2015 20 July to 22 July 2015 DEPARTMENT OF WATER AFFAIRS AND - - PowerPoint PPT Presentation

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WATER & SANITATION MASTER CLASS 2015 20 July to 22 July 2015 DEPARTMENT OF WATER AFFAIRS AND SANITATION (NATIONAL AND KZN) SALGA (NATIONAL AND KZN) COGTA (NATIONAL AND KZN), MISA, BACK TO BASICS PROGRAMME UKZN WATER AID-

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20 July to 22 July 2015

WATER & SANITATION MASTER CLASS

2015

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 DEPARTMENT OF WATER AFFAIRS AND SANITATION (NATIONAL AND KZN)  SALGA (NATIONAL AND KZN)  COGTA (NATIONAL AND KZN), MISA, BACK TO BASICS PROGRAMME  UKZN  WATER AID- SOUTH AFRICA  KZN MUNICIPALITIES ( UTHUKELA DM, ILEMBE DM, UMKHANYAKUDE DM, HARRY GWALA DM, KWADUKUZA LM, ZULULAND DM, NEWCASTLE LM,  OTHER MUNICIPALITIES ,  EASTERN CAPE PROVINCE ( ALFRED NZO DM, BUFFALO CITY ; MAKANA LM,  MPUMALANGA PROVINCE (THEMBISILE HANI, MKHONDO LM, MBOMBELA LM PIXLEY KA SEME,  NORTHERN CAPE (UMSOBOMVU LM ,SOL PLAATJIE DM)  NORTH WEST (KGETLENG RIVER; GASEGONYANA LM)  GAUTENG (WESTONARIA)  FREE STATE (LETSEMENG LM)  LIBERIA (PAYENSVILLE CITY CORPORATION)  ANY OTHER WHO NEED TO BE ACKNOWLEDGED???

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DAY 1

20 JULY 2015

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Session 1: Official Opening

 Opening and Welcome  Messages of Support  Strategic Vision of EWS  Purpose of Master Class  Ground Rules and Expectations  Content Dissemination Sessions

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Session 2 :GETTING TO GRIPS WITH RURAL

AND PERI-URBAN / URBAN WATER AND SANITATION INFRASTRUCTURE

Presenter: Teddy Gounden and Speedy Moodliar

MODULE 1: Rural Water and Sanitation Programme: An Overview MODULE 2: Peri-Urban / Urban Water and Sanitation Programme MODULE 6: Infrastructure Master Plan

OUTCOME Lessons and innovations on providing Water and Sanitation Services to eThekwini Communities Long-term-planning for Water and Sanitation Services

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SESSION 3: Effective Communication Presenters: Mandla Malakoana

Module 11a:

Ensuring Effective Communication

OUTCOME

Improved interaction through effective communication mechanisms with customers

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Session 5: Regulations and Trade

Effluent Tariffs Presenter: Chris Fennemore

 Pollution and Environment  Permitting and Trade Effluent Tariffs OUTCOME Exploring environmental challenges, the regulation of effluent and the tariff systems in EWS

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SITE VISIT 1

Presenter: Lucky Sibiya and Lungi Zuma

SITES

 Mzinyathi – Ground Tanks, UD toilets  Newlands - KwaMashu – DEWATS Plant and Community Gardens  Joanna Rd, Newlands – Ablution Blocks OUTCOME Showcasing innovation and practice on Water and Sanitation Infrastructure

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DAY 2

21 JULY 2015

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Session 6 : NON-REVENUE WATER

Presenters: Simon Scruton Module 8: Non-Revenue Water OUTCOME Lessons learnt over the years on the management

f non-revenue water

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Session 7 : QUALITY STANDARDS Presenter: Siobhan Jackson Mohammed Dildar

MODULE 3: Introduction to Blue Drop MODULE 4: Introduction to Green Drop OUTCOME: Deeper understanding on processes towards achieving the Blue and the Green Drop Status

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SESSION 8: MANAGING WATER AND

SANITATION: INNOVATIONS Presenters: Dave Wilson and Lucky Sibiya

MODULE 6: Operations and Maintenance MODULE 5: LADEPA /VIP Emptying MODULE 11b: Community Involvement

OUTCOME: Exposure to approaches and systems for managing Water and Sanitation Effective community interaction

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SITE VISIT 2

Presenter: Lucky Sibiya, Dave Wilson and Akash Singh

SITES

 Pelletizer –Tongaat  Waste Water Treatment Works – Verulam OUTCOME Showcasing innovation and practice on Waste Water Management

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DAY 3

22 JULY 2015

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Session 9: POLICY, IMPLEMENTATION FRAMEWORK AND SYSTEMS

Presenters: Stalyn Joseph Steve Pieterson Module 10: Water Policy Development and Application Module 7: Overview and Demonstration of EWS GIS

OUTCOME

Broader understanding on the implementation of Policies and technical applications on Water and Sanitation

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Session 10: CUSTOMER MANAGEMENT SYSTEM

Presenters: Gaylyn Manikum and Lall Jugdeo

Module 12

Call Centre Development Operations OUTCOMES Deepened insights on technical

perations in developing an

effective customer management system via Call Centres

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SITE VISIT 3

Presenters: Gaylyn Manikum and Lall Jugdeo

SITES

ETHEKWINI WATER AND SANITATION CALL CENTRE

OUTCOME

Showcasing EWS Customer Management System

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Session 11: Way forward

Presenters: Teddy Gounden and Genevieve Hartley

Municipal Technical Support

 Case Studies  Reflections on Lessons Learnt from the Master Class  Municipal Technical Support via MILE  Way-forward and Closure  Evaluation and Feedback

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 Content Related Matters – Teddy Gounden  Logistics – Siphamandla Gwala  Venue Related and Hospitality– Phiwa Ngwenya  Communication and Marketing – Janice Moodley  MILE- Sogen Moodley

CONTACT DETAILS

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CONTACT DETAILS

1. Ethekwini Water and Sanitation (EWS)
Mr. Teddy Gounden

Tel: 031 311 8793 Email: Teddy.Gounden@durban.gov.za Website:http://www.durban.gov.za/City_Services/water_sanitation/Pages/default.aspx

2. Municipal Institute of Learning (MILE)
Mr. Sogen Moodley

Tel:031 322 4519 Email: Sogen.Moodley@durban.gov.za Website: www.mile.org.za

3. South African Local Government Association (SALGA)
Mr. William Moraka

Tel: 012 369 8000 Email: wmoraka@salga.org.za Website: www.salga.org.za

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CONTACT DETAILS

Simon Scruton Simon.Scruton@durban.gov.za Siobhan Jackson Siobhan.Jackson@durban.gov.za Lucky Sibiya Lucky.Sibiya@durban.gov.za Mohammed Dildar Mohammed.Dildar@durban.gov.za Dave Wilson Dave.Wilson@durban.gov.za Stalyn Joseph Stalyn.Joseph@durban.gov.za Steve Pieterson Steve.Pieterson@durban.gov.za Gaylyn Manikum Gaylyn.Manikum@durban.gov.za Lall Jugdeo Lall.Jugdeo@durban.gov.za

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 Ednick Msweli Ednick.Msweli@durban.gov.za  Speedy Moodliar Speedy.Moodliar@durban.gov.za  Bongani Hlophe Bongani.Hlophe@durban.gov.za