Family Finder Prototype Grant Skousen skousengn@ldschurch.org - - PowerPoint PPT Presentation

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Family Finder Prototype Grant Skousen skousengn@ldschurch.org - - PowerPoint PPT Presentation

Jan 29, 2024 254 likes •872 views

Family Finder Prototype Grant Skousen skousengn@ldschurch.org Touchstone Team Outline Problem Research Prototype Testing Results Problem 3 % - 12 % Submit Family History is often difficult History easier? make Family

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Family Finder Prototype

Grant Skousen

skousengn@ldschurch.org

Touchstone Team

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Outline

  • Problem
  • Research
  • Prototype
  • Testing
  • Results
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Problem

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3% - 12% Submit

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Family History is often difficult

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How do we make Family History easier?

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Research

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  • Focus
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  • Focus
  • Visualize
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  • Focus
  • Visualize
  • Find
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  • Focus
  • Visualize
  • Find
  • Use
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  • Focus
  • Visualize
  • Find
  • Use
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Prototype

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How does Family Finder help?

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  • Focus

–Step by Step

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  • Focus
  • Visualize

–Pedigree –Timelines

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  • Focus
  • Visualize
  • Find

– Question Engine – Possible Matches – Deep Sources

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  • Focus
  • Visualize
  • Find
  • Use

– Forms

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  • Focus
  • Visualize
  • Find
  • Use
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Testing

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  • Novice Family Historians
  • Same Family History

Problem

  • 3 Test Types
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Family History Center

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Internet

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Family Finder Prototype

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Results

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Results

  • The prototype was successful at

helping novices get started.

  • Patrons had more success with

the prototype than with the Family History center or Internet tests.

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Observations

  • The Question Engine helped people focus

and know what to look for.

  • Some patrons felt constrained by the

Question Engine as they gained confidence.

  • Giving the patrons instructions just when

they needed them was the most effective way to make progress in both the prototype and Family History Center tests.

  • Patrons need a scratch pad to capture,

store and share working data.

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Comments

  • “It makes me want to start my
  • wn family history.”
  • “I don’t know where to start, and

this seems to make it easy to get started.”

  • “I think I could have figured [the

prototype] out on my own at home.”

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Comments

  • “Makes me feel like I’ve gone

back in time.”

  • “It was fun because I was finding

things.”

  • “I really like the questions on

Learn More.”

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Conclusion

  • The Family Finder Prototype

really helped novices to have a good first experience.

  • There is still a lot of work to do.
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Thanks

  • Product Management – John Heath
  • Development – Grant Echols, Rob

Edwards, Ernest Jones and David Huntbach

  • Test Facilitators – Judy Jones, Dan Lawyer,

Emily Shultz and John Heath

  • Leadership, Contextual Inquiry, Data Prep

and User Guidance Teams

  • Family History Centers
  • Prototype testers