6 Cs of a Connected Leader Dan Pontefract danpontefract.com - - PowerPoint PPT Presentation

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6 Cs of a Connected Leader Dan Pontefract danpontefract.com - - PowerPoint PPT Presentation

May 07, 2023 161 likes •816 views

6 Cs of a Connected Leader Dan Pontefract danpontefract.com @dpontefract dp@danpontefract.com Engagement Trends Google Trends: Employee Engagement AON Hewitt Employee Engagement Trend Blessing White Employee Engagement Trend Gallup

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6 C’s of a Connected Leader

Dan Pontefract

danpontefract.com @dpontefract dp@danpontefract.com
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Engagement Trends

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Google Trends: Employee Engagement

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AON Hewitt Employee Engagement Trend

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Blessing White Employee Engagement Trend

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Gallup Employee Engagement Trend

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Engagement & Leadership?

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Is This Leadership?

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Or Is This Leadership?

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Why?

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Monarchies

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war

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Culprit?

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Evil Twins?

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The TELUS Story

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SLIDE 19 The TELUS Engagement Story 53 58 54 20 40 60 80 100 2007 2008 2009 2010 2011 2012

TELUS Employee Engagement

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SLIDE 20 The TELUS Engagement Story 53 58 54 57 70 80 20 40 60 80 100 2007 2008 2009 2010 2011 2012

TELUS Employee Engagement

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SLIDE 21 Culture as a Competitive Advantage

“the TELUS engagement score is the highest in Canada and in the top one per cent globally” AON Hewitt

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SLIDE 22 TELUS Timeline: Frameworks, Awards & Engagement TELUS Leadership Philosophy Connected Learning 2.0 Model 2009 2010 2011 Collaboration Technologies Engagement=54% Engagement=57% Engagement=70% 2012 Engagement=80%
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Collaborative Leader Action Model (CLAM)

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Back to TELUS

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SLIDE 26 TELUS Leadership Philosophy – Implemented in 2010
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SLIDE 27 Benefits: TELUS Leadership Philosophy
  • A leadership framework for all
40,000+ TELUS team members 1
  • Leadership is for all; culture is our
competitive advantage and inculcated by the TLP 2
  • A common language / framework
for all team members to utilize in their daily operations & actions 3
  • The driving force behind
Leadership Development, Career Development & Performance Mgt 4
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SLIDE 28 Leadership + Learning + Collaboration = Successful Model Connecte d Learning Model
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A Few TELUS Examples

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SLIDE 31 Open Leadership & Customers First Phase 1: all team members engaged in the creation
  • f Customers First commitments
1000s of idea submitted Consolidate, refine and summarize submissions Summarized to top 20 DLF/MLF workshops to review and validate Validated results to top 10 SLF / ELT validate and approve Final top 4 Communicate commitments to all team members Phase 2: making it personal Phase 3: embedding into everything we do Execute & Evaluate Oct –
  • ngoing
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Back to the 6 C’s

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The Juxtaposition

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How do you solve PROBLEMS?

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How do you get WORK DONE?

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How should we solve PROBLEMS?

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How should we get WORK DONE?

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connect consider communicate create confirm congrats CLAM

Collaborative Leader Action Model

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A Real-World Personal Example of the CLAM

Dan and his Team

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connect

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consider

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communicate

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create

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confirm

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congratulate

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connect

(with others)

consider

(all options)

communicate

(the decision & action plan)

create

(the result)

confirm

(the result met the target)

congrats

(through feedback & recognition)

CLAM

Collaborative Leader Action Model

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Just a Typical Workplace Scenario

Product Marketing Corporate Marketing Product Management “Design a new GTM message” “Let’s redesign our current message” “We need a new message”
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Remember the Juxtaposition

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Team #1 is comprised of a dictatorial leader who has instructed her team to do as she commands and her team must listen (or else).

Further Scenario Background

Team #2 has a team that is following previously established team practice, but isn’t involving anyone else in the org despite good intentions. Team #3 is eager and innovative but doesn’t know to include others across the company in the naming or messaging process.

Product Marketing Corporate Marketing Product Management
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Team #1 is scared to death to confront the leader, thus members acquiesce and do as they’re told.

Typical Scenario – What Happens Next?

Team #2 is following standard practice, but who says this is the best way to proceed? Team #3 contains employees who may be collaborating among their

  • wn team members, but are blind to ideas or opinions elsewhere.
Product Marketing Corporate Marketing Product Management
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What is The Net Result?

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So What Do We Do?

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SLIDE 59 Product Marketing Corporate Marketing Product Management

The CLAM in Action

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In Summary

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Be Like The Amish

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6 C’s of a Connected Leader

Dan Pontefract

danpontefract.com @dpontefract dp@danpontefract.com