Revolution to Evolution Pfizers Workplace Journey 1 Innovating to - - PowerPoint PPT Presentation

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Revolution to Evolution Pfizers Workplace Journey 1 Innovating to - - PowerPoint PPT Presentation

1 James Tysoe Workplace Strategist Revolution to Evolution Pfizers Workplace Journey 1 Innovating to bring therapies to patients that significantly improve their lives. We make medicines and vaccines that help people when they are sick


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1James Tysoe Workplace Strategist

Revolution to Evolution Pfizer’s Workplace Journey

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Innovating to bring therapies to patients that significantly improve their lives.

We make medicines and vaccines that help people when they are sick and prevent them from getting sick in the first place.

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On a mission to be the premier, innovative biopharmaceutical company.

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Making some of the world’s best known and

most prescribed drug therapies and vaccines.

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Proud to be part of an industry that

has helped treat, cure and eradicate life- threatening diseases.

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1I am.....

  • Property degree- Space

planning background, 10 years in headquarters of a national bank

  • Joined Pfizer in 2001

– Started planning at Sandwich R&D site (5000 staff) – As Sandwich reduced role spread into EMEA & APAC – 5+ years in current role

  • Role includes

– Strategy for Commercial sites – Data management – Change management – Design

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1 manufacturing sites worldwide revenue in 2013

$51.6

BILLION

175

markets in which Pfizer sells products products with sales greater than $1 billion in 2013 R&D partner institutions across the globe

77,700

colleagues around the world

MORE THAN

Pfizer Today…

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Neuroscience Oncology Inflammation / Immunology Vaccines CVMED

Collaboration is fundamental to our strategy. We have wide-ranging partnerships with other innovator companies, academic institutions and non-governmental organizations. Sometimes we license our compounds to

  • thers for development. Other times we share the costs – and the risks and

benefits – to develop and market products. We focus our resources in disease areas where we have the best chance of scientific and commercial success:

R&D Focus…

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383 Sites 76 Countries 25,000 Colleagues

My Patch…Algiers to Zurich

(and every letter in between!)

$289m Budget 5.5m SQFT

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Algiers Bangkok Cambridge Delhi Enugu Fuchu Guangzhou Helsinki Istanbul Johannesburg Kiev Lucknow Ljubljana Madrid Novosibirsk Oslo Paris Qingdao Rome Sydney Tunis Urumqi Vilnius Warsaw Xian Yemen Zagazig

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2005 2007 2008 2009 2010 2011 2013 DevSpace Sandwich UK WoF Pilot Sandwich UK FlexLab Workplace of the Future Design Guidelines Berlin New York WoF Sandwich UK Flexwork Beijing Vienna, Paris, UK, Warsaw, Kiev, Budapest, Brussels, Bulgaria, Moscow, Dubai …… Kuala Lumpur China Hong Kong 2000 Acquisition 2003 Acquisition 2009 Merger 2013 Divestiture 2014 Tokyo India

How we got here…

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AWS Design Guidelines 2.0

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How the Culture was….

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  • Physical paper processing; Product led
  • Hierarchical
  • Change averse
  • Presenteeism
  • Work life imbalance
  • Technology is a driver
  • Power and control
  • Silo-ed and protectionist
  • Task driven
  • Risk averse
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How the Workplace was….

  • Allocated Desks and Offices
  • More offices than

workstations

  • Environmental considerations

for the few

  • High cost of change
  • Operations geared towards

the individual

  • Owned buildings;

long/multiple leases

  • Reactive

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How the Workplace was….

  • Strategy driven

centrally from the US

  • Budget owned in

country by business

  • Non Compliant

facilities

  • Paper driven storage
  • No accurate data
  • Focus on one time

cost- no long term view

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The New Pfizer Culture….

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  • Knowledge brokering- Ideas and

innovation les

  • Flatter structure; no visible

hierarchy

  • Rewards based on performance
  • Work life balance
  • Technology is enabler
  • Fostering community and culture
  • Collaborative and sharing
  • Engaged free thinking individuals
  • ‘Dare to try’
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1 empty Temporarily away At desk

The New Pfizer Workplace….

  • Safe and compliant

facilities

  • Appropriate mix of

space driven by the needs of the business

  • Well utilised facilities
  • Facilities that respond

to change without disrupting ‘Business as Usual’

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The New Pfizer Workplace….

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  • Flexible leases
  • Standardisation of fit out, furniture and services
  • Offices that reflect the new Pfizer culture
  • Offices enabled with WIFI and latest technology
  • Good relationships with stakeholders
  • Healthy office environment
  • Change ready
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Mumbai...

19 Split over 2 sites Split over 8 floors (and each floor in half again!) Poor location Poor standard of office space Allocated offices, little choice, few meeting rooms, allocated meeting rooms, large meeting rooms, hierarchy of furniture Lots of paper! High opex cost- cafeteria, security 1.5 floors of a modern A class

  • ffice

Prime business location Fully wireless (no Cables) Secure space in a secure building No allocated rooms Huge choice of space Lower opex- move to vouchers instead of cafeteria, less security required Bright, engaging space Plan to digitise majority of paper

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Tokyo….

10 floors Very corporate/grey Allocated desks and offices No informal space Hierarchical Hundreds of empty workstations Huge amounts of storage Inflexible meeting rooms Poor IT, e.g. no phones in meeting rooms 6 floors Bright, culturally sensitive engaging workspace No allocated offices Mix of allocated and non allocated workstations Choice of different flexible spaces 50% + reduction in storage! 20

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What are we working on now….

  • Behaviours…Are the way forward- tie back to

the company cultural objectives

  • Promoting flexible, activity based working
  • Work closely with FM’s on the ground
  • Build trust (from the ground up)
  • Standards; consistency

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  • 1 size does not fit all
  • It has been a journey…very difficult to miss

steps in that journey

  • Sell the benefits
  • Live the dream
  • It shouldn’t all be about the money!

Summing Up….Key learnings