Company Presentation The Martin & Servera Group is Swedens - - PDF document
/ 2018 MARTIN & SERVERA RESTAURANGHANDEL / MARTIN & SERVERA LOGISTIK / MARTIN & SERVERA RESTAURANGBUTIKER CHIPSTERS / DISKTEKNIK / FLLMANS KTT / GALATEA / GRNSAKSHALLEN SORUNDA / STILL SPARKLING SOLUTIONS Company Presentation
MARTIN & SERVERA RESTAURANGHANDEL / MARTIN & SERVERA LOGISTIK / MARTIN & SERVERA RESTAURANGBUTIKER CHIPSTERS / DISKTEKNIK / FÄLLMANS KÖTT / GALATEA / GRÖNSAKSHALLEN SORUNDA / STILL SPARKLING SOLUTIONS
The Martin & Servera Group is Sweden’s leading restaurant and commercial catering
fresh produce, equipment and services to restaurants, cafes, bars and caterers throughout Sweden.
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Whether the customer operate a restaurant, a bakery, a school canteen, or a nationwide restaurant chain, we have the products and solutions they need. Every day – year in, year out – we see to it that our customers get the goods and the service they want.
MARTIN & SERVERA’S staff always go
the extra mile for our customers. This may involve small but important items. We locate the
We match the vegetarian dishes
meat every chef wants. That little extra, of course, also applies to the courses and services we offer.. Sustainability and the long-term perspective are priority matters to us. Martin & Servera strives to increase the sales of organic and eco-labelled products. Martin & Servera wants to make a difference when it comes to important issues such as reducing the use of antibiotics in animal care, sustainable fjshing and responsible production of both soy and palm oil.. We offer our customers the widest range of organic products
uously working to increase the range of products from local Swedish producers. We provide our customers with inspiration, services and know-
customers every day operations. We know the local market and our sales offjces are located throughout Sweden.
Warehouse locations Martin & Servera sales offices Martin & Servera subsidiaries
The Martin & Servera Group has locations all over Sweden.We know the local market and are close to our customers, with extensive knowledge of the restaurant industry’s needs.
Halmstad Malmö Umeå Stockholm Enköping Norrköping Jönköping Göteborg Luleå Sundsvall Östersund Nyköping Hässleholm Mora Uddevalla
OUR AREAS OF OPERATION AND SUBSIDIARIES
The organisational chart shows the Martin & Servera Group as of 2018.
Business concept, vision & values
Martin & Servera’s mission, vision and values apply to all of our
for how we conduct ourselves as a group, and encompass all opera- tions, brands and target groups.
BUSINESS CONCEPT
Martin & Servera provide the professional food service industry with supplies, services and knowledge that make customers' lives easier and improve their business.
VISION
Where food and drink are served, Martin & Servera will be the obvious choice.
VALUES
Committed, courageous and competent.
The Martin & Servera Group Fresh Produce Martin & Servera Finland Martin & Servera Restauranghandel AB Martin & Servera Logistik AB Martin & Servera Restaurangbutiker AB Chipsters Oy Fällmans Kött AB Galatea AB KGA Logistik AB Cleano Production AB Brygghuset i Sigtuna AB Storköksteknik AB Lubeco A/S Diskteknik Oy Still Sparkling Solutions AB Fiskhallen Sorunda AB Beverages and Beverage Solutions Dish washing and Service Solutions Diskteknik AB Grönsakshallen Sorunda AB
The Martin & Servera Group is owned by Axel Johnson AB and the Oldmark family. Axel Johnson AB has operated in the commercial sector since 1873, and the Oldmark family since 1897. We specialise in the restaurant industry’s needs. Restaurateurs across Sweden are turning to us for help with the right items at the right price: fresh produce, beverages, equipment, service, inspiration and training. And much more. The Group's strategy is to complement our offerings with a range and expertise that add value both for the Group as a whole and for our customers.
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WE ARE BUSINESS PARTNERS TO
everyone who works in the restaurant and catering fjelds with the products, the services and the knowledge they need in their operations. Private sector restaurant customers Public sector customers Restaurant and hotel chains
Martin & Servera’s customers
In 2017 the turnover of the Martin & Servera Group was SEK 14.5 billion (SEK 13.3 billion in 2016).
15 10 5 2013 2014 2015 2016 2017
The Martin & Servera Group’s sales 2013–2017 (SEK billion)
Sales
5 In 2020, 40 percent of sales to the public sector and 15 percent of sales to commercial restaurants will be organic or eco-
30.4 and 11 percent.
