SLIDE 1
2
Rowing Together - Communication Tactics in Ambulatory Systems and - - PowerPoint PPT Presentation
Rowing Together - Communication Tactics in Ambulatory Systems and - - PowerPoint PPT Presentation
Rowing Together - Communication Tactics in Ambulatory Systems and Collaboration Groups Tracking Quality, Finance, and Daily Improvement (MDI) Metrics Dina Aper, BSMLS (ASCP), CIC November 1, 2018 2 Objectives Define Communication Tactics
SLIDE 2
SLIDE 3
3
Objectives Define Communication Tactics – MDI, DCI, Obeya, and Gate Charts Understand when each tactic is used Apply Communication Tactics
SLIDE 4
4
Objectives Define Communication Tactics – MDI, DCI, Obeya, and Gate Charts Understand when each tactic is used Apply Communication Tactics
SLIDE 5
5
Objectives Define Communication Tactics – MDI, DCI, Obeya, and Gate Charts Understand when each tactic is used Apply Communication Tactics at Home
SLIDE 6
6
Communication Tactics Defined
A3 –
■ Named for the paper size ■ Allows for the flow of priorities and tactics through an
- rganization.
■ Created first by Organizational Leadership and filters to front
line leaders
■ Living document – Goals are updated as system changes
focus; Actual updated with data
SLIDE 7
Operational A3 – Primary Health
7
SLIDE 8
Operational A3 – Primary Health
8
SLIDE 9
9
Communication Tactics Defined
Obeya –
■ “To meet in a great room” ■ Place to report on tactics and movement towards goals
identified in A3 process document
■ Monthly ■ In person, each getting 90 sec to report.
Gate Chart –
■ Visual collection and depiction of individual tactics ■ Reported on during Obeya
SLIDE 10
Gate Chart - Quality
10
SLIDE 11
11
Communication Tactics Defined
MDI – Measuring for Daily Improvement
■ Daily with Shift ■ In Person with Control Board ■ Gathering and Reporting of daily/weekly/monthly metrics
- wned at the staff level
■ 5-10 min.
SLIDE 12
MDI Control Board
12
SLIDE 13
MDI Control Board – Daily Capture
13
SLIDE 14
MDI Control Board – Pareto Chart
14
SLIDE 15
MDI Control Board – Kaizen Newspaper
15
SLIDE 16
16
Communication Tactics Defined
DCI – Daily Check-In
■ Daily ■ In Person, Phone, Instant Messenger/Text ■ Safety Concerns, Urgent Needs, Announcements ■ No more than 15 min
SLIDE 17
Revenue DCI Template
17
SLIDE 18
Questions?
18
SLIDE 19