Rosslyn Hill Patient Participation Group Meeting 17.3.14 Agenda - - PowerPoint PPT Presentation

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Feb 22, 2024 124 likes •250 views

Rosslyn Hill Patient Participation Group Meeting 17.3.14 Agenda Introductions What is the purpose of a patient group Ground Rules for patient group Brief overview of last meeting What did patients say (survey results 2013)

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Rosslyn Hill Patient Participation Group Meeting 17.3.14

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Agenda

 Introductions  What is the purpose of a patient group  Ground Rules for patient group  Brief overview of last meeting  What did patients say (survey results 2013)  How did practice score in ‘Red Areas’  Actions achieved  Practice plans 2014  Feedback

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Definition of Patient Groups

Identify the needs and promote the health of the

local community, by working in partnership with the practice so that primary care services can flourish to the benefit of both practice and patient (NHS Employers 2011)

Groups are an effective way for patients and GP

surgeries to work together to improve services and to promote health and improved quality of

care. PPGs are making a real difference across the
UK. (N.A.P.P. National Association for patient participation)

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Ground Rules

Not a forum for complaints
Not for individual patient specific concerns
Seeks to promote constructive feedback
Patients are involved in decisions about the

range & quality of services provided

Proactive engagement

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Last Meeting

Practice create a patient survey
Provide to all patients within the two week

period – survey ran from 11th Nov – 24th Nov

Practice to address ‘Red Areas’ through survey
Red Areas – Ability to pre book in advance
Red Areas – Nursing
Red Areas Opening hours
Red Areas – Overall Experience

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Survey Results

Patients are interested in the practice having a

website

Online service
Majority of patients contact the practice via

phone

Patient’s rate the practice highly on the ability

to get through on the phone

Majority of patients unaware practice has late

evening surgery

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Survey Results Cont..

Patients would like Text appointment

reminders and health promotion

Nursing services – Those who had seen nurse

very pleased in all areas

GP Triage ‘Same day access’ Majority of

patients welcomed this system

Satisfaction levels with practice – very high

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Actions Achieved

Focused on ‘difficult areas’ Clearer understanding of where improvements may be made Practice has already on basis of results started to work with web designers to create a ‘useful’ website – hope to launch end of April 2014 Began to address patient concerns re impressions of waiting times by exploring GP triage model

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Actions

Practice has started trying to do a data gathering exercise for mobile phone numbers so that we may be able to start sending text reminders – initially trial nurse appts as very high DNA rate Practice will send an ‘opt out’ message intinally Practice now offers electronic prescribing

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Practice Plans 2014

To further promote practice services
To have a user friendly practice website
To further explore ‘online services’ booking of

appointments & ordering scripts online

To continue to promote EPOS (Electronic prescribing)
To review GP triage at end of pilot period – Has it

been useful? Is it sustainable?

To promote the nursing services – to further

enhance patient experience

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Group Feedback

What do the group feel about the results
Items for next PPG meeting