Organic goals for 2020
We are introducing a clean new design that showcases our prod-
customer, to find what you are looking for in our range. We’ve made the filtering options in the product catalogues more clear. They include criteria such as country of origin, manufacturer and labels.
Shopping lists for your routine purchases
Use the shopping list function to make ordering more efficient. Your more frequently purchased items will appear as one shopping list, but you can create as many lists as you like. Perhaps you need
and one for pizza and pasta.
“My pages” makes your life easier
“My pages” is the place to adminis- ter users, see previous purchases, make return claims and order your alcohol purchase report.
Now we’ve made it even easier to save your favourites
In addition to saving your favour- ite products with a little “heart”, you can now also save recipes and reports in a way that makes them easy to find. Click on the heart in the menu, and select the “Recipes” tab for example.
Fast chat-based support
If you have questions about features, need some help with e-commerce or need other types of fast support, our chat team is ready to assist you. Click on the small talk balloon to begin a chat session. Development of our digital services is ongoing. If you have suggestions for what we can do differently, please use our feedback form and tell us what you think. Today over 63 percent of the purchases made from Martin & Servera Restauranghandel take place via e-commerce.
You can do everything you need on one website. Make purchases, browse our range, see the company news, fjnd inspiration in our recipes, see which trade fairs we will be attending and much, much more.
The Martin & Servera Group consists of Martin & Servera Restauranghandel, Martin & Servera Logistik, Fällmans Kött, Galatea, Grönsakshallen Sorunda, Martin & Servera Restaurang- butiker, Still Sparkling Solutions, Chipsters and Diskteknik.
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MARTIN & SERVERA RESTAURANG- HANDEL is Sweden’s leading
wholesaler and business partner for restaurants throughout Sweden. We offer fresh produce, restau- rant equipment, beverages and
Restauranghandel is located close to our customers, with local sales
ness partner, we offer service and training and in addition to restau- rant distribution. Read more about our Premium- portalen restaurant services, Mor Online and GastroMerit, on page 19.
MARTIN & SERVERA LOGISTIK is our
warehouse and logistics operation, with warehouses in four locations (Halmstad, Norrköping, Enköping and Umeå), as well as several transit points around Sweden. Each day, year round, Martin & Servera Logistik takes responsi- bility for our customers receiving exactly the products they need for their operations, through efficient and sustainable distribution from modern, energy-efficient warehouses.
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MARTIN
&
SERVERA RESTAURANG- BUTIKER offers a broad range of
professional restaurant products, from vegetables and meat to glassware and kitchen appliances. Browse our range of dairy prod- ucts, meat, charcuterie products and fruits and vegetables in our modern fresh product markets. You can make additional pur- chases for your most pressing restaurant needs, and purchase everything from fresh produce to restaurant equipment, as well as wine, spirits and beer for clients with an with an alcohol licence – seven days a week. Martin & Servera Restaurang- butiker offers over 12,500 items in its broad range of professional restaurant products. We are located in Gothenburg, as well as in Bromma and Årsta near Stock- holm. Read more at martinservera- restaurangbutiker.se (in Swedish)
CHIPSTERS is one of Finland’s
leading wholesalers, and supplies both restaurant customers and the retail sector. In addition, they specialise in fish processing and fish products. Chipsters is the leading Finnish brand in the catering sector for fresh and frozen fjsh, as well as fjsh products. In addition to fjsh, their range includes game, meat and chicken, as well as mush- rooms, berries and fresh fruits and vegetables. Read more at chipsters.fj
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FÄLLMANS KÖTT is one of Sweden’s
leading wholesalers of meat, game, poultry and charcuterie products
producers all over the world. The company offers high quality meats and knowledgeable service. Fällmans Kött also has its own sausage and charcuterie products made applying in-house recipes. Its customers include restau- rants, hotels, course centres and
with chefs and meat producers to drive development forward. The company procures its meat in compliance from a KRAV-certifjed supplier south of Stockholm.
