smallclaims.fcmcclerk.com What is the Courts Role? To provide - - PowerPoint PPT Presentation

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Sep 23, 2022 131 likes •244 views

The Future is Now: On-Line Dispute Resolution and the Courts Alex Sanchez Franklin County Municipal Court Small Claims and Dispute Resolution smallclaims.fcmcclerk.com What is the Courts Role? To provide justice and resolve disputes in a

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The Future is Now: On-Line Dispute Resolution and the Courts Alex Sanchez Franklin County Municipal Court Small Claims and Dispute Resolution smallclaims.fcmcclerk.com

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What is the Court’s Role?

To provide justice and resolve disputes in a fair, accessible, and courteous manner, and to serve as a resource to the community.

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Court-User Expectations

1. On-Demand Service
2. Accessibility
3. Familiarity
4. Comfortability
5. Online Solutions

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Who is Accessing Platform? Individuals 82% Businesses 18%

56 Users in Six-Month Pilot

Individuals may file lawsuits and motions and represent themselves in court. They also may make legal arguments, and cross-examine witnesses at trial. An individual may file a lawsuit on behalf of a business entity; however, that individual may not file motions, make legal arguments, or cross-examine witnesses at

trial. An individual also may not file post-

judgment collections paperwork (e.g. wage garnishments) with the court.

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Median Household Income for ODR Individual Participants

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