Company Presentation The Martin & Servera Group is the leading - - PDF document
/ 2017 M A R T I N & S E R V E R A / M A R T I N & S E R V E R A R E S TA U R A N G B U T I K E R / G R N S A K S H A L L E N S O R U N D A F L L M A N S K T T / G A L AT E A / M A R T I N & S E R V E R A S O
M A R T I N & S E R V E R A / M A R T I N & S E R V E R A R E S TA U R A N G B U T I K E R / G R Ö N S A K S H A L L E N S O R U N D A F Ä L L M A N S K Ö T T / G A L AT E A / M A R T I N & S E R V E R A S O L U T I O N S / C H I P S T E R S / D I S K T E K N I K
/2017
The Martin & Servera Group is the leading restaurant and commercial catering specialist in Sweden. We are a Swedish family-owned group of
group provide beverages, fresh produce, equipment and services to restaurants, cafés, bars and caterers throughout Sweden every day.
Whether the customer operate a restaurant, a bakery, a school canteen, or a nationwide restaurant chain, we have the products and solutions they need. For our customers, we are a business partner with extensive knowledge and a genuine commitment to the development of the Swedish food industry.
OUR STAFF IS professional,
knowledgeable and truly committed when dealing with Martin & Servera’s customers. We locate the organic vegetables a café
dishes on the menu with the perfect beers. We provide the premium meat every chef wants. We hire the best people in the industry for our courses. We make sure our web site has loads of useful information and recipes. Sustainability and the long-term perspective is important to us. Martin & Servera wants to make a difference when it comes to important issues such as reducing
3
Welcome!
Håkan Åkerström, CEO and Group CEO, Martin & Servera
the use of antibiotics in animal care, sustainable fjshing and responsible production of both soy and palm oil. Martin & Servera strives to increase the sales of organic and eco-labelled products. Therefore we offer our customers the widest range of organic products on the market. Many restaurants want to use products which are locally
working to increase the range
producers. We provide our customers with inspiration, services and
and our sales offjces are located throughout Sweden. Let me introduce the Martin & Servera Group – our companies, what we have to offer and briefmy how we work on sustainability. Please contact us if you have questions or want to know more!
MARTIN & SERVERA’S ORGANIZATIONAL STRUCTURE
Martin & Servera Martin & Servera Restaurangdistribution Martin & Servera Restaurangbutiker Specialist companies Grönsakshallen Sorunda Martin & Servera Solutions Galatea Diskteknik Chipsters Fällmans Kött
4
In 2016 the Martin & Servera Group had a turnover of SEK 13.3 billion (SEK 13 billion the previous year).
15 10 5 2012 2013 2014 2015 2016The Martin & Servera Group’s sales 2012-2016 (billions SEK)
In 2020, 40 percent of sales to public sector and 15 percent
rants will be organic or eco-labelled. 2016 results: 28.3 and 9.9 percent.
Organic goals for 2020
MISSION, VISION & BRAND PROMISE
Martin & Servera’s mission, vision and brand promise cover all our activities. They establish the overall framework and the basis for how we conduct ourselves as a group, and include all
target groups. Mission: “Martin & Servera provide the professional food service industry with supplies, services and knowledge that make customers’ lives easier and improve their business.” Vision: “Where food and drink are served, Martin & Servera will be the obvious choice.” Brand promise: “Knowledge that develops your business.”
Number of us working at Martin & Servera in 2016.
The Martin & Servera Group is located all
know the local market and are close to our customers, with extensive knowledge of the restaurant industry’s needs.
