Objec tives Bec ome familiar with two models of a Spir itual Car - - PDF document

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Objec tives Bec ome familiar with two models of a Spir itual Car - - PDF document

Jan 26, 2023 227 likes •401 views

Comfort, Give comfort to my people, says your God. Isaiah 40:1 (NAB) Developing a Spir itual Suppor t Volunteer Pr ogr am Pr esenter s Bever ly M Beltr amo, BCC, D. Min. Dir ec tor , Spir itual Suppor t & Volunteer Ser

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“Comfort, Give comfort to my people, says your God.” Isaiah 40:1 (NAB)

Developing a Spir itual Suppor t Volunteer Pr

  • gr

am

Pr esenter s Bever ly M Beltr amo, BCC, D. Min. Dir ec tor , Spir itual Suppor t & Volunteer Ser vic es, Oakwood Healthc ar e System Car

  • l Cella, MA

Coor dinator

  • f Spir

itual Car e Companion Pr

  • gr

am, Catholic Health Ser vic es of L

  • ng Island

Objec tives

  • Bec ome familiar

with two models of a Spir itual Car e volunteer pr

  • gr

am.

  • Pr
  • vide r

esour c es for r ec r uiting, tr aining super vision and r etention of spir itual c ar e volunteer s.

  • L

ear n how the study-ac tion-r eflec tion model leads to c onver sion exper ienc es.

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“To listen is to hear through all the noise and

discover the quiet place where both pain and promise wait to speak their healing words…through being heard, patients can experience their own sacredness and thus enter into a process of healing.”

  • Chaplain L.A. Burton

Our human spir it longs to give

  • Studies c onduc ted by the Cor

por ation

  • f National & Community Ser

vic e indic ate Individuals who volunte e r live longe r

  • SC Volunteer

pr

  • gr

ams pr

  • vide
  • ppor

tunity to ser ve

  • Building br

idges

  • E

nr ic h volunteer s’ Spir it of the L iving God

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Self disclosure: My Context

  • 1:150
  • Four Hospitals, two Level II Trauma

Centers

  • 1300 hundred beds + 1000 resident

Senior Living Community

  • 10 FTE’s (approx)
  • 24/7 Coverage
  • Nine Critical Care Units

We could not do what we do without Volunteers.

  • 100+ Volunteers

– EM (All Catholic) – Ministers of Care (Catholic, Protestant, Muslim, Jehovah’s Witness) – Volunteer Chaplains – CPE Required (Hindu, Muslim, Catholic, Protestant)

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Our Volunteers:

  • Provide a vital

presence in the patient room—rooms which might never see a chaplain

  • Provide a vital

presence on the units

  • Are a vital resource

for CPE program

  • Feel “called” to this

ministry

  • Bring unique gifts and

blessings to staff, patients and our department

OBJECTI ONS:

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  • They will

replace chaplains

  • They enhance
  • They help a Board

Certified Chaplain work to their level of practice.

  • Close Supervision—by a

BCC essential

  • Help us make the case

for BCC

  • We’ve added FTE’s…
  • They do

inferior work

  • Yes. They do when

compared to a Board Certified Chaplain.

  • Difference between

an LPN and an MD.

  • Limited Scope of

Practice

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  • They can do

more harm than good

  • Not in our experience,

and not when supervised, mentored, and properly trained.

  • They

undermine

  • ur

professional identity

  • Anyone can self

identify as a “chaplain.”

  • “Why do you need a

Master’s degree to say a prayer??

  • Good Stewardship of

limited resources.

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I t isn’t Either/ Or

Visit from BCC Screening Visit from Volunteer No visit or Spiritual Assessment from Anyone

RECRUI TMENT

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  • Vicariate (Eucharist is a ministry of the

CHURCH—not the hospital!).

