From Intranets to Intelligent Workplaces Owen Brandt Vice - - PowerPoint PPT Presentation

From Intranets to Intelligent Workplaces

Owen Brandt

Vice President, LiveTiles

• wen.brandt@livetiles.nyc @owenbrandt

www.livetiles.nyc

Describe your current internal employee digital experience?

Anguish?

Anger?

Frustration?

Happy?

Profound technology-driven disruption

78%

CEO’s concerned with rapid page of technology change

75%

CEO’s identifying skilled, educated and adapta tabl ble e workfor

• rce

e as a priority rity for business iness

90%

CEO’s identifying customers and clients as stakehol eholde ders s impacti ting ng organ anisa isatio tiona nal l stra rate tegy gy (highes hest t score)

51%

CEO’s Planning “significant” changes to techn hnol

• log
• gy to meet

et stakehol eholde ders s expec pectat tatio ions ns

Source: PwC - 19th Annual Global CEO Survey: Redefining business purpose in a changing world; http://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2016.html

What’s the key business challenge?

Solve business problems with technology as the enabler

Personal connection with anytime, anywhere accessibility Expanding ecosystem of colleagues, customers, and communities Highly scalable for the ever evolving workplace

Emplo loyees ees

A transi nsitio tion n to Gener erati ation

• n C

Digi gital tal, , mobile, e, social al Speed, ed, reach, h, seamles mlessnes ess

Experienc riences es Expectat ctatio ions ns

Those se that at can see the e strategic rategic value ue of their eir work rking ing environment vironment can n get in n fron

• nt of the

he movem ement ent to the he truly uly digital gital workpl rkplace ce and nd beyond nd.. .. Su Suppor

• rt

t a ne new w generation eration of employees, loyees, exp xperi eriences, ences, and d exp xpectat ctations ions

Harness the new workforce

Microsoft Office 365 waffle

Make the complex simple

this?

Like

Like this?

Or

Unleash your Creativity!

Demonstration & Discussion

“Having invested in the O365 Suite, PepsiCo looked to the LiveTiles solution to increase collaboration and gain alignment between disparate business units” John n S S Phillips, llips,

SVP Customer Supply Chain & Global Go-to Market

So What’s Next?

From Insights to Action

AI is the future of the workplace.

“By 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural-language interactions” “By 2020, the average person will have more conversations with bots than with their spouse. “ “By 2021, more than 50% of enterprises will be spending more per annum on bots and chatbot creation than traditional mobile app development.”

Gartner

1950s 1970s 1990s 2010s NOW

Digital Transformation Intelligent Transformation

The Journey to Intelligent Transformation

When human and artificial intelligence work together…

Employees are more productive and efficient, your customer experience is elevated and your business exponentially grows through true intelligent transformation.

Today’s org chart

Chief Executive Officer Finance HR Operations Sales & Marketing Board

Tomorrow’s Org Chart

Chief Executive Officer Finance HR Operations Sales & Marketing Board

How Do We Get There?

Chief Executive Officer Finance HR Operations Sales & Marketing Board Partners (Extranet)

Personal Assistants Team Assistants Enterprise Assist External Assist

Bots – Democratic & Personalised

Chief Executive Officer Finance HR IT Sales & Marketing Personal Assistant Personal Assistant - Books meetings,

• rganizes calendar

CRM Assistant Personal Assistant Personal Assistant Time Sheet & Leave Assistant Personal Assistant Brand Guide Assistant Infrastructure Assistant Password Reset Assistant Helpdesk Assistant Payroll Assistant Expenses Assistant Skills Finder Assistant Budget Assistant Corporate Information Assistant

WHY?

TIME COST – Currently customer service enquiries e.g. VERIZON save ~4 minutes

• f human customer service time

TIME IS MONEY – The technology is there to automate and route, low value but necessary tasks e.g. meeting preparation

• r provide quick insights from any line of

busines application capable of exposing

• data. The value is amplified in high

earning professions e.g. banking.

TRADITIONALLY

Traditionally, it’s complex. Needs an IT skillset: Azure Bot framework, cognitive services etc Once size doesn’t fit all. People want different bots for different purposes How to personalise the experience Buy v Build

RETURN ON INVESTMENT

LIVETILES BOTS

Providing the ability for every employee to have a personal digital assistant Connecting different content and data repositories including knowledge bases, document libraries and services to easily present the information to the authorised user The ability for business users to design bots without heavy IT investment for different use cases.

Defining a chatbot

A chatbot is a service, powered by rules and sometimes artificial intelligence, that you interact with via a chat interface. The service could be any number of things, ranging from human resources, EMR, technical knowledge bases, Chief Executive, Personal Assistants etc. Leveraging investments in Office 365, ServiceNow and

• ther technology platforms.

Demonstration

Selected LiveTiles Examples

Coca-Cola Digital Workplace concept with personal Bot/AI Assistant

Make the user experience intelligent by tapping into the power of AI with LiveTiles Bots

Where to go from here

From here

What could you create for your organisation?

Continual Evolution – the world, and your organisation, is constantly evolving

“We always overestimate the change that will occur in the next two years, and underestimate the change in the next 10. Don’t let yourself be lulled into inaction” Bill Gates

MORE INFO CONTACT

Owen Brandt ndt Vice President, Asia Pacific Owen.Brandt@livetiles.nyc +61 422 153330

OR VISIT

www.livetiles ivetiles.nyc/ .nyc/