5
The Martin & Servera Group is owned by Axel Johnson AB and the Oldmark family. Axel Johnson AB has worked in commerce since 1873, and the Oldmark family since 1897. We specialise in the restaurant industry’s needs. Restaurateurs across Sweden are turning to us for help with the right items at the right price: fresh produce, beverages, equipment, service, inspiration and training. And much more. The Group’s strategy is to complement the parent company’s operations in restaurant distribution through subsidiaries that have range and expertise that add value both for the Group as a whole and for our customers.WE ARE BUSINESS PARTNERS TO
help everyone who works in the restaurant and catering fjelds with the products, the services and the knowledge they need in their
Restaurants Public sector Restaurant and hotel chains
Martin & Servera’s customers
A large portion of Martin & Servera’s total sales occur via e-commerce or
tailored to the customer, easy to personalise, and easily navigable. We ofger a large range of products.
The average delivery from Martin & Servera Restaurant Distribution contains goods with a value of around 7,600 SEK.
57%
Halmstad Malmö Umeå Örnsköldsvik Gävle Stockholm Enköping Borlänge Karlstad Gällivare Kiruna Norrköping Visby Jönköping Göteborg Kalmar Luleå Skellefteå Sundsvall Östersund Nyköping Örebro Hässleholm Mora Uddevalla Linköping
The Martin & Servera Group consists of the parent company, Martin & Servera, along with subsidiaries Fällmans Kött, Galatea, Grönsakshallen Sorunda, Martin & Servera Restaurangbutiker, Martin & Servera Solutions, Chipsters and Diskteknik.
The Martin & Servera Group
t h e m a rt i n & s e rv e r a g r o u p
MARTIN
&
SERVERA is the Group’s
parent company, the leading wholesale business partner for restaurants all over Sweden. Martin & Servera offers fresh produce, restaurant equipment, beverages and other food items. The company has specialists and sales offjces all over Sweden. Every day, our more than 2,900 employees work to purchase, receive, manage, sell and distribute food, beverages, equip- ment and consumables. This is a large part of our day-to-day opera-
As a business partner, Martin & Servera also helps customers with services and training. Premium- portalen is a subscription service that offers competitively priced contracts on everything from credit cards to self-monitoring programs and offjce supplies.
Martin & Servera
MOR Online is a web applica- tion for inventory, costing and
customers the right information support. GastroMerit is Martin & Servera’s educational operation. GastroMerit offers courses and training in cooking, leadership, fjnance, service and beverages. Course leaders are hand picked for their knowledge and their ability to inspire and teach.
MARTIN
&
SERVERA RESTAURANGBUTIKER (Restaurant
Stores) offers a broad range of professional restaurant products – from vegetables and meat to glassware and kitchen appliances. At the Restaurant Stores, customers pick up and pay for their items on site. Customers include restaurants, cafés, food trucks, service homes, businesses and associations. Martin & Servera Restaurangbutiker are open seven days a week and also offer wine, spirits and beer to customers with an alcohol license. In the spring
Martin & Servera Restaurangbutiker
changed their name to Martin & Servera Restaurangbutiker. At the same time, a new restaurant store opened in Bromma and a new store concept was launched. Affordable, professional and personal are our watchwords.
Everything from fresh produce to restaurant equipment, as well as wine, spirits and beer for clients with an alcohol licence.
7
We are Sweden’s leading wholesaler and business partner for restaurants throughout Sweden.
t h e m a rt i n & s e rv e r a g r o u p
FÄLLMANS KÖTT is one of Sweden’s
leading wholesalers of meat, game, poultry and charcuterie products – from their own farms and from producers all over the
quality meats and knowledgeable service. Fällmans Kött cuts and prepares meat in its own facilities and has control over the materials used from breeding to fjnished product. Fällmans Kött also produces sausages and cured meats from its
Grönsakshallen Sorunda Fällmans Kött
GRÖNSAKSHALLEN SORUNDA
vegetables and the production of pre-cut and processed fruits and
restaurants, hotels, course centres and caterers. The company is known for its broad and unique product range. Grönsakshallen Sorunda has four locations: Stockholm, Mora, Göteborg and Nyköping. Grönsakshallen Sorunda is open around the clock, year round.
A wide range of fruit and vegetables as well as its own production of pre-cut and processed fruits and vegetables. Meat, game, poultry and charcuterie products from Swedish farms and from international producers.