  • * Parish Bulletins
  • Ministry Fair at Churches
  • Denominational Organizations – Speak to

the Bishop

  • Parish Nurses
  • Word of Mouth & Volunteer Referral
  • Employee Volunteers

For Catholic Churches: I s God calling you to Hospital Ministry? Visiting the sick is a very special ministry, allowing us to walk beside someone who is suffering, sharing in their suffering even for just a brief time. Bringing Communion to those who are ill offers them a very special reminder of how present our Lord is to them when they need Him most. I f you feel that God might be inviting you to this very special ministry, please call ________. For Protestant Churches: I s God calling you to Hospital Ministry? Visiting the sick is such a meaningful ministry, allowing us to walk beside someone who is suffering, offering them a very special reminder of how present our Lord is to them when they need Him most. I f you feel that God might be inviting you to this very special ministry, please call __________.

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For Muslim Communities:

Visiting the sick is an important pillar of faith. Oakwood has many Muslim patients, how meaningful for them to receive a visit from a fellow Muslim to pray or offer encouragement. If you believe that Allah might be inviting you to this very special work, please call ________________.

Who else do YOU serve?

Selection

  • Standard Volunteer Application process

(application, references, background check, ATB, flu shot) PLUS

  • Letter of recommendation from

pastor/religious leader

  • Interview with Spiritual Support Director
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What to listen for:

  • People skills
  • Compassion & kindness
  • Respect for diversity of belief
  • Call
  • Ability/willingness to follow protocol (no

lone rangers…)

  • Humility

On-boarding Process

  • 1. Volunteer training (HIPPA, Codes, etc)
  • 2. Small group or 1:1 training (2 sessions).
  • 3. Shadowing a Volunteer Mentor
  • 4. Follow up meeting with Director
  • 5. On going formation (bi-monthly or

quarterly)

  • 6. Regular Debrief when come off the floor
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Program Structure:

Volunteer Chaplain Minister of Care EM

Training

  • Addressing Emotional & Spiritual Needs
  • Care of the Emotionally Vulnerable person
  • Our Department

– who we are, what we do

  • Hospital Safety

– Hand Washing – Contact precautions/Infection Control – Codes

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  • Hospital Culture & CREDO

– Scripting

  • Entering the room – the visit
  • Active Listening
  • Pastoral vs. Social Visit
  • What we DO and do NOT do (fixing, etc)
  • Referral to Chaplain and/or Priest

Just For EM’s

  • Procedures & Rite for Communion at the

bedside

– prefer they have attended AOD training (which we participate in) – EM certification must come from AOD/Parish

  • Special Devotions
  • Documentation
  • NPO
  • Non Catholics who request Communion
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For Ministers of Care

  • Basic Spiritual Assessment
  • The Four Components

– Introduce Self – Religion/Resources? – Opening it up – To Pray… or not

  • Documentation and appropriate referral

Volunteer Chaplains

  • Active Volunteer Invited into CPE Program
  • Must complete all requirements of CPE

(charting, overnight on call, etc)

  • With approval of Director and CPE

Supervisor, may transition to Volunteer Chaplain

  • Chart, carry pager, cover house for staff

mtngs, etc.

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Resources/ Support materials

  • Mentor Checklist
  • Volunteer Handbook
  • PowerPoint training (in process of

updating)

  • Patient Materials

– Volunteer Brochure – Missed You Cards

Keeping good people

  • Same floor each week
  • Same team each day
  • Personal connection with staff – a valued

part of the team

  • Resources and materials they need
  • Annual Pastoral Care Week Re-

commissioning & Blessing Service

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Questions? Feedback?

“Comfort, Give comfort to my people, says your God.” Isaiah 40:1 (NAB)

Developing a Spir itual Suppor t Volunteer Pr

  • gr

am

Pr esenter s Bever ly M Beltr amo, BCC, D. Min. Dir ec tor , Spir itual Suppor t & Volunteer Ser vic es, Oakwood Healthc ar e System Car

  • l Cella, MA

Coor dinator

  • f Spir

itual Car e Companion Pr

  • gr

am, Catholic Health Ser vic es of L

  • ng Island