ASSISTIVE DEVICES ASSISTIVE DEVICES & RELAY SERVICES - - PowerPoint PPT Presentation

ASSISTIVE DEVICES ASSISTIVE DEVICES & RELAY SERVICES

Communications & Alert Devices

 Flashing lights for doorbells &

fire alarms, etc.

 Scrolling text & text inputs on

g p shelter intercoms

 Vibrate for baby crying, etc.  Vibrate for baby crying, etc.

2

Relay Services

• Increases access for people who are Deaf, hard‐of‐

p p , hearing or have speech disabilities

• Always a 3rd party: Relay Operators (RO) must

Always a 3 party: Relay Operators (RO) must ensure privacy, can’t keep records of conversation

• Abuse Risks: Impersonation Transcripts
• Abuse Risks: Impersonation, Transcripts,

Monitoring, Damage device or hands, 911 is not reliable for all relay types. y yp

3 Regulated Canadian Relay Services

• 1. Teletypewriter (TTY) relay service: Also "traditional

message relay service (MRS)“ message relay service (MRS) .

• 2. Internet protocol (IP) relay service: Also “online

l i ” message relay service”.

• 3. Video relay service (VRS): To use Sign language. Video

Relay Service Trial Project 2010‐2012 pilot. Wireline, wireless & VoIP service providers must provide , p p customers with access to TTY & IP relay services.

CRTC regulates relay services: http://www.crtc.gc.ca/eng/INFO_SHT/t1038.htm

IP Internet Relay Services

 Via websites, texts and instant messaging.  R

i t ith h IP l id

 Register with phone or IP relay provider.

Internet Relay: Typed Conversations y yp

l l

• RO: “Welcome to Relay

Service, this is RO Renee. Vi ti [t h tli #]

• RO: “This is IP relay
• perator Chris. You

have a message

• Victim: [types hotline #]
• RO: Ringing.

f have a message.

• Victim: ok GA
• RO: You’re a heartless,
• RO: Hello crisis hotline. (f)

speaking GA Vi i Hi I d h

• RO: You re a heartless,

sick, nerdy b@$#%. Die and go to hell. End f Th k

• Victim: Hi, I do you have a

shelter? GA

• RO Y

d

• f message. Thank you

IP relay…”

• [Relay hangs up]
• RO:Yes we do.
• [Relay hangs up]

Video Phones & Relay

• Sign language via Video Phone or web cams

N d hi h d I t t ti

• Need high speed Internet connection
• Risks: Can be recorded, 911, monitor device & video

messages messages

Wants Video Remote Interpreting in banks, stores , etc.

Police Car Video Remote Interpreting

 Video Remoting Interpreting is a service that

agencies can pay for so they have immediate access agencies can pay for so they have immediate access to sign interpreters 24X7.

 In 2010, D.C. Police installed video conference  In 2010, D.C. Police installed video conference

software in 15 cars, 7 stations & 3 substations

Accessibility & Safety y y

 Be accessible! Train staff about Assistive Devices &

Relay Services. Budget for Interpreter Services.

 3rd Parties & Interpreters: discuss tradeoffs of in‐

person vs. video/remote sign interpreters

 Safety Plan about:

• Impersonation
• Monitoring of devices or services
• 911 access

Some Resources

 Disabled Women’s Network Canada  Disabled Women s Network Canada

dawncanada.net

 Canadian Association for the Deaf cad ca  Canadian Association for the Deaf cad.ca  Canadian Hearing Society chs.ca  Interpreter Services & Associations of Visual

Language Interpreters

 Assistive Devices Programs (ADP) & Personal

Support Networks