Digital Media Strategies: how to outsmart competing brands - - PowerPoint PPT Presentation

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Digital Media Strategies: how to outsmart competing brands - - PowerPoint PPT Presentation

Digital Media Strategies: how to outsmart competing brands Presenters: Wayne Sullivan, Executive Manager Marketing, HOST PLUS Zoe Hibbert, Managing Director, Corporate and Public Affairs, BursonMarsteller, Australia Digital Media: How


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Digital Media Strategies: how to outsmart competing brands

Presenters: Wayne Sullivan, Executive Manager ­ Marketing, HOSTPLUS Zoe Hibbert, Managing Director, Corporate and Public Affairs, Burson­Marsteller, Australia

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Digital Media: How HOSTPLUS used social media to drive business

  • utcomes

Social media trends Campaigns Best Practice C4YC

Burson­Marsteller and HOSTPLUS

Zoe Hibbert Director, Burson­Marsteller 0427 432395

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TRENDS

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CAMPAI GNS

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FACEBOOK IN THE REAL WORLD

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AUGMENTED REALITY – VIRAL VIDEO

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ENGAGING YOUR COMMUNITY

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BEST PRACTI CE

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PR = social media

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DO:

  • 1. Listen
  • 2. Be Authentic
  • 3. Be Transparent
  • 4. Be Respectful
  • 5. Get Your Facts Straight
  • 6. Correct Mistakes
  • 7. Speak as a Human
  • 8. Contribute to the Community
  • 9. Participate in Good Times and Bad
  • 10. Be Prepared to Respond Fast
  • 11. Be Flexible
  • 12. Don't be Heavy‐Handed
  • 13. Optimise Continuously
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DON’T: 1.Overly Promote Yourself 2.Misrepresent 3.Misinform 4.Criticise 5.Expose 6.Overshare

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COOK FOR YOUR CAREER

Wayne Sullivan Executive Manager, Marketing HOSTPLUS
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Choose Quality campaign

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The objectives

  • Gain media exposure for HOSTPLUS
  • Engage consumers with HOSTPLUS
  • Profile cookery careers and the restaurant industry
  • Develop a database of aspiring chefs
  • Reinforce the position of HOSTPLUS

within the hospitality industry

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The idea

  • To give one talented person

the opportunity to become a chef in one of Australia’s leading qualityrestaurants

  • Collaborate with seven of

Australia’s finest chefs with an agreement for one of them to

  • ffer the national winner an

apprenticeship.

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The channels

  • Traditional “unpaid” media
  • Associations and stakeholders
  • Social media

– Existing online channels – Dedicated campaign channels

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Stage one

  • Call for entries via C4YC facebook site
  • Photo of their quality dish
  • Submission on why they want to cook for their career
  • Top five handed over to Chef for selection
  • Finalist in each state
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Stage one promotion

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Stage one promotion

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Stage one online entry

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Stage two

  • Video entry and campaigning for votes
  • Public encouraged to vote, like etc
  • Two finalists with most votes progress
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Stage two chef mentoring

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Stage two promotion

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Stage two promotion

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Stage two promotion

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Stage two promotion

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Stage two entry

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Stage three

  • Grand Finale Cook

Off as part of the Melbourne Food and Wine Festival

  • Judges –

competition winner + two quality chefs

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SLIDE 40 Idea – Reinforce Quality campaign Offer – Social media campaign to award a cookery apprenticeship Offline communications Online communications Media releases Media appearances/interviews Public events Industry endorsements Staff engagement Email blast Blogs Banner ads Twitter Facebook Online entry and voting Outcome = Increased SM presence
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Results

  • Gain media exposure for HOSTPLUS
  • 78 media items
  • 5 television program mentions
  • 27 newspaper mentions
  • 17 website appearances
  • 9 radio interviews
  • 20 trade publication mentions
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Results

  • Engage consumers with HOSTPLUS
  • Increase of 13% traffic to hostplus.com.au
  • Increase of 33% online join applications
  • 2,300 people became C4YC facebook fans
  • 7,000 visits to the C4YC site
  • 167,000facebookpostviews
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Results

  • Profile cookery careers and the restaurant industry
  • Solid media coverage of skills shortage issue
  • 7PM Project ran a dedicated segment on the skill

shortage

  • Provided insight into the career and the path to

becoming an apprentice

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Results

  • Develop a database of aspiring chefs
  • 327 aspiring chefs have been added to a

database of potential training and employment candidates

  • 7 entrants have secured work in the

industry directly from C4YC

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Results

  • Reinforce the position of HOSTPLUS within the

hospitality industry

  • 39 industry partners actively supported C4YC
  • 9 of Australia’s leading chefs directly involved
  • 6 education institutions backed the competition
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Social media results

End of week 1 End of week 8 Visits to C4YC website 1,248 6,933 Pageviews on C4YC 3,561 18,903 H+ Twitter followers 782 892 C4YC followers 29 113 Facebook fans 109 2,299 Facebook post views 3,267 166,691
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Next steps

  • C4YC is still alive
  • We’re still engaging with our fans
  • Monty blog
  • Ongoing recipes
  • Promo for C4YC 2012
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Cook For Your Career

  • cookforyourcareer.com.au
  • facebook.com/cookforyourcareer
  • @cookforyourcareer
  • @hostplus
  • @WayneASullivan