Practices Panel: Transformational Management October 5, 2018 - - PDF document

Leadership Best Practices Panel: Transformational Management

October 5, 2018 Suzanne Hurley & Caroline Portis-Jenkins Co-CEOs Connectus Health

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Objectives

• Understand methods to increase employee engagement

across all roles within the organization

• Appreciate the value of employee input in strategic and
• perational initiatives

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The Connectus Experience

• In the beginning…
• Morale was low
• Patient volume was low
• Cash reserves were low
• … we had to start all over again!

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What are our values?

• Started with the question “what do we value?”
• The team responded:
• Our patients
• One another
• Training
• Acknowledgement
• FUN!!

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What did we do?

• Employees on the “re-branding”/re-naming team
• Staff Development Day- full day training
• Employee appreciation events
• Employee incentives (started small)
• Employee of the month

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Staff Development Day

• Learning
• Focused on the team
• Focused on the patients
• Focused on opportunity
• Group scenarios
• Fun!
• Food!!

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Other ideas- Staff Development

• Ask for team member feedback on topics
• What are they seeing as a rising trend
• Train ALL team members on that topic
• VALUE
• Multi-purpose
• CPR training
• Fun/neutral space

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Lessons learned

• A little can go a long way
• Law of Diminishing Return
• How high can the bar be set?
• Overly enthusiastic team members
• Rely more on our team
• Leadership is a journey, not a destination

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