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City o f Sa n Anto nio , T e xa s F Y 2014 Pro po se d Budg e t Wo rk Se ssio n Budg e t Wo rk Se ssio n Co mmunic a tio ns & Co mmunic a tio ns & Pub lic Affa irs Pre se nte d b y Di Ga lva n, Dire c to r Aug ust 22 2013 Aug


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SLIDE 1

City o f Sa n Anto nio , T e xa s

F Y 2014 Pro po se d Budg e t Wo rk Se ssio n Budg e t Wo rk Se ssio n

Co mmunic a tio ns & Co mmunic a tio ns & Pub lic Affa irs

Pre se nte d b y Di Ga lva n, Dire c to r

Aug ust 22 2013 Aug ust 22, 2013

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SLIDE 2

Ag e nda

  • De pa rtme nt Ove rvie w

F Y 2013 Ac c o mplishme nts

  • F

Y 2013 Ac c o mplishme nts

  • Pe rfo rma nc e Me a sure s
  • F

Y 2014 Pro g ra m I nitia tive s

  • F

Y 2014 Pro po se d Budg e t F Y 2014 Pro po se d Budg e t

  • PE

G F und Hig hlig hts

2 2

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SLIDE 3

De pa rtme nt Ove rvie w Ove rvie w

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SLIDE 4

De pa rtme nt Ove rvie w

Mission Statement:

T

  • pro vide a c le ar unde rstanding and aware ne ss

T

  • pro vide a c le ar unde rstanding and aware ne ss
  • f City issue s, e ve nts, po lic y de c isio ns, and

info rmatio n re garding se rvic e s to City info rmatio n re garding se rvic e s to City e mplo ye e s and the ge ne ral public .

Director’s Office Public Information /PR Open Records Audio Visual/ PEG Web Design 311 Call Center/CRM

4 4

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SLIDE 5

F Y 2013 Ac c o mplishme nts Ac c o mplishme nts

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SLIDE 6

F Y 2013 Ac c o mplishme nts

  • National News Stories

4,974 4,974

  • Local News Media Inquiries

2 067

  • Local News Media Inquiries

2,067 872

  • News Releases

872

  • Open Record Requests

6,366

6 6

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SLIDE 7

F Y 2013 Ac c o mplishme nts

  • Facebook Fans

8,691 ,

  • Twitter Followers

8 351

  • Twitter Followers

8,351 9 9

  • YouTube Hits

69,119

  • Call Center

907,138

7 7

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SLIDE 8

F Y 2013 Ac c o mplishme nts

  • Co mmunity Ne wsle tte r

Cit ’ W b it

  • City’ s We b site
  • 2013 E

mplo ye e Surve y

8 8

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SLIDE 9

2013 E mplo ye e Surve y

  • F

irst-e ve r o rg a niza tio n-wide E mplo ye e surve y – 2007

  • F

irst-e ve r c o mmunity-wide surve y - 2008 F irst e ve r c o mmunity wide surve y 2008

  • I

n F Y 2013, the re we re 11,117 e mplo ye e surve ys distrib ute d surve ys distrib ute d

  • All full-time , pa rt-time , te mpo ra ry a nd

g ra nt-funde d e mplo ye e s pa rtic ipa te d

% f i

– 72% ra te o f re turn – hig he st e ve r

  • 87% o f E

mplo ye e s a re Ve ry Sa tisfie d o r Sa tisfie d with the ir c urre nt Jo b Sa tisfie d with the ir c urre nt Jo b – 2013 (87%) – 2011 (85%) – 2009 (84%)

9 9

( %)

– 2007 (81%)

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SLIDE 10

F Y 2013 Ac c o mplishme nts

  • 311 Pe rfo rma nc e Me tric s
  • We e kly CRM Re po rts
  • We e kly CRM Re po rts
  • 311 Mo b ile App sta rting

