1 Gener neral al Managers Report port Augus ust t 2018 - - PowerPoint PPT Presentation

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May 25, 2023 47 likes •211 views

1 Gener neral al Managers Report port Augus ust t 2018 Parkway WRRF employees share inspiration and encouragement at their Come in Unity meeting 3 Customer letter highlights exceptional efforts to maintain strong relationship

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Gener neral al Manager’s Report port

Augus ust t 2018

Parkway WRRF employees share inspiration and encouragement at their Come in Unity meeting

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 Customer letter highlights exceptional

efforts to maintain strong relationship

“What a wonderful manager ger you have ve in John Hoffman!” “I, for one, would have no problem m paying g highe her r fees for infrastructure management…” “Look at that clean water!”

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 Pipe Diver: PCCP

assessment tool

 Water main stays in

service throughout inspection

 Swims with flow of water  Complements AFO for

proactive planning

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Recognition for consistent regulatory compliance

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Platinum designated WRRFs:

Damascus

 18 consecutive years  Top 12 percent of agencies

Seneca and Parkway

 12 consecutive years

Hyattstown

 7 consecutive years

Piscataway

 6 consecutive years  Western Branch earned third

consecutive Gold designation

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 Commissioners select new

four-tier rate structure

Open and transparent process
Sends clear conservation message
Addresses affordability
Simplifies structure for customers

 Extensive public outreach

will continue

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 Centennial Saturday  Thingamajig  Young Science Explorers

Summer Camp

 Chesapeake Classrooms  Montgomery County Fair

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 “My Life” recognized

for promoting individual health and healthy workplace

 Innovation workshops

stimulate creativity

 Come in Unity

meetings inspire

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 Interns wrap up the summer  Celebrating employee service

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2017 Core Mission Dashboard

HomeServe

August 2016 – June 2018

Product Monthly Cost Contracts Completed Repairs HomeServe's Repair Cost/Customer Savings HomeServe's Estimated Revenue Water Service Line $3.99 74,535 1,513 $2,388,089 $4,884,961 Sewer/Septic Line $5.49 40,242 1,380 $803,141 $2,766,060 Bundle(WSL and SSL) $5.99 7,867 589 $568,012 $745,078 Interior Plumbing and Drainage $9.99 18,169 3,214 $1,088,809 $1,917,111 Total 140,813 6,696 $4,848,050 $10,313,210

$0 $20,000,000 $40,000,000 $60,000,000 $80,000,000 $100,000,000 $120,000,000 $140,000,000 $160,000,000

FY 2018 Total Operating Revenue

FY 2018 Actual $0 $20,000,000 $40,000,000 $60,000,000 $80,000,000 $100,000,000 $120,000,000 $140,000,000

FY 2018 Net Operating Expenses

FY 2018 Actual

Achieve Business Process Excellence & Maintain Financial Stability Enhance Customer Experience & Community Engagement

August 2018 2017

105 New Customer Accounts 130 Concerns Closed 5 Total Compliments

$627,707,000 YTD $652,503,000 YTD

IssueTrakr July 2018

FY 2019 Commission Dashboard

157 Concerns Opened

Billing : 40 Customer Service: 29 HomeServe: 0 Operations: 64 Quality of Service: 24

1,934 Total Customer Accounts

20 40 60 80 100 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Percent of Calls Answered

FY 2018 FY 2019 Target $0.00 $2,000,000.00 $4,000,000.00 $6,000,000.00 $8,000,000.00 $10,000,000.00 $12,000,000.00 $14,000,000.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Delinquent Accounts

Accounts Considered Delinquent 17 Days After Due Date

Government Commercial Multi-Family Units Residential FY 2018 TOTAL

* Final FY 2018 financial information available late August or early September.

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20 40 60 80 100 120 140 July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Number of Days

Permanent Paving Work Orders Average Completion Time

Days to Complete FY19 Days to Complete FY18 Goal to Complete

Employee Engagement Improve Infrastructure

10 20 30 40 50 60 70 80 90 100 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Basement Backups

FY 2019 5 Yr Avg. 5 10 15 20 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Sanitary Sewer Overflows

FY 2019 5 Yr. Avg.

168 218 336 429 273 253 246 264 100 200 300 400 500 600 700 800

Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs

FY 2018 Eligible Retirements - Current and Future

As of June 2018

Full Retirement Early Retirement

20 40 60 80 100 120 140 160 180 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 Vacancies vs. Active Recruitments

FY 2018 Vacancies vs. Active Recruitments

Active Recruitments Inactive Recruitments Positions Filled

Avg. Days to Fill

0.0 50.0 100.0 150.0 200.0 250.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MGD

Wastewater Treatment

Includes Wastewater Treated at Blue Plains FY 2018 FY 2017 0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 180.0 200.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MGD

Water Production

FY 2018 Actual FY 2019 Actual

3 20 36 4 Water Main Breaks & Leaks by Pipe Age July

Under 25 yrs 25-50 yrs Over 50 years Unknown 63 Total