How to build and evolve teams using values and culture Lucas Souza - - PowerPoint PPT Presentation

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How to build and evolve teams using values and culture Lucas Souza - - PowerPoint PPT Presentation

Sep 14, 2023 7 likes •807 views

How to build and evolve teams using values and culture Lucas Souza ENGINEERING MANAGER @LUCASAS 1 2 3 STARTUPS ARE MAD 4 TIME IS SHORT 5 6 ALIGNMENT EQUALS SPEED 7 8 9 10 11 12

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Lucas Souza

ENGINEERING MANAGER » @LUCASAS

How to build and evolve teams using values and culture

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STARTUPS ARE MAD

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TIME IS SHORT

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ALIGNMENT EQUALS SPEED

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Dimensions

  • f Product
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2007 iPhone

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Dimensions

  • f Product

Product Team

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OWNERSHIP

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Poorly Aligned Biases Well Complemented Biases

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CULTURE PLAYS AN IMPORTANT ROLE

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What comes first? Culture or Good Habits

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Lack of habits will cause problems

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Lack of communication will cause problems

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Not being open to changes will cause problems

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HOW DOES INTERCOM MAINTAIN A HEALTH CULTURE?

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"The quicker you can get feedback on what you’re thinking the better your idea will be. Usage is

  • xygen for ideas”
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HOW DOES IT WORK?

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WE HAVE A SET OF GUIDELINES FOR MAKING DECISIONS

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Many small steps are better than bigger launches

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When we think about building, we think about daily and weekly goals

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We optimize for face to face collaboration

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WE DEMAND CLEAR ACCOUNTABILITY

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It needs to be crystal clear who is accountable for what

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WE OBSESS OVER OUR LIGHTWEIGHT, TRANSPARENT ROADMAP

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Each program is broken down in N intermissions

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Each intermission has one or more tech plans

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Each pair of intermission + tech plan will drive hustle and daily goals

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It’s time to show what we built on that week :) Show & Tell

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This is all about getting feedback as soon as possible

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THINK BIG, START SMALL

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START BUILDING A CUPCAKE

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Pick the right problems

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Make sure success or failure is obvious to everyone

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Get more data and remember it’s just data

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Become an expert in not being an expert

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Engineers shouldn’t spend their careers looking at problems They’ve got to look through problems

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MOVE FAST AND OPTIMIZE FOR THE LONG TERM

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HOW DO ENGINEERS IN INTERCOM MOVE FAST?

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Shipping cadence defines Intercom

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~200 DEPLOYS PER DAY

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TESTS RUN IN ~5 MINUTES

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CONTINUOUS DEPLOY IN ~10 MINUTES

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Ship incrementally: 1 - Internal customers 2 - Beta customers 3 - All customers

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Slicing in tiny PRs, sometimes one feature requires ~10 PRs

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SHIPPING IS OUR HEART BEAT

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WITH ALL THOSE NEW TECHNOLOGIES AROUND US…

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HOW DOES INTERCOM WIN THE BATTLE?

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Choose standard technology

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Outsource undifferentiated heavy lifting

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Create enduring competitive advantage

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RUN LESS SOFTWARE

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DO ENGINEERS GET ADAPTED TO THIS CULTURE?

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PEOPLE GET ADAPTED TO A CULTURE AND HELP TO EVOLVE IT

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THANK YOU