8
Its customers include restau- rants, hotels, course centres and
chefs and meat producers to drive development forward.
Martin & Servera Solutions
MARTIN
&
SERVERA SOLUTIONS
specialises in draft beer and water facilities – the whole chain, from design, manufacturing and installation to service and maintenance. The main target group are hotels, bars and restaurants, and the company cooperates with the leading distributors of beer and
everything from customised solutions in partnership with interior designers to installations for large events. Martin & Servera Solutions also
Specialists in draft beer and water systems for the restaurant industry.
restaurants, cafés and bars get an effjcient system for serving still
combines design and fmexibility with environmentally-friendly aspects such as reduced transport and easy management.
t h e m a rt i n & s e rv e r a g r o u p
Offers over 120 quality brands of beer, wine and spirits.
GALATEA imports and distributes
beer, wine and spirits in the Nordic market. Galatea offers
imported beer, cider, wine and
Swedish brands of beer, cider and spirits. Galatea customers include restaurants and bars such as Systembolaget and the retail
production and the largest organic beverage selection in Sweden. Through its subsidiary Brygghuset i Sigtuna AB, Galatea develops craft beer for its own brands S:t Eriks and Sigtuna.
Galatea distributes through the wholly-owned subsidiary KGA Logistik AB, Karlskoga, which has a contract with Carlsberg Logistics for transport in Sweden.
9
DISKTEKNIK is Sweden’s leading
company in the area of dishes, laundry, and cleaning. The main
The company started in 1970, and aims to develop knowledge, technology and products in the area of dishes, laundry and cleaning – to help create good hygiene, safe food and an improved overall economic situation for customers.
CHIPSTERS is one of Finland’s
leading companies in the area of fjsh processing and fjsh products. The company began its operations back in 1934. Chipsters offjces in Kerava, Naantali and Vaajakoski enable a nationwide distribution and sales network. The company’s fjsh-processing plant is located in Mariehamn.
A wide variety of fresh fish and seafood products. Leader in dishes, laundry and cleaning.
10
t h e m a rt i n & s e rv e r a g r o u p
EASY TO ORDER Our customers order by telephone, e-trade or
200 sales staff are there to help customers fjnd the right products. SUSTAINABLE LOGISTICS Everything in a single delivery is not only effjcient and simple – it’s also good for the environment and traffjc safety to cut down on the number of shipments to a
trucks are powered by the fossil-free bio-fuel HVO, hydrogenated vegetable oils. RIGHT ITEMS AT THE RIGHT TIME The right items must be delivered in the proper condition and at the right time. Nothing is more important to us. Each day, year round, Martin & Servera takes responsibility for our customers receiving exactly the products they need for their
consideration given to environment, cost and quality.
11
Farmers and producers bring their products to us for delivery to restaurants, caterers, cafés and bars. Every detail of our daily work is done with care and with respect for food, materials, beverages and more. WE DELIVER DAILY TO
restaurants, cafés, fast-food locations, schools and hospitals.
Martin & Servera’s range of
includes around 50,000 items.
PLANNING AND PICKING Experience and planning are needed when products are being placed in our
pick things out as effjciently as possible. There is thought behind each selection location: industrial products early in the loop; not too similar items next to each other to avoid errors; and frequent items at the central storage locations. EVERYTHING A RESTAURANT NEEDS Our customers have a wide selection to choose among. We have products at many different price levels and a continuing stream of interesting new prod-
wide assortment of organic and eco-labelled products. FOCUS ON FOOD SAFETY Food safety is an important issue for us. It requires proper inspections when goods arrive at our warehouses. Our staff ensure that the order is complete, the goods are clean and have the right temperature. All products are stored in different temperature zones and distributed at the proper temperature.
p r o d u c t s
We offer more than 2,000 products in the categories of meat, charcuterie, cheese, seafood and dairy. We are constantly introducing new, interesting products and our range is developing all the time.
