Skills Highway Workplace Literacy and Numeracy Workshop Terrace - PowerPoint PPT Presentation

Skills Highway Workplace Literacy and Numeracy Workshop Terrace Conference Centre Wellington 1 June 2017

Welcome!

Overview of the Workshop • Lunch J • What’s new on the Skills Highway website • Welcome and – Measuring what ma@ers introduc/ons – Employers’ Guide to the • Update: Skills Highway Learning Progressions and TEC • Wrap up • Presenta/on: Damon • Drinks and nibbles J Whi@en, NCLANA Centre Manager • A(ernoon tea J

Skills Highway update Nicky Murray Programme Manager Skills Highway

Skills Highway revisited • Established in 2008 • ‘Brand’ for workplace literacy and numeracy • Website: – General information – Success stories – News – Resources – Skills Highway Award • Funded by the Tertiary Education Commission and managed by the Industry Training Federation

Employer-led WPLN Fund The Fund helps employers provide high-quality literacy and numeracy programmes that are customised for their workplace and which help address produc/vity opportuni/es or problems that have their root causes in literacy and numeracy issues among employees. ‘Solving your business problem with literacy and numeracy upskilling must be at the centre of a successful applica>on ’.

What does a high quality application contain? A clear articulation of the employer’s productivity • opportunitie s or problems that literacy and numeracy training can address Understanding and measurement of employee practices • that need to change to improve productivity Assessment of literacy and numeracy levels pre- and • post-training intervention Understanding and reporting of personal outcomes for • employees that then contribute to a higher performing workplace.

Update from the TEC Darel Hall Principal Advisor Skills Highway Strategy and Priorities Team

TEC News Some news and new implica/ons: • An extra $3.5m in funding for 2017/18 • Hours and intensity of delivery – You must ensure that: • the total hours of literacy, numeracy, or literacy and numeracy tui/on delivered per learner is between 25 and 80 hours; and • the literacy, numeracy, or literacy and numeracy, tui/on is delivered at the intensity of 40 hours over a 10 to 40 week period. • Mul@-year contracts • New forms – Applica@on Form, Assessment criteria p10 – Consor@um Employer Par@cipants Form – Guide, p11 applica@on process • Consor@a

Keep an eye on the website for future developments!

Skills Highway website update Survey of Adult Skills (PIAAC) key findings resource • http://www.skillshighway.govt.nz/resources/building-capacity/survey-of-adult-skills- • piaac-resources Libraries change lives! Connecting workplace literacy • learners with local libraries http://www.skillshighway.govt.nz/resources/building-capacity/libraries-change-lives •

Guest presenter Damon Whitten, Centre Manager National Centre of Literacy and Numeracy for Adults

Measuring what matters: Metrics for WLN programmes 1 June 2017

Measuring what matters: What does the Skills Highway website say? http://www.skillshighway.govt.nz/workplace-literacy/ measuring-success Measuring the success of your workplace literacy and • numeracy training is important. If you don’t set measures from the start, it will be difficult to make a comparison. Identify how you will measure success as part of your • planning, so you can then calculate the return on your investment and tell the story of your success It’s not something you can leave to chance! •

The three ‘i’s that underpin a robust workplace literacy and numeracy programme • What are the issues that can be related back to literacy and numeracy? • What are the interventions that will address these? • What are the indicators that will tell you what difference the interventions have made?

Literacy and numeracy gains are important - but only part of the story The WLN Fund is about more than literacy and numeracy • gains We need to be able to convey the productivity gains and • business outcomes that are delivered …as well as the personal, whanau and community benefits • that may result This is important both for TEC reporting and for making the • case for continued investment in training (WLN and other training) back to businesses.

Indicators: Literacy and numeracy Assessment Tool results And here’s how the TEC would like to see these presented… Go here for more information: https://thisisgraeme.me/2014/10/07/understanding-box-and-whisker-plots-as-used-in- the-literacy-and-numeracy-for-adults-assessment-tool/

Indicators: Qualitative or self-reported Qualitative measures/practice changes , e.g. • management opinion that incident reports are filled in more accurately, evidence of greater staff contribution in toolbox meetings Broad measures of customer satisfaction that can • reasonably be related to the programme intervention Broad measures of personal outcomes for employees, • e.g. employee satisfaction, reports of reading to children, making family budgets, making more community contributions.

Indicators: Business metrics Selecting three or four key metrics (preferably information • that is already collected by the business) Thinking broadly across the Balanced Scorecard framework • Processes e.g. People e.g. Quality processes Career pathways • • Compliance Innova@on • • Customer e.g. Financial e.g. Customer sa/sfac/on Opera/ng efficiency • • Client rela/onships Waste management • •

Resources • http://www.skillshighway.govt.nz/ workplace-literacy/measuring-success • Exemplar metrics matrix • ‘Measuring What Matters: How to Pick a Good Metric’ • Metrics spreadsheet (to come)

Indicator example (1): Level of internal promotion Issue: Staff not stepping up to roles with increased • responsibility (lack of communication skills inhibiting confidence to apply for promotion) Intervention: Group project and presentations – increase • in ability and confidence to apply for internal promotion Indicator: Number of front line staff promoted internally •

Metric: Internal promotions Key points • – Longitudinal data – Regular (but simple) record keeping – Goal established and reported on

Indicator example (2): Customer complaints Issue: Customer satisfaction compromised due to lack of • focus on customer needs Intervention: Focus on listening skills e.g.: • o awareness of different purposes for speaking o listen for the gist or for specific information Indicator: Monitor number of customer complaints •

Metric: Customer complaints Key points • – Longitudinal data; rolling annual data – Regular (but simple) record keeping – Goal established and reported on

Indicator example (3): Production efficiency Issue: Excessive machine down time as maintenance • instructions not complied with correctly Intervention: Focus on SOP documentation (read with • understanding) Indicator: Monitor employee production efficiency data •

Metric: Production efficiency Key points • – Longitudinal data; use of denominator: employees/workforce hours – Regular (but simple) record keeping – Goal established and reported on

Employers’ Guide to the Learning Progressions http://www.skillshighway.govt.nz/resources/learning- • progressions

Wrap up What’s up next? – Skills Highway Awards Evening, 24 August – Employer focused event, Auckland, mid-September – South Island workshop, late November What else can we offer?