TE AM NORTHE ASTE RN PE NNSYLVANIA E NTRE PRE NE URIAL NE - - PowerPoint PPT Presentation

▶
te am northe aste rn pe nnsylvania e ntre pre ne urial ne
SMART_READER_LITE
LIVE PREVIEW

TE AM NORTHE ASTE RN PE NNSYLVANIA E NTRE PRE NE URIAL NE - - PowerPoint PPT Presentation

Sep 19, 2023 207 likes •617 views

TE AM NORTHE ASTE RN PE NNSYLVANIA E NTRE PRE NE URIAL NE TWORK When entrepreneurs are successful, they dont just grow the economy, they multiply it. --Ernst & Young LLC Instructions: To advance slides press PgDn , to go

slide-1
SLIDE 1

TE AM NORTHE ASTE RN PE NNSYLVANIA E NTRE PRE NE URIAL NE TWORK

“When entrepreneurs are successful, they don’t just grow the economy, they multiply it.”

  • -Ernst & Young LLC

Instructions: To advance slides press PgDn, to go back a slide press PgUp, to end the presentation press Esc. For additional options press F1. For more information contact: Economic Development Council of Northeastern Pennsylvania 1151 Oak Street, Pittston, PA 18640 Tel: (570) 655-5581 Email: kareno@edcnp.org

slide-2
SLIDE 2

Creating a Cohesive Process of E ntry, Referral, Navigation, Tracking and Assistance

Enhance the value of entrepreneurship and self-employment to the business community, provider agencies and governments Stimulate new value-added services and new market opportunities Increase the rate of new business formation and expansion and reduce the rate of failures

slide-3
SLIDE 3

FOCUS GROUP FINDINGS

SUCCESSFUL STARTS

  • Capital Access
  • Business Planning
  • Site Selection

FAILURES

  • No Mentor Agency to offer assistance or

even advice

slide-4
SLIDE 4

THE E NTRE PRE NE UR’S PE RSPE CTIVE

  • What services exist and how to access them
  • A single point of contact 24/7
  • Clear financing options from start to growth

stages

  • Mentors who deal with case-by-case needs
  • A community that supports entrepreneurs

We Need to Know:

LET’S GIVE THAT TO THEM

slide-5
SLIDE 5

SE RVICE PROVIDE RS IN NE PA:

The Need and Opportunity

  • Provider base does not cover gaps
  • Provider base cooperates on an ad hoc or

project oriented basis

  • Providers have no formalized assessment

mechanism

  • Creates confusion and frustration
slide-6
SLIDE 6

RE SE ARCH FINDINGS

  • Our regional entrepreneurs represent a high

proportion of the workforce (22%)

  • Proprietorships fastest growing segment

(10%)

  • Entrepreneurs make as much as wage-

salary earners

  • Entrepreneurship of Necessity
  • Business formation severely lags other

areas

slide-7
SLIDE 7

NE TWORKING STRATE GY

  • A single gateway to personalized information
  • Eliminate passing the buck
  • Increase and organize a comprehensive provider

pool

  • A Navigator to guide the entrepreneur through

the Network

slide-8
SLIDE 8

SYSTE M PE RFORMANCE OBJE CTIVE S

  • Organize and consolidate all interactions

and information into a personalized virtual

  • ffice
  • Clearly identify entrepreneurial needs
  • Precisely link the Provider to the Need
  • Facilitate assistance through a Navigator
  • Package needs into Cases which can be

managed and brought to closure

  • Track progress and report status
  • Monitor Network performance
slide-9
SLIDE 9

SYSTE M FE ATURE S

Adaptability Case Management Tracking Facilitation Matching Security

slide-10
SLIDE 10
  • Entrepreneurs
  • Navigators
  • Assistance Providers
  • Members
  • System Administration

ORGANIZATIONAL E LE ME NTS

slide-11
SLIDE 11

STAFFING THE NE TWORK

  • TRADITIONAL ADVERTISING and PR to “brand”

the Network and its URL: PABIZHELP.COM

  • REGISTRATION ENTRY by Entrepreneurs,

Assistance Providers, Navigators and Members

  • “WORD OF MOUTH (MOUSE)”
slide-12
SLIDE 12

INFORMATION FRAME WORK

  • Business Stage
  • Business Profiling
  • Case Definition
  • Activity Log
  • Reports
slide-13
SLIDE 13

BUSINE SS STAGE

  • Prelaunch
  • Startup
  • Developing
  • Advanced
  • Business Doctor
slide-14
SLIDE 14

Use of Business Stage Information

System: Primary Filter Entrepreneur: Issues Faced Navigator: Facilitation Capability Assistance Provider: Client Preference Member: Type of Economic

Development Furnished

slide-15
SLIDE 15

BUSINE SS PROFILING

  • Personal information
  • Business related information
  • Need related information
slide-16
SLIDE 16

Case Management: Focusing on Needs by Type

  • Clients select Needs Areas
  • As many Needs Areas, or “Cases”, as apply
  • Providers indicate Case areas they will handle
  • System shows good matches
  • Client text allows for prequalification as a lead
  • Case definition allows significant specialization
  • Case method enables meaningful status tracking
slide-17
SLIDE 17

Case Management Stan Standard Issu Issues (as (as ne needs ar areas as)

