promoting enterprise growth & excellence 2nd Fl; Devi House, Dr - - PDF document

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promoting enterprise growth & excellence

2nd Fl; Devi House, Dr A Perdreau Street, Port Louis, Mauritius Tel: (230) 210 8400 Fax: (230) 210 8401 Web: www.EmpretecMauritius.org Email: info@EmpretecMauritius.org Inspiring Entrepreneurship across the World UNCTAD's coordination ensures linkages and sharing of best

practices between Empretec Centres in 38 Counties

Since its formation in 1988, Empretec has successfully trained over

400,000 people, helping to set up or expand businesses, creating thousands of jobs in the process (www.empretec.net)

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CENTRAL AND LATIN AMERICA AFRICA OTHERS

Fundación Empretec Argentina Empretec Angola Empretec India Sebrae - Brazil Enterprise Benin Empretec Jordan Corporación Innovar - Colombia Enterprise Botswana Empretec Palestine Fundación Chile Enterprise Ethiopia Empretec Romania Empretec - República Dominicana Empretec Ghana Foundation Empretec Russia Empretec El Salvador Empretec Mauritius Empretec Vietnam Empretec Guatemala Empretec Morocco Empretec Guyana Enterprise Mozambique Programa Emprendedor De Las Naciones Unidas - Mexico Enterprise Nigeria Foundation Empretec Panama Enterprise Namibia Foundation Cedial - Paraguay Sodida (Senegal) Instituto Peruano De Acción Empresarial (Ipae) - Peru Enterprise South Africa Empretec Uruguay Empretec Tanzania Empretec Venezuela Enterprise Uganda Empretec Zimbabwe Empretec Zambia

Empretec Mauritius (EM) was initially set up

in 1999, as a virtual organisation, whereby EMS Consulting was recruited to act as the secretariat

EM was a Public Private Partnership, with

the following consortium members:

Development Bank of Mauritius (DBM) Export Processing Zones Development Authority (EPZDA) Industrial and Vocational Training Board (IVTB) Mauritius Bankers’ Association (MBA) Mauritius Export Development and Investment Authority (MEDIA) Small and Medium Industries Development Organization (SMIDO).

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Empretec Mauritius organised several training and

capacity building programs. Three batches of Entrepreneurship Training Workshops (ETW) were initially run, in collaboration with Enterprise Botswana and Enterprise Ghana

There are also several other programs which are run

for various target groups, such as:

• Business facilitation Services for company set up and start up;
• Project Management
• Business Plans, Feasibility & Markey Surveys;
• Export Market Development;
• Training & Mentoring Programs;
• International Networking & Cluster Developments.
• Investment Promotion Missions, Partnership Meetings, etc;
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• The Empretec Mauritius (EM) is a Not for Profit / Non

Government Organisation and is part of an international network of Empretec Centres operating in 38 countries & working in collaboration with UNCTAD

• The services of Empretec Mauritius have been structured to

provide the initial training in entrepreneurship, through the world acclaimed Entrepreneurship Training Workshop. We also offer other support services for SME development and growth

Empretec Mauritius core services:

Capacity Building & Technical Assistance Business Development & Value Added Services Trade, Investment Facilitation & Regional Integration Social Empowerment & Poverty Alleviation

The Hon Rajeshwar JEETAH, Minister of Industry, Small & Medium Enterprises, Commerce & Cooperatives at the

• pening ceremony of “Business Match

Making – & ”at La Pirogue Hotel on the 24 May 2007

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promoting enterprise growth & excellence

• Entrepreneurship Training Workshops

Business Plan Development, Feasibility Studies, Marketing Plan, etc SME Management Competency Development Business Process Re-Engineering Productivity & Quality Improvement

ISO 9000 , ISO 14000 HACCP Environmental Management Systems

Employee Skills Development

Selling / Marketing Skills Cash Flow Management Warehouse & Inventory Management, etc

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Three workshop (ETW 17 -19) in

collaboration with SMEDA

Aims & Objectives

Contribute to the economic empowerment of SMEs through the promotion of attitudinal change and training for value added entrepreneurship

Achievements

Some 640 Entrepreneurs trained locally Training of Trainers for sustainability of the action Several Regional ETW conducted (Tanzania, Madagascar, Benin, etc.)

Figure 4 - Mrs Indranee Seebun G.O.S.K, Managing Director of the SMEDA Figure - BCE Presentation Brand Logo Creation

The ENTREPRENEURSHIP TRAINING WORKSHOP (ETW)

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The objective of this project is to improve the

standard of service that our members (Small and Medium hotels) are providing to their customers (tourists) and hence become more competitive in the international market.