We have fresh produce to suit everyone from small restaurants and cafés to canteens and school
variety of options. We continu-
esting products. We are proud to partner with some of Sweden’s top producers. Martin & Servera offers a continu- ally growing range of regionally-
Veal, premium biff, game, chicken, cod, portobello and asparagus.
13
produced Swedish products from farmers and producers around the country. It makes it easier for our customers to use products in season and to offer guests dishes that are consistent in taste with local customs and cooking concept. We work hard to ensure supply and meet demand – for example, in organic Swedish meat.
Martin & Servera works long- term to constantly broaden their range of organic and eco-labelled products. It is part
based on our strong commitment to environmental issues, our environmental certifjcation and
Martin & Servera has set new ambitious goals to nearly double sales of organic and eco-labelled
fjve-year target for sales of organic and eco-labelled products. In 2020, 40 percent of sales to the public sector and 15 percent of sales to commercial restaurants will be organic or eco-labelled. Through our seafood policy, we want to contribute to sustainable fjshing and promote the sale of fjsh and shellfjsh that are KRAV-, MSC- and ASC labelled. The whole list can be seen at martinservera.se.
In 2020, 40 percent
public sector and 15 percent of sales to commercial restaurants will be
labelled.
14
Martin & Servera offers the widest range in the market of over 4,000 organic and eco-labelled products. Our own fish and shellfish policy sees us doing our bit towards sustainable fishing.
Sustainable, organic and eco-labelled.
The purchase of restaurant equip- ment and non-food is one of the most important investments for a restaurant, a coffee shop or a restaurant chain. Technology should be properly adapted – in everything from machinery to
should be emphasised in the interior, the take-away items and
tively is essential because these are often costly investments, such as new machinery for the kitchen. Martin & Servera helps customers to fjnd individual, cost- effective and sustainable solutions for restaurant equipment and non-food. We work together with our customers in order to make their daily operations more effjcient.
15
Martin & Servera has a wide range of restaurant equipment and non-food. With us, customers can also receive help with the unique needs that can arise when
decorating the hotel bar.
Plates, cutlery, glassware, takeaway and high-tech ovens.
design on dishes, plates, cutlery and glasses should elevate guests’ dining experience, and simplify management. Martin & Servera offers both products and expertise in non- food, restaurant equipment and
decisions when constructing or
Martin & Servera’s beverage specialists have deep knowledge
trained sommeliers; others have worked in the restaurant industry for many years. This helps us to assist our clients with the right beverages for bars and cafés. We are happy to match the restau- rant menu with different beverage suggestions. Martin & Servera has a wide selection of non-alcoholic bever-
16
We offer a full range of beve- rages – wine, spirits and beer, as well as non-alcoholic
choose products from small, local emerging breweries along with large established brands.
Craft beer, IPA, wines, whisky, gin, tequila and sherry.
choose among affordable house wines and classic exclusive wines. We also offer a wide range of Swedish and American craft beer as well as many different kinds of draft beer. Furthermore, we can assist in the installing of draft beer- and water facilities. The range of drinks is constantly evolving, with products from quality-conscious producers. Our range of organic and eco- labelled products also continues to grow.
We offer a series of affordable basic goods under our Martin & Servera brand. For customers who want to fjnd carefully selected delicacies, there is Martin & Servera Premium. Under the brand Martin Olsson we offer selected coffee products to suit restaurants and caterers. Formo is our own brand of non- food products, such as candles and disposable plastic gloves.
Martin & Servera offers nearly 1,000 carefully selected products under its own brand. The aim is for our products to help customers find good quality at a good price.
17
Our own products: Espresso, jam, candles and disposable gloves.
Our products are carefully chosen for their features, for best quality and taste. They are produced to match customer
are traceable. The producers of our own prod- ucts follows Martin & Servera’s quality standards and code of conduct with regard to social responsibility and sustainability.
