Mapping clinical interactions and patient journeys Attending : Nickie Viljoen: Claims Solutions Practice Lead Eduanne Nel: Enterprise Architect PACR: Predicting all cause unplanned readmissions Jacques Van Zyl: Head of Delivery Samantha Rose: ARIS & Change Practice Lead Susan Walker: Head of Strategy & Partnerships
Statements of Interest NHS GM Head of Strategy Ambulance (UK) Centre for Health Global Data & 10yrs Hospitals Innovation Tech Co. (Aus) (Alfred Health) 25 yrs, listed JSE Health Analytics Conference October 17 Susan Walker
PACR Project “develop a validated business and quality improvement case to Health justify expenditure to redesign its Insights Implement Problem Model Definition Challenge discharge planning process and reduce unplanned readmissions” Model Literature Assessment Review Predictive Data Modelling Preparation Data Exploration Implement (Party time!) Health Analytics Conference October 17 Susan Walker
No, not Party time Gartner predicts that, through 2017, 60 percent of big data projects will fail to go beyond piloting and experimentation, and will be abandoned. Use Outsourcing Identify the Choose a Business and Buy Stakeholders in Problem That Packaged Apps Your Organization Offers an Initial When You Lack That Need to Be Win Advanced Convinced of the Analytics Value of Advanced Expertise Analytics Health Analytics Conference October 17 Susan Walker
whack-a-mole n. The practice of trying to stop something that persistently occurs in an apparently random manner at the point where the occurrence is noticed
• >1 million customer journeys per weekday • >340 million customer journeys annually • 178 stations • 2,191 cars • 2,911 timetabled trips per weekday
Complex Process Architecture Business Documents Application Systems Information IT System Access Reporting Architecture Business Process Role New System Procedures Data Requirement Templates System Work Requirement Reports Legacy Organisational System Instructions Data System Role Security Role Requirement Interface Business KPIs/Metrics Requirements Level 1 KPI Sensor Enterprise Process Map TO BE Requirement AS IS Satellite View Metric Metrics Data Requirement Benefits Business Rules Benefit Level 2 Role Business Process & Requirement Business Rule E2E Process Scenarios Requirement Helicopter View Collaboration Legislation & Policies Framework Level 3 Policy DoH Collaboration Process Steps Element DoHS Google Street View Requirement DoVA Best Practices Business Objectives Business Management Organisation Competency Elements Department Role Guiding Principle Quality System Competency Business Objective (ISO 9001) Function Competency Best Practice Position Role Requirement Requirement Competency Health Analytics Conference October 17 Susan Walker
Let’s party Let’s party discuss
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