System Development Plenary Meeting January 24, 2017 8am 12pm - - PowerPoint PPT Presentation

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System Development Plenary Meeting January 24, 2017 8am 12pm - - PowerPoint PPT Presentation

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System Development Plenary Meeting January 24, 2017 8am 12pm Asian Pacific Cultural Center Sponsored by: City of Tacoma, Neighborhood & Community Services (NCS) Department, Human Services Division Agenda Introductions (8

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System Development Plenary Meeting

Sponsored by: City of Tacoma, Neighborhood & Community Services (NCS) Department, Human Services Division

January 24, 2017

8am – 12pm Asian Pacific Cultural Center

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Agenda

  • Introductions (8 – 8:15am)
  • Getting to Know You (8:15 – 8:30am)
  • Setting the Stage: Big Picture Overview

(8:30 – 10am)

  • BREAK (10 – 10:15am)
  • Organizing Efforts: Impact Area

Breakout Sessions (10:15 – 11:30am)

  • Report Out (11:30 – 11:45am)
  • Closing & Next Steps (11:45 – 12pm)

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Unique & Shared Exercise

Please form groups (10 people each) Find out…

  • What are 5 things that

everyone has in common?

  • What are 5 things that are true

for only one person?

EXPLORE BELOW THE SURFACE!

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Setting the Stage

Big Picture Overview

  • Multiple layers of strategic planning
  • PIVOT POINT: 2016 Community

Needs Assessment – Identified current needs and gaps

  • New Business Model & Funding

Approach – Maslow’s Hierarchy of Needs 4

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Tacoma 2025

Human Services Strategic Plan Community Needs Assessment NCS Goals & Measures Impact Areas & Issue Statements Common Measures

Vertical Alignment Alignment Across Programs / Partners

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Tacoma 2025

  • Core Values: Opportunity, Equity,

Partnerships, Accountability

  • Seven Focus Areas

– Health and Safety – Human and Social Needs – Economic Vibrancy and Employment – Education and Learning – Arts and Cultural Vitality – Natural and Built Environment – Government Performance

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2015- 2019 Human Services Strategic Plan

 Meet Basic Needs of Tacoma Residents  Prepare Children and Youth for Success  Increase Employability, Determination, and Empowerment for Adults  Enhance Mental Health and Substance Use Disorder Services

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Community Needs Assessment (2016)

  • Three Primary Topics

– Homelessness & Household Stability – Workforce Development – Human & Social Wellness

  • Priority Community Needs

– Childhood Poverty – Mental Health – Household Stability

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NCS Department Goals

  • 1. Increase the feeling of safety for

individuals and neighborhoods

  • 2. Increase the equity of service delivery

and increase accessibility

  • 3. Decrease the length of time individuals

experience homelessness

  • 4. Increase the availability and accessibility
  • f safe and affordable housing*
  • 5. Decrease the number of families and

individuals living below the poverty line

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NCS Performance Measures

  • 1. Reduce substandard and derelict building

cases and eliminate chronic encampments

  • 2. Utilization of services by underrepresented

communities

  • 3. Average shelter stay and the number of

returns to homelessness

  • 4. Establish baseline data and define

affordable housing options*

  • 5. Number of families living in poverty

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Questions? Comments?

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New Business Model & Funding Approach

  • Three IMPACT AREAS
  • Impact Area ISSUE STATEMENT

– Describes the issue(s) – Identifies FOCUS AREAS – Identifies FUNDING PRIORITIES (specific services city is funding in 2017-2020) within the Focus Areas

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  • Human Services Impact Area
  • Issue Statement
  • Human Services Focus Areas
  • Human Services Funding

Priorities (2017 – 2020 Services)

The Components

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HUMAN SERVICES IMPACT AREAS

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QUALITY OF LIFE CONTINUUM

Opportunity & Achievement

Social Wellness

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Homelessness & Household Stability

Mental Health & Substance Use Disorder

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Impact Area Focus Areas Funding Priorities Homelessness and Household Stability Homelessness

Solutions to eliminate street homelessness

  • Street outreach
  • Emergency shelter
  • Prevention
  • Diversion
  • Complimentary Services

Solutions to housing youth and young adults

  • Street outreach
  • Emergency Shelter
  • Prevention
  • Diversion
  • Complimentary Services

HHS Example

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Questions? Comments?

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Performance Measures: A Brief History of Outcome Based Evaluation (OBE)

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Measurement Tool Types

  • Case records
  • Interviews
  • Agency developed observation tools
  • Modified observation tools
  • Standardized observation tools
  • Official records
  • Agency developed surveys
  • Modified surveys
  • Surveys that were not piloted
  • Standardized surveys

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Questions? Comments?

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Collective Impact

  • Intended to help communities

come together to address significant social issue(s) – Common Agenda – Mutually Reinforcing Activities – Shared Measurement – Continuous Communication – Backbone Support

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Common Agenda

Stakeholders agree on…

– Issue(s) that need to be addressed – Root Causes (not just symptoms) – The End Game – Goals and Strategies

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Mutually Reinforcing Activities

Stakeholders agree on… – How to best work together to achieve the common agenda (who, what, when, where, and how) – How to maximize existing community resources / assets

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Shared Measurement

Stakeholders agree on… – Common Performance Measures

  • Population Level
  • Program/Service Level
  • Process Level

– Data Collection & Analysis System

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Continuous Communication

Stakeholders agree to… – Continually communicate across the entire initiative

  • Consistent Terminology
  • Timely Data & Information Sharing
  • Opportunities to reflect, learn and

adjust course

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Backbone Support

Stakeholders agree to… – Contribute the needed infrastructure to ensure success

  • Convening & Facilitation
  • Data Repository
  • Keeper of the Process, History,

Agreements, etc.

  • Fund & Resource Development

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Questions? Comments?

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Envisioned Roles & Structure

  • City will serve as the primary

SPONSOR to help launch the

system development efforts (2017)

  • Goal is WE, not CoT

– Steering Committee – Focus Area Workgroups – Other Coalition / Initiatives

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Envisioned Roles & Structure

  • Steering Committee

11 – 15 individuals representing a cross-sector of the Tacoma / Pierce County community to provide strategic level guidance during the launch period (2017)

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Envisioned Roles & Structure

  • Focus Area Workgroups

Individuals representing a cross- sector of the Tacoma / Pierce County community, including service providers funded under the city’s Funding Priorities, to help develop common performance measures across like-services

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Envisioned Roles & Structure

  • Target Stakeholders
  • Service Providers (3 Impact Areas)
  • Service Recipient(s)
  • Community (incl. HSC)
  • Government
  • Business
  • Funders
  • Churches/Faith-Based Organization
  • Partner Coalitions/Initiatives

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Questions? Comments?

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IMPACT AREA BREAKOUT SESSIONS (10:15 – 11:30am)

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Impact Area Breakout Sessions REPORT OUT

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Closing Thoughts & Next Steps

  • What We Learned Today
  • Future Plenary and Focus

Area Workgroup Meetings

  • NCS Website Materials

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Please remember to…

  • Sign up for at least one (1)

Focus Area Workgroup

  • Complete the Meeting

Feedback Survey

Thank you for attending today!

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