EMPLOYEE ENGAGEMENT MEASUREMENT Adaptive WFO brings to life the - - PowerPoint PPT Presentation

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Jul 18, 2023 774 likes •818 views

Adaptive WFO Transformation from To EMPLOYEE EMPLOYEE ENGAGEMENT MEASUREMENT Adaptive WFO brings to life the employee persona and leverages it to empower and drive better performance while improving satisfaction and alignment to the

SLIDE 1

Adaptive WFO Transformation

EMPLOYEE MEASUREMENT

from

Adaptive WFO brings to life the employee persona and leverages it to empower and drive better performance while improving satisfaction and alignment to the organizational goals

EMPLOYEE ENGAGEMENT

To

SLIDE 2

Employee Persona M.A.P.

ADAPT all processes

around the employee to empower and drive better performance CREATE COMPREHENSIVE PROFILE BASED ON:

METRICS
AHT
FCR
CSAT
Adherence
ATTRIBUTES
Knowledgeable
Proactive
Empathetic
Patient
Influential
PREFERENCES
Morning person
Tech savvy
Promotion to specialist
Work from home

SLIDE 3

Analytics & Adaptive WFO

Multiple sources of data Employee Persona M.A.P

Personalized Process

RECRUITING ON BOARDING COACHING SCHEDULING IMPROVING

Customer Feedback

Preferences Desktop Analytics Social Interactional Analytics Quality Management Performance Management CTI