Strategies f for or Ac Achievi ving Q g Qua uality C Cus - PowerPoint PPT Presentation

Oct 23, 2023 •202 likes •437 views

Strategies f for or Ac Achievi ving Q g Qua uality C Cus ustom omer Ser ervi vice Am Amon ong S g School N Nutrition S Staff S.T.A.R. R. W Webinar September 26, 26, 2019 2019 https://theicn.org/star USD SDA Profes essi

Strategies f for or Ac Achievi ving Q g Qua uality C Cus ustom omer Ser ervi vice Am Amon ong S g School N Nutrition S Staff S.T.A.R. R. W Webinar September 26, 26, 2019 2019
https://theicn.org/star
USD SDA Profes essi sional St Stand ndards Key Area: Administration USDA Professional Standard Code: 3400 Human Resources and Staff Training
Panel nelists • L. Janae Owens, MS, CHES Education and Training Specialist Institute of Child Nutrition Oxford, MS • Lora Gilbert, MS, RD, SNS, FADA Sr. Director of Food & Nutrition Services Orange County Public Schools Orlando, FL • Spencer E. Taylor, MS, RDN, LDN Executive Director of Nutrition Services Metro Nashville Public Schools Nashville, TN
Lea earni ning O g Obj bjec ective Attendees will be able to identify strategies and resources to achieve quality customer service among internal customers (school nutrition professionals).
Cus ustom omer er Ser Servi vice e St Starts with Y YOU! L. Janae Owens, MS, CHES
Wha hat i is Cus Customer er Ser Servi vice? e? Customer Service – a combination of the product, price, presentation, support, information, and delivery. • Internal Customers - school nutrition staff that drive the school nutrition program. • External Customers - every person the school nutrition program serves or has the potential to serve.
Succes Success T Through Communi unication
Scho hool Nut Nutrition
Scho hool Nut Nutrition You make a difference in the customer’s health and well- being.
Scho hool Nut Nutrition You use standard work practices that help control costs and strive to stay within the budget.
Scho hool Nut Nutrition You serve your customers with a friendly and caring attitude.
Scho hool Nut Nutrition
Scho hool Nut Nutrition
Scho hool Nut Nutrition You listen to students’ comments with care.
Scho hool Nut Nutrition You make sure the food served is safe.
Res esou ources ces Institute of Child Nutrition Retrieved: https://theicn.docebosaas.com/learn/course/external/view/elearning/73/SchoolNutritionStaff YouAreaTeam
Tes estimonies es f from STAR M R Mana nager ers!
NEW! Child Nutrition Sharing Site theicn.org/cnss
NEW! Child Nutrition Recipe Box theicn.org/cnrb
The University of Mississippi School of Applied Sciences www.theicn.org 800-321-3054 Come follow ICN on Social Media! pinterest.com/theicn instagram.com/theicn @ichildnutrition facebook.com/ichildnutrition

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