SLIDE 1
Request for Tender for Grounds Maintenance Services Landmark - Units Plan 2413 3-9 Bowen Drive and 41-47 Blackall Street Barton ACT 2600
Supplementary Presentation
SLIDE 2 Outscapes Horticultural Solutions & Landmark
A Proven Relationship
Outscapes Horticultural Solutions is pleased to submit this Supplementary Presentation to our Tender Application to continue to provide grounds maintenance services at Landmark. As many members of the Owners Corporation will know, Outscapes Horticultural Solutions has been the incumbent grounds maintenance services provider for the past 15 years (since the complex’s establishment). As such, we have a comprehensive understanding of how critical the gardens and grounds are to Landmark’s unique setting, and the importance that having premium quality grounds holds for both the Owners Corporation and residents. Over the past 15 years, Outscapes Horticultural Solutions has delivered a premium quality horticultural service, with a high level of commitment, professionalism and attention to detail. This service has included many instances of implementing major projects, including those that were on
- ur own recommendation. On these projects, we worked seamlessly with other contractors to
conduct the works as efficiently as possible, as well as providing immediate support to rectify any issues the project works caused to the grounds. Some examples of this include:
- Re-landscaping the central oval in 2018, following our recommendation.
- Conducting works to replace popup sprinklers with pressure regulated sprinklers in 2017,
following our recommendation that doing so would reduce water consumption.
- Upgrading the swan lawn garden bed including tree replacement program in 2015.
- Supporting Bovis Lend Lease in completing the defect rectification project over four years,
and the major external painting projects over 6-12 months, by quickly reinstating any plants
- r irrigation affected by the works.
- Conducting works to remove the declining Cork Oaks between 43-45 Blackall Street, and tree
replacement with Magnolia Grandiflora in 2007. Continuing our engagement will help the Owners Corporation eliminate the risk associated with changing contractor. Alongside our 15 years’ proven history of delivering consistent premium quality services at Landmark, the intimate knowledge we have over the grounds is unmatched. We know which plants work where, the impacts that the landscape has on watering requirements, and how to most efficiently operate the irrigation system over such a wide area.
SLIDE 3 Knowledge of the Landmark Grounds
As the incumbent provider of grounds maintenance services at Landmark for the past 15 years, Outscapes Horticultural Solutions has an unparalleled understanding of the services required by the Owners Corporation. We understand that Landmark is a unique complex in terms of both the size and quality of its grounds, and that maintaining this quality is of vital importance to Landmark residents. Having provided horticultural services at Landmark since its inception in 2004, we know the grounds and gardens intimately. Landmark is a unique property, with a size and complexity of gardens and lawns that is unmatched in the Canberra market. We recognise the importance of “taking
- wnership” of the grounds, proactively identifying and correcting problems as soon as they arise, and
taking pride in maintaining the highest quality apartment complex gardens in Canberra. Outscapes Horticultural Solutions recognises the value the grounds bring to the apartments within Landmark, for both investors and owner-occupiers alike. This means that we understand how critical
- ur role is as the grounds maintenance services provider, whether through major projects or day-to-
day maintenance. We have consistently demonstrated our commitment to going above and beyond for Landmark, delivering real value for the Owners Corporation, investors and residents. Given its size, Landmark is more than “just a garden” – it features many microclimates that need to be managed accordingly. We have built our knowledge of the grounds and the unique needs through the hands-on involvement of our senior staff for the past 15 years – knowledge that would be lost through a change of contractor. Our experience at Landmark, along with our proven ability to develop maintenance schedules to match, means that we are ideally placed to ensure the high quality of the grounds continues unabated.
SLIDE 4
Senior Management Involvement
Outscapes Horticultural Solutions’ commitment to delivering horticultural services at Landmark by using senior, qualified horticulturalists has been key to maintaining exceptionally high quality over the past 15 years. Our service always involves a qualified Supervisor, Senior Manager or Director leading the works on site. This means that any issues can be identified and corrected immediately – something which would be missed if a more decentralised approach were taken. Our Director, Anthony Dalle, is proud of the long-term relationship that we have developed with Landmark, considering that Landmark was one of the first contracts that Outscapes Horticultural Solutions secured. Anthony is fully committed to ensuring that Landmark always remains at the forefront of our business. Anthony is actively involved in our service delivery to Landmark, and is not just a manager sitting in an office making sure that reports are lodged on time. To this day, he continues to visit the site regularly, both for weekly quality inspections and to undertake hands-on work at the grounds. This exemplifies our commitment to ensuring that the reputation for quality that we have built up remains as strong as ever. Continuing to improve and excel in our services is a core goal for Outscapes Horticultural Solutions, and we hope our relationship with Landmark, built on a shared commitment to quality, continues long into the future.