Se pte mb e r 16 2013 Se pte mb e r 16, 2013

10 10

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SLIDE 11

311 On-line Ma pping

  • Ope n 311 ma pping will pro vide re side nts a vie w
  • f a ll Ope n a nd Clo se d City se rvic e re q ue sts fo r
  • f a ll Ope n a nd Clo se d City se rvic e re q ue sts fo r

a spe c ific a re a b e g inning Aug ust 30, 2013

11 11

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SLIDE 12

Pe rfo rma nc e Me a sure s Me a sure s

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SLIDE 13

Numb e r o f Ne ws Re le a se s

800 1,000 200 400 600 800

914 860 860 863

‐ 200 FY 2012 Actuals* FY 2013 Target FY 2013 Estimate FY 2014 Target

*Number of news releases was higher than normal due to several special projects

13 13

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SLIDE 14

Numb e r o f Me dia I nq uire s

2,000 1,000 1,500

1,657 1,211 1,211 1,214

‐ 500 FY 2012 FY 2013 FY 2013 FY 2014 Actuals Target Estimate Target

*Number of media inquiries was higher than normal due to several special projects

14 14

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SLIDE 15

Numb e r o f PE G T e le visio n Pro g ra ms

2,068 2,125 2,125 2,286

2,000

208 145 145 226

1,000 1,500

1,860 1,980 1,980 2,060

‐ 500 FY 2012 Actuals FY 2013 Target FY 2013 Estimate FY 2014 Target* Public Access Government Access

15 15

Public Access Government Access

*Based on 4 months of new PEG Programming

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SLIDE 16

Numb e r o f 311 Ca lls Re c e ive d

1,500,000 500,000 1,000,000

1,253,137 1,181,411 1,088,400 1,090,000

‐ FY 2011 Actuals FY 2012 Actuals FY 2013 Estimate FY 2014 Projection

16 16

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SLIDE 17

Numb e r o f Ope n Re c o rds Re q ue sts

8 000

6,693 7,638 7,638

6,000 7,000 8,000

3 740 4,298 4,298 3,968

3,000 4,000 5,000

2,517 3,740

‐ 1,000 2,000

1,451 2,953 3,340 3,340

FY 2011 Actuals* FY 2012 Actuals FY 2013 Estimate FY 2014 Projection Police Other

17 17

*Prior to March 2011 all ORRs were not tracked on the same system

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SLIDE 18

2013 Ope n Re c o rds Re q ue sts

  • 104 City e mplo ye e s wo rk o n ORRs

thro ug ho ut the o rg a niza tio n thro ug ho ut the o rg a niza tio n

  • An e stima te d $2.47 millio n(sa la rie s a nd

b e ne fits) will b e spe nt to pro c e ss o pe n b e ne fits) will b e spe nt to pro c e ss o pe n re c o rds in F Y 2013

18 18

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F Y 2014 Budg e t Pro g ra ms a nd Pro g ra ms a nd I nitia tive s

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Vo lunte e r Co o rdina to r

  • In March 2013 Volunteer Coordinator was hired to recruit volunteers city‐

wide

  • Standardized the volunteer registration process

Standardized the volunteer registration process

  • Developing comprehensive city‐wide volunteer handbook
  • Coordinating volunteer participation for departments that need

volunteers:

Animal Care Services Library Parks and Recreation Office of Historic Preservation SA Metro Health DSD/Code Enforcement Department of Human Services

  • Working with St. Mary’s and Our Lady of the Lake universities for student

volunteer recruitment, as well as the Archdiocese

  • Will enhance volunteer outreach through City newsletters, website, and

i l di

20 20

social media

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SLIDE 21

Vo lunte e r Co o rdina to r

  • Vo lunte e r Co o rdina to r po sitio n re o rg a nize d in

F Y 2014 Budg e t to Co mmunic a tio ns a nd Pub lic F Y 2014 Budg e t to Co mmunic a tio ns a nd Pub lic Affa irs

