City o f Sa n Anto nio , T e xa s
F Y 2014 Pro po se d Budg e t Wo rk Se ssio n Budg e t Wo rk Se ssio n
Co mmunic a tio ns & Co mmunic a tio ns & Pub lic Affa irs
Pre se nte d b y Di Ga lva n, Dire c to r
Aug ust 22 2013 Aug ust 22, 2013
F Y 2014 Pro po se d Budg e t Wo rk Se ssio n Budg e t Wo rk Se - - PowerPoint PPT Presentation
City o f Sa n Anto nio , T e xa s F Y 2014 Pro po se d Budg e t Wo rk Se ssio n Budg e t Wo rk Se ssio n Co mmunic a tio ns & Co mmunic a tio ns & Pub lic Affa irs Pre se nte d b y Di Ga lva n, Dire c to r Aug ust 22 2013 Aug
City o f Sa n Anto nio , T e xa s
Pre se nte d b y Di Ga lva n, Dire c to r
Aug ust 22 2013 Aug ust 22, 2013
2 2
Mission Statement:
T
T
info rmatio n re garding se rvic e s to City info rmatio n re garding se rvic e s to City e mplo ye e s and the ge ne ral public .
Director’s Office Public Information /PR Open Records Audio Visual/ PEG Web Design 311 Call Center/CRM
4 4
6 6
7 7
Cit ’ W b it
mplo ye e Surve y
8 8
irst-e ve r o rg a niza tio n-wide E mplo ye e surve y – 2007
irst-e ve r c o mmunity-wide surve y - 2008 F irst e ve r c o mmunity wide surve y 2008
n F Y 2013, the re we re 11,117 e mplo ye e surve ys distrib ute d surve ys distrib ute d
g ra nt-funde d e mplo ye e s pa rtic ipa te d
% f i
– 72% ra te o f re turn – hig he st e ve r
mplo ye e s a re Ve ry Sa tisfie d o r Sa tisfie d with the ir c urre nt Jo b Sa tisfie d with the ir c urre nt Jo b – 2013 (87%) – 2011 (85%) – 2009 (84%)
9 9
( %)
– 2007 (81%)
Se pte mb e r 16 2013 Se pte mb e r 16, 2013
10 10
a spe c ific a re a b e g inning Aug ust 30, 2013
11 11
800 1,000 200 400 600 800
914 860 860 863
‐ 200 FY 2012 Actuals* FY 2013 Target FY 2013 Estimate FY 2014 Target
*Number of news releases was higher than normal due to several special projects
13 13
2,000 1,000 1,500
1,657 1,211 1,211 1,214
‐ 500 FY 2012 FY 2013 FY 2013 FY 2014 Actuals Target Estimate Target
*Number of media inquiries was higher than normal due to several special projects
14 14
2,068 2,125 2,125 2,286
2,000
208 145 145 226
1,000 1,500
1,860 1,980 1,980 2,060
‐ 500 FY 2012 Actuals FY 2013 Target FY 2013 Estimate FY 2014 Target* Public Access Government Access
15 15
Public Access Government Access
*Based on 4 months of new PEG Programming
1,500,000 500,000 1,000,000
1,253,137 1,181,411 1,088,400 1,090,000
‐ FY 2011 Actuals FY 2012 Actuals FY 2013 Estimate FY 2014 Projection
16 16
8 000
6,693 7,638 7,638
6,000 7,000 8,000
3 740 4,298 4,298 3,968
3,000 4,000 5,000
2,517 3,740
‐ 1,000 2,000
1,451 2,953 3,340 3,340
FY 2011 Actuals* FY 2012 Actuals FY 2013 Estimate FY 2014 Projection Police Other
17 17
*Prior to March 2011 all ORRs were not tracked on the same system
thro ug ho ut the o rg a niza tio n thro ug ho ut the o rg a niza tio n
b e ne fits) will b e spe nt to pro c e ss o pe n b e ne fits) will b e spe nt to pro c e ss o pe n re c o rds in F Y 2013
18 18
wide
Standardized the volunteer registration process
volunteers:
Animal Care Services Library Parks and Recreation Office of Historic Preservation SA Metro Health DSD/Code Enforcement Department of Human Services
volunteer recruitment, as well as the Archdiocese
i l di
20 20
social media
F Y 2014 Budg e t to Co mmunic a tio ns a nd Pub lic F Y 2014 Budg e t to Co mmunic a tio ns a nd Pub lic Affa irs
FY 2014 Performance Measure Target Conduct volunteer events with a focus on Graffiti Clean Up and Neighborhood activities 112 p g Register volunteers City‐wide 8,600 C d t Cit id l t iti t 1 Conduct a City‐wide volunteer recognition event 1 Publish quarterly volunteer newsletter 4
21 21
$6.0
$4 7 $4 9 $5.1
$4.0 $5.0
$1.0 $0.9 $1.0 $1.0 $1.0 $1.2 $1.2 $1.2 $4.6 $4.4 $4.7 $4.7 $4.7 $4.9 $5.1 $4.6 $4.4
$2.0 $3.0
$3.6 $3.5 $3.7 $3.7 $3.7 $3.7 $3.9 $3.4 $4.4
$‐ $1.0 FY 2006 FY 2007 FY 2008* FY 2009* FY 2010* FY 2011* FY 2012 FY 2013 FY 2014 311/Customer Service Communications