SLIDE 5 Shared Commitment to Quality
Outscapes Horticultural Solutions recognises that the quality of Landmark’s gardens is of extremely high importance to the Owners Corporation. Our robust quality management systems have enabled us to deliver the level of quality which the Owners Corporation has come to expect. Likewise, our systems will ensure this will continue into any future contract. We achieve quality through accountability, right up to the highest level of the company. All works delivered at Landmark are conducted with a senior, qualified staff member on site to supervise each site visit. Additionally, our Director, Anthony Dalle, visits the site each week to ensure quality is
- maintained. All staff conducting work on site complete a comprehensive journal entry of the works
they undertake each visit, which is then sighted for confirmation by the Director after each visit. Our weekly toolbox meetings in which we discuss the scheduled work for the week allow us to be proactive in maintaining quality of work. These ensure all staff fully understand any changes to their usual tasks and how to achieve the expected quality standards, before they attend site. This also provides an opportunity to discuss any quality issues which may have been identified in the previous week’s inspections, including any changes to methodology to prevent a reoccurrence of the issue. Similarly, ensuring the safety of our team, residents, visitors and anyone who may be affected by our work is a key priority for Outscapes Horticultural Solutions, as is the protection of the environment. Our WHS and Environmental Management Systems provide a framework for staff to work within so that all tasks are performed safely, and that negative environmental impacts are reduced as much as possible or eliminated entirely. Staff actively monitor for risks and hazards, whether WHS or environmental, so that any issues are identified and corrected immediately.
SLIDE 6
Local Canberra Business
Outscapes Horticultural Solutions is proud to be a local Canberra business. Established in Canberra in 2004 (originally as Anthony’s Lawn and Garden Maintenance), we have a 15-year history of contributing to the local economy. Aside from our extensive clientele of body corporate, commercial and high-end residential properties throughout Canberra, we source our equipment, products and resources from other local business whenever possible. This history of supporting the local economy and community has enabled us to have a wealth of knowledge of the Canberra horticultural industry. Although we can perform virtually every horticultural task in-house, we have a network of trusted local contractors that we can call upon as needed. This local knowledge, combined with our reputation for having a steadfast commitment to quality, WHS and excellent working conditions means that we consistently attract knowledgeable and highly performing staff from within the Canberra community. Likewise, making sure that our staff are well looked after means that we benefit from exceptional staff retention and loyalty. All senior staff have been with Outscapes Horticultural Solutions for at least six years, with two of our supervisors having spent the entirety of their career with us. Outscapes Horticultural Solutions conducts all recruitment in-house to ensure that we engage and retain the highest quality of employees. Similarly, we recognise the importance of developing the next generation of horticulturalists – since our establishment, we have assisted five apprentices to complete their Certificate III in Horticulture at CIT, with a further three currently undertaking their apprenticeships. We know that most of the Landmark owners are local residents who have an active interest in the local community and economy. Our continuing relationship allows both the owners and Outscapes Horticultural Solutions to continue to support local, Canberra businesses.
SLIDE 7 Outscapes Horticultural Solutions’ Approach
Outscapes Horticultural Solutions’ overarching approach to the services will be:
areas including gardens, lawns, nature strips and paths to the highest standards, by making three visits per week, year-round.
sensitively and effectively with everyone involved in the delivery of this horticultural service including the residents, staff and management.
any issues that need to be corrected, whether inside or
services.
all requests for quotation so that a work order can be issued without unnecessary delay. Outscapes Horticultural Solutions has a fleet of eight utes and two trucks, all fully equipped with well-maintained hand tools and equipment. This means that staff attending site will be prepared for all standard tasks, without needing to return to the warehouse to collect tools. We also have a wide range of industry-standard and specialist equipment and machinery, meaning that we own the equipment we need to perform specialised and/or occasional tasks, such as coring, chemical application and locating underground irrigation faults. To enable the Owners Corporation to gain a fuller understanding of Outscapes Horticultural Solutions’ appreciation of and approach to the works, we have provided a detailed methodology on the following pages.