GastroMerit GastroMerit is Martin & Servera’s educational operation and offers courses and training in cooking, leadership, fjnance, service and
hand picked for their knowledge and their ability to inspire and teach. Besides many different one- and two-day courses, GastroMerit
the chef and sommelier training
are investments in both the company and the staff. Well- trained and competent staff
Martin & Servera offers a large range of services, courses and
18
Courses, trainings and restaurant services.
improve our customers’ competi- tive position, increase their profjtability, and create a good corporate culture. MOR Online MOR Online is a web application for inventory, costing and analysis. A tool that gives our customers the right information support. MOR Online includes over 30,000 products, recipes and dishes. Customers can easily see which products they have bought before, which are lactose-free or local and which are campaign priced. The program helps with everything from inventory to the costing and pricing of dishes. MOR Online helps customers increase profjt- ability and frees up time for other things. Premiumportalen Premiumportalen is a subscrip- tion service fjlled with offers for reducing operating costs. Via Premiumportalen, our customers receive offers on services that restaurateurs need – for example, credit card processing, insurance, music contracts, electricity contracts and waste management.
pa rt n e r s h i p s
19
Martin & Servera support the restaurant industry. We believe in building
In partnership with the restaurant industry.
MARTIN
&
SERVERA SUPPORTS increased diversity
and equality in the industry. We participate in industry projects which makes the Swedish food industry grow and meet the demand for local and
We are committed to industry sustainability issues like trade cooperations to increase the use of certifjed palm oil and soy. We support a lot of trade contests, competitions and events locally, regionally and nationwide. The gastronomic development in Sweden is important for us and inspires chefs all over the country.
Photo: Per Erik Berglund, Znapshot Tomorrow’s menu is based
for animals, people and the
actively work with sustainability and place high demands on our suppliers.
21
Today’s restaurant-, bar- and café guests are more environmentally concious and make conscious
customers can feel secure in their choice of business partner. We are pushing major issues regarding the environment, ethics and social responsibility. We are big enough to make a
Our view on sustainability.
Our value chain.
WE INVESTIGATE CUSTOMER NEEDS
WE CONTRACT AND PURCHASE
and products
WE SELL AND INFORM
environmentally-labelled
seafood
WE STOCK
temperature
quality certifjcations WE DISTRIBUTE
and auditing of chartered carriers
difference and we are affecting many in multiple ways. Therefore, sustainable business is the obvious path. Martin & Servera engages in long-term quality- and environmental efforts that create business benefjts for both us and our
environment is good for all of us. Together with staff, suppliers, customers and shareholders, we work to manage risk, minimise environmental impact and provide opportunities throughout the value chain. Martin & Servera’s annual- and sustainability report can be downloaded at martinservera.se. Read more on page 22–27.
Martin & Servera’s guiding principles are a way to identify and clarify our sustainability efforts. Within each area, we define goals and priorities, which helps us to guide our sustainability efforts. On the following pages, we present a brief portion of our sustain- ability efforts, together with goals and priorities for the coming year. Download and read our full annual- and sustainability report at martinservera.se.
The guiding principles are a way to define and involve all our staff in sustainability work. Our five guiding principles are below.
Our guiding principles.
Resource-efficient
Effective use of energy and resources in our own
Sustainable
A wide range of sustainable products and services for today’s conscious restaurants. Quality and food safety: Safe and secure supply of goods. Sustainable production: Goods that are produced with care for people, animals and nature. Good employer: Employees who develop and thrive, and a workplace that attracts a variety of skilled employees.