GRÖNSAKSHALLEN SORUNDA
and vegetables. Grönsakshal- len Sorunda also has its own production of pre-cut and processed fruits and vegeta- bles, as well as a wide range of international delicacies such as olive oil and truffles. One of its brands is Smakriket, which stands for high-quality Swedish artisanal products with a distinct origin. This gives numerous small producers the opportunity to sell and market their products nationwide – and you can fjnd regional products with unique fmavours that are perfect for your menu. Grönsakshallen Sorunda has fjve locations: Stockholm, Mora, Gothenburg, Nyköping and Hässleholm. We are open around the clock, year round. A new fjrm specialising in fjsh and seafood will be opening in the autumn: Fiskhallen Sorunda. Read more at gronsaks- hallen.se (Swedish and English) and smakriket.se (in Swedish) Fällmans Kött is active in safeguarding animal welfare in all its operations. The company is IP-certifjed and KRAV-certifjed. Read more at fallmanskott.se (in Swedish)
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STILL SPARKLING SOLUTIONS special-
ises in draft beer and water installations – the whole chain, from design, manufacturing and installation to service and maintenance. Its primary target group is hotels, bars and restaurants, and the company cooperates with the leading distributors of beer and
thing from customised solutions in partnership with interior designers to installations for large events. Still Sparkling Solutions also
restaurants, cafés and bars get an effjcient system for serving still
environmentally friendly. Read more at stillsparkling.se (in Swedish)
GALATEA imports and distributes
beer, wine and spirits in the Nordic market. Galatea offers over 120 quality brands of imported beer, cider, wine and spirits. You will find what you need at Galatea – both pairings for your menu and surprises for your bar. We offer
products in the beer, cider, wine and spirits categories. We also develop craft beer for
Sigtuna Brygghus. S:t Eriks is a series of modern craft beers inspired by American craft beer and European brewing history, with new classics such as S:t Eriks IPA, APA, Lager and Session IPA. Galatea is constantly expanding its range of organic products in every category. Read more at galatea.se
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DISKTEKNIK is Sweden’s leading
company in the area of dish washing, laundry and cleaning. Let Diskteknik help you improve your
take control of all the hygiene aspects of your restaurant. Diskteknik will help you with everything from expertise and technology to products. We will review your needs together and create the most effjcient solutions for your particular business. You will fjnd a wide range of eco-labelled professional cleaning products for restaurants and
quantities to be effective, and are environmentally approved for dish washing, laundry and cleaning. Read more at diskteknik.se (in Swedish)
Martin & Servera delivers products to over 6,000 kitchens every day. We purchase from farmers and producers. They leave their products in our hands, for delivery to restau- rants, caterers, cafés and bars. Every detail of our daily work is done with care and with respect for materials, beverages, food and more. This is what we do in simple terms.
WHAT IS MARTIN & SERVERA? Martin & Servera is a Swedish family-
chase, store, sell and distribute food, beverages and equipment to schools, preschools, hotels, restaurants, cafés and other operations.
WHAT DOES A RESTAURANT WHOLESALER DO? Martin & Servera makes work at res- taurants a bit easier. Chefs can order the products they need with a phone call or a few clicks on our website. The kitchen staff just need to receive the
suppliers and their products, allowing restaurants to feel confident about the products they prepare and serve to their guests.
HOW DOES THE FOOD GET TO THE RESTAURANT? Martin & Servera delivers the right items to restaurants, in the proper condition and at the right time Everything in a single delivery is not only efficient and simple – it’s also good for the environ- ment and road safety to cut down on the number of shipments to a restaurant.
HOW ARE THE FOOD AND MATERIALS INSPECTED? Food safety is one of Martin & Servera’s most critical issues. Our approach is based on thorough procedures throughout the entire supply chain. Our staff ensure that the order is complete, the goods are clean and have the right
in different temperature zones and distributed so that they maintain the proper temperature right until they are
employs experts who inspect the qual- ity of both products and suppliers to ensure that they meet the requirements
WHAT TYPES OF PRODUCTS MARTIN & SERVERA SELL? Martin & Servera’s range has over 50,000 different items. We sell every- thing from kitchen equipment, dishes and glasses to spices, dish soap and
Martin & Servera sells organic beets, beets in bunches, julienned beets, peeled beets, cooked beets and diced beets. Swedish beets are primarily grown in the Skåne region. Imported beets primarily come from England and the
beets and their greens are extremely nutritious.
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WE FIND OUT WHAT OUR CUSTOMERS WANT
WE CONTRACT AND PURCHASE
and products
soy, palm oil, sustain- able fishing, GMOs
ing of suppliers and products WE SELL, INFORM AND EDUCATE
mentally-labelled
a good example
and training WE STOCK
temperature
WE DISTRIBUTE
and auditing of char- tered carriers
Our supply chain
WHO SIGNS AGREEMENTS WITH MARTIN & SERVERA? Restaurant owners, restaurant chains’ central purchasing office or the municipality where a school, home for the elderly or preschool is located sign agreements with Martin & Servera. The requirements that a municipality may impose on food purchasing are governed by the rules of the Swedish Public Procurement Act (LOU). A private restaurant or restaurant chain has more freedom to specify its own requirements, but of course it must also comply with the law and official regulations. An agreement in the public sector is usually in effect for two to four years. The agree- ment determines which products the chefs in municipal kitchens may use and the prices of those products. An agree- ment with a private restaurant ordinarily runs for one to two years, which agree- ments with large chains may be in effect for longer periods.