Key Findings & Results

Gap Analysis in 7 Small & Medium Hotels 7 Hotel evaluation and performance audits Customized implementation and training strategy Training and awareness of 220 hotel personnel Customized documentation and QMS Manuals of ISO 9001:2008 for 7 hotels Empowering Tourist Guide for Sustainable Tourism Development & Environment Protection Key deliverables / Performance Indicators:

Training Needs adaptation with thematic ICZM areas Strategic Brainstorming Workshop & AIOM Action Plan Visibility & promotion materials Training Guide in Coastal Eco-Tourism Coastal Eco-Tourism Workshop for Tourist Guides (5 batches of 25 participants per batch) 3-4 modules to be tackled 125 participants to be trained 1000 copies of Eco-Tourists brochure (Dos’ & don’t of eco- tourists) Eco-Tourist short film (available on CDs) Eco-Recreational Map for Tourist guides Eco-Friendly transportation practices AIOM Website Customized training materials for workshops

Empretec Projects

Brainstorming workshop & action plan to promote coastal / eco-friendly tourist attractions and activities Training of Tourist Guides

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Project Management & Implementation Franchise Development International Linkages Innovation, Technology Transfer & Competitiveness Environment & Green Energy / Productivity

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The concept of Franchising is quite new to

Mauritius.

This action undertaken by EM has aimed to

contribute towards SME development by building local capability and reinforcing business support services in franchising to benefit the SME and the private sector at large.

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Building Franchising Capability for Technology Transfer, Business Growth, SMEs Development in Mauritius Key deliverables / Performance Indicators:

• App. 1,408 entrepreneurs, SMEs , professionals & key stakeholders sensitized;

with 264 entrepreneurs, including 70 women having participated in the capacity building workshops and 58 entrepreneurs enlisted for additional supports;

• Strategic Steps to Franchise Promotion formulated
• 4 main Workshops conducted;
• Transfer of International expertise achieved;
• Mauritius Franchise Association officially launched;
• A Franchising Toolkit developed of 10- Step Guide To Own A Franchise;
• Strengthened linkages between EM and International Franchising

Associations;

• Developed marketing tools, promotion & visibility materials

Empretec Projects

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Clustered Support Services & Networking for Value Added Entrepreneurship Key deliverables / Performance Indicators: Conduct of 15 Workshops, including:2 UNCTAD Entrepreneurship Training Workshop Tools for SMEs Approximately 2559 enterprises sensitised and/or benefited from

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455 entrepreneurs having participated in at least 5 wk. and have been enlisted for supports in 2010 4 clusters formed (Textile & Manufacturing, Hospitality & Services, Agro Industry & Food Business and Handicrafts) Customised Training Materials for Workshops Showcase of successful entrepreneurs

Empretec Projects

Implementing Environmental Friendly Best Practices in Small & Medium Hotels Key deliverables / Performance Indicators: Sensitization and mobilization of around 50 participants through sensitization activities. Training workshops for some 25 participants, for various sectors of the SMH industry and aiming at environmental management practices for sustainable tourism and protection of coastal zone. To develop an EMS best practices manual to ensure sensitization, awareness and commitments on environmental management of coastal zone Implementation guide based on a “Do It Yourself” principle / Manual Implementation of EMS Best Practices on Going

Association des Hotels de Charme

Empretec Projects

7/30/2013 11 Implementing Environmental Management Systems Best Practices

The project Implementing Environmental Friendly Best Practices in Small & Medium Hotels, was initiated by Association des Hotels de Charme, with Empretec Mauritius being the technical resource provider and facilitator.

Integrate the environment as one component of day- to-day hotel management Identify significant and priority measures for hotels, enabling their implementation and ensuring sustainability over time

• Promote rational and eco-efficient use of resources
• Given hotels the opportunity to make the first steps

towards an integrated environmental management system (ISO 14000:2004) Business Facilitation Services Investment Promotion Market Development & Regional Integration Overseas Missions / Partnership Meetings Trade Preference Erosion Studies & Action Plans Clusters & Networks

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Key Findings & Outcomes

Six Country Missions: Ethiopia, Madagascar, Mozambique, Seychelles, Tanzania and Zimbabwe SIX Country Business Opportunity Reports SIX Capacity building workshops -transfer

• f value added skills to the target group;

ONE regional Partnership Meeting in Ethiopia

Figure - Assistance of the B2B Meeting in Ethiopia Mauritian Delegation in Ethiopia

This project was implemented as a comprehensive programme of action to build capacity at the national level in the target countries with regional exchanges in view to improve supply capacity and product quality of the African manufacturers for increasing export to the EU, US and regional market. The project had the following main objectives: Empower T extile Support / Intermediary Organizations and Consultants Associations from Mauritius, Madagascar, Ethiopia & Ghana to provide high standard & sustainable technical assistance & Business Development services to their members; Assist textiles and garments factories in these selected African Countries to improve their competitive edge by adding value in their supply chain, improving productivity, enhancing quality and marketability of their products; benchmark with available best practices;