MARTIN
&
SERVERA WORKS syste-
matically and continuously to reduce the negative environmental impact of energy consumption, transport and wastage. Working long-term with the best practices and preventive measures and investments contributes to ongoing
to further improve distribution fjll rate, i.e. to make sure carriers are fully loaded when they depart from
handled a larger quantity of goods in 2016 than the previous year without an increase in energy use. Modern building techniques contribute to efforts at reducing emissions and energy consumption. The beginning of 2016 saw the
energy-effjcient warehouse in Umeå. Energy consumption at the warehouse in Umeå has been reduced by 40-50 percent compared to the previous
Making our operations work as resource-efficiently as possible is one of Martin & Servera’s top priorities. Efficient logistics, electricity from renewable energy sources and warehouses with high energy performance are steps that contribute to reducing environmental impact and energy consumption.
f r o m o u r 2 0 1 6 s u s ta i n a b i l i t y r e p o rt
2016 ACTIVITIES
Heat generated by our refrigeration facilities is used for heating other parts
New, energy-effjcient warehouse in Umeå with high energy performance. Construction of new, energy-effjcient warehouse in Enköping. Audits of distributors to monitor standards for environmental work, working conditions, food safety and more. New warehouse-management system designed to improve and streamline the handling of goods.
2016 RESULTS
12.81 kg of delivered goods per kWh consumed (previous year: 11.67 kg). This pertains to Martin & Servera AB. The average sales value for Martin & Servera AB was 7,574 SEK, i.e. net sales in SEK divided by number of deliveries (previous year: 7,201 SEK). 0.49 % waste for Martin & Servera AB (previous year: 0.43 %).
2017 PRIORITIES
Starting operations in Enköping and termination operations in Västerås and Årsta. Continued implementation of new warehouse management system. Reducing energy consumption in existing buildings by 3 %.
The solar cell system
warehouse in Umeå has generated about 140,000
that we saved about 55,000 kg of carbon dioxide.
23
Resource-efficient
warehouse, and the new building is almost three times larger. Martin & Servera’s new warehouse in Enköping consolidates the warehouse
located in Västerås and Årsta. This is expected to reduce energy consumption by about 50 percent compared to previous storage facilities. Sustainability issues have been the focus for both construction projects. The warehouse in Enköping has an
making distribution in the region as effjcient, short and climate-friendly as possible. Efforts to reduce Martin & Servera’s energy use overall continue to aim at tough targets, such as a 50 percent reduction in energy use when we build new warehouses, and a 3 percent annual energy reduction in existing warehouses.
r e s o u r c e - e f f i c i e n t
LONG-TERM and sustainable thinking
about the range of products we offer is important. Martin & Servera has approxi- mately 4,000 organic or eco- labelled products in stock. In 2016, twelve new organic and eco- labelled products were launched under our own brand, Martin & Servera. We have also worked to facili- tate sustainable choices for our customers by clarifying which products are organic and eco- labelled in campaign marketing
f r o m o u r 2 0 1 6 s u s ta i n a b i l i t y r e p o rt
2016 ACTIVITIES
Thorough review and update of our seafood list. Long-term goals (2020) were set for the sales of organic and eco-labelled items. Communications on sustainability at martinservera.se were made more user- friendly and detailed.
1) Restaurants’ purchases (in SEK) for 2016 compared with 2015. 2) Growth = sales in SEK in 2016 compared to 2015.24
Martin & Servera strive to provide our customers with sustainable added value. A large range of organic and environmentally-labelled products, a sustainability-audited fish and seafood list, and partnerships that contribute to
Sustainable products.
and on our e-commerce site. We have our own fjsh and seafood policy that is continually
sells eco-labelled fjsh and seafood products. Since 2011, Martin & Servera has challenged suppliers and customers in an annual competi-
sustainability issues to inspire commitment and improvements. In 2016 the aim was to increase knowledge and sales of vegetarian food.
2016 RESULTS
Around 4,000 organic and eco-labelled products offered. Organic and eco-labelled items accounted for 28.3 % of total sales in SEK to the public sector, and 9.9 % to commercial restaurants. In 2016, restaurants saw a growth
%, compared to 2015, in sales (in SEK) of organic and eco-labelled products from Martin & Servera AB. The growth rate for the public sector was 14 %.