WHICH PRODUCTS CAN CHEFS PURCHASE? The private restaurants purchase the products that are consistent with the restaurant's business idea or concept, while municipal agreements determine which products cooks at schools, pre- schools and elder care facilities can
usually have a range of goods to order from that were agreed under a central
units, it is reassuring to know that you can order agreed products at all of the chain's restaurants.
WHERE DOES THE FOOD THAT MARTIN & SERVERA SELLS COME FROM? We purchase products in Sweden, as well as from European countries and from other parts of the world. Our pur- chasing is based on customers’ needs and demand. We offer a wide selection
the products can be found on the pack- ages, on the e-commerce section of our website and in DABAS, the industry’s product database.
HOW DOES MARTIN & SERVERA KNOW THAT THE PRODUCTS COME FROM GOOD SUPPLIERS? The suppliers we choose to buy products from should be good at growing, raising and producing the products needed to prepare good
good stewards of people, animals and the environment. It’s also impor- tant for them to be honest. Therefore, all of our suppliers sign our code of conduct, which contains rules on how they must work in order to sell to Martin & Servera. Sometimes we perform in-depth inspections of farms and factories. Sometimes we receive reports from visits to a specific fac- tory or farm by other companies. In addition, we constantly keep in touch with our suppliers through meetings, telephone calls and e-mail.
Chef Robert Hedman of Grönsaks- hallen Sorunda has created a vege- tarian menu where pepper roasted beets with tarragon and crispy
find the recipe at martinservera.se. Beet greens are also tasty and can be used in beet soup. Pepper roasted beets with tarragon and crispy onions
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We offer over 2,000 products in the categories of meat, charcuterie, cheese, seafood and dairy – and lots of regional Swedish products.
WE HAVE FRESH PRODUCE to suit
everyone from small restaurants and cafés to canteens, and preschools and pizzerias. The whole wide range of fresh pro- duce is made up of a variety
introduce new and interesting products and our range is con- tinually evolving. We are proud to partner with some of Sweden’s top producers. Martin & Servera offers a continu- ally growing range of regionally- produced Swedish products from farmers and producers around the country. This makes it easier for you to purchase products in season and to offer your guests dishes whose fmavours harmonise with the restaurant’s landscape and cooking concept. We work hard to ensure our supply and meet demand – for example, as regards organic Swedish-grown meat.
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THIS IS ONE part of our sustainabil-
ity efforts, based on our strong commitment to environmental issues, our environmental certifica- tion and our views on sustainable
these products on the e-commerce section of our website, where they clearly labelled as a”Sustainable choice”. This is to make your purchasing decisions easier. Through our seafood policy, we want to contribute to sustainable fjshing and promote the sale of fjsh and shellfjsh that are KRAV, MSC and ASC labelled. In 2017 Martin & Servera’s sales of organic and environmentally-labelled products grew by an impres- sive 15 percent over 2016.We have a clear objective: in 2020, 40 percent of sales to the public sector and 15 percent of sales to our private customers will be
Martin & Servera takes a long-term approach in order to
labelled products in the market.
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THE PURCHASE OF restaurant
equipment and non-food is one of the most important investments for a restaurant, a coffee shop or a restaurant chain. The sense of the concept should be emphasised in the technology and the furnish-
and glasses should elevate guests’ dining experience, and simplify management. Martin & Servera offers both products and expertise in non- food, restaurant equipment and
for our customers to make the right decisions when building or renovating. Martin & Servera helps customers to fjnd individual, cost- effective and sustainable solutions for restaurant equipment and non-food. Many of our customers also appreciate our assistance with everything that simplifjes their daily routines and facilitates day-to-day purchases such as dish washing and chemical equipment.
Martin & Servera has a wide range of restaurant equipment and non-food items. With us, customers can also receive help with the unique needs that can arise when opening a new restaurant, starting a coffee shop chain, renovating a café or decorating the hotel bar.
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MARTIN & SERVERA’S beverage
specialists are professional
sommeliers; others have worked in the restaurant industry for many years. This helps us to assist our clients with the right beverages for bars and cafés. Martin & Servera has a wide selection of non-alcoholic bever-
affordable house wines and classic exclusive wines. We also offer a wide range of Swedish and American craft beer as well as many different kinds
can assist in the installing of draft beer- and water facilities. The range of drinks is constantly evolving, with products from quality-conscious producers. Our range of organic and eco- labelled products also continues to grow.
