TE AM NORTHE ASTE RN PE NNSYLVANIA E NTRE PRE NE URIAL NE TWORK “When entrepreneurs are successful, they don’t just grow the economy, they multiply it.” --Ernst & Young LLC Instructions: To advance slides press PgDn , to go back a slide press PgUp , to end the presentation press Esc . For additional options press F1 . For more information contact: Economic Development Council of Northeastern Pennsylvania 1151 Oak Street, Pittston, PA 18640 Tel: (570) 655-5581 Email: kareno@edcnp.org
Creating a Cohesive Process of E ntry, Referral, Navigation, Tracking and Assistance Enhance the value of entrepreneurship and self-employment to the business community, provider agencies and governments Stimulate new value-added services and new market opportunities Increase the rate of new business formation and expansion and reduce the rate of failures
FOCUS GROUP FINDINGS SUCCESSFUL STARTS • Capital Access • Business Planning • Site Selection FAILURES • No Mentor Agency to offer assistance or even advice
THE E NTRE PRE NE UR’S PE RSPE CTIVE We Need to Know : • What services exist and how to access them • A single point of contact 24/7 • Clear financing options from start to growth stages • Mentors who deal with case-by-case needs • A community that supports entrepreneurs LET’S GIVE THAT TO THEM
SE RVICE PROVIDE RS IN NE PA: The Need and Opportunity • Provider base does not cover gaps • Provider base cooperates on an ad hoc or project oriented basis • Providers have no formalized assessment mechanism • Creates confusion and frustration
RE SE ARCH FINDINGS • Our regional entrepreneurs represent a high proportion of the workforce (22%) • Proprietorships fastest growing segment (10%) • Entrepreneurs make as much as wage- salary earners • Entrepreneurship of Necessity • Business formation severely lags other areas
NE TWORKING STRATE GY • A single gateway to personalized information • Eliminate passing the buck • Increase and organize a comprehensive provider pool • A Navigator to guide the entrepreneur through the Network
SYSTE M PE RFORMANCE OBJE CTIVE S • Organize and consolidate all interactions and information into a personalized virtual office • Clearly identify entrepreneurial needs • Precisely link the Provider to the Need • Facilitate assistance through a Navigator • Package needs into Cases which can be managed and brought to closure • Track progress and report status • Monitor Network performance
SYSTE M FE ATURE S Adaptability Case Management Tracking Facilitation Matching Security
ORGANIZATIONAL E LE ME NTS • Entrepreneurs • Navigators • Assistance Providers • Members • System Administration
STAFFING THE NE TWORK • TRADITIONAL ADVERTISING and PR to “brand” the Network and its URL: PABIZHELP.COM • REGISTRATION ENTRY by Entrepreneurs, Assistance Providers, Navigators and Members • “WORD OF MOUTH (MOUSE)”
INFORMATION FRAME WORK • Business Stage • Business Profiling • Case Definition • Activity Log • Reports
BUSINE SS STAGE • Prelaunch • Startup • Developing • Advanced • Business Doctor
Use of Business Stage Information System: Primary Filter Entrepreneur: Issues Faced Navigator: Facilitation Capability Assistance Provider: Client Preference Member: Type of Economic Development Furnished
BUSINE SS PROFILING • Personal information • Business related information • Need related information
Case Management: Focusing on Needs by Type • Clients select Needs Areas • As many Needs Areas, or “Cases”, as apply • Providers indicate Case areas they will handle • System shows good matches • Client text allows for prequalification as a lead • Case definition allows significant specialization • Case method enables meaningful status tracking
Case Management Stan Standard Issu Issues (as (as ne needs ar areas as) • Capital • Information Technology • Site Selection • Sales & Marketing • Warehousing & Distribution • Financial • Technology & • Workforce & Engineering Management • Production & • General Business Operations • Legal
Case Management Turnaround or “Business Doctor” Issues as Needs • Turnaround Capital • Site Problems • Turnaround Crisis Planning
E IGHT-STE P PROCE SS • STEP ONE • STEP SIX Registration Providers matched • STEP TWO & Referrals made Enter Business Profile • STEP SEVEN • STEP THREE Entrepreneurs & Define Case Assistance Providers • STEP FOUR Interact Navigator Assigned • STEP EIGHT • STEP FIVE Monitor Case & Cases Profiled Network Activity
ROLE OF THE ASSISTANCE PROVIDE R • Receive referral in Virtual Office • Review details of client’s Business and Case • Provider interacts with Entrepreneur • Provider sets up Project to address Case • Provider furnishes Navigator with Case updates
NAVIG IGATORS RS • Recruited from chambers, providers, businesses, community groups and professional organizations • Business and educational qualifications and desire to contribute to success • Links the client to Providers using a customized virtual computer office • Represents the client as a “customer service” representative and advocate
NAVIG IGATORS RS (contin inued) • Communicates with clients and providers via all available means • Assigned a client base, monitored and supported by Network Administration • Trained in both electronic and administrative tasks • Specialized by Stage of client business
AS ASSIS ISTANCE PROVID IDE RS S • WILLING TO WORK WITH SMALL BUSINESSES IN SPECIFIC STAGES OF DEVELOMENT • CONFINE SERVICE COMMITMENT TO SPECIFIC CASE CATEGORIES • PROVIDE A FULL ARRAY OF SERVICES • LEVERAGES CAPACITY OF ASSISTANCE FOR THE REGION
AS ASSIS ISTAN ANCE PROVID IDE RS S Fu Full Arra Array of of S Serv ervice ces Private Entities Public Organizations Consulting firms • Banks • Chambers of • Management Commerce • Investment funds • Finance & Credit • Lawyers • Public Service (Score) • Marketing • Accountants • Job Agencies • Workforce • Real Estate Brokers • Career Link Development • Engineering • Professional Societies • Technology • Community Groups (Rotary, Lions) • Capitalization • State-funded • Quality
WE HAVE THE POWE R OF THE WE B • Relying on an entirely new societal and technological phenomenon • Engaging Navigator and Assistance Provider assets which otherwise remain unused and inaccessible • State-of-the-art business automation and logic • Operate 24/7 virtual offices with real-time information and instant linkages • Client users enjoy individual case management and progress tracking • Assistance performance is monitored and feedback furnished
E ntrepreneurial Network Web Application Designed By: E DCNP, Wolff Group, & Infinity Technology Group, Inc. Developed By: Infinity Technology Group, Inc.
E ntrepreneurial Network Key features VIRTUAL OFFICE ACTIVITY LOG PROFILING BUSINE SS & CASE MANAGE ME NT NAVIGATOR GUIDE D ASSISTANCE MATCHING
VIRTUAL OFFICE “Personalization Brings All The Information Together”
VIRTUAL OFFICE “Personalization Brings All The Information Together” E ntrepreneur
VIRTUAL OFFICE “Personalization Brings All The Information Together” Navigator
VIRTUAL OFFICE “Personalization Brings All The Information Together” Assistance Provider
VIRTUAL OFFICE “Personalization Brings All The Information Together” Administrator
ACTIVITY LOG “Provides Diary Of Interactions Between E ntrepreneur, Navigator, Assistance Provider and Administrator”
PROFILING “Customizable Structure Optimizes Assistance”
BUSINE SS & CASE MANAGE ME NT “Multiple Business & Case Management Allows For Continuous Assistance Throughout The Life Of The Business”
NAVIGATOR GUIDE D ASSISTANCE “Navigator Guided Assistance E nhances The Impact of the Network”
MATCHING “Dynamic Matching Process Brings All The Right Parties Together To Streamline the Helping Process”
Administration Backend
Administration Backend cont.
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