If data was freely available, what would be the impact on social - - PowerPoint PPT Presentation

www.viridianhousing.org.uk

If data was freely available, what would be the impact on social housing?

Ed Wallace Research & Innovation Manager Viridian Housing

Who are our customers?

Using data to drive change

Viridian Customer Evidence Base At a strategic level At an operational level At an innovative level

Understand long term challenges Drive service improvement Different & better ways of meeting a challenge

This resource can be cut in a number of ways…

Source Level Theme

• Viridian databases
• 2011 Census
• Experian
• NHS & police open data
• Department for

Transport

• Department for

Education

• Household type & size
• Gender
• Region
• Patch
• Disability
• Ethnicity
• Rent arrears
• Employment status
• Stock type
• Use of services
• Money

Debt, personal banking, financial wellbeing

• Employment

Unemployment, training, local jobs markets

• Health and wellbeing

Disability, ageing, health issues

• Community

Safety, transport, digital inclusion

…and applied at different levels

Individual households or postcodes Estates and housing

• fficer patches

Overview of regions or the whole organisation

Multiple adult households

• 50% on housing benefit
• One in four lead tenants are unemployed
• 28% in high or very high financial stress
• 48% at high risk of fuel poverty
• 11% experiencing disability or a health issue

12% of Viridian households

£174

Specific issue - Young people living in multiple adult households Almost 40% of adults aged 25-29 living in multiple adult households are unemployed. 87% are ‘likely’ or ‘very likely’ to have used an unauthorised overdraft.

Impact on Viridian services (11 repairs) (8 calls)

13%

• Average number of Repairs

since 2012

• Calls to customer services

in 6 months

• Percentage(%) of ASB cases
• Percentage(%) of customers

in 5 weeks or more arrears

• Average balance (over a

month)

19%

44% have incomes <£20k 33% have incomes <15k 1,700 customers are in high or very high financial stress 41% of GN customers are likely to have used an unauthorised overdraft Money management issues beyond income Financial stress linked to arrears ? What does this mean for setting rents? How do we approach rent collection? Should we do more to help residents stay in credit?

Money

Compare areas Rents Relets Repairs About our customers

Compare areas Rents Relets Repairs About our customers

The really, really easy way to swap your home

from

We learnt a lot about what tenants want… Grown out of a transfers pilot

User research 2,500 tenants contacted Housing Options Officer role Clunky matchmaking Pilot in SW London 1 in 10 wanted to move

We learnt a lot about what tenants want… So we know this is an idea with potential

more moves in 2013/14 than 2012/13

93

Households moved.

3x

About MoveMaker

• A mobile app & website
• Personalised matchmaking
• Open data for better

decisions A simple, easy way to find your future home

How MoveMaker works…

Easy to sign up Accessible Creates genuine matches Makes open data useful Ready to swap! Simple design Covers technical aspects

Ofsted, NHS patient surveys, Care Quality Commission, Department for Work and Pensions and Department for Transport.

MoveMaker uses open data that tenants find useful

What are the schools like? Is the GP any good? Is it a long walk to the station? Am I near the shops? Are there more jobs in this area? Can I get my bus?

Location Quality Comparison

Innovation is a process

www.viridianhousing.org.uk

Thank You

Ed Wallace Research & Innovation Manager Viridian Housing ed.wallace@viridianhousing.org.uk

• @ed_wallace / @MoveMakerApp