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Webinar Series Advancing Equal Employment Opportunities and - - PDF document

Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 Webinar Series Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2: Job Development the First Steps HOSTED BY: SOUTHEAST ADA CENTER;


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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 1

Webinar Series

Advancing Equal Employment Opportunities and Creating Inclusive Workplaces

Part 2: Job Development the First Steps

HOSTED BY: SOUTHEAST ADA CENTER; APSE – EMPLOYMENT FIRST; EMPLOYMENT FOR ALL; WISE -ASHINGTON INITIATIVE FOR SUPPORTED EMPLOYMENT; BURTON BLATT INSTITUTE AT S YRACUSE UNIVERSITY

Meet the Presenters

Debra McLean Senior Program Manager debra@gowise.org Jenny Crook Program Manager jenny@gowise.org Charly Walters Program Manager charly@gowise.org

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  • Debra McLean, Senior Program Manager email: debra@gowise.org
  • Jenny Crook, Program Manager email: jenny@gowise.org
  • Charly Walters, Program Manager email: charly@gowise.org

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 2

The First Steps

1.Know Your Role 2.Know the Job Seeker 3.Know the Community 4.Know Your Partners 5.Know More 6.Questions and Answers

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STEP 1: KNOW YOUR ROLE

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 3

The Job Developer’s Role

Engage the employer, build a relationship, identify a business need and offer a solution to a business need.

  • Communicate to employers the resources

and services available through your program

  • Deliver services to the best of your abilities
  • Follow through with commitments
  • Be consistent and reliable

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Promoting Yourself as an Employment Consultant

  • First Impression
  • Professional Attire –

Dress for Success

  • Business Etiquette
  • Ability to Establish Rapport
  • Demonstrate Enthusiasm and Dedication
  • Ability to Communicate

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Professional Etiquette Tips

  • Schedule a tour/informational interview of the

business ahead of time

  • Do internet research about the business and industry

in advance

  • Don’t make assumptions
  • Show genuine interest and curiosity about the

business

  • Find a way to compliment the business or the person
  • Ask open ended questions and allow people to talk
  • Be professional, respectful, and confidential

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Positioning Yourself for Success

  • A Clear Vision for Employment
  • Belief that all people can work
  • Willingness to schedule time to set and accomplish

goals

  • Get out of the office
  • Customer Relationship Management- CRM
  • Software or excel sheets
  • Understand business needs
  • Invest in marketing tools
  • Business cards
  • Brochures
  • Social Media

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Common Needs of a Business

  • Diverse workforce
  • Dependable employees
  • Make money
  • Reduce labor and training

costs

  • Employee retention
  • Advertising
  • Increase efficiency
  • Save time
  • ADA standards
  • Broader customer base
  • Part time employee
  • Community engagement
  • Community recognition
  • Motivated employees
  • Training
  • Streamlined processes
  • Growth
  • Safer workplace

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More on Features and Benefits

Feature = Fact about your service Benefit = How does this affect the business You can restructure job tasks Which means staff will be more efficient which ultimately saves the company money 10

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Features and Benefits Cheat-Sheet

FEATURE

  • Pre-screened employees
  • On the job support
  • Job coach
  • 93.6% retention rate
  • Free service
  • Restructure duties
  • Learn the job first
  • Community involvement
  • Established business
  • Diversity
  • Continual follow-up
  • Part-time employees
  • Job efficiency/Restructure

BENEFIT

  • Qualified employees
  • Capable employee
  • Free up staff
  • Less turn-over
  • No extra cost
  • Makes staff more efficient
  • Assist in training
  • Public awareness
  • Provides peace of mind
  • Larger customer base
  • Solve sudden issues promptly
  • Flexible employee
  • Everyone will produce more

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FEATURE BENEFIT

Pre-screened employees Qualified employees On the job support Capable employee Job coach Free up staff 93.6% retention rate Less turn-over Free service No extra cost Restructure duties Makes staff more efficient Learn the job first Assist in training Community involvement Public awareness Established business Provides peace of mind Diversity Larger customer base Continual follow-up Solve sudden issues promptly Part-time employees Flexible employee Job efficiency/Restructure Everyone will produce more

