Squawk: Something loose in cockpit. Reply: Something tightened in - - PowerPoint PPT Presentation

“Number three engine missing.” “Number three engine found

• n right wing after brief

search.”

“Something loose in cockpit.” “Something tightened in cockpit.”

Squawk: Reply: Squawk: Reply: Squawk: Reply:

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“IFF inoperative in OFF mode.” “IFF inoperative.”

ONWARD!

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ONWARD!

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What causes misunderstanding? What can we do about it? What makes for intelligent teams? What can we do about it? communication collaboration

HOW WILL YOU IMPROVE?

• Participate in class
• Participate with each other
• Experiment (risk, be uncomfortable, make mistakes)
• Ask questions
• Observe
• Ponder

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A LOT LIKE LEARNING SAXOPHONE!

Emotional Intelligence Framework

Self

Awareness

Social

Awareness

Self-

Management Relationship Management

Positive Impact On Others

Daniel Goleman, The Brain and Emotional Intelligence

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empathy

Collaboration and Self-Awareness Close your eyes (for just a minute).

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Collaboration and Self-Awareness

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(how does this affect your collaboration?)

Everyone is not like you. Some people are like you.

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Collaboration and Self-Awareness We readily recognize our mistakes. We don’t so readily recognize our successes.

(how does this affect your collaboration?)

We are hard-wired for fight

• r

flight.

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Collaboration and Self-Awareness

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MIT Professor Rebecca Saxe has shown that the TPJ is active when you think about other people’s thoughts!

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So what happens when you perceive others?

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data

adapted from Chris Argyris, Overcoming Organizational Defenses. Prentice-Hall, 1990..

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data

???

adapted from Chris Argyris, Overcoming Organizational Defenses. Prentice-Hall, 1990..

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data

*based on past, interests, training, culture, mood, need, etc....

select*

adapted from Chris Argyris, Overcoming Organizational Defenses. Prentice-Hall, 1990..

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data compare select* evaluate interpret

right wrong stupid smart good bad

adapted from Chris Argyris, Overcoming Organizational Defenses. Prentice-Hall, 1990..

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data compare select* act conclude evaluate interpret

• h no!!

adapted from Chris Argyris, Overcoming Organizational Defenses. Prentice-Hall, 1990..

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data compare select* act conclude evaluate interpret

• h great!!

Chris Argyris and Peter Senge dubbed this the “ladder of inference.”

adapted from Chris Argyris, Overcoming Organizational Defenses. Prentice-Hall, 1990..

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So a large part of developing self-awareness is becoming aware of yourself leaping up your ladder of inference, then learning to slow yourself down, and eventually to evaluate more objectively.

THINK OF ONE OF THOSE THINGS YOU SCREWED UP.

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THEN CLOSE YOUR EYES.

IMAGINE THAT IT’S

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• worse
• good
• bad
• right
• wrong
• smart
• better
• stupid

The purpose of this exercise is to increase your ability to think flexibly about your point of view.

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So what? What does this have to do with…

• how we view the world?
• how we listen to each other?
• how we influence each other?
• how we respond to each other?

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Everyone please stand up. a brief interlude on presentation…

THEN HOW ABOUT TEAMS?

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DO TEAMS HAVE A COLLECTIVE INTELLIGENCE FACTOR, SIMILAR TO IQ IN INDIVIDUALS?? Apparently, YES!

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Evidence for a Collective Intelligence Factor in the Performance of Human Groups*

. Anita Williams Woolley, et al.

Study 1. 40 3-person groups Study 2. 152 2- to 5-person groups Range of 5-10 tasks: puzzles, moral judgments, negotiating…

* Science, 29 October 2010: Vol. 330 no. 6004 pp. 686-688. DOI: 10.1126/science.1193147

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Evidence for a Collective Intelligence Factor in the Performance of Human Groups

. Anita Williams Woolley, et al.

“In predicting performance on the criterion task, c [collective intelligence factor] has a significant effect, but average individual intelligence and maximum individual intelligence do not.

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• Fig. 1 Standardized regression coefficients for collective intelligence (c) and average individual

member intelligence when both are regressed together on criterion task performance in Studies 1 and 2 (controlling for group size in Study 2).

A W Woolley et al. Science 2010;330:686-688

Published by AAAS

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Evidence for a Collective Intelligence Factor in the Performance of Human Groups

. Anita Williams Woolley, et al.

So what comprises this c?

NOT: average or maximum individual IQ NOT: group cohesion, motivation, or satisfaction

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Evidence for a Collective Intelligence Factor in the Performance of Human Groups

. Anita Williams Woolley, et al.

• 1. average social sensitivity of group members

So what comprises this c?

• 2. variance in the number of speaking turns by

group members,

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• 1. average social sensitivity of group members
• 2. variance in the number of speaking turns by

group members, HOW MIGHT C (COLLECTIVE INTELLIGENCE), RELATE TO EI (EMOTIONAL INTELLIGENCE)?

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HOW MIGHT C (COLLECTIVE INTELLIGENCE), RELATE TO EI (EMOTIONAL INTELLIGENCE)? back to Self-Awareness….

• realizing others come with different outlooks
• adjusting your own perspective

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CURIOSITY

So what?

HOMEWORK

• By next Friday’s Forum, summarize your self-assessment with

your teammates:

• what are three or four things that you want to work on

with regard to your communication and collaboration in this class?

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• Use the good/bad exercise with two or three times: share

your learning with your team, and, in a brief email, with me.

CURIOSITY LISTEN!

Photo: NASA; JPL

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To go fast, go alone. To go far, go with others.

Proverb, source unknown.

Let’s practice :-) Take __ minutes Get in your teams Tell each other two or three things you want to improve with regard to your presenting Make a preliminary plan for preparing your briefing: roles and responsibilities schedule

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