desk redesign Andrea Boehme, Director of Access Services Juli - - PowerPoint PPT Presentation
Using observations to plan a desk redesign Andrea Boehme, Director of Access Services Juli McCarroll, Coordinator of Circulation Dive Into Data 2 July 20,2017 Intros and Overview Current Layout Purpose and Research Questions
Andrea Boehme, Director of Access Services Juli McCarroll, Coordinator of Circulation Dive Into Data 2 – July 20,2017
Current Layout Purpose and Research Questions Methodology Analysis Findings Recommendations Where we are now
Update desk Inform staff and patron needs for an updated circulation desk Ensure ADA compliancy Streamline function and location of furniture to increase efficiency
Pseudo-Ethnographic study Director of Access Services, Coordinator of Circulation, Graduate Student
Supervisor collected data
22 hour-long observation sessions on randomly selected days/times 2 templates for staff and patron movement and a notes section 10 minutes to track movement, 5 to write notes, 15 for general observations Observations scanned. Notes transcribed into Excel
Issues with data collection Placed items in spreadsheet and divided into themes
Desk layout with materials over a large space causes long trips Examples:
hold and reserves shelves location of check-in desk pass-around materials return bin Laptops
Division of labor Who gets the patron Frequency of interactions Types of interactions
Small part but future implications Rummaging
Location Description Checkouts Percentage mmdk Laptops, charging cords, iPads, Kindles, cameras, etc. 23,433 20.61% mmrs Course Reserves 20,050 17.64% mmmo Main collection 25,144 22.12% Checkouts FY 16/17
Working with campus planning – many delays and some changes Policy changes Procedure changes – check in desk Chair at counter Questioning self checkout
Andrea Boehme andboeh@bgsu.edu Juli McCarroll jmccarr@bgsu.edu