QUESTION: How can we embrace digital technology to configure HR - - PowerPoint PPT Presentation

How can we embrace digital technology to configure HR services differently in the future, within Local Government?

QUESTION:

White Paper Digital First Agenda Austerity

STRATEGIC CONTEXT

DIGITAL EVOLUTION

Employer Branding Recruiting Communications & Engagement Innovation Learning Working

DIGITAL CONNECTIVITY

Mobile devices and Technologies

• Video Conferencing and Webinars
• Social Media
• Employee Engagement
• Learning Communities
• Trust and Employment
• Relationship

DIGITAL CONNECTIVITY

RECRUITMENT & PROFILE MATCHING

• Cost of recruitment and

replacing staff members

• Ineffective recruitment

methods

• Logistics of scheduling

interviews

• Quality of candidates
• HR time spent processing
• Unclear ROI
• Wrong candidate appointed
• Employee Relations issues

RECRUITMENT MISMATCHING

Job Matching

SOLUTION?

• Intelligent search based

matching system

• Complete a digital

profile

• Collection of online data
• Technology in place for

scanning and returning matches

• Online career and

experience database

DIGITAL HIRING MODEL

• Matches people and jobs
• Gathers ‘Big Data’ (skills, experiences, requirements,

qualifications)

• Can match people with projects and work areas
• Reduce costs – through automation
• Utilises AI and digital tools e.g. Video Interviewing,

gamification

• Maximises the candidate experience
• Voice search for the user
• Can support the redeployment process

THE RECRUITMENT SOLUTION

Can enable collaboration and skills sharing across Local

• Government and the wider Public Sector

Scope for a company such as LinkedIn to partner with a

• major sector – long term licensed income

Portal could have multiuse

• – Internal and external

elements Updating job profiles in

• ‘real time’ and taking on board

manager/customer feedback Matching skills and experiences across the sector

• –

promoting secondments Would support the

• ‘future of work’ where employees will

have ‘portfolio careers’

BUILDING ON THE CONCEPT

ARTIFICIAL INTELLIGENCE

Hi I’m a chatbot and I can: Learn to answer questions Free up HR’s time Gather ‘big data’ Push notifications

CHATBOTS

WELLBEING TECHNOLOGY

• More change initiatives than capacity to

deliver

• History of change initiatives that sit on the

shelf

• Staff reluctant to engage
• Key objectives have not been identified
• Organisational structure not fit for purpose
• Opposition from Trade Unions
• Political Context – white paper

BARRIERS TO CHANGE

• Increased customer satisfaction
• Cost reduction
• Better workforce planning
• Improved efficiency
• Simplification of work processes
• Speeding up processes
• Free up HR time

BENEFITS TO CHANGE

Head of Human

Resources

Artificial Intelligence Team

Human Team Chatbots

Artificial Intelligence Strategic Workforce Planning Coordinator

Engagement

Specialist Senior Advisor (Recruitment) Senior Advisor (Employee Relations) Senior OD Consultant

The Future of Human Resources