Tal Talki kin Bout out My My Gen Gener erati ation: n: Im - - PowerPoint PPT Presentation
Tal Talki kin Bout out My My Gen Gener erati ation: n: Im Implem emen enting ting Ch Chan anges es to to Ad Adap apt t To To Haw Hawai aiis E Evol olving ing Wor Workf kfor orce ce Presented by Accuity LLP
Presented by Accuity LLP
Agenda
Why is it important to understand generations?
Th The F e Futur uture i is Her Here… e……..
perspectives improves engagement and productivity
age in 10 years
workforce by 2030
#embracegenerationaldifferences
Organizations that understand and embrace generational differences quicker grow stronger, innovate more quickly, and create a competitive advantage for themselves.
Oahu 83% Hawaii 28% Kauai 23% Maui 23% Molokai 8%
105 Local Company
2018 Survey respondents
Lanai 3% * Some respondents are located on multiple islands and mainland states
# o # of f emp mploy loyees 1 1 - 50 50 51 1 - 10 100 10 101 1 - 200 00 201 1 - 50 500 > 5 > 500 Total al Respo ponses ses
53 14 14 10 14 105 Across six islands Of varying sizes In 15 different industries
Top 5 5: Healt ealth h Ser ervice ces, F Fin inanc ance/Ins nsuranc nce/Real E l Estate, Professio sional/Bu Busi siness ss Service ces, s, S Soci cial Service ices s and O Other (inclu (includes es nonp nprofit)
BAB ABY B Y BOOM OOMERS RS GEN X N X GEN Y N Y GEN Z N Z
19 1946 46 - 1964 964 19 1965 5 - 198 980 19 1981 1 - 1995 995 1996 996 - Present nt Age 55 55 – 73 73 Age 39 39 - 54 54 Age 24 24 - 38 38 Ag Age 0 0 - 23 23 Befo Before 1 1946 Ag Age 7 74 an and d up
SILEN ENT G T GEN
2% 2% 32% 32% 34% 34% 28% 28% 4% 4%
Loca cal Co Compa mpany S Survey ey Res espo ponde dents - Employe loyees by s by Generation
0% 0% 9% 9% 25 25% 33% 33% 33% 33%
US La Labor bor For
Projectio ion fo for 2 203 030 by 0 by Generation
* Data from Department of Labor, WSJ.com
have difficulty attracting and recruiting members of Gen Y, Gen Z or both
have older, experienced employees who have difficulty working with/relating to younger generations
have ve 30
more re B Baby y Boom
rs + + Silen ilent t Gener erati tion in in their w r work rkforc
generational differences in the workplace
have ve mo mostl stly B Baby Boom
rs i in senior
le leader ersh ship
Do you feel that your organization is facing challenges related to multi- generational differences in the workplace?
Communication styles & preferences – 90% Values – 76% View and use Technology – 87% Work habits – 84% Job benefits and perks – 64%
You o
ved t the f following d differ erences:
1.
Training ma managers to to be e more more
“co “coach aches” than
an “bosse
ses” s”
2.
etting leadership
ip t to commu munic icate ate
th the d e direc rectio ion a and g goa
the c e comp
and h how
individuals f fit t into to th the b e bigger r pictu ture 3.
Streamlin ining a and u updat ating bu busin siness ss proc rocesses to to be e more more effici
cient an and d comp mpet etit itive ve
The Top 3 Multi-Generational Challenges Faced by Respondents
Tra raining ining mana nage gers to b be m more re “COA
tha han n “BO BOSSES” SSES”
Myt Myth: A high performing
individual makes a good manager and coach
59% % of millennials say learning
and growing are extrem remely y importa tant nt to them
Millenni nnials don’t w don’t want nt to to be tol told w d wha hat t to to do do; the ; they want nt to to und
nders rsta tand nd why
hy the they ne need to d to do do it
All g gene nerati tions ns want m want more feed edback a ck and a are more e re engaged ed whe when m manag anagers he help se set t perf rform
ce goals
The The need ed fo for re recog cognition is is un univers versal bu but the the del elivery very isn’t sn’t one ne-siz ize-fit fits-all ll
The # The #1 wo worry for stu stude dents at at the star the start of thei their c car areers
is not being adequately prepared or
pe perfo rformi ming po g poorl rly
at their job
sai aid a a work cultu lture th that t is is “frie iendly ly, inclu lusive ive, inspir irin ing” i ” is a a to top c criter iterion for an e employe
Messages that
recogniz gnize and and ar artic iculat late po potent ntial t ial to ac achie hieve
ranked #1 as most motivating
sele lecte ted “clear arly ly d defin ines goal als an and d expe pect ctations ns” as as a a top p attr ttribu ibute o te of an id idea eal b boss ss
#trending
Turn Your Managers into Coaches
List Listens a s a lot Ask Asks Prev even ents Explo plores es Seeks eeks co commi mmitme ment Ch Challen lenges es Works ks wi with Put Puts s process fir ss first st Seeks eeks r res esult lt Takes r s resp sponsib ibil ility Makes kes co contact Talks a s a lot lot Tells ls Fi Fixes es Pr Presum sumes Seeks eeks co control Order ders Work
Put Puts s produc uct fir first st Wan Wants r reas asons Assi Assigns bla blame Keeps Keeps di distance
VS VS Coac Coach Bo Boss ss
Turn Your Managers into Coaches
1. 1. New New Manage ger T Training 2. 2. Sch chedu dule e Regu egula lar 1 1-on
1 Check eck-ins ns with te th team
2 2 Practic tical Tip l Tips
Survey Feedback
“Managers use old school method of ‘I show you what to do and you do it’” “More experienced employees do not know how to communicate and motivate”
We We ha have two
rs a and on
mou
th so
t we can n lis listen twice a as mu much as we e spea peak
Epictetus, 50 AD – 135 AD
Boomers
success
contribution is valued and needed
Gen X
took ownership of the assignment and got the job done
Millennials
Gen Z
think you are ready for it and I will help you along the way
Messages That Motivate
Getting tting le leaders ership hip t to “COM
the e dire irection a ction and nd go goals ls o
he co company ny and nd ho how ind indiv ivid iduals ls f fit it int into t the he b bigge igger p r pict icture re
Myt Myth: Leaders have all the answers
and always know what to say
The NASA Janitor and JFK
During a visit to the NASA space center in 1962, President John F. Kennedy noticed a janitor sweeping the floor. He interrupted his tour, walked over to the man and said, “Hi, I’m Jack
“Well, Mr. President,” the janitor responded, “I’m helping put a man on the moon.”
