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STUDENT HANDBOOK & ORIENTATION SLIDES ATTACHMENT
FEE PROTECTION SCHEME
The School shall ensure that the implementation of the Fee Protection Scheme (FPS) is in line with the requirements stated in the FPS Instruction Manual by CPE. All enrolled students of the School will have their fees protected under the FPS once payment has been received by the School. Implementation of the FPS will be carried out with reference to the procedures in the Operation Manual on Procedures for Informing Student on Details of FPS. The FPS implementation procedures will be reviewed on an annual basis by the Independent Internal Process Auditor through the IPRAA.
- For all local and international students taking courses at the school
- Applies to all courses with duration of more than 1 month or 50 hours
- To provide full protection to fees paid by all students as stipulated by CPE
- All fees refer to all monies that are paid by student to be enrolled in the school,
except for the course application fees and miscellaneous fees
- To protect the students’ fees in the event a PEI is unable to continue operations due
to insolvency, and/or regulatory closure.
- Provider of the Scheme – Lonpac Insurance BHD
- FPS Certification Number – Z/ 18/ BM00/ 000700
- Period of Insurance - 30 September 2018 to 29 September 2019
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TRANSFER AND WITHDRAWAL POLICY
- 1. The policy on Transfer/ Withdrawal:
a) A student who requests for an internal course transfer within the School must have their existing contract terminated. This includes students who changes the course or period of study (from full-time to part-time or vice versa). A new student contract will be signed based on the procedures for executing student
- contracts. The Refund Policy shall apply unless as otherwise agreed between
the School and the Student. b) All request must be made in writing. Verbal notice is not accepted. c) The student must also fulfil all the admissions criteria of the new course and will be subjected to the School’s student selection and admission procedures. d) A student who withdraws from the School to enrol with another school (i.e. discontinues all its courses with the school) shall be deemed to have withdrawn from the School and the refund policy and procedures shall apply. e) For students that are under 18 years of age, written consent from the parent / legal guardian must be obtained.
- 2. Conditions for Granting Transfer and Withdrawal:
a) All outstanding fees must be settled prior to request for withdrawal and/or transfer. b) Student to fill in Student Request Form, including submission of any supporting documents and adhering to the process as stated in Course Transfer and Withdrawal Procedures.
a) The School’s Refund Policy shall apply for all qualified refunds. Students are to refer to the School’s Refund Policy and the Standard Student Contract for further details.
For Course Transfers For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass. In the event that an application pertaining to transfer is rejected by ICA, the student pass is to be cancelled within 7 days.
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For Course Withdrawals Student’s Pass holder is required to submit his/her passport and Student’s Pass to the School for cancelation of Student’s Pass with ICA.
- 5. Timeframe for assessing and processing transfer/ withdrawal cases
a) The entire transfer / withdrawal process, from point of application to the final outcome, should not be more than 4 weeks. If the final outcome is not in favour of the applicant, respective staffs are to handle each situation according to the School’s dispute resolution policy and procedure.
TRANSFER PROCEDURE
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WITHDRAWAL PROCEDURES
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DEFERMENT POLICY
- 1. Deferment Policy:
- A student who requests for Deferment (i.e. delay or postpones the course) must
either have their existing contract terminated or sign an addendum to reflect the changes.
- All request must be made in writing. Verbal notice is not accepted.
- For all terminated Student Contracts, a new student contract will be signed based
- n the procedures for executing student contracts. The Refund Policy shall apply
unless as otherwise agreed between the School and the Student.
- Any deferment would be addressed on a case by case basis and the School will have
the final decision on whether the deferment is approved or rejected.
- For students that are under 18 years of age, written consent from the parent / legal
guardian must be obtained.
- Submitting the request does NOT automatically result in an official deferment.
Students must ensure that they receive a formal notice / confirmation form the Institute regarding the outcome of their request for deferment.
- 2. Conditions for Granting Deferment
- The School will have final say in all deferment cases. This will be based on
availability of the Schedules and Classes.
- Students can apply for deferment of semester / unit ONLY ONCE. Extension of
deferment period will only be considered should there be very valid reasons and additional supporting documents provided by the student.
