ConnectHome Devices Webinar Nation Webinar Dave Sevick, Computer Reach Catherine Crago, Housing Authority of the City of Austin & Austin Pathways Paulina Sanchez, human-I-T
ConnectHome Nation Webinar Computer Reach David Sevick, Executive Director 2
Computer Reach Pittsburgh: Computer Reach MISSION: Make technology available to people most in need through refurbished equipment, computer literacy, training, and support. VISION: A computer literate world where the benefits of technology are shared by all. Austin: PHA 18 Years in Western Pennsylvania for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 3
Obtaining Devices Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways 10% 20% 70% Los Angeles: human-I-T Q&A 4
Partnerships Pittsburgh: How was this developed? Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 5
Ext xternal Support Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 6
Connecting the Dots and Resources Pittsburgh: Computer Reach • $50 per computer • $75 an hour for instructors Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 7
Additional Considerations Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 8
Additional Considerations (2 (2) Pittsburgh: Computer Reach Digital literacy support and organization • Communication with multiple leaders • Staff time to execute surveys Austin: PHA for the City • Library and teacher scheduling of Austin and Austin Pathways • Funding Los Angeles: human-I-T Q&A 9
Additional Considerations - “reach” cart Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 10
Additional Considerations - “reach” cart (2) Pittsburgh: 2) Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 11
Additional Considerations (C (Camps) Pittsburgh: Computer Reach Residents’ access to camps • Attendance • Transportation Austin: PHA for the City • Childcare of Austin and Austin Pathways • Weather • Non-English speakers • Prior Education Los Angeles: human-I-T Q&A 12
Additional Considerations (E (Equipment) Pittsburgh: Computer Reach Camp equipment and software costs • Desktops - $50 • Bundled with monitor Austin: PHA for the City • Linux is free software of Austin and Austin • Chrome, LibreOffice Pathways Los Angeles: human-I-T Q&A 13
Additional Considerations (I (Instructors) Pittsburgh: Computer Reach Camp instructor costs • $75 an hour for traveling education consultants • $24 an hour for training assistant Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 14
Software for Devices (L (Level 1) ) Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 15
Software for Devices (L (Level 2) Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 16
Warranty Service Pittsburgh: Computer • Returns for replacement at Computer Reach location Reach • Fridays 9:30 a.m. – 3:30 p.m. Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 17
Technical Support Pittsburgh: Computer • Repairs and services are handled in house at Computer Reach Reach • Fridays 9:30 a.m. – 3:30 p.m. Austin: PHA • Neighborhood resources are in development for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 18
Pittsburgh: Computer Reach Austin: PHA for the City of Austin and Austin Pathways Los Angeles: human-I-T Q&A 19
ConnectHome ConnectHome Nation Mentor City Nation Webinar Housing Authority of the City of Austin and Austin Pathways Catherine Crago, Head of Strategic Initiatives 20
Unlocking the Connection: Progress Pittsburgh: Computer Reach • Three-phase approach • Internet service providers GoogleFiber and USFon • Digital literacy training: Continuum of service providers, HACA- Austin: PHA resident Digital, Mobility and Energy Ambassadors for the City of Austin • Computer device options. What we knew: and Austin • Earned is better than given. Pathways • Reuse and recycle high quality devices is better than buy new. • Desktop is just as important as smart phone. • The resources exist to help us find and refurbish high-quality devices Los Angeles: suitable for our residents. human-I-T • The willingness and patience to experiment will help us go fast. Q&A 21
Pittsburgh: Computer Reach Obtaining Devices Austin: PHA for the City • of Austin Partnerships and Austin • Device Partnerships: Securing the Hardware Pathways • Reimage & Refurbish with Software • Reimage, Refurbish & Deploy to HACA Residents • External Support Los Angeles: • Connecting the dots with other resources human-I-T Q&A 22
Device Partners: Securing the Hardware Pittsburgh: “It’s about the technology!” Computer Reach • Austin Community College (3 years) • Established in 1972. 41,500 credit students. • Student computer labs on multiple campuses. Refresh: 3 – 5 years. • City of Austin PC Community Loan Program (7 months) Austin: PHA • Pilot program associated with the City of Austin’s Grants for Technology for the City Opportunities program of Austin • De-asseted laptops and desktops that would normally be recycled and Austin Pathways • Corporate Partnership (2 months) • Fast-growing high tech company • Refresh rate of 2 – 3 years; purchase new power cords • Austin Forum on Technology and Society (2 months) Los Angeles: human-I-T • Broad swath of the community; thousands on mailing list Q&A 23
Refurbish and Reimage the Hardware Pittsburgh: “It’s about the process!” Computer Reach • Unni! (700 devices +) • Developed a way to reimage without internet • Uses only a USB & CD-ROM Austin: PHA • Open Source software – Linux operating system for the City • 32GB of Educational Content – Rachel via WorldPossible.org of Austin • City of Austin (25 Laptops) and Austin Pathways • Public Access Computing is a Microsoft Certified Refurbisher • Corporate Partner (130 MacBook Laptops) • IT Team refurbish and reimage with Mac OS Los Angeles: • No “local” (on laptop) software human-I-T • HACA adds Rachel via WorldPossible.org Q&A 24
Refurbish, , Reimage and Deploy to Users Pittsburgh: “It’s about the people!” Computer Reach • Partnership with Austin Community College • 6 to 15 part-time Work Study interns @ 19 hours per week • Hands-on experience related to coursework Austin: PHA • Interns provide deployments, encourage IT careers for the City of Austin • Partnership with City of Austin and Austin • Provides opportunity for interns, HACA-resident Digital Pathways Ambassadors and JobsPlus participants • Corporate Employee Community Engagement Programs Los Angeles: • Provides volunteers and sources of additional devices human-I-T Q&A 25
Pittsburgh: Computer Reach Ownership Austin: PHA for the City of Austin • Device lifecycle and Austin • How to administer Pathways • Technology adoption – how residents can help Los Angeles: human-I-T Q&A 26
Ownership (C (Cont.) Pittsburgh: Computer Reach • Residents earn devices, sign an Earned Device Agreement • Must be a HACA resident and in good standing • Accept As-Is, no guarantee, no warranty Austin: PHA • Keep for one year, use for self-sufficiency for the City of Austin • Change the password at the deployment and Austin • Technical support Pathways • Digital Ambassadors can help with technical support • Austin Community College interns can help Los Angeles: human-I-T Q&A 27
Pittsburgh: Computer Reach Additional Considerations (for AHA Austin: PHA for the City ownership program) of Austin • Software for devices and Austin • Evaluation Pathways Los Angeles: human-I-T Q&A 28
ConnectHome Nation Webinar human-I-T Paulina Sanchez, Program Manager 29
human-I-T Pittsburgh: Computer Reach ● Our Mission: • human-I-T connects low-income individuals and nonprofits to technology, internet, and digital training. By reusing instead of Austin: PHA recycling electronics, our team transforms e-waste into for the City of Austin and opportunities to promote digital inclusion and digital access. Austin Pathways ● Active Programs: Los • OurCycle LA Angeles: • PowerOn human-I-T • Frontier • Spectrum Q&A 30
ConnectHome Los Angeles Pilot Pittsburgh: Computer Reach • Key Partners Housing Authority of Los Angeles (HACLA) • Austin: PHA California Emerging Technology fund (CETF) • for the City Information Technology Agency - City of Los Angeles (ITA) • of Austin and Austin human-I-T • Pathways Los Angeles: human-I-T Q&A 31
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