1 Gener neral al Managers Report port June 2018 GM/CEO Carla - - PowerPoint PPT Presentation

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Gener neral al Manager’s Report port

June 2018

GM/CEO Carla Reid welcomes attendees to the WSSC Water Symposium on May 1

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 National Drug Takeback Day

• Collected 29 lbs. of drugs

 Building Fish Habitats

• Built by 50 middle-school students
• Submerged in Patuxent River
• Creates habitats for fish to thrive

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 Successful media event to

announce:

• WSSC has longest active Acoustic

Fiber Optic system in country

• 102 miles of large water mains

now protected

• Alerted WSSC 20 times to

major breaks

• $21 million investment has saved

customers more than $42 million

 New Water Tanks Operational

• Camp Springs
• Collington

 Colesville Road Project

• Greater Silver Spring Chamber of

Commerce meeting

• Members of business community

commend project manager

“We e love e our r frien ends s from

• m WSSC

C – espec ecially y Curt urtis s [Pin Pinder er]! ! He is very ry approa roach chable, e, alwa ways s in comm mmunica cation

• n,

, keeps s us ahea ead of what is going on.”

• Downtown Silver Spring Rotary Club

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 Tap into Business

• Combined outreach events
• Nearly 300 attendees

“…it was truly a world ld-clas lass event.”

Antonio Jones, Delmock Technologies

 P2P Goes Live

• One stop shop for

procurement process

 From ordering to paying

 County Councils approve

FY19 budget

• $1.4 billion Operating and Capital

budget focuses on replacing aging infrastructure

• $205.3 million for water and sewer
• $40.3 million for Bio-Energy

 Combined 4.5 percent water

and sewer rate increase

• +$2.04 per month ($6.12 per

quarter) to the average residential customer bill

 AWWA annual conference

ACE18

 Several WSSC members

attended and participated

• n panels

 WSSC Water Treatment Plants

received the President’s Award from the Partnership for Safe Water

 Tapping team represented

Chesapeake section

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 WSSC In Your Neighborhood

Open Houses

• April 10 & 24 and May 8

 Customer Feedback Community

Utility Ranking Exercise

• WSSC #1 among local utilities in all 4 areas
• 51 CFC respondents

 Water Symposium: A Century

• f Innovation

 Centennial Celebration

• This weekend!

 WSSC Environmental

Education Coordinator Named PGCPS “Unsung Hero”

 Facilitated 15 PGCPS

“Sunfish and Students” programs

 School programs

reach thousands!

• 1500 PGCPS
• 1300 MCPS

 Tool for education on water

distribution designed by

• Engineering
• Process Control
• Community Outreach
• Trade Shop

 Inaugural use for this week’s

H2OEngineers program

 Will be stored at RGH for internal

training and demonstrations

 WSSC’s 65th Annual

Manhole Open Gold Tournament in June

 Employees, retirees

and friends raised $10,000 for WSSC Water Fund

 Water Fund created in

1994 to help those in need pay their water/sewer bill

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 Happy Birthday WSSC  Come in Unity Meetings  Earth Month Azalea Garden

Clean up

 Centennial Video Wins a “Telly”

• “A Century of Service: 100-Year-Old

Retiree George Campbell Looks Back”

 “Welcome Back” Retiree

Celebration

2017 Core Mission Dashboard

Home meServe

August 2016 – April 2018

Product Monthly Cost Contracts Completed Repairs HomeServe's Repair Cost/Customer Savings HomeServe's Estimated Revenue Water Service Line $3.99 72,414 1,351 $2,179,442 $4,249,881 Sewer/Septic Line $5.49 36,532 1,161 $679,841 $2,328,358 Bundle(WSL and SSL) $5.99 7,554 518 $520,320 $651,407 Interior Plumbing and Drainage $9.99 16,137 2,744 $957,785 $1,558,670 Total 132,637 5,774 $4,337,388 $8,788,315

$0 $20,000,000 $40,000,000 $60,000,000 $80,000,000 $100,000,000 $120,000,000 $140,000,000 $160,000,000

FY 2018 Total Operating Revenue

FY 2018 Actual $0 $20,000,000 $40,000,000 $60,000,000 $80,000,000 $100,000,000 $120,000,000 $140,000,000

FY 2018 Net Operating Expenses

FY 2018 Actual

Achieve Business Process Excellence & Maintain Financial Stability Enhance Customer Experience & Community Engagement

June 201 2018 2017 2017

94 94 New Customer Accounts 213 13 Concerns Closed 4 Total Compliments

$563, 563,693 693,00 000 YTD $594, 594,367 367,00 000 YTD

Issu ssueTrakr Ma May 2018 018

FY 2018 Commission Dashboard

166 Concerns Opened

Billing : 53 Customer Service: 10 HomeServe: 7 Operations: 57 Quality of Service: 39

1, 1,707 07 Total Customer Accounts

20 40 60 80 100 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Percent of Calls Answered

FY 2018 FY 2017 Target $0.00 $2,000,000.00 $4,000,000.00 $6,000,000.00 $8,000,000.00 $10,000,000.00 $12,000,000.00 $14,000,000.00 $16,000,000.00 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Delinquent Accounts

• Accts. Considered Delinquent 17 Days After Due

Date

Government Commercial Multi-Family Units Residential FY 2017 TOTAL

20 40 60 80 100 120 140 July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Number of Days

Permanent Paving Work Orders Average Completion Time

Days to Complete FY17 Days to Complete FY18 Goal to Complete

Employee Engagement Improve Infrastructure

10 20 30 40 50 60 70 80 90 100 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Basement Backups

FY 2018 5 Yr Avg. 5 10 15 20 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Sanitary Sewer Overflows

FY 2018 5 Yr. Avg.

171 220 338 435 278 253 242 258 100 200 300 400 500 600 700 800

Eligible Now Eligible w/in 1 Yr Eligible w/in 3 Yrs Eligible w/in 5 Yrs

FY 2018 Eligible Retirements - Current and Future

As of April 2018

Full Retirement Early Retirement

20 40 60 80 100 120 140 160 180 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun FY 2018 Vacancies vs. Active Recruitments

FY 2018 Vacancies vs. Active Recruitments

Active Recruitments Inactive Recruitments Positions Filled

• Avg. Days to Fill

0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 180.0 200.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MGD

Wastewater Treatment

Includes Wastewater Treated at Blue Plains FY 2018 FY 2017 0.0 20.0 40.0 60.0 80.0 100.0 120.0 140.0 160.0 180.0 200.0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

MGD

Water Production

FY 2018 Actual FY 2017 Actual

4 38 26 2 Water Main Breaks & Leaks by Pipe Age May

Under 25 yrs 25-50 yrs Over 50 years Unknown 70 70 To Total al