2017 PRIORITIES
Increased sales of organic and eco-labelled items: 11.5 % of total sales in SEK to the commercial market and 32 % to the public sector. Identifjcation of non-sustainably produced goods, in order to seek
replace the former with them.
At the beginning of 2016, new long-term goals were set for 2020 concerning the percentage of
customers’ overall purchases from Martin & Servera AB. The goal is 15 percent for commercial restau- rants and 40 percent for the public sector. Commercial restaurants expe- rienced a growth of 26 percent total in organic and eco-labelled products in 20162). The growth rate for the public sector was 14 percent2).
s u s ta i n a b l e p r o d u c t s
Commercial restaurants increased their purchases
eco-labelled products from Martin & Servera AB by 26 %1).
FOOD SAFETY IS essential to
what Martin & Servera offers. Therefore, we work with strict procedures and rigorous controls. We monitor our suppliers through tests, samplings, inspections of products and information and temperature measuring. Martin & Servera also makes continuous investments, e.g. in warehouses with temperate areas for the best durability of different products, trucks with refrigeration, and temperature measurement systems. We have effjcient and well- functioning procedures for what should happen and who should be informed when we receive information of hazardous
customer or supplier. In 2016, a total of 23 (previous year: 37) product recalls occurred: 12 because of a food safety risk and 11 because of defjcient quality. Martin & Servera’s environ- mental and quality certifjcates show that we have effective procedures for the inspection of goods, products and deliveries – and that food safety is constantly in focus.
Quality and food safety is one of our key sustainability
strong chain of controls throughout the supply chain: from supplier production to the receipt of goods, and right up to delivery to the customer.
f r o m o u r 2 0 1 6 s u s ta i n a b i l i t y r e p o rt
2016 ACTIVITIES
Food-safety training included in the introduction of new employees. 23 product recalls carried out due to a risk of poor quality or food safety. Co-organiser of industry seminar on food fraud in the food-supply chain. Upgrading of ISO certifjcations (ISO 9001, ISO 14001) to the 2015 edition.
2016 RESULTS
The percentage of handling errors at Martin & Servera AB remained at the same level as the previous year: 0.08 %. The percentage of erroneously-recorded
AB decreased to 0.17 % (previous year: 0.19 %).
2017 PRIORITIES
To further strengthen quality assurance efforts for products under our own brand, the quality department will expand. Further work on risk assessment and systematic efforts against food fraud. Focus on food safety in Martin & Servera AB’s supply chains.
25
Quality & food safety.
There is increased interest from customers in performing their own audits of their supply
are examples of two customers who perform audits of Martin & Servera. It is becoming more and more common for Sweden’s municipalities to choose to perform audits of their purchasing
Martin & Servera work with sustainability issues and supply chain auditing.
q u a l i t y & f o o d s a f e t y
MARTIN
&
SERVERA introduced
its code of conduct in 2008 and updated it in 2015. It includes requirements on health and safety, working conditions, anti- corruption policies, human rights, environmental performance, animal welfare and efforts against antibiotic resistance. The audits we conduct with our suppliers should be regarded as an opportunity for development. The work is a natural part of the cooperation with suppliers in Sweden, in Europe and overseas. Martin & Servera will successively replace the palm
brand with other, certifjed palm
This means that the oil used is guaranteed certifjed, but not traceable to an individual
f r o m o u r 2 0 1 6 s u s ta i n a b i l i t y r e p o rt
26
Martin & Servera’s code of conduct is the basis for
we sell must be sustainably produced, with focus on animal welfare, good working conditions and low environmental impact.