SLIDE 8 Methodology
✓ Maintenance and Repairs Where maintenance problems occur and are of a minor nature such as damaged or blocked sprinkler heads, these problems will be repaired immediately. If major repairs are required, Outscapes Horticultural Solutions will consult and advise, then seek instruction from the Body Corporate Manager. ✓ Drainage We will inspect all drainage areas regularly and keep them clear to ensure no blockages occur. Special attention will be given during the autumn period. ✓ Chemical Usage We will apply all chemicals in accordance with environmental guidelines and the product MSDS
- statements. We will focus on obtaining a natural environmental solution wherever this is possible
and cost-effective. ✓ Lawn Areas We will mow all lawn areas weekly during spring, summer and autumn and as required during winter, using quality and well-maintained mowing equipment. This will ensure an attractive, functional and safe lawn area for residents and visitors at all times. ✓ Lawn Trim and Presentation We will carefully trim all lawn edges and specified areas to complement the overall manicured appearance of all lawn areas. There will always be a high emphasis on the removal of debris and litter to maintain a botanical visual effect.
SLIDE 9
✓ Lawn Fertilising We will conduct lawn fertilising processes regularly, according to horticultural best practice and in response to the needs of the lawn. We anticipate that fertilising will be undertaken four times a year during the months of February, March, May and September. ✓ Lawn Disease Monitoring We will monitor all lawns weekly to detect any infestation problems. We will immediately deal with any infestation discovered, according to horticultural best practice. We will routinely apply scarab grub prevention spray once a year in late December/early January. All chemicals used are applied in accordance with environmental guidelines and product MSDS statements. ✓ Lawn Weeding We will regularly inspect all lawns for weeds and remove the weeds immediately if any are evident. Scheduled spraying of broad leaf weeds and summer grass will occur three times a year during the months of January, March and September. All chemicals used are applied in accordance with environmental guidelines and product MSDS statements. ✓ Paths/Outdoor Stairs We will blow down all driveways, paths, stairways and external carparks regularly to keep them clean and free of litter and debris. We will regularly inspect all access areas and keep them clean, tidy and clear of debris. Where paths show signs of deterioration or could be regarded as a hazard, Outscapes Horticultural Solutions will promptly notify management.
SLIDE 10 ✓ Garden Beds We will regularly examine garden bed areas for disease and pest infestation, and address any weeds, debris and litter accumulation. We will monitor ongoing plant health and plan accordingly to enhance the overall botanical effect of these areas, according to horticultural best practice. We will fertilise all plants with slow release fertiliser twice per year during the months of March and September. All chemicals used are applied in accordance with environmental guidelines and product MSDS statements. ✓ Garden Mulch An emphasis will be placed on environmental care and effective water minimisation, with all mulched areas maintained to create a pleasing visual effect to the whole setting. Our approach includes the supply and application of 60m3 of forest litter mulch per year, covering all common area garden beds over a three-year re-mulching program. The mulching program will be undertaken once a year during the month of July. ✓ Garden Planning/Planting If garden planting with replacement plants is required, we will undertake careful planning and consultation with the Owners Corporation, to ensure the optimum visual botanical effect is
- maintained. We will conduct a garden audit and make recommendations for plant replacement and
garden rejuvenation once a year during the month of March. ✓ Pruning Seasonal needs will dictate when pruning occurs, together with ongoing monitoring of any plants or trees which may require pruning, replacement, surgery, or infringement of the property boundaries. Pruning will include:
- Annual pruning of all native and exotic grasses
- Frequent pruning of all hedges to promote healthy growth and maintain a neat appearance
- Seasonal pruning of all annuals and shrubs as required
- Dead heading, dead wooding and other routine horticultural practices on a regular basis.
SLIDE 11 ✓ Water Management and Conservation We will regularly inspect all irrigation areas and adjust watering settings weekly to best respond to garden and lawn requirements. We will manually test garden drippers and lawn pop-up sprinklers
- nce a month during the growing season.
All irrigation watering will comply with ACT water restrictions as they occur. Economical use of water will be a high priority. ✓ Waste Management Control and Collection We will remove all rubbish, litter, debris and garden waste and dispose offsite. We will give special attention to waste management during seasonal times such as between May-August. We will undertake leaf removal regularly during the autumn period. ✓ Safety of Residents and Visitors Outscapes Horticultural Solutions will ensure the safety of residents and visitors is always a priority for our staff. We will be diligent in adhering to our WHS practices. If any unsafe situation is found that cannot be safely rectified by our staff, we will notify Management immediately.