Communi nica cati ting Pu Purpo pose se
Improve Company Communication
1. 1. Lea eader dership t ip that s shares es and d insp spir ires 2. 2. Solicit icit empl employee ee feedb eedback ck through en enga gagem gemen ent s survey eys
2 2 Practic tical Tip l Tips
Survey Feedback
“…The Gen X and Gen Y want to know what is going on, are used to getting answers and gaining information immediately. Baby Boomers struggle to understand the “need” for this. Gen X and Gen Y want to feel included in solutions.”
91% of emplo ployee ees s say commun
mmunication i n issues
pr prev event lea leaders fr from bei eing effect
ctive ve
Interact Communications Consultancy, 2015
Boomers
business intertwined
replacing human interaction
Gen X
to-face for tough decisions (time permitting)
straightforward communication
worry about being
colleagues
Gen Y
texts, emails, and face-to-face
its connection to
impatient with those who aren’t
Gen Z
face, in person conversations
core to stay connected and to work efficiently
Appreciating Diversity in Communication and Technology
Stre reamlining lining and nd updating ting busine iness p pro roce cesses to be m be mor
e “EF
nd “COM
Myt Myth: Streamlining business processes
requires investment in new technology
Mille Millenn nnia ials are pr proble lem s m solv lvers; th they w want t to to improv
e thing
hings, no , not just k keep t p thing hings t the he same me
Millen Millennial als are are willi illing t to try ry ne new thi thing ngs, cha
challe llenge nge
pr proc
and nd thi think nk differ ifferen ently abo about a a sit ituation
59 59% of bo
boomers a are rea re ready t to lear
earn
new s skills ills o
lete tely ly ret
retrai ain in
in
er to to r rema main emplo
mployable in
in th the future ure.
Only ly 10
10% belie
lieve ve th that at boom
rs ar are th the generatio tion th that best best disp isplays adaptab abil ility ity.
Streamlining and Updating Business Processes
1. 1. Identify yo y your ur “ “It’s a s alw lways be ys been do done t e this wa way” pr proces cesses 2. 2. Loo
timing o
to do docu cumen ment ex exis istin ing pr g proces cesses
2 2 Practic tical Tip l Tips
Survey Feedback
“[It’s hard to change] how things have ‘always been done’ to procedures and processes that work for the company now” “Leaders are resistant to streamlining and making process more efficient”
Boomers
contribute
Gen X
accomplishment
Gen Y
develop and grow
the world)
Gen Z
multi-tasking
to-face interaction and critical thinking
What are different generations looking for in a workplace?
Commonalities: Motivation, recognition, flexibility, making an impact
Boomers
guidance based on their extensive experience
difference and contribute to new initiatives
Managers: Listen to your team; don’t be intimidated by change or technology.
Gen X
more independence
clearly; provide them with as much information as you can
Managers: Share constructive feedback with Gen Y and Gen
be able to figure things
Gen Y
coaching
feedback respectfully
to shine and improve on their communication skills
Employees: Change in an organization takes
ways of introducing ideas.
Gen Z
assignments
steps and expectations
are valued
Employees: Learn from positive and negative
isn’t always the best solution.
Working on Cross-Generational Teams
Working as a New Associate on an Audit Team
were raised in a hierarchical structure and worked hard to get to the top.
eye contact, say hello, and smile.
time as most interaction will be with seniors and
get it, pay attention, put your best foot forward, and show appreciation for their advice.
Manager (Gen X/Y)
feedback respectfully.
feel that they’ve worked hard to get to where they are. Ask for advice when you have the chance.
asking questions you should already know.
when you have questions or ideas that have not yet been discussed.
directions, take notes!
valuable and money.
assigned sections prior to fieldwork.
has been in your shoes.
writing emails, phoning
ask and learn from your senior’s correspondence.
will pay off!
New Associate (Gen Y/Z) Senior Associate (Gen Y)
resource to get acclimated and learn about the firm and the work.
you don’t understand; take detailed notes to prevent repetition.
work style, etc.
client communication, client personality & background.
Partner (Baby Boomer/Gen X)
…Gen Z student survey respondent
Be present, put in the work, and the results will follow. Being present means to do what is appropriate for each situation. When it is time to work, disconnect from all other distractions. When it is time to communicate with others, actively listen and respond appropriately. When it is time to relax and recharge, put your work away.
Gen Z Inspiration
…Gen Z student survey respondent
Either you run the day, or the day runs you. Good, better, best. Never let it rest. 'Til your good is better, and your better is best.
Gen Z Inspiration
Questions? Comments? Feedback? We’d love to hear from you! 999 Bishop St, Suite 1900, Honolulu, HI 96813 Email: julia.okinaka@accuityllp.com Phone: 808-531-3451