DFWC Route to Recovery Cruise Industry Update Adrian Pittaway, MSC - - PowerPoint PPT Presentation

DFWC Route to Recovery Cruise Industry Update Adrian Pittaway, MSC Cruises

Global Cruise Industry Status Today

• Cruise is one of the next part of travel and tourism industry due to recover
• Nearly all onboard crews have been safely repatriated home globally
• Nearly all cruise ships from main operators are currently:
• In warm or cold layup in port or at anchorage around the world with only minimum

safety manning (MSM) onboard

• Under maintenance in dry dock
• A few older ships sent to long term layup or scrappage based on efficiency and

suitability for restart

• Some new ships have been delayed as shipbuilding timeline disruption and requirements

from ship owners

• The industry remains under considerable pressure

MSC is the first major cruise to implement a health and safety protocol to enable a restart of operations based on delivery a safe re-imagined cruise experience that guests would enjoy and feel relaxed within.

Going beyond guidelines set by authorities

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A holistic approach across the entire consumer journey

Booking Embarkation Life on board Return back home

✓ Reduce risk of having a suspect case joining the ship ✓ To mitigate the transmission of the virus on board ship ✓ Avoid guests returning back home and falling sick

MSC Cruises restart plan

MSC Grandiosa MSC Magnifica

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Restart 16th August 7 day cruises West Mediterranean Restart 19th October 10 day cruises West & East Mediterranean

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Restart plans

Life on board EUROPE

MSC CRUISES – From August COSTA – From September AIDA – From November

Life on board USA & CARIBBEAN

CDC No sail order in place until October 31st No restarts currently confirmed

Life on board REST OF WORLD

No restarts currently confirmed

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1. Universal health screening for guests 2. Comprehensive health screening for crew 3. Responsible social distancing

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4. Elevated sanitation and cleaning measures 5. Enhanced medical facilities 6. Ongoing health monitoring & contingency plan

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MSC Cruises retailing – our 10 pillars of restart success

Ensure excellent training of our team

• nboard pre-embarkation and ongoing

with support of DFWC Academy Communicate new health & safety measures clearly to our guests at all key retail locations Setting new stock handling measures to safely receive deliveries onboard

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Use new infrastructure to deliver seamless digital guest journey from cabin to shop Utilize smart ship technology for contactless payments Make full use of supplier expertise, training & partnerships Ensure provision of safe PPE and product santization for guests and team members

MSC Cruises retailing – our 10 pillars of restart success

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Adapting both guest and crew product ranges to new needs Direct ongoing support to our ship team to ensure feedback is learnt quickly and acted upon 100% commitment to delivering memorable and friendly service Acting, validating and following expert advice from Aspen medical consulting

MSC Cruises retailing – our 10 pillars of restart success

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The key to success is team engagement, communication, training and fast learning

Thank you!