SLIDE 12 Program
The following program of works shows a breakdown of the services Outscapes Horticultural Solutions will perform at Landmark. Service Type Frequency Inspection of grounds including:
- Safety including identifying any possible safety risks or
hazards throughout grounds
- Maintaining cleanliness of all grounds including removal
- f all leaf litter and litter
3 x per week
Pruning of shrubs and hedges as required for growth and as required by seasonal conditions 3 x per week
Mowing of manicured lawns and edges Weekly on Friday Slashing of Bowen Drive Nature Strip Fortnightly Weed eradiation Weekly Inspection of plant and lawn health for possible pests and disease
Weekly Irrigator controllers - Inspection and program adjustment Weekly Application of slow release fertiliser to all garden beds using - Scott’s Osmacote Plus Trace Elements Fertiliser 2 x annually - March and September Application of lawn fertiliser using - Nuturf Sportsturf Fertiliser 4 x annually - February, March, May and September Lawn weed eradication program 3 x annually - January, March and September Lawn Scarab grub control 1 x annually - late December/early January Lawn coring 1 x annually - late winter early spring Irrigation system testing 1 x monthly Garden audit and recommendation for plant replacement and garden rejuvenation 1 x annually - March Supply and application of 60m3 of forest litter mulch as per 3- year mulching program 1 x annually - July
SLIDE 13 Outscapes Horticultural Solutions’ Personnel
Outscapes Horticultural Solutions has all necessary resources to allow us to continue to deliver high- quality grounds maintenance services for Landmark. We have excellent staff retention, meaning that we will never be presented with a shortfall of staff that would need to be supplemented through employment and recruitment service providers. We bring an experienced and qualified workforce of 18 staff (FTE), ably led by Director, Anthony Dalle, Office Manager, Laura Dalle and Senior Manager, Daniel Smith. As shown in the organisation chart below, we have five supervisors to lead the works on-site as required, alongside a team of gardeners, labourers and apprentices.
Anthony Dalle Director Daniel Smith Senior Manager Laura Dalle Office Manager Brad Rawlings Supervisor Adrian Onutchenko Supervisor Matt Gray Supervisor Ryan Hill Supervisor Jaime Adrian Supervisor Other Staff x 10, comprising: Senior Gardener Gardeners Labourers Apprentice Horticulturalists (First-, Second- and Third-Year)
Outscapes Horticultural Solutions’ key personnel for the Grounds Maintenance Services will be:
- Anthony Dalle – Director
- Daniel Smith – Senior Manager
- Brad Rawlings – Supervisor
- Matt Gray – Supervisor
- Jaime Adrian – Supervisor
- Ryan Hill – Supervisor
- Adrian Onutchenko – Supervisor
We have provided CVs for these personnel on the following pages.
SLIDE 14 Anthony Dalle - Director
Anthony is the Director of Outscapes Horticultural Solutions and brings
- ver 20 years’ experience in the horticultural industry. Of those 20 years,
the last 15 years have been as Director of Outscapes Horticultural Solutions, shaping the company to match his own vision of delivering a consistent, high quality horticultural services to body corporate, commercial and high-end residential properties in the Canberra region. Anthony has extensive experience in all aspects of Landscape Management including:
- Implementation of service schedules
- Irrigation management
- Irrigation Installation
- Plant and lawn pest and disease
monitoring
- Quality control
- Staff management and training
- Relationship management with key
stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Anthony is a fully qualified horticulturalist and holds a Certificate III in Horticulture.
Daniel Smith - Senior Manager
Daniel has 18 years’ experience in the horticultural industry and has been employed by Outscapes Horticultural Solutions for the past 12 years. He is now well-established as our Senior Manager. Daniel’s key role is to act as the conduit between the Director and the service delivery teams, leading by example to set the standards around quality of work and a commitment to safety. Daniel has extensive experience in all Horticultural aspects of Landscape Management including:
- Implementation of service schedules
- Irrigation management
- Irrigation Installation
- Plant and lawn pest and disease monitoring
- Quality control
- Staff management and training
- Relationship management with key
stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Daniel is a fully qualified horticulturalist and holds a Certificate III in Horticulture.