FY 2014 Performance Measure Target Conduct volunteer events with a focus on Graffiti Clean Up and Neighborhood activities 112 p g Register volunteers City‐wide 8,600 C d t Cit id l t iti t 1 Conduct a City‐wide volunteer recognition event 1 Publish quarterly volunteer newsletter 4

21 21

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SLIDE 22

F Y 2014 Ge ne ra l F und Pro po se d F und Pro po se d Budg e t g

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De pa rtme nt Budg e t Histo ry ($ in Millio ns) ($ )

$6.0

$4 7 $4 9 $5.1

$4.0 $5.0

$1.0 $0.9 $1.0 $1.0 $1.0 $1.2 $1.2 $1.2 $4.6 $4.4 $4.7 $4.7 $4.7 $4.9 $5.1 $4.6 $4.4

$2.0 $3.0

$3.6 $3.5 $3.7 $3.7 $3.7 $3.7 $3.9 $3.4 $4.4

$‐ $1.0 FY 2006 FY 2007 FY 2008* FY 2009* FY 2010* FY 2011* FY 2012 FY 2013 FY 2014 311/Customer Service Communications

23 23

* Reflects Revised Adopted Budget

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SLIDE 24

De pa rtme nt Po sitio n Histo ry

100

82 82 79 79 81

60 80

8 11 12 12 12 16 17 17 74 77 82 79 79 81 68 63

20 40

66 66 70 70 67 63 64 51 63

‐ 20 311/Customer Service Communications

24 24

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SLIDE 25

F Y 2014 Pro po se d Budg e t

Communications & Public Affairs G l d

Proposed Budget by Expenditure Type ($ in millions)

General Fund

FY 2013 Adopted $4 59 M Contractual Services $0.12 9% Budget $4.59 M FY 2014 Proposed Budget $4.38 M

Personnel $3.02

Commodities $0.01 1% Budget Variance ($) ($0.21 M)

$3.02 82%

IT Support and Utilities $0 10 Variance (%) (4.6%) $0.10 8%

25 25

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F Y 2014 Pro po se d E ffic ie nc ie s/ Se rvic e E ffic ie nc ie s/ Se rvic e Mo dific a tio ns

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E limina tio n o f Dire c to r Po sitio n

  • E

limina te va c a nt 311/ Custo me r Se rvic e Dire c to r po sitio n re sulting fro m the c o nso lida tio n o f po sitio n re sulting fro m the c o nso lida tio n o f 311/ Custo me r Se rvic e into Co mmunic a tio ns & Pub lic Affa irs Pub lic Affa irs

– $165,532 re duc tio n

27 27

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SLIDE 28

T ra nsitio n o f Co mmunity L ink Ce nte rs to L e ve ra g e T e c hno lo g y & Othe r City F a c ilitie s

  • Clo se two Co mmunity L

ink Ce nte rs; $522,863 in sa ving s a nd e limina te s 7 po sitio ns g p

  • Re side nts c a n re q ue st the fo llo wing ite ms o nline o r

a t the o rig ina ting de pa rtme nt: a t the o rig ina ting de pa rtme nt:

– Birth Ce rtific a te s/ I

mmuniza tio n Re c o rds

– Po lic e Re po rts

Po lic e Re po rts

– Pe rmits & L

ic e nse s

– Pa y Munic ipa l Co urt T

ic ke ts & F ine s Pa y Munic ipa l Co urt T ic ke ts & F ine s

– Ma ke Pa rks Re se rva tio ns

  • I

mple me nta tio n - Oc to b e r 1, 2013

28 28

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SLIDE 29

T ra nsitio n o f Co mmunity L ink Ce nte rs

City Service Location

Vital Records Vital Check (online), Great Northwest Library, Cortez Library, Mission Library, Thousand Oaks Library, Vital Records ‐ Downtown Parks Reservations Darner Parks Headquarters Police Reports SAPD Headquarters FOIA System (online) Development Permits and Deposits Morton Development & Business Services Center Moving/Parking Violations Offense Municipal Courts Moving/Parking Violations, Offense Citations, and Misdemeanors Municipal Courts HEB Kiosks Satellite Court Municipal Court Online Payment System

