Management Information Systems and Information Systems Management Miguel Mira da Silva mms@ist.utl.pt 919.671.425 1
Miguel Mira da Silva • Instituto Superior Técnico – Professor of Information Systems • Teaching, research, innovation, training • INOV – INESC Inovação – Director IT Governance • Inovation projects with companies • Software factory in Leiria 2
Henry O Navegador Manager 3
Caravel 4
IT 5
ACM • Computing Curricula 2005 – Computer Science – Computer Engineering – Information Systems – Information Technology – Software Engineering http://www.acm.org/education/curricula-recommendations 6
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ACM Curriculum Information Systems 9
Information Systems Core IS Technology • IT Infrastructure (includes networking) Management IS • Analysis, Modeling, and Design • Enterprise Models – BPM, ERP, CRM, etc. • Emerging Technologies and Issues IS Management • Project and Change Management • Strategy and Policy IS Management • Integrated Capstone • Implications of Digitization 10
Management Information Systems, Laudon Organizations, Management, and the Networked Enterprise 1: Information Systems in Global Business Today 2: Global E-Business: How Businesses Use Key System Applications for the Digital Age Information Systems 9: Achieving Operational Excellence and Customer 3: Information System, Organizations, and Strategy Intimacy: Enterprise Applications 4: Ethical and Social Issue in Information Systems 10: E-Commerce: Digital Markets, Digital Goods 11: Managing Knowledge and Collaboration Information Technology Infrastructure 12: Enhancing Decision Making 5: IT Infrastructure and Emerging Technologies 6: Foundations of Business Intelligence: Databases Building and Managing Systems and Information Management 13: Building Information Systems 7: Telecommunications, the Internet, and Wireless 14: Managing Projects Technology 15: Managing Global Systems 8: Securing Information Systems 11
Framework de Laudon Business Solutions Management Organization Business Information Challenges Systems Technology 12 http://www.pearsonhighered.com/laudon/
Run IT Like A Business 13 CIO.com, Maio 2004
Exemplo: Service Desk • IT Crowd: truest moment ever! – http://www.youtube.com/watch?v=gt9j80Jkc_A 14
GLOBAL COMPUTER SERVICES LANDSCAPE, 2003 IT spend Market CAGR 2003, £b share 2003 – Total market (£292b, 7% CAGR 2003 – 07) 07 Market share >10% Services spectrum Stack Consulting System integration Operations/outsourcing elements Business Business process & solutions consulting Business process outsourcing Process Services Not in scope Not in scope (BPS) 4% 9% 18 n/a 73 25% Application IS outsourcing IT consulting Custom application Packaged Application management development application support Level Services 3% 11 3% (ALS) Packaged application integration 8% 5% 12% 20 7% 29 10% 10 3% Infrastructure Hardware Infrastructure services Infrastructure systems deployment and Level integration support Services (ILS) 3% 3% 5% 9% 7% 8 3% 43 15% 18 6% 28 10% 12 4% Network consulting and integration Network and desktop outsourcing 6% 7% 13 5% 15 5% 4% IT training and education 12 4% 15 Source: IDC July 2003; Gartner January 2004 for BPO
Framework ITIL • Um conjunto de boas práticas para facilitar a provisão de serviços de tecnologias de informação de alta qualidade 16
IT Service Example • Mail Service – Benefits – Availability - 95% during support hours – Operational - 24 hours 7 days a week – Service Provided To <XXX> – Charging Summary – More Information 17
CHAOS Summary 2009 Standish Group • This year's results show a marked decrease in project success rates – 32% of all projects succeeding which are delivered on time, on budget, with required features and functions“ – 44% were challenged which are late, over budget, and/or with less than the required features and functions – 24% failed which are cancelled prior to completion or delivered and never used 18
Framework de Laudon Business Solutions Management Organization Business Information Challenges Systems Technology 19 http://www.pearsonhighered.com/laudon/
B-17 20
Twelve O'Clock High 21
Twelve O'Clock High • “You're already dead” – http://www.youtube.com/watch?v=yVbnDBBtg3I 22
Joseph Schumpeter “capitalist economic systems depend on the creativity of entrepreneurs” 23
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