  • Capital
  • Site Selection
  • Sales & Marketing
  • Financial
  • Technology &

Engineering

  • Production &

Operations

  • Information

Technology

  • Warehousing &

Distribution

  • Workforce &

Management

  • General Business
  • Legal
slide-18
SLIDE 18

Case Management

Turnaround or “Business Doctor” Issues as Needs

  • Turnaround Capital
  • Site Problems
  • Turnaround Crisis Planning
slide-19
SLIDE 19

E IGHT-STE P PROCE SS

  • STEP ONE

Registration

  • STEP TWO

Enter Business Profile

  • STEP THREE

Define Case

  • STEP FOUR

Navigator Assigned

  • STEP FIVE

Cases Profiled

  • STEP SIX

Providers matched & Referrals made

  • STEP SEVEN

Entrepreneurs & Assistance Providers Interact

  • STEP EIGHT

Monitor Case & Network Activity

slide-20
SLIDE 20

ROLE OF THE ASSISTANCE PROVIDE R

  • Receive referral in Virtual Office
  • Review details of client’s Business and Case
  • Provider interacts with Entrepreneur
  • Provider sets up Project to address Case
  • Provider furnishes Navigator with Case updates
slide-21
SLIDE 21
  • Recruited from chambers, providers,

businesses, community groups and professional organizations

  • Business and educational qualifications

and desire to contribute to success

  • Links the client to Providers using a

customized virtual computer office

  • Represents the client as a “customer

service” representative and advocate

NAVIG IGATORS RS

slide-22
SLIDE 22
  • Communicates with clients and providers via all

available means

  • Assigned a client base, monitored and supported

by Network Administration

  • Trained in both electronic and administrative

tasks

  • Specialized by Stage of client business

NAVIG IGATORS RS

(contin inued)

slide-23
SLIDE 23
  • WILLING TO WORK WITH SMALL BUSINESSES

IN SPECIFIC STAGES OF DEVELOMENT

  • CONFINE SERVICE COMMITMENT TO SPECIFIC

CASE CATEGORIES

  • PROVIDE A FULL ARRAY OF SERVICES
  • LEVERAGES CAPACITY OF ASSISTANCE FOR

THE REGION

AS ASSIS ISTANCE PROVID IDE RS S

slide-24
SLIDE 24

AS ASSIS ISTAN ANCE PROVID IDE RS S

Fu Full Arra Array of

  • f S

Serv ervice ces

Private Entities

  • Banks
  • Investment funds
  • Lawyers
  • Accountants
  • Real Estate Brokers

Consulting firms

  • Management
  • Finance & Credit
  • Marketing
  • Workforce

Development

  • Engineering
  • Technology
  • Capitalization
  • Quality

Public Organizations

  • Chambers of

Commerce

  • Public Service (Score)
  • Job Agencies
  • Career Link
  • Professional Societies
  • Community Groups

(Rotary, Lions)

  • State-funded
slide-25
SLIDE 25

WE HAVE THE POWE R OF THE WE B

  • Relying on an entirely new societal and

technological phenomenon

  • Engaging Navigator and Assistance Provider

assets which otherwise remain unused and inaccessible

  • State-of-the-art business automation and logic
  • Operate 24/7 virtual offices with real-time

information and instant linkages

  • Client users enjoy individual case management and

progress tracking

  • Assistance performance is monitored and feedback

furnished

slide-26
SLIDE 26

E ntrepreneurial Network Web Application

Designed By: E DCNP, Wolff Group, & Infinity Technology Group, Inc. Developed By: Infinity Technology Group, Inc.

slide-27
SLIDE 27

VIRTUAL OFFICE ACTIVITY LOG PROFILING BUSINE SS & CASE MANAGE ME NT NAVIGATOR GUIDE D ASSISTANCE MATCHING

E ntrepreneurial Network

Key features

slide-28
SLIDE 28

VIRTUAL OFFICE

“Personalization Brings All The Information Together”

slide-29
SLIDE 29

E ntrepreneur

VIRTUAL OFFICE

“Personalization Brings All The Information Together”

slide-30
SLIDE 30

Navigator

VIRTUAL OFFICE

“Personalization Brings All The Information Together”

slide-31
SLIDE 31

Assistance Provider

VIRTUAL OFFICE

“Personalization Brings All The Information Together”

slide-32
SLIDE 32

Administrator VIRTUAL OFFICE

“Personalization Brings All The Information Together”

slide-33
SLIDE 33

ACTIVITY LOG

“Provides Diary Of Interactions Between E ntrepreneur, Navigator, Assistance Provider and Administrator”

slide-34
SLIDE 34

PROFILING

“Customizable Structure Optimizes Assistance”

slide-35
SLIDE 35

BUSINE SS & CASE MANAGE ME NT

“Multiple Business & Case Management Allows For Continuous Assistance Throughout The Life Of The Business”

slide-36
SLIDE 36

NAVIGATOR GUIDE D ASSISTANCE

“Navigator Guided Assistance E nhances The Impact of the Network”

slide-37
SLIDE 37

MATCHING

“Dynamic Matching Process Brings All The Right Parties Together To Streamline the Helping Process”

slide-38
SLIDE 38

Administration Backend

slide-39
SLIDE 39

Administration Backend cont.