Ultimate Benefit to Business

Benefit is only found when a feature matches a need 12

Feature Any fact about a product or service Need Solution sought by the customer Benefit Obtained when the feature meets the need

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STEP 2: KNOW THE JOB SEEKER

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It’s How you Look at it – Person + Vision + Supports + Resources

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 8

Portrait of Competence

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Job Candidate Discovery Tools

  • Catalogue the Cans
  • Consider the:
  • Who
  • What
  • Where
  • How

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Person, Capacity, Collaboration, Connections, Community, Action

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Belief, Knowledge, Connect, Strategize

  • Belief in Person Based on Definable skill set/
  • Knowledge of a range of occupations/
  • connect/
  • strategize

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 10

STEP 3: KNOW THE COMMUNITY

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“Community mapping is actively collecting information about the resources and places in any given community and knowing exactly where each is located.”

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Community Mapping

“A tool that can be used to tell a story about what is happening in our communities.” Walk around the block and collect “data” which includes businesses and organizations in the neighborhood

  • “I’m just walking around my neighborhood, getting to

know the businesses” Questions to ask:

  • What do you do here?
  • How long have you been in business?
  • What do you like about your job?
  • What made you choose this neighborhood?

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Think About How You Got Your First Job?

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What Happens Typically?

1. Supervisor hires someone they know - Minimizes risk & saves money 2. Supervisor hires someone a co-worker knows - Co-worker has vested interest & can discern whether the candidate will be a good fit 3. HR hires someone they have already interviewed - Reduces effort and resources to recruit additional applicants 4. Business contacts staffing agencies - Increased risk in rejecting applicants & far more labor intensive than other

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5. Business advertise the job opening - Large investment of time and money for candidates who have not been screened

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  • Minimizes risk & saves money
  • 1. Supervisor hires someone

they know

  • Co-worker has vested interest &

can discern whether the candidate will be a good fit

  • 2. Supervisor hires someone a

co-worker knows

  • Reduces effort and resources to

recruit additional applicants

  • 3. HR hires someone they have

already interviewed

  • Increased risk in rejecting

applicants & far more labor intensive than other options

  • 4. Business contacts staffing

agencies

  • Large investment of time and

money for candidates who have not been screened

  • 5. Business advertise the job
  • pening

Meet People Through Other People

Referrals Email Introductions LinkedIn Event Attendance Speaking Opportunities

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REFERRALS

EMAIL INTRODUCTIONS LINKEDIN EVENT ATTENDANCE SPEAKING OPPORTUNITIES 23 24

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 13

Listen!

  • The key to being a good conversationalist is being a

good listener.

  • Give them the opportunity to share with you, teach

you, assist you.

  • When you do all the talking, the person may feel you

are uninterested in what they have to say.

  • We’re there to learn, learn, learn!
  • 80/20 Rule!

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Don’t Ask For a Job! What?

Networking is not asking everyone you know for a job! Ask people for information that will assist you in finding the right fit. Build a relationship and establish rapport. The ultimate goal is that your contact will contact you. 26

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Ask Questions!

How long have you been with this company? How long have you been in this field? What do you like about your job? What type of training did you need for this position? What is the culture of this company? 27

Ask For Help

  • Tap into your networks & the networks of people you

know

  • Each person you meet will know approximately

another 200 people

  • Gain introductions to some of these contacts to

quickly increase your network and your chances of finding an extremely valuable connection.

  • Ask your contacts if they can recommend a

professional organization or the names of some of the people you should be talking with 28

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Keep In Touch!

To establish rapport with another person, create a reason to keep the relationship going.

  • Join a membership club
  • Attend the same events
  • Don’t put them in a situation where they will

say no! (Like asking for a job before the relationship is developed.)

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Who’s in Your Circle of Influence?

