Supporting complex care teams during the COVID-19 pandemic National - - PowerPoint PPT Presentation

Supporting complex care teams during the COVID-19 pandemic

National Center for Complex Health and Social Needs, an initiative of the Camden Coalition of Healthcare Providers

• Introduction & Housekeeping – 5 min
• Community Forum – 50 min
• Care delivery
• Organizational function/priority
• Emotional health/burnout
• Potential long-term impacts
• Wrap-up & next steps – 5 min

Agenda

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• This event will be recorded
• Please keep yourself on mute (by phone or on the Zoom platform)
• All questions and resources should be submitted through the Q&A feature
• Rebecca will select individuals to participate out loud. If you would prefer

not to be called on, please place an asterisk (*) at the beginning of your chat

• To unmute your phone, press *6

Housekeeping

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Please indicate the complex care population that you serve

Poll #1

4

Please indicate the type of organization

Poll #2:

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Community Forum

The modality and delivery of complex care has been disrupted

• Transition to primarily virtual patient care
• Difficulty care planning and goal-setting with

patients

• Partnering organizations have shifted their
• perations or priorities

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Care delivery Organizational function Emotional health Potential long- term impacts

Complex care operations impacted by competing demands of the organization and staff

• Change in staff availability due to caregiving or

physical/mental health

• Decreased access to central support functions,

e.g. data analytics

• Change in staff roles to meet emergent needs

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Care delivery Organizational function Emotional health Potential long- term impacts

Staff are experiencing heightened emotional strain and risk of burnout

• Increase in general anxiety around the state of

the world

• Impossible work-life balance challenges
• Addition of grief and loss for their patients and

their role as care providers

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Care delivery Organizational function Emotional health Potential long- term impacts

Current pandemic may lead to a new role for complex care programs within a larger system

• Organizational priorities have shifted, either

towards or away from complex care programs

• Heightened sensitivity or awareness of barriers
• ur populations face, including toxic stress and

limited healthcare access

• Deeper understanding of the need for

established relationships with other agencies

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Care delivery Operational function Emotional health Potential long- term impacts

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Open discussion

Share your questions or resources through the Q&A feature

Email National Center for Complex Health and Social Needs: nationalcenter@camdenhealth.org Join the Complex Care Resource Exchange LinkedIn group: http://bit.ly/complexcareresourceexchange

For more information

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Community Forum #3: Approaches to cross-system collaboration during the COVID-19 pandemic Friday, 4/17 1:00 – 2:00 ET

Upcoming events

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We want your feedback!

An evaluation survey will be sent

• ut after this webinar

Camden Coalition of Healthcare Providers

National Center for Complex Health and Social Needs An initiative of the Camden Coalition of Healthcare Providers

www.nationalcomplex.care @natlcomplexcare 800 Cooper St., 7th Floor Camden, NJ 08102

Thank you!