Strategies f for or Ac Achievi ving Q g Qua uality C Cus - - PowerPoint PPT Presentation

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Strategies f for or Ac Achievi ving Q g Qua uality C Cus - - PowerPoint PPT Presentation

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Strategies f for or Ac Achievi ving Q g Qua uality C Cus ustom omer Ser ervi vice Am Amon ong S g School N Nutrition S Staff S.T.A.R. R. W Webinar September 26, 26, 2019 2019 https://theicn.org/star USD SDA Profes essi

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Strategies f for

  • r Ac

Achievi ving Q g Qua uality C Cus ustom

  • mer

Ser ervi vice Am Amon

  • ng S

g School N Nutrition S Staff S.T.A.R.

  • R. W

Webinar

September 26, 26, 2019 2019

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https://theicn.org/star

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USD SDA Profes essi sional St Stand ndards

Key Area: Administration USDA Professional Standard Code: 3400 Human Resources and Staff Training

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Panel nelists

  • L. Janae Owens, MS, CHES

Education and Training Specialist Institute of Child Nutrition Oxford, MS

  • Lora Gilbert, MS, RD, SNS, FADA
  • Sr. Director of Food & Nutrition Services

Orange County Public Schools Orlando, FL

  • Spencer E. Taylor, MS, RDN, LDN

Executive Director of Nutrition Services Metro Nashville Public Schools Nashville, TN

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Lea earni ning O g Obj bjec ective

Attendees will be able to identify strategies and resources to achieve quality customer service among internal customers (school nutrition professionals).

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Cus ustom

  • mer

er Ser Servi vice e St Starts with Y YOU!

  • L. Janae Owens, MS, CHES
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Wha hat i is Cus Customer er Ser Servi vice? e?

Customer Service – a combination of the product, price, presentation, support, information, and delivery.

  • Internal Customers - school nutrition staff that drive the school nutrition

program.

  • External Customers - every person the school nutrition program serves or

has the potential to serve.

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Succes Success T Through Communi unication

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Scho hool Nut Nutrition

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Scho hool Nut Nutrition

You make a difference in the customer’s health and well- being.

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Scho hool Nut Nutrition

You use standard work practices that help control costs and strive to stay within the budget.

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Scho hool Nut Nutrition

You serve your customers with a friendly and caring attitude.

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Scho hool Nut Nutrition

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Scho hool Nut Nutrition

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Scho hool Nut Nutrition

You listen to students’ comments with care.

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Scho hool Nut Nutrition

You make sure the food served is safe.

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Res esou

  • urces

ces

Institute of Child Nutrition

Retrieved: https://theicn.docebosaas.com/learn/course/external/view/elearning/73/SchoolNutritionStaff YouAreaTeam

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Tes estimonies es f from STAR M R Mana nager ers!

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NEW! Child Nutrition Sharing Site theicn.org/cnss

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NEW! Child Nutrition Recipe Box theicn.org/cnrb

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The University of Mississippi School of Applied Sciences www.theicn.org 800-321-3054

facebook.com/ichildnutrition @ichildnutrition pinterest.com/theicn instagram.com/theicn

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