How to build and evolve teams using values and culture Lucas Souza - PowerPoint PPT Presentation

How to build and evolve teams using values and culture Lucas Souza ENGINEERING MANAGER » @LUCASAS � 1

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STARTUPS ARE MAD � 4

TIME IS SHORT � 5

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ALIGNMENT EQUALS SPEED � 7

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Dimensions of Product � 13

iPhone 2007 � 14

Product Team Dimensions of Product � 15

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OWNERSHIP � 19

Poorly Aligned Well Biases Complemented Biases � 20

CULTURE PLAYS AN IMPORTANT ROLE � 21

What comes first? Culture or Good Habits � 22

Lack of habits will cause problems � 24

Lack of communication will cause problems � 25

Not being open to changes will cause problems � 26

HOW DOES INTERCOM MAINTAIN A HEALTH CULTURE? � 27

"The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is oxygen for ideas”

HOW DOES IT WORK? � 31

WE HAVE A SET OF GUIDELINES FOR MAKING DECISIONS � 32

Many small steps are better than bigger launches � 33

When we think about building, we think about daily and weekly goals � 34

We optimize for face to face collaboration � 35

WE DEMAND CLEAR ACCOUNTABILITY � 36

It needs to be crystal clear who is accountable for what � 37

WE OBSESS OVER OUR LIGHTWEIGHT, TRANSPARENT ROADMAP � 38

Each program is broken down in N intermissions � 40

Each intermission has one or more tech plans � 42

Each pair of intermission + tech plan will drive hustle and daily goals � 44

It’s time to show what we built on that week :) Show & Tell � 45

This is all about getting feedback as soon as possible � 47

THINK BIG, START SMALL � 48

START BUILDING A CUPCAKE � 49

Pick the right problems � 51

Make sure success or failure is obvious to everyone � 52

Get more data and remember it’s just data � 53

Become an expert in not being an expert � 54

Engineers shouldn’t spend their careers looking at problems They’ve got to look through problems � 55

MOVE FAST AND OPTIMIZE FOR THE LONG TERM � 56

HOW DO ENGINEERS IN INTERCOM MOVE FAST? � 57

Shipping cadence defines Intercom � 59

~200 DEPLOYS PER DAY � 63

TESTS RUN IN ~5 MINUTES � 64

CONTINUOUS DEPLOY IN ~10 MINUTES � 65

Ship incrementally: 1 - Internal customers 2 - Beta customers 3 - All customers � 67

Slicing in tiny PRs, sometimes one feature requires ~10 PRs � 68

SHIPPING IS OUR HEART BEAT � 69

WITH ALL THOSE NEW TECHNOLOGIES AROUND US… � 70

HOW DOES INTERCOM WIN THE BATTLE? � 71

Choose standard technology � 72

Outsource undifferentiated heavy lifting � 73

Create enduring competitive advantage � 74

RUN LESS SOFTWARE � 75

DO ENGINEERS GET ADAPTED TO THIS CULTURE? � 76

PEOPLE GET ADAPTED TO A CULTURE AND HELP TO EVOLVE IT � 79

THANK YOU � 80