Volunteer T olunteer Training raining 2019-20 Season 2019-20 - - PowerPoint PPT Presentation
Volunteer T olunteer Training raining 2019-20 Season 2019-20 Season Opening Nights at Florida State University Thank you for volunteering your time with us! We have an exciting season ahead, and we are glad to have you be a part of it. This
Opening Nights at Florida State University
Thank you for volunteering your time with us! We have an exciting season ahead, and we are glad to have you be a part of it. This material is designed to provide information about our
to you as a volunteer.
Opening Nights at Florida State University is the performing arts presenter of the University. During the months of September through April, we present top-tier and emerging artists in the fields music, dance, comedy, theatre, and visual
in and around Tallahassee.
We ask that volunteers read and comply with the following Opening Nights volunteer policies:
ü
All volunteers must be at least 18 years of age.
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All volunteers must successfully complete one training session before volunteering.
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All guests are to be treated with the utmost respect and courtesy. We expect the same respect and courtesy be shown to other volunteers, staff and crewmembers.
ü
In the event of a complaint or an event-related question, always refer the patron to a Volunteer Captain, the House Manager, or an Opening Nights staff member.
Opening Nights volunteers function primarily as ushers for performances. Responsibilities may include:
may be posted outside.
n Experienced Volunteer Captains have
been selected to assist the House Manager in handling patron issues, providing faster support to volunteers.
n There will be 1-3 Volunteer Captains per
event.
n Captains can assist with seating, scanner
trouble-shooting, and small patron issues. Larger issues will be directed to the House Manager
Manager to request specific events.
the performance. If you really want to see a particular performance, we recommend that you purchase a ticket so you can enjoy it as an audience member.
are unable to work a show. There will be no penalty for canceling within 48 hours of receiving your assignment. After this 48-hour period, you are allowed one cancelation per season. If you cancel or don’t show up twice during a season, you will be withdrawn from all other performances that you were assigned to during that season.
else, and you may be sent home if no positions are left. If you are more than 15 minutes late twice during a season, you will be withdrawn from all other performances during that season.
volunteer in future seasons.
staff member in order to enter the hall.
their volunteer shifts.
your volunteer duties immediately and forfeit your opportunity to volunteer at future events.
– Check in with the House Manager – Obtain your badge
– The House Manager will address show-specific information, such as
intermission and camera policy
Goodwood is a unique venue:
footwear
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Restrooms
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Water fountains
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Ticket office
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Merchandise table
–
Bar
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Emergency exits
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Know the location of wheelchair seats and how to get to those seats in a wheelchair
–
If you are unsure, ask a Volunteer Captain or the House Manager for clarification
Recording of any kind violates contracts between the University and the performing artists, as the performance materials are considered intellectual property. Professional cameras may only be used by authorized members of the press.
prohibited.
Nights holds the right to confiscate any electronic devices used by patrons. If you feel uncomfortable taking an electronic device, please contact your Volunteer Captain or the House Manager and he/she will handle the situation. Confiscated cameras and recording devices will be returned at the end of the show.
In Summary: If the patron is not being obnoxious or disruptive with their flash, we do not worry about it. If we get a complaint from another patron sitting near them, we may have to ask them to put it away.
escort.
don’t belong, immediately point that person out to the House Manager, an ON staff member, or a police officer (whoever is closest).
your pre-show post.
Manager is the last person to leave the building.
keep the audience seated, calm, and focused. Wait for further instructions from the House Manager.
Emergencies may occur during an event. To efficiently manage an emergency situation, such as a serious medical emergency, please do the following:
attend to the emergency.
available moment, contact the police officer or House Manager. They will contact emergency services.
will be asked to write a detailed description on the accident report.
– Be aware of the two nearest exits to your position – Leave belongings behind – Help others escape, if possible – Prevent individuals from entering an area where the active shooter may be – Keep hands visible – Follow the instructions of police officers
– If evacuation is not possible, find a place to hide where the shooter is less likely to find you – Hide behind large items – Lock/barricade door – Silence phone
– As a last resort, and only when your life is in imminent danger, attempt to disrupt and/or incapacitate the shooter – Throw items at him/her, improvise weapons, yell, and act aggressively
As the frontline staff at performances, it’s extremely important that volunteers provide positive experiences for Opening Nights patrons. You may be the only human interaction a patron has with Opening Nights.
attending
–
99% of these people won’t come back
with the problem.
in kind.
please refer the complaint to your Volunteer Captain. If the Captain is unable to handle the complaint s/he will seek out the House Manager.
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Then find a staff member who can assist with the situation
up later
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Name and email/phone
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At the very least, try to identify their seat numbers
Please use the following contact information to reach members of the Opening Nights staff:
Tallahassee, FL 32306-1350
On behalf of the entire Opening Nights team, thank you!