Management Information Systems and Information Systems Management - - PowerPoint PPT Presentation

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Management Information Systems and Information Systems Management

Miguel Mira da Silva mms@ist.utl.pt

919.671.425

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Miguel Mira da Silva

• Instituto Superior Técnico

– Professor of Information Systems

• Teaching, research, innovation, training
• INOV – INESC Inovação

– Director IT Governance

• Inovation projects with companies
• Software factory in Leiria

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Henry

O Navegador

Manager

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Caravel

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IT

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ACM

• Computing Curricula 2005

– Computer Science – Computer Engineering – Information Systems – Information Technology – Software Engineering

http://www.acm.org/education/curricula-recommendations

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ACM Curriculum Information Systems

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Information Systems Core

IS Technology

• IT Infrastructure (includes networking)
• Analysis, Modeling, and Design
• Enterprise Models – BPM, ERP, CRM, etc.
• Emerging Technologies and Issues

IS Management

• Project and Change Management
• Strategy and Policy
• Integrated Capstone
• Implications of Digitization

Management IS IS Management

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Management Information Systems, Laudon

Organizations, Management, and the Networked Enterprise 1: Information Systems in Global Business Today 2: Global E-Business: How Businesses Use Information Systems 3: Information System, Organizations, and Strategy 4: Ethical and Social Issue in Information Systems Information Technology Infrastructure 5: IT Infrastructure and Emerging Technologies 6: Foundations of Business Intelligence: Databases and Information Management 7: Telecommunications, the Internet, and Wireless Technology 8: Securing Information Systems Key System Applications for the Digital Age 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 10: E-Commerce: Digital Markets, Digital Goods 11: Managing Knowledge and Collaboration 12: Enhancing Decision Making Building and Managing Systems 13: Building Information Systems 14: Managing Projects 15: Managing Global Systems

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Framework de Laudon

Business Challenges Information Systems Organization Management Technology Business Solutions http://www.pearsonhighered.com/laudon/

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Run IT Like A Business

CIO.com, Maio 2004

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Exemplo: Service Desk

• IT Crowd: truest moment ever!

– http://www.youtube.com/watch?v=gt9j80Jkc_A

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GLOBAL COMPUTER SERVICES LANDSCAPE, 2003

Source: IDC July 2003; Gartner January 2004 for BPO

CAGR 2003– 07 IT spend 2003, £b Market share Market share >10%

Consulting System integration Operations/outsourcing Business process & solutions consulting Business process outsourcing IT consulting Services spectrum Stack elements Business Process Services (BPS) Application Level Services (ALS) Infrastructure Level Services (ILS) Custom application development Packaged application integration Packaged application support Application management IT training and education Infrastructure systems integration Hardware deployment and support IS outsourcing Infrastructure services Network consulting and integration Network and desktop outsourcing 12 4% 11 3% 18 n/a 20 7% 28 10% 18 6% 73 25% 43 15% 8 3% 29 10% 10 3% 13 5% 15 5% 12 4% 4% 9% 12% 9% 6% 4% 7% 3% 5% 5% 3% 3% 8% Not in scope Not in scope 7%

Total market (£292b, 7% CAGR 2003–07)

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Framework ITIL

• Um conjunto de boas práticas para facilitar

a provisão de serviços de tecnologias de informação de alta qualidade

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IT Service Example

• Mail Service

– Benefits – Availability - 95% during support hours – Operational - 24 hours 7 days a week – Service Provided To <XXX> – Charging Summary – More Information

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CHAOS Summary 2009 Standish Group

• This year's results show a marked decrease in

project success rates

– 32% of all projects succeeding which are delivered on time, on budget, with required features and functions“ – 44% were challenged which are late, over budget, and/or with less than the required features and functions – 24% failed which are cancelled prior to completion or delivered and never used

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Framework de Laudon

Business Challenges Information Systems Organization Management Technology Business Solutions http://www.pearsonhighered.com/laudon/

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B-17

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Twelve O'Clock High

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Twelve O'Clock High

• “You're already dead”

– http://www.youtube.com/watch?v=yVbnDBBtg3I

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Joseph Schumpeter

“capitalist economic systems depend on the creativity of entrepreneurs”