PRACTICAL GOVERNANCE FOR LARGE INTRANETS THE RULES AND THE - PowerPoint PPT Presentation

PRACTICAL GOVERNANCE FOR LARGE INTRANETS – THE RULES AND THE REALITIES . Intranets2016 Catherine Humphreys

AT A GLANCE l Australia and NZ business, with offices in Asia, UK, USA. l 10+ million customers. l 1,700 branches and business banking centres. l 35,000+ employees. 2

WHAT IS GOVERNANCE AND WHY IS IT IMPORTANT? l 2 minutes to discuss at your table and report back. 3 NAB’s intranet governance

Every good society has rules and boundaries, otherwise it’s a lawless frontier.

Traffic lights. The governance of the road. 5 Footer

NAB INTRANET IN NUMBERS 35,000 employees 30,000 intranet pages 500+ content editors 100 site owners 2 intranet managers 6 NAB’s intranet governance

WHEN DO YOU DO GOVERNANCE? 7 NAB’s intranet governance

OUR PROJECT 8

WHAT DOES GOVERNANCE COVER? l Technical l Business l Project Image credit: ‘There's a new kid in town’ by v_calahan on Threadless 9 NAB’s intranet governance

PROJECT GOVERNANCE l The rules we had for the migration. 10 NAB’s intranet governance

UNDERSTANDING NEEDS l Understand stakeholder needs to inform end governance. 11 NAB’s intranet governance

GOVERNANCE DOC. has to be done Boring but important 12 NAB’s intranet governance

TECHNICAL BUILD = BUSINESS NEEDS l E.g. permissions The perfect match 13 NAB’s intranet governance

FEEDBACK – MORE POWERFUL THAN CONTENT AUDITS 14 NAB’s intranet governance

TO DELETE OR NOT TO DELETE l Authors have an archiving capability so they feel comfortable to remove old content. 15 NAB’s intranet governance

NO CUSTOM CODE! l Just because you can, doesn’t mean you should. 16 NAB’s intranet governance

PUTTING IT INTO PRACTICE. Engaging with content publishers and Technology.

ENGAGEMENT EN-MASSE l Communicate and engage en-masse. 18 NAB’s intranet governance

SITE OWNER FORUMS 19 NAB’s intranet governance

SITE AUDITS – “BORING…” NAB’s intranet governance

WHAT WORKS WELL FOR US Catherine l Having a clear service offering. l Managing at a high level. l Using what you have. l Knowing the high value sites. l Being realistic in what you can achieve. l Creating great online help materials. Gina l Making your intranet champions your allies. l Being best friends with Tech. Susan 21 NAB’s intranet governance

MISSING IN ACTION Senior INTRANET sponsorship MONEY UNDERSTANDING PERMANENT CONTENT PUBLISHERS ANALYTICS 22 NAB’s intranet governance

CONCLUSION 23 NAB’s intranet governance