BUILDING POSITIVE RELATIONSHIPS AT WORK PRESENTER Debra Barker - - PowerPoint PPT Presentation

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BUILDING POSITIVE RELATIONSHIPS AT WORK PRESENTER Debra Barker - - PowerPoint PPT Presentation

Dec 09, 2023 635 likes •982 views

BUILDING POSITIVE RELATIONSHIPS AT WORK PRESENTER Debra Barker Debra Barker is a premiere key note speaker who holds a b achelors degree in psychology with a minor in crisis counseling and a masters degree in business administration with

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BUILDING POSITIVE RELATIONSHIPS AT WORK

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PRESENTER

Debra Barker

Debra Barker is a premiere key note speaker who holds a bachelor’s degree in psychology with a minor in crisis counseling and a master’s degree in business administration with a minor in accounting. She started her career as a life skills counselor and has maintained those licenses since the early 1990's. She is a solution focused financial counselor/coach as well as an adult educator. Additionally, Debra holds certifications as a personal fitness trainer and sports nutritionist and she works with clients on both emotional and physical fitness in all aspects of their professional and personal life goals. Debra has been a keynote speaker for more than 20 years and has taught over 10,000 hours of solution focused developmental programs in psychology as well as finance.

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LEARNING OBJECTIVES

  • Discuss different personality types in the workplace
  • Understand how to build relationships by recognizing differences

as strengths

  • Identify your own attitudes and perceptions of those who are

different from you

  • Discuss how to approach workplace differences constructively
  • Understand the benefits of a diverse work group

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DEFINING DIFFERENCES

Age Gender Race Ethnicity Culture Disability

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Education Values Business roles Attitudes Behaviors Personality types

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10 CHALLENGING PERSONALITY TYPES

1. The Staller 2. The Sniper 3. The Complainer/Whiner 4. The Tank/Bulldozer 5. The Volcano/Exploder 6. The Yes Man/Woman 7. The Competitor 8. The Pessimist 9. The Clam

  • 10. The Know-It-All

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Adapted from: Brinkman and Kirschner (2012) and Tucker-Ladd (n.d.)

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PERSONALITY: THE STALLER

  • They can’t make a decision
  • They second guess
  • They are afraid to be wrong or

to be held accountable

  • They put off people and things
  • They wait…and…wait...

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CHARACTERISTICS

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PERSONALITY: THE STALLER

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HOW TO BUILD A RELATIONSHIP

  • Establish a ‘comfort zone’
  • Clarify options
  • Assist in problem solving
  • Highlight the benefits of deciding
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PERSONALITY: THE SNIPER

  • They criticize with sarcasm and

humor

  • They might make a statement

and then rescind it

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CHARACTERISTICS

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PERSONALITY: THE SNIPER

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HOW TO BUILD A RELATIONSHIP

  • Manage your emotions – keep your cool
  • Address useful comments or concerns
  • Ask them if they really mean what they are saying
  • Bring their intentions to the forefront
  • Be assertive – hold your ground
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PERSONALITY: THE COMPLAINER/WHINER

  • They whine, “Nothing is right.”
  • They may feel powerless
  • They see things as too much or

not enough

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CHARACTERISTICS

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PERSONALITY: THE COMPLAINER/WHINER

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HOW TO BUILD A RELATIONSHIP

  • Listen actively and paraphrase their statements
  • Do not agree or disagree
  • If you are the manager, ask for complaints in writing
  • Set time limits for complaints and try to illicit positives
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PERSONALITY: THE TANK/BULLDOZER

  • They can be abusive and

intimidating

  • Aggressive communication style
  • They have a tendency to

dominate a situation

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CHARACTERISTICS

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PERSONALITY: THE TANK/BULLDOZER

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HOW TO BUILD A RELATIONSHIP

  • Stand your ground and be assertive
  • Avoid becoming defensive
  • Stay calm
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PERSONALITY: THE VOLCANO/EXPLODER

  • They can be composed one

minute, and then angry the next

  • They may become agitated under

pressure

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CHARACTERISTICS

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PERSONALITY: THE VOLCANO/EXPLODER

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HOW TO BUILD A RELATIONSHIP

  • Keep your cool and stay objective
  • Let them know that you understand their feelings but that

their actions are inappropriate in the workplace

  • Offer resources for assistance
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PERSONALITY: THE YES MAN/WOMAN

  • They are super nice
  • They always say “yes” and may

bite off more than they can chew

  • They want to be well-liked
  • They need recognition
  • Tendency to get burned out

