1 James Tysoe Workplace Strategist Revolution to Evolution Pfizer’s Workplace Journey
1 Innovating to bring therapies to patients that significantly improve their lives. We make medicines and vaccines that help people when they are sick and prevent them from getting sick in the first place.
1 On a mission to be the premier, innovative biopharmaceutical company.
1 Making some of the world’s best known and most prescribed drug therapies and vaccines.
1 Proud to be part of an industry that has helped treat, cure and eradicate life- threatening diseases.
1 I am..... • Property degree- Space planning background, 10 years in headquarters of a national bank • Joined Pfizer in 2001 – Started planning at Sandwich R&D site (5000 staff) – As Sandwich reduced role spread into EMEA & APAC – 5+ years in current role • Role includes – Strategy for Commercial sites – Data management – Change management – Design
8 1 Pfizer Today… 175 markets products with sales manufacturing in which Pfizer greater than sites worldwide sells products $1 billion in 2013 MORE THAN $51.6 77,700 R&D partner BILLION colleagues around institutions across revenue the world the globe in 2013
9 1 R&D Focus… We focus our resources in disease areas where we have the best chance of scientific and commercial success: Inflammation / Neuroscience CVMED Vaccines Oncology Immunology Collaboration is fundamental to our strategy. We have wide-ranging partnerships with other innovator companies, academic institutions and non-governmental organizations. Sometimes we license our compounds to others for development. Other times we share the costs – and the risks and benefits – to develop and market products.
11 1 My Patch…Algiers to Zurich (and every letter in between!) Helsinki Novosibirsk 76 Countries Oslo Vilnius Cambridge Warsaw Kiev Paris Ljubljana Urumqi Rome Istanbul Madrid Fuchu Algiers Qingdao Tunis Xian Zagazig Delhi Guangzhou 383 Sites Yemen Lucknow Bangkok Enugu 25,000 Colleagues Johannesburg Sydney 5.5m SQFT $289m Budget
9 1 How we got here… AWS Design Kuala Guidelines Lumpur 2.0 India Sandwich UK New York DevSpace WoF Pilot Berlin WoF Beijing China 2005 2007 2008 2009 2010 2011 2013 2014 Vienna, Paris, UK, Sandwich UK Workplace of the Sandwich UK Warsaw, Kiev, Hong Kong Tokyo FlexLab Future Flexwork Budapest, Brussels, Design Guidelines Bulgaria, Moscow, Dubai …… 2003 2009 2000 2013 Acquisition Acquisition Merger Divestiture
13 1 How the Culture was…. • Physical paper processing; Product led • Hierarchical • Change averse • Presenteeism • Work life imbalance • Technology is a driver • Power and control • Silo-ed and protectionist • Task driven • Risk averse
14 1 How the Workplace was…. • Allocated Desks and Offices • More offices than workstations • Environmental considerations for the few • High cost of change • Operations geared towards the individual • Owned buildings; long/multiple leases • Reactive
15 1 How the Workplace was…. • Strategy driven centrally from the US • Budget owned in country by business • Non Compliant facilities • Paper driven storage • No accurate data • Focus on one time cost- no long term view
16 1 The New Pfizer Culture…. • Knowledge brokering- Ideas and innovation les • Flatter structure; no visible hierarchy • Rewards based on performance • Work life balance • Technology is enabler • Fostering community and culture • Collaborative and sharing • Engaged free thinking individuals • ‘Dare to try’
17 1 The New Pfizer Workplace…. • Safe and compliant empty facilities • Appropriate mix of space driven by the Temporarily away needs of the business • Well utilised facilities • Facilities that respond At desk to change without disrupting ‘Business as Usual’
18 1 The New Pfizer Workplace…. • Flexible leases • Standardisation of fit out, furniture and services • Offices that reflect the new Pfizer culture • Offices enabled with WIFI and latest technology • Good relationships with stakeholders • Healthy office environment • Change ready
19 1 Mumbai... 1.5 floors of a modern A class office Prime business location Split over 2 sites Fully wireless (no Cables) Split over 8 floors (and each floor in half Secure space in a secure again!) building Poor location No allocated rooms Poor standard of office space Huge choice of space Allocated offices, little choice, few Lower opex- move to vouchers meeting rooms, allocated meeting rooms, instead of cafeteria, less security large meeting rooms, hierarchy of required furniture Bright, engaging space Lots of paper! Plan to digitise majority of paper High opex cost- cafeteria, security
20 6 floors 1 Tokyo…. Bright, culturally sensitive engaging workspace No allocated offices 10 floors Mix of allocated and non allocated Very corporate/grey workstations Allocated desks and offices Choice of different flexible spaces No informal space 50% + reduction in storage! Hierarchical Hundreds of empty workstations Huge amounts of storage Inflexible meeting rooms Poor IT, e.g. no phones in meeting rooms
21 1 What are we working on now…. • Behaviours…Are the way forward - tie back to the company cultural objectives • Promoting flexible, activity based working • Work closely with FM’s on the ground • Build trust (from the ground up) • Standards; consistency
22 1 Summing Up….Key learnings • 1 size does not fit all • It has been a journey…very difficult to miss steps in that journey • Sell the benefits • Live the dream • It shouldn’t all be about the money!
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