- In applying for deferment, student has to take note of the course completion
- timelines. Students must ensure that there is sufficient time for them to complete
their studies according to the timeline.
- Course Completion Timeline:
- Students must complete their course within the following timeline from the
date of class commencement:
- Within 1 year for course duration up to 6 months
- Within 2 years for course duration up to 1 year
- Within 4 years for course duration up to 2 years
- Within 5 years for course duration up to 2.5 years
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- Offering of units / courses are subject to availability. The school reserves the right
to offer similar unit(s) in replacement of discontinued unit(s).
3. Student’s Pass Status
For Student’s Pass holder, Deferments are subjected to ICA’s approval of the new Student’s Pass. The School will inform ICA in the event of any Deferments. Student’s Pass will be cancelled.
4. Timeframe for Assessing and Processing Deferment
The entire Deferment process, from point of application to the final outcome, should not be more than 4 weeks. If the final outcome is not in favour of the applicant, respective staffs are to handle each situation according to the School’s dispute resolution policy and procedure.
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DEFERMENT PROCEDURES
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REFUND POLICY
The School’s Management Team shall ensure a fair and reasonable refund policy is detailed for any payments made. Time taken to process all refund requests will be done within 7 working days. Computation of the refund amount is to be communicated to the students. The school is to maintain a List of Refunds, which is to be updated within 3 days after processing of the refund. The refund policy and procedure is to be reviewed at least once a year by the Independent Internal Auditor during the IPRAA. The School adopts the Refund Policy as per the Standard Student Contract as set out by CPE. This Policy will act as a framework in guiding the implementation of detailed refund processes and procedures in the following areas:
- Refund Withdrawal Due to Non-Delivery of Course
- Refund for Withdrawal Due to Other Reasons
- Refund During Cooling-Off Period
School Refund Policy as per clauses in the Standard Student Contract:
Refund for Withdrawal Due to Non-Delivery of the Course
The PEI will notify the Student within 3 working days upon knowledge of any of the following: (i) It does not commence the Course on the Course Commencement Date; (ii) It terminates the Course before the Course Commencement Date; (iii) It does not complete the Course by the Course Completion Date; (iv) It terminates the Course before the Course Completion Date; (v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or (vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA) The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to an entire refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within 7 working days of the above notice.
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Refund for Withdrawal Due to Other Reasons
If the Student withdraws from the Course for any reasons other than those stated in Clause 2.1 of the standard student contract, the PEI will, within 7 working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.
Refund During Cooling- Off Period
The PEI will provide the Student with a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. The Student will be refunded with the highest percentage (stated in Schedule D of the Standard Student Contract) of the fees already paid if the Student submits a written notice
- f withdrawal to the PEI within the cooling-off period, regardless of whether the Student
has started the course or not. REFUND TABLE % of [Amount of Fees paid under Schedules B and C] If Student’s written notice of withdrawal is received: [90%] More than [90] days before the Course Commencement Date [75%] Before, but not more than [60] days before the Course Commencement Date [10%] After, but not more than [7] days after the Course Commencement Date [0%] More than [7] days after the Course Commencement Date
Non-Refundable Fees
- Registration Fees
- All fees under Schedule C
- Course Transfer Fee
- Course Deferment Fee
- Instalment Administration Fee
- Late Payment Fee
- Re-examination Fee
- Make-up Lesson Fee
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*Notes: Conditions where a course may be cancelled: a) Intake does not meet a minimum enrolment of 10 students b) The teacher is suddenly hospitalised and a substitute teacher cannot be found
REFUND PROCEDURE
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DISPUTE REOLUTION POLICY
- 1. Handling of Feedbacks and Complaints
a) The School accepts both written (emails / letters / Feedback Forms) and verbal
communications (meetings / telephone correspondences) for ease of providing feedback.
b) The School is to seek feedback from its key stakeholders and external partners for
continual improvement of its systems and processes.
c) All feedbacks and complaints must be properly recorded and /or documented. Any
correspondence (including actions taken) between the School and the student must be annexed as evidences. This is to ensure that any staffs handling the case are kept aware of the progress / outcomes.
d) In the event of any appeals for retention, suspension, expulsion and awards, the
School’s Dispute Policy and Process shall follow.
e) It is the responsibility of the Student Services Department to notify relevant
departments of any feedbacks and complaints.
f) Students must be kept informed of the status of their feedback / complaints. g) Student Services Department is to respond to respective students within 1 working
day of receipt of the feedback / complaint.
h) All feedbacks / complaints must be resolved within 21 working days. In the event that
the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.
i) All feedback and complaints are to be evaluated, and improvements to be made in
response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant/person giving feedback will be informed.
