IAVMA March 9th, 2014 Bash Halow BA, CVPM and LVT 15 years - - PowerPoint PPT Presentation

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IAVMA March 9th, 2014 Bash Halow BA, CVPM and LVT 15 years - - PowerPoint PPT Presentation

Aug 25, 2022 470 likes •901 views

IAVMA March 9th, 2014 Bash Halow BA, CVPM and LVT 15 years experience as a practice manager, regional manager and administrator Editorial Advisory Board Member Firstline Magazine, frequent contributor to Veterinary Economics,

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March 9th, 2014 IAVMA

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Bash Halow

  • BA, CVPM and LVT
  • 15 years experience as a practice manager, regional

manager and administrator

  • Editorial Advisory Board Member Firstline Magazine,

frequent contributor to Veterinary Economics, DVM 360

  • Member of VHMA, AAHA, NJVTA, NJVHMA, Big

Apple Veterinary Hospital Managers Association and the PVMA.

  • Recipient of the 2013 PVMA President’s Award for

Management Education

  • Partner at Halow Tassava and currently work with

practices throughout the US

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Thank you Merck And Jeff Herbst

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Disastrous Management Habits and how to avoid them

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No Clear Goals

No ¡Mission ¡Statement, ¡Vision ¡Goals ¡and/

  • r ¡Strategic ¡Plan
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Mission Statements

  • Should inspire you, your team, and your clients
  • Need to be of manageable length
  • Really come alive when their meaning is explored

and we try to act upon them

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Neither rain, nor sleet, nor gloom of night stays these couriers from the swift completion of their appointed rounds.

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US Post Office

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Our mission and values are to help people and businesses throughout the world to realize their full potential. We create technology that is accessible to everyone—of all ages and abilities everywhere.

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Microsoft

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Through our strong network of volunteers, donors and partners, we are always there in times of need. We aspire to turn compassion into action so that all people affected by disaster across the country and around the world receive care, shelter and hope.

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The Red Cross

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In air, space and cyberspace; we fly, fight and win!

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US Air Force

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We refresh the world and create moments of

  • ptimism and

happiness.

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Coca Cola

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The experiences at our hotel enliven the senses, instill well-being, and fulfill even the unexpressed wishes and needs of our guests.

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The Ritz-Carleton

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We are a trusted friend, protector, and pathfinder forward; for you, your practice, and the veterinary profession.

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Mission Statements in Action

Think Different

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Mission Statements In Action

Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.

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Vision Goals and a Strategic Plan

  • Help ¡your ¡team ¡members ¡

succeed

  • Give ¡new ¡relevance ¡and ¡

meaning ¡to ¡job ¡ descrip?ons, ¡hiring ¡ protocols, ¡ ¡training ¡and ¡ coaching

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Strategic Plan in Action

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No Job Descriptions

  • Makes a direct, positive impact on payroll
  • Improve your hiring success
  • Allow team members to be successful
  • Keep annual review sessions concise and to the

point

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No Job Descriptions (cont’d)

  • Do NOT use generic job descriptions, but use them

as a jumping off point for Workman’s Comp and

  • ther legal issues
  • Should underline soft skills that are important to

the practice and culture

  • Ask team members if they are accurate
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Review System or Celebration!

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Review System or Celebration!

  • Use the Job Description or the Mission as a basis for all

reviews

  • Regular feedback hones an understanding of Mission and

job descriptions

  • Encourages productivity
  • Builds Relationships
  • Culls bad hires out of the pack faster
  • Successful reviews teach leaders and team members how to

work together successfully.

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Mixing Business with Pleasure

  • Subordinates can’t approach the relationship
  • n equal footing.
  • Very risky
  • Ease out of current relationships with

suboridinates

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Micromanagement

I would like you to be more self-reliant, show more initiative and take greater responsibility...but check with me first

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Micromanagement

  • Result of poorly defined goals
  • Unsuccessful or poorly executed training

systems

  • Unsuccessful or poorly executed review

process

  • Insecurity
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Exploding in the Workplace

  • TOXIC to productivity, empowerment,

buyin, trust, etc, etc, etc.

  • Usually associated with bigger issues
  • Secession usually requires

professional help

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Don’t do as I do, Do as I say

  • Exemplify your mission

and values

  • Actions speak much

louder and resonate more deeply with team members than words

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  • TDMgr’s will NEVER be happy
  • Failure to leverage and empower your team dooms the growth and

diversity of your business.

  • Top down management reduces productivity and de-motivates

employees

  • Selects for the worst in the employment pool

Top Managers Down

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Retaining Poor Performers

  • No hiring protocol is flawless.
  • Use a strong mission, job

description and training to weed

  • ut misfires efficiently.
  • Letting a poor performer go

provides them a chance to succeed and flourish elsewhere.