Sustainable production.
reached sometime during 2017. To support the development of sustainably produced palm oil, Martin & Servera AB purchases GreenPalm certifjcates. Martin & Servera are also members of Roundtable on Sustainable Palm Oil (RSPO), an
sustainably produced palm oil. Martin & Servera has a soy policy, and purchases soy certifjcates to compensate for the volume of soy (this also applies to soy feed) used in the making of products with our own brand. We are members of the Roundtable on Responsible Soy Production (RTRS), which works towards long-term, sustainable soy production. Since 2015, we have been represented in China through Axfood’s purchasing offjces in
we began training staff at three factories in China. The training, which occurs via e-learning, will contribute to increased awareness at all levels in the factories concerning the requirements in
2016 ACTIVITIES
Participating in the development of IP Arbetsvillkor, a new standard for better working conditions in Sweden. E-learning on code of conduct for factory workers in China. Decision on membership in BSCI (Business Social Compliance Initiative). Ongoing dialogue with suppliers on antibiotics issues.
2016 RESULTS
Martin & Servera performed 19 supplier audits (2015: 15) focusing on sustain- ability and food safety. 80 % of Martin & Servera’s suppliers have signed the code of conduct (previous year: 74 %). Martin & Servera has purchased soy certifjcates equivalent to 4,500 tonnes
Martin & Servera has purchased palm oil certifjcates equivalent to 100 tonnes of palm oil (last year: 100 tonnes).
2017 PRIORITIES
100 % of Martin & Servera’s suppliers for their own-brand products have signed the code of conduct. 90 % of other suppliers have signed the code of conduct. Changed focus in supplier coopera- tion – from audits to a more productive dialogue.
s u s ta i n a b l e p r o d u c t i o n
In 2016, we started training staff at three factories in China, to increase awareness regarding working conditions and human rights.
OUR STAFF are the core of our
company and what we offer to customers. Martin & Servera wants to be an attractive and sustainable employer. Our workplaces must be healthy and safe. Our employees should feel comfortable and safe at work. We see diversity as a strength of
profjtability.
f r o m o u r 2 0 1 6 s u s ta i n a b i l i t y r e p o rt
27
Martin & Servera wants to be an attractive employer, and works to enable employees to thrive and develop. Work on increasing diversity is a priority.
Good employer.
Martin & Servera works according to a specifjc action plan for increasing diversity. In 2016 all employees went through an internal training program on diversity and inclusion. Every year, we perform an employee survey. In 2016, this showed that Martin & Servera generally has a good working environment and that the managers have become better at leading their groups and providing feedback. They are also more open to new suggestions and ideas. All this is in line with the development program that all managers have attended. Good relations between people create the best businesses.
2016 ACTIVITIES
Harmonisation of terms of employment. Project to strengthen recruitment brand. Continual implementation of Martin & Servera’s values. Employee surveys. Diversity training for all employees.
2016 RESULTS
47 % of employees had fewer than fjve sick days (2015: 43,7 %). The percentage of women in managerial positions was 27 % (2015: 27 %). In management the corresponding fjgure was 33 % (2015: 20 %). 7,566 hours of internal training were conducted.
2017 PRIORITIES
Implementation of HR Management system. Establish the company as a value-driven company, and an employer characterized by diversity.
DIVERSITY GOALS FOR 2020
The proportion of persons with foreign background1) in managing positions should be at least 20 % in 2020. Gender balance in managing positions should be in the 40-60 % range in 2020. The gender balance should be in the range of 40-60 % per function in in every Martin & Servera department in 2020.
g o o d e m p l o y e r
1) “Foreign background” follows SCB’s (Statistics Sweden) definition: foreign-born or native-born with two foreign-born parents. For contact information for our local sales offices around Sweden, visit martinservera.se/kontakt. Follow us on social media: #martinservera. Welcome!
The Martin & Servera Group is Sweden’s leading restaurant and commercial catering
group of companies. The companies in the group provide beverages, fresh produce, food, equipment and services to restaurants, cafés, bars and caterers throughout Sweden every day.
Follow us at facebook.com/martinochservera Follow our Instagram at @martinservera Follow us on LinkedIn at martinservera E-mail us at info@martinservera.se web: martinservera.se
C E R T I F I E R A T L E D N I N G S S Y S T E M ISO 9001 ISO 14001