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CHARACTERISTICS

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PERSONALITY: THE YES MAN/WOMAN

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HOW TO BUILD A RELATIONSHIP

  • Help them prioritize
  • Help them problem solve
  • Help them to not take on more than they can really handle
  • Give them support to say “no” or manage responsibilities

appropriately

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PERSONALITY: THE COMPETITOR

  • They are overachievers
  • They can stretch themselves to

the breaking point

  • They want to achieve greatness
  • They will sometimes criticize
  • thers in the process of trying to

get noticed

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CHARACTERISTICS

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PERSONALITY: THE COMPETITOR

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HOW TO BUILD A RELATIONSHIP

  • Recognize your own competitive qualities
  • Don’t allow yourself to be afraid, intimidated, or provoked
  • Communicate a secure image
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PERSONALITY: THE PESSIMIST

  • They expect the worst
  • They engage others in negative

thinking

  • They look at the “cup as half

empty”

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CHARACTERISTICS

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PERSONALITY: THE PESSIMIST

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HOW TO BUILD A RELATIONSHIP

  • Don’t argue or get involved in the negative comments
  • Utilize positive responses
  • Acknowledge good intent and try to involve them in the solution
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PERSONALITY: THE CLAM

  • They don’t say much
  • Difficult to get them to open up
  • They don’t display an obvious

response

  • They can be tough to read

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CHARACTERISTICS

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PERSONALITY: THE CLAM

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HOW TO BUILD A RELATIONSHIP

  • Ask open-ended questions
  • Avoid small talk or excessive chatter – be comfortable with silence
  • A friendly smile and nod while looking at them can sometimes

illicit a response

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PERSONALITY: THE KNOW-IT-ALL

  • They always have an answer
  • They bombard you with facts
  • They can be similar to a tank/bulldozer
  • They may use a loud voice
  • They may insult you if you disagree
  • They may have an imposing physical

presence

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CHARACTERISTICS

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PERSONALITY: THE KNOW-IT-ALL

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HOW TO BUILD A RELATIONSHIP

  • Avoid questions
  • Try not to argue, they might not hear what you are saying
  • Expect to be interrupted
  • Paraphrase back their main points; they may have

knowledge that is helpful

  • Be self-confident
  • Express your opinions without confrontation
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REFLECTION QUESTION

Which type of these challenging personalities do you find the most difficult to work with and why?

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HOW DO YOU DEAL WITH DIFFERENT PERSONALITIES?

Remember the goal:

  • Mutual respect
  • Individual responsibility
  • Communication
  • Flexibility
  • Teamwork

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POLL

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How do you usually experience conflict at work?

A. Both parties getting defensive or “heated” B. One party demanding his/her way C. Both parties listening to the other and seeking a solution

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MANAGING A DIFFICULT INTERACTION

  • Take some deep breaths
  • Pay attention to the speed and loudness of your speech
  • Gather your thoughts before responding
  • Avoid “You” words or phrases and replace with “I” statements
  • Keep your posture upright and relaxed
  • Use a firm yet respectful tone of voice
  • Declare your limits, intent and boundaries; be assertive

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  • Evaluate your attitudes
  • Be open to change
  • Respect differences
  • Integrate those differences
  • Use differences and strengths to achieve a goal

EMBRACE A DIVERSE TEAM

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CREATING A POSITIVE TEAM

Utilize the group’s strengths Focus on the end result Realize you gain more by working together Focus on the positive

Each interaction builds on the last

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ALWAYS AVAILABLE. ALWAYS CONFIDENTIAL.

FOR ADDITIONAL ASSISTANCE CONTACT YOUR EMPLOYEE ASSISTANCE PROGRAM (EAP)

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WORKS CITED

Brinkman, R. and Kirschner, R. (2012, June 1). Dealing with people you can’t stand, revised and expanded third edition: How to bring out the best in people at their worst. McGraw-Hill Education; 3 edition; Kindle edition. Meier, J.D. (n.d.) Ten types of difficult people. Retrieved December 18, 2018, from http://sourcesofinsight.com/ten-types-of-difficult-people/ Ni, P. (2013, September 2). Ten keys to handling unreasonable & difficult people. Retrieved December 18, 2018, from https://www.psychologytoday.com/us/blog/communication-success/201309/ten-keys-handling- unreasonable-difficult-people Tucker-Ladd, C. (n.d.). 6 Difficult types of people and how to deal with them. Retrieved December 18, 2018, from https://psychcentral.com/blog/6-difficult-types-of-people-and-how-to-deal-with-them/

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