SLIDE 15 Brad Rawlings - Supervisor
Brad brings 10 years’ experience in the horticultural industry and has been employed by Outscapes Horticultural Solutions for the past 8 years. As a Supervisor at Outscapes Horticultural Solutions, Brad’s key role is in leading team members (including apprentices) to ensure that we always deliver our services to the highest standards of quality and safety. Brad has extensive experience in all Horticultural aspects of Landscape Management including:
- Implementation of service schedules
- Irrigation management
- Plant and lawn pest and disease
monitoring
- Quality control
- Staff management and training
- Relationship management with key
stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Brad is a fully qualified horticulturalist and holds a Certificate III in Horticulture.
Matthew Gray - Supervisor
Matt has 10 years’ experience in the horticultural industry and has been employed by Outscapes Horticultural Solutions for the past 6 years. As a Supervisor at Outscapes Horticultural Solutions, Matt’s key role is in leading team members (including apprentices) to ensure that we always deliver our services to the highest standards of quality and safety. With his qualifications in landscaping and irrigation, Matt has a particular focus in his work on delivering exceptional landscaping and irrigation projects. Matt has extensive experience in all Horticultural aspects of Landscape Management including:
- Landscape Construction
- Implementation of service schedules
- Irrigation Installation
- Irrigation management
- Plant and lawn pest and disease monitoring
- Quality control
- Staff management and training
- Relationship management with key
stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Matt is a fully qualified horticulturalist and holds a Certificate III in Landscaping/Irrigation.
SLIDE 16 Jaime Adrian - Supervisor
Jaime has 8 years’ experience in the horticultural industry, with the entirety of his career to date being with Outscapes Horticultural Solutions. As a Supervisor at Outscapes Horticultural Solutions, Jaime’s key role is in leading team members (including apprentices) to ensure that we always deliver our services to the highest standards of quality and safety. Jaime has extensive experience in all Horticultural aspects of Landscape Management including:
- Implementation of service schedules
- Irrigation management
- Plant and lawn pest and disease
monitoring
- Quality control
- Staff management and training
- Relationship management with key
stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Jaime is a fully qualified horticulturalist and holds a Certificate III in Horticulture.
Ryan Hill - Supervisor
Ryan has 16 years’ experience in the horticultural industry and has been employed by Outscapes Horticultural Solutions for the past 10 years. As a Supervisor at Outscapes Horticultural Solutions, Ryan’s key role is in leading team members (including apprentices) to ensure that we always deliver our services to the highest standards of quality and safety. Ryan has extensive experience in all Horticultural aspects of Landscape Management including:
- Implementation of service schedules
- Irrigation management
- Plant and lawn pest and disease monitoring
- Quality control
- Staff management and training
- Relationship management with key
stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Ryan is a fully qualified horticulturalist and holds a Certificate III in Horticulture.
SLIDE 17 Adrian Onutchenko - Supervisor
Adrian brings 10 years of experience in the horticultural industry, having been employed by Outscapes Horticultural Solutions for the entirety of that time. As a Supervisor at Outscapes Horticultural Solutions, Adrian’s key role is in leading team members (including apprentices) to ensure that we always deliver our services to the highest standards of quality and safety. Adrian has extensive experience in all aspects of Landscape Management including:
- Implementation of service schedules
- Irrigation management
- Plant and lawn pest and disease monitoring
- Quality control
- Staff management and training
- Relationship management with key stakeholders including:
- Executive Committee Members
- Strata Manager
- Building Managers
- Owners/Residents
Adrian is a fully qualified horticulturalist.
SLIDE 18 Relevant Experience and Referees
Since commencing operations in 2004, Outscapes Horticultural Solutions has built its reputation on consistently providing a premium service in landscape management across body corporate, commercial and high-end residential sites within the ACT. This has been facilitated by our experienced team and high level of organisation, which will also ensure the quality of our service will remain exceptional into the future. We now have a clientele of over 220 body corporate, commercial and high-end residential properties throughout Canberra. On the following pages, we have provided written reports from a selection of our clients which are highly relevant to Landmark, attesting to the high quality of our services. These referees are:
- Virginia Berger: Landscape and Garden Sub-committee – Landmark
- Peter Theune: Chairperson – Fenwick Executive Committee
- Nina Cannell: General Manager – Signature Strata
- Dimitri Nikias: Director – Nikias Diamond
- Cal Walters: Principal Partner – Gekalink Strata Facilitators
SLIDE 19
Landmark
SLIDE 20
SLIDE 21
Fenwick
SLIDE 22
Signature Strata
SLIDE 23
Nikias Diamond
SLIDE 24
Gekalink Strata Facilitators
