“Comfort, Give comfort to my people, says your God.” Isaiah 40:1 (NAB) Developing a Spir itual Suppor t Volunteer Pr ogr am Pr esenter s Bever ly M Beltr amo, BCC, D. Min. Dir ec tor , Spir itual Suppor t & Volunteer Ser vic es, Oakwood Healthc ar e System Car ol Cella, MA Coor dinator of Spir itual Car e Companion Pr ogr am, Catholic Health Ser vic es of L ong Island Objec tives • Bec ome familiar with two models of a Spir itual Car e volunteer pr ogr am. • Pr ovide r esour c es for r ec r uiting, tr aining super vision and r etention of spir itual c ar e volunteer s. • L ear n how the study-ac tion-r eflec tion model leads to c onver sion exper ienc es. 1
“ To listen is to hear through all the noise and discover the quiet place where both pain and promise wait to speak their healing words…through being heard, patients can experience their own sacredness and thus enter into a process of healing.” - Chaplain L.A. Burton Our human spir it longs to give • Studies c onduc ted by the Cor por ation of National & Community Ser vic e indic ate Individuals who volunte e r live longe r • SC Volunteer pr ogr ams pr ovide oppor tunity to ser ve • Building br idges • E nr ic h volunteer s’ Spir it of the L iving God 2
Self disclosure: My Context • 1:150 • Four Hospitals, two Level II Trauma Centers • 1300 hundred beds + 1000 resident Senior Living Community • 10 FTE’s (approx) • 24/7 Coverage • Nine Critical Care Units We could not do what we do without Volunteers. • 100+ Volunteers – EM (All Catholic) – Ministers of Care (Catholic, Protestant, Muslim, Jehovah’s Witness) – Volunteer Chaplains – CPE Required (Hindu, Muslim, Catholic, Protestant) 3
Our Volunteers: • Provide a vital • Feel “called” to this presence in the ministry patient room—rooms • Bring unique gifts and which might never blessings to staff, see a chaplain patients and our • Provide a vital department presence on the units • Are a vital resource for CPE program OBJECTI ONS: 4
• They enhance • They will • They help a Board replace Certified Chaplain work chaplains to their level of practice. • Close Supervision—by a BCC essential • Help us make the case for BCC • We’ve added FTE’s… • They do • Yes. They do when compared to a Board inferior work Certified Chaplain. • Difference between an LPN and an MD. • Limited Scope of Practice 5
• They can do • Not in our experience, and not when more harm supervised, mentored, than good and properly trained. • Anyone can self • They identify as a undermine “chaplain.” • “Why do you need a our Master’s degree to say professional a prayer?? • Good Stewardship of identity limited resources. 6
I t isn’t Either/ Or Visit from BCC Screening Visit from Volunteer No visit or Spiritual Assessment from Anyone RECRUI TMENT 7
• Vicariate (Eucharist is a ministry of the CHURCH—not the hospital!). • * Parish Bulletins • Ministry Fair at Churches • Denominational Organizations – Speak to the Bishop • Parish Nurses • Word of Mouth & Volunteer Referral • Employee Volunteers For Catholic Churches: I s God calling you to Hospital Ministry? Visiting the sick is a very special ministry, allowing us to walk beside someone who is suffering, sharing in their suffering even for just a brief time. Bringing Communion to those who are ill offers them a very special reminder of how present our Lord is to them when they need Him most. I f you feel that God might be inviting you to this very special ministry, please call ________. For Protestant Churches: I s God calling you to Hospital Ministry? Visiting the sick is such a meaningful ministry, allowing us to walk beside someone who is suffering, offering them a very special reminder of how present our Lord is to them when they need Him most. I f you feel that God might be inviting you to this very special ministry, please call __________. 8
For Muslim Communities: Visiting the sick is an important pillar of faith. Oakwood has many Muslim patients, how meaningful for them to receive a visit from a fellow Muslim to pray or offer encouragement. If you believe that Allah might be inviting you to this very special work, please call ________________. Who else do YOU serve? Selection • Standard Volunteer Application process (application, references, background check, ATB, flu shot) PLUS • Letter of recommendation from pastor/religious leader • Interview with Spiritual Support Director 9
What to listen for: • People skills • Compassion & kindness • Respect for diversity of belief • Call • Ability/willingness to follow protocol (no lone rangers…) • Humility On-boarding Process 1. Volunteer training (HIPPA, Codes, etc) 2. Small group or 1:1 training (2 sessions). 3. Shadowing a Volunteer Mentor 4. Follow up meeting with Director 5. On going formation (bi-monthly or quarterly) 6. Regular Debrief when come off the floor 10
Program Structure: Volunteer Chaplain Minister of Care EM Training • Addressing Emotional & Spiritual Needs • Care of the Emotionally Vulnerable person • Our Department – who we are, what we do • Hospital Safety – Hand Washing – Contact precautions/Infection Control – Codes 11
• Hospital Culture & CREDO – Scripting • Entering the room – the visit • Active Listening • Pastoral vs. Social Visit • What we DO and do NOT do (fixing, etc) • Referral to Chaplain and/or Priest Just For EM’s • Procedures & Rite for Communion at the bedside – prefer they have attended AOD training (which we participate in) – EM certification must come from AOD/Parish • Special Devotions • Documentation • NPO • Non Catholics who request Communion 12
For Ministers of Care • Basic Spiritual Assessment • The Four Components – Introduce Self – Religion/Resources? – Opening it up – To Pray… or not • Documentation and appropriate referral Volunteer Chaplains • Active Volunteer Invited into CPE Program • Must complete all requirements of CPE (charting, overnight on call, etc) • With approval of Director and CPE Supervisor, may transition to Volunteer Chaplain • Chart, carry pager, cover house for staff mtngs, etc. 13
Resources/ Support materials • Mentor Checklist • Volunteer Handbook • PowerPoint training (in process of updating) • Patient Materials – Volunteer Brochure – Missed You Cards Keeping good people • Same floor each week • Same team each day • Personal connection with staff – a valued part of the team • Resources and materials they need • Annual Pastoral Care Week Re- commissioning & Blessing Service 14
Questions? Feedback? “Comfort, Give comfort to my people, says your God.” Isaiah 40:1 (NAB) Developing a Spir itual Suppor t Volunteer Pr ogr am Pr esenter s Bever ly M Beltr amo, BCC, D. Min. Dir ec tor , Spir itual Suppor t & Volunteer Ser vic es, Oakwood Healthc ar e System Car ol Cella, MA Coor dinator of Spir itual Car e Companion Pr ogr am, Catholic Health Ser vic es of L ong Island 15
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