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Embracing the Age of Intelligence Data-driven decision making in an agile organisation April 2018 Andrew Sales - CA Technologies Borja Soler - Fourth CA Technologies (Formerly Rally) CA Technologies offers software and services solutions that
Data-driven decision making in an agile organisation
April 2018 Andrew Sales - CA Technologies Borja Soler - Fourth
CA Technologies offers software and services solutions that drive agility—allowing companies to sense and respond to change quickly and confidently.
CA Technologies (Formerly Rally)
https://www.ca.com/us/collateral/case-studies/fourth-brings-innovation-to-its-customers-faster-with-ca-agile-central.html
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Adopting agile has given us the predictability and control we need to keep our business stakeholders and customers happy, and to keep us innovating faster as we grow
Fourth Brings Innovation to its Customers
Keeping up with the Pace of Change
74% 29%
Desire to be ‘data- driven’ Successfully connecting analytics to action
Information Data
Insights
“Without data, you're just another person with an opinion.”
How Does Your Organisation Integrate Agile Processes with your Portfolio Funding?
Darrell Rigby, Jeff Sutherland, Hirotaka Takeuchi, HBR, “Embracing Agile,” May 2016 https://hbr.org/2016/05/embracing-agile
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Don’t know how to integrate Agile practices to portfolio funding, limiting your company growth opportunities
Overhead of Data Acquisition
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Cost Time Transaction Cost Holding Cost Remove Manual Work
Lack of Quality and Consistency
KPMG & Forrester
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Only one third [of organisations] trust the analytics they generate from their business operations.
Cost of Delay in Decision Making
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Cost of Delay Delay
Value Time
In our experience no single sensitivity is more eye-opening than cost of delay. – Don Reinertsen, The Principles of Product Development Flow
Embracing the age of intelligence: data-driven decision making in an agile organisation
Work Force Management Purchase to Pay & Inventory
World leading providers of SaaS to Hospitality Industry
Forecasting & Analytics 600 employees across the globe and growing rapidly Tech - 250 employees, 25 Scrum Teams, supporting +150 separate components, applications and services
2014 2017 2018
Agile Journey begins Agile Central implementation FTi expands KaiZen Period of inspect and adapt Huge effort to launch our products to the US Market
2015 2016
PMO transitions to APO Adopt SCRUM Product Governance Frameworks Launch Tech Hub in Sofia Delivery Governance Frameworks Formation of CoPs Our Self-Service Business Intelligence tool Fourth Tech Insight (FTi) is launched – our data journey begins. Portfolio Re-Structure Exploring predictability
How credible are our Quarterly Commitments? Are we executing to plan? How can we optimize the flow of value? What is the health of Scrum Teams? How can we become more predictable?
INVESTMENT PROGRESS DELIVERY OPERATIONAL EFFECTIVENESS
What did we forecast? How are we tracking against plan? Did our decisions have the desired effect? Are we fixing more than we break? Are we testing effectively? Are our deployment processes working? Is our Service Delivery effective?
Through a cloud-based data engineering platform, we integrate our core different software into our self- service business intelligence tool, Fourth Tech Insight (FTi)
Removing Waste
We have Actionable Insights available to us – enabling us to drive effective change that sticks by embedding it into reviews.
Actionable Insights
We can quickly identify and remove waste in Agile Processes, improving the flow of value.
More Predictable
We can visualise cause and effect on Investment Decisions and provide quantitative data around benefits realisation.
Cause & effect on Investments
Estimation Predictability is getting better across the board, we’re able to get product to market quicker than before.
Optimized Agile Operations
The establishment of Global Agile Metrics ensures that we can maintain an ever improving Agile Organisation.
One version of the truth
We have engendered trust in both external and internal stakeholders, they now feel that they have the visibility they need.
What’s next?
Expand our data sets i.e. Problem Management, Automation Testing Inspect and Adapt – always moving forward Data Science!
Carly Hodges
carly.hodges@fourth.com
Borja Soler
borja.soler@fourth.com
Andrew Sales
andrew.sales@ca.com
W: ca.com/agile @CAUKI CA Technologies Blog:https://www.ca.com/en/blog-highlight/the-fourth-dimension-on-agile-leadership.html
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Investment across the business?
Investment for a particular product?
How credible is our plan? How are we tracking against the plan?
How are the Scrum Teams performing?
How accurate are we at predicting?
How many defects/bugs are we creating?
How effective is our Deployment process?