Welcome Older People’s Assembly 26 September 2017 1
Agenda • 1:30pm: Registration and refreshments • 2:00pm: Welcome • 2:05pm: Update from the Older People’s Champion • 2:20pm: Presentations: Investigating Scams, Rogue Traders and Social Care support for victims and vulnerable residents • 3:10pm: Q&A and Discussions • 3:25pm: Feedback and Close 2
Reporting issues and service requests • Council Main Switchboard and out-of-hours service: 01895 250111 • Key Contact Numbers - inside back cover of Hillingdon People • Do it online 24/7 at www.hillingdon.gov.uk 3
Cllr Ray Puddifoot Older People’s Champion
Speakers for today • Trading Standards – Services offered to residents – Kiran Seyan • Supporting victims and vulnerable residents Anjeza Shkelqimi - Adult Social Care • Financial help and advice - Client Financial Affairs Team (CFA) – Deborah Lampard
Trading Standards Kiran Seyan Senior Trading Standards Officer Trading Standards Service 6
What do Trading Standards do? • Safeguard the interests of consumers and the business community . • Protect consumers against poor quality goods and services, by advising businesses on legal and quality matters. 7
Hillingdon Trading Standards www.hillingdon.gov.uk/tradingstandards 01895 250 164 (opt1) 8
Helping consumers We work in partnership with the Citizens Advice Consumer Service to offer you first-step advice 9
Citizens Advice Consumer Service www.citizensadvice.org.uk 03454 040506 10
Citizens Advice Bureau (CAB) www.citizensadvice.org.uk • Hayes CAB • Uxbridge CAB • Ruislip CAB Botwell The Colonnade 9 Eastcote Road Green Library Civic Centre Ruislip East Avenue High Street HA4 8BD Hayes Uxbridge UB3 2HW Tues – Thurs UB8 1UW Mon – Wed 9am – 1pm Mon – Thurs 9.30am – 12noon 9.30am – 4pm 0344 848 7903 11
Working with Businesses • Providing advice and guidance to traders to maintain and improve the quality of goods and standard of services • Take enforcement action in accordance with our Policy to handle major non-compliances 12
Metropolitan Police Little Book of BIG Scams www.met.police.uk/docs/little_book_scam.pdf 13
BE SCEPTICAL If it sounds ‘too good to be true’, it probably is... 14
TAKE TIME TO DECIDE • Do NOT agree to offers or deals immediately. • Insist on time to obtain independent / legal advice before making a decision. 15
DON’T BE QUICK TO HAND OVER MONEY • Do NOT hand over money or sign anything until you have checked the credentials of the company or individual • NEVER send money to anyone you do not know or trust, in UK or abroad • Don’t use payment methods you aren’t comfortable with. 16
DON’T HAND OUT YOUR INFORMATION • NEVER give banking or personal details to anyone you do not know or trust. • This information is valuable so make sure you protect it! 17
WEBSITE LINKS Always log on to a website directly.... Rather than clicking on links provided in an email 18
REPORT SCAMS • Do not be embarrassed to report a scam • Scammers are cunning and clever – there is no shame in being deceived • By reporting you will make it difficult for them to deceive others 19
0300 123 2040 Action Fraud www.actionfraud.police.uk 20
National TS eCrime Team 21
Role Play / Examples • Scenario 1 – Doorstep Traders Rogue Traders / Bogus callers • Scenario 2 – Telephone trader Calls to gather information Investment scams Computer Scams • Scenario 3 – Postal Scam Lottery / Prize Draw Scams Inheritance Scams 22
Thank you 23
Adult Social Care “Supporting victims and vulnerable residents” Anjeza Shkelqimi Safeguarding, Quality & Partnerships 24
Assessments • Needs Assessments under Care Act 2014 guidelines – Assessing for package of care – For direct payments – For extra care accommodation – For 24hrs residential/nursing care – For short stays – Day care – Continuing health care assessments All assessments take into consideration the mental/physical impairments, how that impacts on completing the day to day activities and how that affects the wellbeing of the individual. 25
Carer’s assessments • All main carers of individuals who require help are assessed within their own right under the guidelines of Care Act 2014 . • Subject to eligibility, the main carers are entitled to services from the local authority in order to enable them to carry on with their caring role. • Services they are entitled to are: – Respite care – Sit in service – Direct payment to fund any fun/stress relieving activities that the adult may wish to get involved in order to support their caring role. 26
Safeguarding • The council has a duty of care to safeguard any individual who is considered vulnerable because of their physical/mental impairment to the point where they are unable to protect themselves. • When doing so the wishes and views of the adult will be considered and the person will be given a choice on what outcome they wish to achieve from the safeguarding procedures. 27
Safeguarding – Cont’d • If the person does not have mental capacity to make such a decision then based on Mental Capacity Act 2005 they get a mental capacity assessment and a best interest decision. All is considered to make the best decision on their behalf. • In case the individual wishes not to pursue an incident as safeguarding, it will not be considered if the abuse continues to pose a threat to the general public’s well wellbeing . 28
Direct Payments • To increase choice and control of the service users, Hillingdon is in a position of providing them with a direct payment instead of providing a direct service. • The person is allowed to purchase their own services with the funding provided by Hillingdon Council. 29
Supported Living • Adults are supported to live with cares who are paid to support the service users to live in a homely environment. • The placements are chosen so both the adult and the carers become a good match to help the placement last. 30
Thank you 31
Client Financial Affairs Team (CFA) “Financial help and advice” Deborah Lampard CFA Team Leader 32
Client Financial Affairs (CFA) Team Who are we? The Client Financial Affairs or CFA Team is a small team of 4 full time staff based at the Civic Centre. We have three main roles that we undertake for clients who either live or have died within the London Borough of Hillingdon. The 3 roles are defined under the following headings 1. Deputyship 2. Appointeeship 3. Public Health Funerals 33
Who qualifies for support? Deputy /Appointeeship • In order to access support offered by the CFA Team the client would need to be referred by a professional care support worker. • The client must have been assessed as lacking mental capacity to manage their finances overall even if they can make some choices for themselves. • Have no one else to support them. • We will decide whether to be a Deputy or an Appointee based on the client’s financial situation.
Definition of Capacity 'Mental capacity' means a person's ability to make their own choices and decisions using relevant information to make and support their reasoning for that choice. Under UK law, someone's capacity is judged according to the specific decision to be made.. For example someone may be able to go shopping and choose suitable food for their needs but they may not be able to work out the change they are due to be given at the till. When someone cannot make an informed choice then their deputy can make this choice for them using a "best interest" decision. 35
1. Deputyship You can apply to become someone’s deputy if they ‘lack mental capacity’. They may still be able to make decisions for themselves at certain times. People may lack mental capacity because, for example: • they have/have had a serious brain injury or illness • they have dementia • they have severe learning disabilities As a deputy, you are authorised by the Court of Protection to make decisions on the client's behalf. 36
Deputy/Appointee Process • Receive a referral and an assessment from a qualified person to confirm that the client lacks capacity to manage their finances • Conduct a Search at their property, remove items of value and collect financial and other relevant documents • Try to trace family or friends who may be willing to act instead or to find out if any arrangements are in place for someone to act. • Put together financial documents and write to all parties to advise our involvement 37
Deputy/Appointee Process – cont’d • Complete a Court Application and send off with fee • Apply for appointeeship to support client whilst the deputy order is considered • Pay bills and expenses including rent, care fees, spending money etc 38
Recommend
More recommend