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 16

STEP 4: KNOW YOUR PARTNERS

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Other Partners

  • Agencies
  • Schools and Universities
  • Formal Supports
  • Vocational Rehabilitation
  • State Services
  • Training Programs

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 17

STEP 5: KNOW MORE

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A Few Resources

  • Association of People Supporting Employment First: APSE

apse.org

  • Griffin-Hammis Associates

www.griffinhammis.com

  • Marc Gold & Associates

www.marcgold.com

  • Office of Disability Employment Policy

www.dol.gov/odep

  • Virginia Commonwealth University-Rehabilitation

Research and Training Center vcurrtc.org/training/courses.cfm

  • Wise

www.gowise.org

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 18

Xerxes and Max – Hard-Working Office Assistants

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Thank you!

Debra, Jenny, and Charly

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 19

Presenter Contact Info

  • Debra McLean, Senior Program Manager

debra@gowise.org

  • Jenny Crook, Program Manager

jenny@gowise.org

  • Charly Walters, Program Manager

charly@gowise.org

  • Wise Website: www.gowise.org

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Education Credit

Requirements:

Must be registered, attendance verified, post-test completed.

Credits:

  • Certificate of Completion
  • CESP Credit

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Advancing Equal Employment Opportunities and Creating Inclusive Workplaces Part 2 20

Education Credit – Post Test

**Must be registered, attendance verified, and post- test completed to receive credit. Post Test for Webinar Series Part 2

  • r copy and paste:

bit.ly/equal-employ-opp-webinar-test-2

Evaluation

Your feedback is important to help determine the effectiveness of this webinar in meeting your needs and to guide planning for future webinars. Evaluation Part 2 of Webinar Series

  • r copy and paste

bit.ly/equal-employ-opp-webinar-eval-2

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Archived Webinars

All webinars in this eight-part series will be archived with recording (video & audio), presentation, and transcript - please share. Archives: Advancing Equal Employment Opportunities and Creating Inclusive Workplaces

  • r copy and paste

www.adasoutheast.org/webinars/archives.php

WEBINAR SERIES Advancing Equal Employment Opportunities and Creating Inclusive Workplaces

Eight webinars: April 2019 – February 2020

Hosted by: Southeast ADA Center; APSE – Employment First; Employment for All; WISE - Washington Initiative for Supported Employment; Burton Blatt Institute at Syracuse University

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Upcoming Webinars

Tuesday - July 23, 2019 Part 3: The ADA – Employment and Disclosure Parts 4-8: Save the Dates!

  • September 24, 2019
  • October 22, 2019
  • November 19, 2019
  • January 21, 2020
  • February 25, 2020

Register for Webinar Series: Advancing Equal Employment Opportunities and Creating Inclusive Workplaces

  • r copy and paste: bit.ly/equal-employ-opp-webinar-

seada-2019

Questions?

Southeast ADA Center

Phone 800-949-4232 (toll free) 404-541-9001 711 (relay) E-mail adasoutheast@law.syr.edu Web www.adasoutheast.org 43 44

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Disclaimer

The contents of this training were developed under a grant from the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR grant number 90DP0019-01-00). NIDILRR is a Center within the Administration for Community Living (ACL), Department of Health and Human Services (HHS). The contents of this training do not necessarily represent the policy of NIDILRR, ACL, HHS, and you should not assume endorsement by the Federal Government. The information, materials, and/or technical assistance provided by the Southeast ADA Center are intended solely as informal guidance, and are neither a determination of your legal rights or responsibilities under the Act,

  • r binding on any agency with enforcement responsibility under the ADA.

The Southeast ADA Center does not warrant the accuracy of any information contained herein. Furthermore, in order to effectively provide technical assistance to all individuals and entities covered by the ADA, NIDILRR requires the Southeast ADA Center to assure confidentiality of communications between those covered and the Center. Any links to non- Southeast ADA Center information are provided as a courtesy, and are neither intended to, nor do they constitute, an endorsement of the linked materials. You should be aware that NIDILRR is not responsible for enforcement of the

  • ADA. For more information or assistance, please contact the Southeast ADA

Center via its web site at ADAsoutheast.org or by calling 1-800-949-4232 or 404-541-9001.

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