29 29

p y y

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SLIDE 30

Alte rna te Se rvic e L

  • c a tio ns

30 30

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SLIDE 31

PE G F und Hig hlig hts Hig hlig hts

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SLIDE 32

PE G Ba c kg ro und

  • Pub lic -E

duc a tio n-Go ve rnme nt (PE G) Ac c e ss c ha nne ls - T he City ma inta ins thre e PE G c ha nne ls:

– Ala mo Co mmunity Co lle g e Distric t (ACCD) ma inta ins the

E duc a tio n c ha nne l fo r the City thro ug h a n MOU

  • Se na te Bill 5 – L

e g isla ture pa sse d in Se pte mb e r 2005: g p p

– T

his ne w la w e limina te d a c ity’ s rig ht to a ppro ve munic ipa l c a b le fra nc hise s a nd g ra nte d the T e xa s Pub lic Utility Co mmissio n (“T e xa s PUC”) the a utho rity to issue sta te wide Co mmissio n ( T e xa s PUC ) the a utho rity to issue sta te wide c e rtific a te s o f fra nc hise a utho rity to pro vide c a b le o r vide o se rvic e s

– Ca b le / Vide o pro vide rs re q uire d to pro vide the City with1% – Ca b le / Vide o pro vide rs re q uire d to pro vide the City with1%

g ro ss re ve nue to a ssist with PE G c ha nne ls

– Re ve nue c a n o nly b e use d fo r PE

G c a pita l e xpe nse s

32 32

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SLIDE 33

PE G Ove rvie w

  • PE

G F und

A l f $2 9 illi ll t d

– Annua l re ve nue s o f $2.9 millio n a re c o lle c te d

fro m the 1% g ro ss re ve nue s:

T i W

  • T

ime Wa rne r

  • AT

&T G d

  • Gra nde
  • E

stima te d b e g inning b a la nc e fo r F Y 2014 $9 2 illi $9.2 millio n

33 33

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SLIDE 34

PE G T e le visio n Pro duc tio n F a c ility

  • Ne w 23,000 sq ua re fo o t PE

G T e le visio n Pro duc tio n fa c ility is unde r c o nstruc tio n a nd funde d in F Y 2013:

– T

wo 2 500 sq ua re fo o t studio s T wo 2,500 sq ua re fo o t studio s

– Gre e n Ro o ms – AV Co ntro l Ro o ms – Audio Ro o ms

E i t R

– E

q uipme nt Ro o m

– T

ra ining Ro o m

– E

dit Ba ys

PE G f ilit i l t d t th Pl d A b ildi

  • PE

G fa c ility is lo c a te d a t the Pla za de Arma s b uilding :

– E

stima te d c o mple tio n is April 2014

  • PE

G T e le visio n Pro duc tio n e q uipme nt purc ha se in F Y 2014 thro ug h PE G f d PE G funds

– Will utilize the US Co mmunitie s Co o pe ra tive Pro g ra m to a ppro pria te a nd

a wa rd UNI COM Go ve rnme nt, I nc . a c o ntra c t a wa rd fo r $7.5 millio n to purc ha se inte g ra te a nd ma inte na nc e the PE G te le visio n pro duc tio n

34 34

purc ha se , inte g ra te a nd ma inte na nc e the PE G te le visio n pro duc tio n e q uipme nt.

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SLIDE 35

Othe r PE G Ca pita l

  • Upg ra de Co unc il Da is Cre stro n so ftwa re

a nd Co unc il to uc h pa ne ls a nd Co unc il to uc h pa ne ls

– F

unde d b y PE G

35 35

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F Y 2014 Pro po se d Budg e t Wo rk Se ssio n Budg e t Wo rk Se ssio n

Co mmunic a tio ns & Pub lic Affa irs

Pre se nte d b y Di Ga lva n, Dire c to r Aug ust 22 2013 Aug ust 22, 2013