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STRENGTHENING THE TEXTILE AND GARMENT SUPPLY CHAIN

ETHIOPIA, GHANA, MADAGASCAR & MAURITIUS In Plant Technical Assistance Ghana In Plant Technical Assistance Ethiopia Madagascar Mauritius

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Empretec Projects

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TRINNEX Indian Ocean – Technical Assistance for EPA

Empretec Projects

Objectives of project:

Assess the level of knowledge and the main concerns of private sector operators, regarding the EPAand address these concerns Allow the private sector to benefit as much as possible from the EPA. To facilitate the exchange of views between the public and the private sector Validate the EPA- information needs of IOs following national validation seminars To organise a 2-Day Trinnex Workshop in Mauritius Enable selected IOs to develop relevant services for their members TRINNEX Indian Ocean 2011 Workshop attended by105 participants: 41 private sector IOs from the 5selected countries (Comoros, Madagascar, Mauritius, Reunion Island and Seychelles) 27 public sector representatives including negotiators from the 5 selected countries 5 EU programme partners including EC Delegations, DG Trade, Indian Ocean Commission and IRCC/COMESA Experts and Consultants

The Hon. Dr Arvind Boollel, Minister of Foreign Affairs Audience at the Opening Ceremony

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Gap Analysis, Policy Dialogue, Business Facilitation & Management

Development Workshops

Reinforcement of capacity of CePEPE and its members in investment

related management skills and negotiation skills.

Improving the business facilitation services at CePEPE to promote a

business friendly and trustworthy environment for investors and the private sector in Benin.

Foster and strengthen bilateral links between Benin and Mauritius

and develop strategies for further exchanges and partnerships between the investors from both countries

Collaborated with the Tanzania Chamber of

Commerce, Industry & Agriculture (TCCIA) to audit the current ability of the organisation to facilitate the business support services for its members;

Helped to Improve the investment friendliness &

business facilitation capacity; Exchanges with different Mauritian institutions to develop strategies for partnership and collaborations between the public and private sectors

Reinforcing TCCIA institutional capabilities to

promote and develop an enabling environment for business facilitation.

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Social Entrepreneurship Bridging Education & Skills Gap Community Empowerment Bridging the ICT Divide Inclusive Development & Self Reliance Benchmarking & Social Impact Assessments

Promoting Good Governance, Quality Service & Equal Opportunity in the Public Sector Key deliverables / Performance Indicators:

• Reinforced linkages with international institutions;
• Good Governance Charter (about 1000-1500 printed GG

Charter to be distributed to members)

• Conduct of 4 High level Workshops (Equal Opportunity

for All, Information & Prevention of HIV/AIDS, detecting & preventing corrupt practices, promotion of gender equality, etc);

• Aimed to raise awareness of about 20,000 – 25,000

people

• Conduct of 1 condensed Workshop in Rodrigues
• Conduct of 5 Capacity Building Workshop (Customer Care

& Public Relations, Communication & negotiation, Leadership, productivity, service efficiency, etc)

GSEA

Empretec Projects

Government Services Employees Association The Hon Hookoom Launching the project ACIM President – Training GSEA Members

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Eliminating Rural Poverty by SME Development & Supply Chain Integration with Large Companies Key deliverables / Performance Indicators: Training and Mentoring facilities offered to AME members AME CSR plan 10 Talks by successful entrepreneurs 6 Regional entrepreneurship Sensitization Events Sensitize AME members on social responsibility in their regions Support to project financing AME Business Support & Facilitation services CSR & supply-chain integration workshops AME Business directory

Association of Mauritian Entrepreneurs

Empretec Projects

Improving sustainability of Small & Medium Hotels through Forward Marketing & Improved Backward Integration with Local Communities Key deliverables / Performance Indicators:

AHC strategic plan including a CSR plan Marketing tools (brochures, banners, press adverts, etc) Conducted about 6 - 8 Capacity Building workshops to reinforce AHC & other SMH capabilities in customer service, business leadership, etc targeting about 20- 25 AHC members, key staffs, job seekers in the hospitality industry, etc Development of marketing supports (Website update, directory, creation of an electronic database, newsletters, etc) Training and supports to approx 50-100 SMH and staffs Development of a business directory for SMH for visibility and continuous awareness Improved marketing and room occupancy by about 10-15% Increased sourcing from local communities, vulnerable groups and other suppliers

Empretec Projects

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Sanjay G. Mungur

Chief Executive Officer 2nd Fl; Devi House, Dr A Perdreau Street, Port Louis Tel: (230) 210 8400 Fax: (230) 210 8401 Email: smu@empretecmauritius.org www.empretecmauritius.org