2016 Resident Survey Results City of St. Charles Purpose of the - - PowerPoint PPT Presentation

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2016 resident survey results
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2016 Resident Survey Results City of St. Charles Purpose of the - - PowerPoint PPT Presentation

Sep 03, 2023 520 likes •783 views

2016 Resident Survey Results City of St. Charles Purpose of the Residents Survey Has been administered since 1996 Used to measure satisfaction with City initiatives and programs, guide future decisions and improve services Last

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City of St. Charles

2016 Resident Survey Results

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Heritage Community Service Opportunity

Purpose of the Residents Survey

  • Has been administered since 1996
  • Used to measure satisfaction with City

initiatives and programs, guide future decisions and improve services

  • Last survey conducted in 2013
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Heritage Community Service Opportunity

Survey Background

  • Once again, we used the National

Citizen Survey™ (NCS)

  • Has been used by more than 500

communities nationwide

  • Our residents’ survey responses were

compared to those from similar communities across the country

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Heritage Community Service Opportunity

Methodology

  • 1500 surveys distributed to a

statistically representative sample

  • 488 surveys completed = 34%

response rate

  • 95% percent confidence level
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Heritage Community Service Opportunity

Methodology

Location of Survey Recipients

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Heritage Community Service Opportunity

Respondent Profile

  • Homeowner who has as lived in St. Charles for more

than 11 years.

  • Works full-time, outside of St. Charles.
  • Average annual household income of respondents

was split between 33% have an annual income of $50,000 - $99,999; 23% with $100,000 - $149,999; and 23% with $150,000 or more.

  • Identifies as white, is less than 55 years old
  • 35% have children living at home
  • As a group, equally split between males and females.
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Heritage Community Service Opportunity

Benchmarks

  • St. Charles ranked either Higher or Similar to the

national average for all but three survey questions. Respondents were asked:

  • 1. If they stocked supplies in preparation for an emergency
  • 2. If they work in St. Charles
  • 3. If they used public transportation

The percentages of respondents answering “yes” to these questions were Lower than the national average.

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Heritage Community Service Opportunity

Community Characteristics Rated Excellent or Good Similar to previous survey results:

  • St. Charles as a place to live: 96%
  • Overall Quality of Life: 94%
  • Quality of City Services overall: 91%
  • 69% feel the City continues to move in the right direction

Lower than previous results:

  • Value of services for taxes paid: 53% down from 69%

Overall Snapshot

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Heritage Community Service Opportunity

Community Characteristics Rated Excellent or Good Improved over previous results:

  • Overall Image of St. Charles: 96% up from 89%
  • St. Charles as a Place to Raise Children: 96% up from

90%

  • Overall Appearance: 95% up from 88%
  • Cleanliness: 97% from 92%

Overall Snapshot

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Heritage Community Service Opportunity

Government

View of City Government

  • Honest: 75%
  • Acts in the best interest of the community: 72%
  • Welcomes citizen involvement: 67%
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Heritage Community Service Opportunity

Most areas either improved or stayed the same since the last survey.

Data Analysis

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Heritage Community Service Opportunity

Public Safety

Residents still feel St. Charles is a safe place to live and visit; safety rated similarly to previous results 98 98

Police Services

Downtown Neighborhood % Rated “Excellent” or “Good”

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Heritage Community Service Opportunity

Public Safety

% Rated “Excellent” or “Good” 20 40 60 80 Crime Prevention Traffic Enforcement Overall Police Services 93 77 93

Satisfaction with Crime Prevention services improved from 85% to 93%

Police Services

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Heritage Community Service Opportunity

Public Safety

50 100 97 95 78 98

Overall Fire Services Ambulance/ EMT Services Fire Prevention & Education Emergency Preparedness

Satisfaction with Emergency Preparedness services improved from 69% to 78%

Fire Services

% Rated “Excellent” or “Good”

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Heritage Community Service Opportunity

Public Works

Public Services continue to be rated highly by residents, rated similarly as previous years

10 20 30 40 50 60 70 80 90

65 83 83

Storm Drainage Snow Removal Street

Repair

% Rated “Excellent” or “Good”

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Heritage Community Service Opportunity

Public Works

Residents continue to value Refuse, Recycling and Yard Waste collection services 20 40 60 80 100 Recycling Yard Waste Garbage

90 90 90

% Rated “Excellent” or “Good”

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Heritage Community Service Opportunity

Utilities

% Rated “Excellent” or “Good” 20 40 60 80 100 Drinking Water Electric Sewer

61 79 84 Residents rated the quality of St. Charles drinking water and sewer services similar to years past. Satisfaction with the electric utility fell from 88% to 79%

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Heritage Community Service Opportunity

Economic Development

Residents like where Economic Development is headed in St. Charles:

  • Quality of Economic Development: 57% up from 44%
  • New Development in St. Charles: 63% slight dip from

66%

  • Shopping Opportunities: 56% up from 48%
  • Employment Opportunities: 45% from 36%
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Heritage Community Service Opportunity

Communication

78% think the City’s Public Information Services are Excellent or Good How are residents getting their information? They cited their Major Sources of information:

  • City Website: 57%
  • Online News Outlets: 32%
  • Local Printed Newspapers: 31%
  • City’s Den enews: 21%
  • City Facebook page: 19%
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Heritage Community Service Opportunity

Customer Service

55% of respondents reported contacting the City and

  • verall had a great experience.

Excellent or Good ratings:

  • Overall experience: 85%
  • Knowledge: 91%
  • Courtesy: 90%
  • Responsiveness: 88%
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Heritage Community Service Opportunity

E-Government

Top e-government functions residents feel are Essential or Very Important

  • Receive emergency communications/notifications: 81%
  • Request city services/report non-emergency issues

was tied with View/Pay utility bill: 66%

  • Paying Parking tickets: 54%
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Heritage Community Service Opportunity

Active River Project

When asked if they support the Active River Project, 93% either Strongly Support (61%) or Somewhat Support (32%) it

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Heritage Community Service Opportunity

Other Highlights

Rated Excellent or Good

  • Opportunities to attend cultural/arts/music activities: 83%
  • Ease of Car Travel: 75%
  • Vibrant Downtown Area: 63%
  • Overall Built Environment: 83%
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Questions?

Survey Results are posted on the City website www.stcharlesil.gov