Surrey Citizens Advice Surrey A short history of Patient and Public - - PowerPoint PPT Presentation

Surrey

Citizens Advice Surrey

A short history of Patient and Public Involvement (PPI)

1974 2003 2008 2013

Surrey

PPI Forums Community Health Councils LINks

• Community

Health Councils (CHC)

• PPI Forums
• LINks

(Local Involvement Networks)

• Healthwatch

What is Healthwatch?

“Healthwatch will be the new consumer champion for health and social care. It will exist in two distinct forms – local Healthwatch with a local Health &

Surrey

Healthwatch with a local Health & Wellbeing Board, and Healthwatch England, with its own Health & Wellbeing Board, at national level.”

What will local Healthwatch do?

Enable people to share views and concerns about local health and social care services Provide evidence-based feedback to commissioners and providers, to influence and to challenge Provide, or signpost to, information about local services

Surrey

Provide, or signpost to, information about local services and how to access them Have a seat on the local Health and Wellbeing Board Alert Healthwatch England and CQC to concerns about services

NHS Complaints Advocacy Information Signposting Choices Voice

Surrey

CHALLENGE – INFLUENCE - CHANGE

Involvement Influence

Surrey

Talk - Listen Learn Represent

Vision for Healthwatch in Surrey

“Our view is that HW Surrey will act as a truly independent consumer champion, with the credibility to speak with a voice that will be heard and taken seriously by

Surrey

that will be heard and taken seriously by decision makers. To engage with people effectively enough to offer reliable evidence that can be trusted. That we listen to what people say from all parts of the community.”

Contract CAB

The Consortium

Contract award Contract assigned (with CC approval)

Help and Care CAB NED 1 Chair NED 2 Finance NED 3 Compliance

Healthwatch Surrey (The Body Corporate)

Subcontracting arrangement through SLA Chief Officer Independent Appointments Panel

SILC NED 4 Inclusion

SILC Help and Care

(Lead Bidder)

NED 3 Children

Surrey

Sub Contractor 1

• Research Officer
• Administrator

Volunteers

Influencing Information Advice Signposting

Help and Care Sub Contractor 2

• CAB Healthwatch

Advisor

• Administrator

CABs Sub Contractors

Promotions and Marketing Training Community Engagement & Involvement

Various Providers Key Sub Contractor 3

• Engagement &

Volunteer Coordinator

• Engagement &

Volunteer Advisor

• Publicity &

Communications

SILC

• Helpdesk Advisor

Influencing Manager

Engagement, Volunteer support, Publicity Governance Board Administration External Providers & Local Organisations

Surrey

Local Healthwatch in a nutshell

What we will do – help people get the best out of their local health and social care. Every voice counts. Local influence for local impact. Our ambition will be – the best health and care services, shaped by local needs and experiences.

Surrey

Our principles will be – championing equality; representation; evidence; accountability. Our style will be – open, flexible, approachable, practical, dynamic, “from the ground up”.

Next Steps – From April 1st

Healthwatch Surrey Board – Company set up, Chair and Non Executive Directors to be appointed Healthwatch Surrey contact number, SMS, email, website and twitter account in place

Surrey

Information, advice and signposting available in Citizens Advice Bureaux Initial engagement and communications Volunteer recruitment & support

Need information or advice about local health or social care services? Want to say something (good or bad) about local health or social care services and help make a difference?

Get in touch – Your Voice Counts

Surrey Surrey

Get in touch – Your Voice Counts

In person at your local Citizens’ Advice Bureau By telephone

• 0303 303 0023 (Enquiries/Information)
• 0148 447 131 (Office/Admin)

SMS

• 07592 787 533

By post

• Healthwatch Surrey,

Astolat, Coniers Way, Guildford GU4 7HL By email

• info@healthwatchsurrey.org

Twitter

• www.twitter.com/HW_surrey