PRACTICAL GOVERNANCE FOR LARGE INTRANETS THE RULES AND THE - - PowerPoint PPT Presentation

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Jan 27, 2023 138 likes •376 views

PRACTICAL GOVERNANCE FOR LARGE INTRANETS THE RULES AND THE REALITIES . Intranets2016 Catherine Humphreys AT A GLANCE l Australia and NZ business, with offices in Asia, UK, USA. l 10+ million customers. l 1,700 branches and business

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PRACTICAL GOVERNANCE FOR LARGE INTRANETS – THE RULES AND THE REALITIES. Intranets2016

Catherine Humphreys

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AT A GLANCE

lAustralia and NZ business, with offices in Asia, UK, USA. l10+ million customers. l1,700 branches and business banking centres. l35,000+ employees.

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WHAT IS GOVERNANCE AND WHY IS IT IMPORTANT?

l2 minutes to discuss at your table and report back.

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Every good society has rules and boundaries,

therwise it’s a

lawless frontier.

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5 Footer

Traffic lights. The governance of the road.

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NAB INTRANET IN NUMBERS

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2 intranet managers

30,000 intranet pages 35,000 employees 500+ content editors 100 site owners

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WHEN DO YOU DO GOVERNANCE?

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OUR PROJECT

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WHAT DOES GOVERNANCE COVER?

lTechnical lBusiness lProject

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Image credit: ‘There's a new kid in town’ by v_calahan on Threadless

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PROJECT GOVERNANCE

lThe rules we had for the migration.

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UNDERSTANDING NEEDS

lUnderstand stakeholder needs to inform end governance.

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GOVERNANCE DOC.

Boring but important

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has to be done

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TECHNICAL BUILD = BUSINESS NEEDS

lE.g. permissions

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The perfect match

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FEEDBACK – MORE POWERFUL THAN CONTENT AUDITS

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TO DELETE OR NOT TO DELETE

lAuthors have an archiving

capability so they feel comfortable to remove old content.

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NO CUSTOM CODE!

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lJust because you can, doesn’t

mean you should.

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PUTTING IT INTO PRACTICE.

Engaging with content publishers and Technology.

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ENGAGEMENT EN-MASSE

lCommunicate and

engage en-masse.

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SITE OWNER FORUMS

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SITE AUDITS – “BORING…”

NAB’s intranet governance

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WHAT WORKS WELL FOR US

lHaving a clear service offering. lManaging at a high level. lUsing what you have. lKnowing the high value sites. lBeing realistic in what you can achieve. lCreating great online help materials. lMaking your intranet champions your allies. lBeing best friends with Tech.

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Catherine Susan Gina

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MISSING IN ACTION

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Senior sponsorship

INTRANET UNDERSTANDING MONEY ANALYTICS PERMANENT CONTENT PUBLISHERS

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CONCLUSION

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