23 23
* Reflects Revised Adopted Budget
100
82 82 79 79 81
60 80
8 11 12 12 12 16 17 17 74 77 82 79 79 81 68 63
20 40
66 66 70 70 67 63 64 51 63
‐ 20 311/Customer Service Communications
24 24
Communications & Public Affairs G l d
Proposed Budget by Expenditure Type ($ in millions)
General Fund
FY 2013 Adopted $4 59 M Contractual Services $0.12 9% Budget $4.59 M FY 2014 Proposed Budget $4.38 M
Personnel $3.02
Commodities $0.01 1% Budget Variance ($) ($0.21 M)
$3.02 82%
IT Support and Utilities $0 10 Variance (%) (4.6%) $0.10 8%
25 25
limina te va c a nt 311/ Custo me r Se rvic e Dire c to r po sitio n re sulting fro m the c o nso lida tio n o f po sitio n re sulting fro m the c o nso lida tio n o f 311/ Custo me r Se rvic e into Co mmunic a tio ns & Pub lic Affa irs Pub lic Affa irs
– $165,532 re duc tio n
27 27
ink Ce nte rs; $522,863 in sa ving s a nd e limina te s 7 po sitio ns g p
a t the o rig ina ting de pa rtme nt: a t the o rig ina ting de pa rtme nt:
– Birth Ce rtific a te s/ I
mmuniza tio n Re c o rds
– Po lic e Re po rts
Po lic e Re po rts
– Pe rmits & L
ic e nse s
– Pa y Munic ipa l Co urt T
ic ke ts & F ine s Pa y Munic ipa l Co urt T ic ke ts & F ine s
– Ma ke Pa rks Re se rva tio ns
mple me nta tio n - Oc to b e r 1, 2013
28 28
City Service Location
Vital Records Vital Check (online), Great Northwest Library, Cortez Library, Mission Library, Thousand Oaks Library, Vital Records ‐ Downtown Parks Reservations Darner Parks Headquarters Police Reports SAPD Headquarters FOIA System (online) Development Permits and Deposits Morton Development & Business Services Center Moving/Parking Violations Offense Municipal Courts Moving/Parking Violations, Offense Citations, and Misdemeanors Municipal Courts HEB Kiosks Satellite Court Municipal Court Online Payment System
29 29
p y y
30 30
duc a tio n-Go ve rnme nt (PE G) Ac c e ss c ha nne ls - T he City ma inta ins thre e PE G c ha nne ls:
– Ala mo Co mmunity Co lle g e Distric t (ACCD) ma inta ins the
E duc a tio n c ha nne l fo r the City thro ug h a n MOU
e g isla ture pa sse d in Se pte mb e r 2005: g p p
– T
his ne w la w e limina te d a c ity’ s rig ht to a ppro ve munic ipa l c a b le fra nc hise s a nd g ra nte d the T e xa s Pub lic Utility Co mmissio n (“T e xa s PUC”) the a utho rity to issue sta te wide Co mmissio n ( T e xa s PUC ) the a utho rity to issue sta te wide c e rtific a te s o f fra nc hise a utho rity to pro vide c a b le o r vide o se rvic e s
– Ca b le / Vide o pro vide rs re q uire d to pro vide the City with1% – Ca b le / Vide o pro vide rs re q uire d to pro vide the City with1%
g ro ss re ve nue to a ssist with PE G c ha nne ls
– Re ve nue c a n o nly b e use d fo r PE
G c a pita l e xpe nse s
32 32
A l f $2 9 illi ll t d
– Annua l re ve nue s o f $2.9 millio n a re c o lle c te d
fro m the 1% g ro ss re ve nue s:
T i W
ime Wa rne r
&T G d
33 33
G T e le visio n Pro duc tio n fa c ility is unde r c o nstruc tio n a nd funde d in F Y 2013:
– T
wo 2 500 sq ua re fo o t studio s T wo 2,500 sq ua re fo o t studio s
– Gre e n Ro o ms – AV Co ntro l Ro o ms – Audio Ro o ms
E i t R
– E
q uipme nt Ro o m
– T
ra ining Ro o m
– E
dit Ba ys
PE G f ilit i l t d t th Pl d A b ildi
G fa c ility is lo c a te d a t the Pla za de Arma s b uilding :
– E
stima te d c o mple tio n is April 2014
G T e le visio n Pro duc tio n e q uipme nt purc ha se in F Y 2014 thro ug h PE G f d PE G funds
– Will utilize the US Co mmunitie s Co o pe ra tive Pro g ra m to a ppro pria te a nd
a wa rd UNI COM Go ve rnme nt, I nc . a c o ntra c t a wa rd fo r $7.5 millio n to purc ha se inte g ra te a nd ma inte na nc e the PE G te le visio n pro duc tio n
34 34
purc ha se , inte g ra te a nd ma inte na nc e the PE G te le visio n pro duc tio n e q uipme nt.
– F
unde d b y PE G
35 35
Pre se nte d b y Di Ga lva n, Dire c to r Aug ust 22 2013 Aug ust 22, 2013