- 2. Alternate Remedies in Dispute Resolution
In the event that the School and the student cannot come to an agreement or the student does not accept the final decision made by the School’s Management Team, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.
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DISPUTE RESOLUTION PROCEDURE
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DISCIPLINE POLICY
Misconduct
The following are categories of misconduct:
- Minor Misconduct
- Major Misconduct
Minor misconducts are considered as follows: Frequent Lateness for Classes / Leaving Class Early / Absent From Class Without Valid Reasons
- Warning letter and counselling shall be given to students who are frequent
latecomers, leave classes early or absent from class without valid reasons. Foul / Abusive Language / Rumours Mongering / Slanderous allegations directed at Fellow Students / Staff / Office Bearers / Business Associates with the School
- All students are required to practice courtesy to all fellow students, staff, office
bearers, or business associates at all times.
- Students shall avoid arguments, use of foul or abusive language, threats, insults,
defamation, slandering and etc. Consumption Of Alcohol
- Students shall not be allowed to consume alcohol in the School
Smoking on Campus Grounds
- As this is a smoke-free campus, students are expected to adhere to the policy
during their course of study.
- Those who are caught smoking inside the campus will be subjected to disciplinary
action. Disruptive Behaviour / Mischief During Lessons
- Students are expected to be attentive during class at all times. Should they create a
nuisance or disturb students in class or disrupt lecturers from lecturing, the
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lecturers reserve the right to warn the students or send them home if the warning is not taken seriously.
- Lecturers shall report the students to the PA. The Campus Manager shall determine
if a counselling session is needed. Inappropriate Dress Code
- Students are expected to adhere to the dress code policies during their course of
- study. They should ensure appropriate dressing in order to project a professional
- image. Outlandish, revealing dressing and untidiness are not acceptable.
Major misconducts are considered as follows: Criminal Offences / Theft Criminal offences include, but not limited to:-
- Creating fights or injuries on another party in the School’s premises
- Conduct which is likely to endanger the life or injure other classmates
- Drugs possession / consumption
- Any other serious offences, criminal or otherwise
- International Students who work / moonlight illegally
- Stealing of School properties or student valuables
Vandalism or Mishandling of Office Premises / Assets / Properties (Major)
- In the event if the student has vandalized or mishandled the Institute’s premises,
assets, music instruments or properties for whatsoever reason, the student shall compensate the Institute or replace the damaged items. Falsification of Information
- Information provided to the school for the purpose of course application
procedures, attendance administration must be accurate, complete and truthful.
- Falsification of information is a serious offence which may result in expulsion.
Cheating
- Any form of plagiarism or cheating in assignments, projects or examinations will
result in a fail grade for the unit and administrative fee may apply. Students caught signing / marking attendance for friends
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- Disciplinary actions shall be taken on students who are found to have cheated in
their attendance taking.
- Both students would be dealt with seriously and may be subjected to expulsion.
Working while on Student Pass
- Students on Student Pass that have been caught working will be immediately
expelled and reported to ICA. Students caught smoking
- The School is a strictly non-smoking campus. Students caught smoking will be
immediately expelled. Unauthorised Use of School Venue
- Students caught using the school venue for unauthorised purposes may be
subjected to expulsion. Infringement of Policies and Procedures
- All policies and procedures can be obtained from the Student Handbook and will be
updated periodically. Students are expected to observe strict adherence to each and every policy and procedure of the Institute. Procedures and guidelines should be referenced with the Operation Manual: Monitoring of Student Learning. The student disciplinary and attendance policy and procedures will be reviewed by the Independent Internal Process Auditor on an annual basis through the IPRAA, to ensure relevancy and for continual improvement.