We offer a full range of beverages – wine, spirits and beer, as well as non-alcoholic drinks. Choose products from small, local emerging companies as well as international brands.
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WE OFFER a series of affordable
basic goods under our Martin & Servera brand. For customers who want to fjnd carefully selected delicacies, there is Martin & & Servera Premium. Under the brand Martin Olsson we offer selected coffee products to suit restaurants and caterers. Formo is our own brand of non- food products, such as candles and disposable plastic gloves. Our products are carefully chosen for their features, for best quality and taste. They are produced to match customer demand. They are tested and they are traceable. We naturally demand high standard from our own suppliers. The producers of our own prod- ucts adhere to Martin & Servera’s quality standards and code of conduct with regard to social responsibility and sustainability.
We are proud of our own-brand products developed for our customers’ varying
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Martin & Servera offers a large range of services, courses and trainings. We want to help you achieve knowledge, professional development and a better business.
Premiumportalen Premiumportalen (the Premium Portal) is a subscription service filled with offers for reducing
Via Premiumportalen, you receive offers with good prices for services that restaurateurs need – such as credit card processing, insurance, music contracts, electricity contracts and waste management. It’s easy to see how much your business would save on its credit card contract. Visit Premiumpor- talen or submit or most recent invoice and we’ll calculate your savings.
GastroMerit
GastroMerit is Martin & Servera’s education and training unit. We train the industry in everything from the art of serving vegetarian school lunches to restaurant management. In addi- tion to many different one and two-day courses, GastroMerit
and sommelier education and training courses. Education and training are investment in both the company and the staff. With well-trained and compe- tent employees, our customers improve their competitive situation, increase their profjt- ability and create a good corpo- rate culture. GastroMerit offers courses and training in cooking, leadership, business, service and beverages. MOR Online MOR Online is an accounting program for inventory, costing and analysis of foods and materi-
that gives our customers the right information support. MOR Online includes over 30,000 products, recipes and
which products they have bought before, which are lactose-free or local and which are campaign priced. The program helps with every- thing from inventory to the costing and pricing of dishes. MOR Online helps customers increase profjtability and frees up time for other things.
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By working together on various projects, we do our bit to make the restaurant industry grow and develop.
Exceptionell Råvara
We support the Exceptionell Råvara association where cooks and farmers are engaged in developing the next generation of Swedish raw materials.
Generation Pep
Martin & Servera is a partner of Generation Pep, a non-profit organi- sation founded upon the initiative of the Swedish Crown Princess Couple. Generation Pep works to build knowledge and involvement in the health of children and young people.
Gymnasie-SM tournament
Martin & Servera is a partner of Gymnasie-SM.
Organic Sweden
Martin & Servera is a supporter of Organic Sweden, a trade asso- ciation dedicated to increasing the sales and production of organic foods.
The Swedish National Culinary Team
Martin & Servera is a partner of the Swedish National Culinary Team
TakeOver
Martin & Servera is a supporter of this network of female chefs.
Årets Ekokock and Unga Ekokockar
We support the Årets Ekokock and Unga Ekokockar competitions.
Årets Kock (Chef of the Year)
We are partners of the Swedish championship in professional cooking, Årets Kock. The Malin Söderström scholarship recipients: Louise Wass, Signe Åberg, My Segelström, and Sara Danielsen, who are training with the Swedish National Culinary Team.
c o o p e r at i o n
Today’s restaurant, bar and café guests are increasingly more envi- ronmentally aware and make conscious choices. Martin & Ser- vera’s customers can feel assured in their choice of business partner. We are pushing major issues regarding the environment, ethics and social responsibility. We are big enough to make a difference. We have impact on many in several
ness is the obvious path. Martin & Servera engages in long-term quality and environmental efforts that create business benefits for both us and our customers. What’s good for the environment is good for all of us. Together with staff, suppliers, customers and shareholders, we work to handle risk, minimise environmental impacts and provide
chain. Martin & Servera’s entire annual report and sustainability report can be downloaded at martinservera.se.
What’s good for the environment is good for all of us. Sustainable business creates business advantage for both us and our customers. Our long-term sustainability efforts are based on fjve focus areas.
You can read more about our sustainability efforts on the following pages – activities, priorities and goals under each focus area.
RESOURCE-EFFICIENT OPERATIONS We work actively to reduce
impact and our energy consumption. A SUSTAINABLE OFFERING We offer the market’s largest selection of
ronmentally-labelled products, and we have ambitious goals for the growth of our
QUALITY AND FOOD SAFETY We create a safe supply chain, from the supplier via our warehouses and then out to our cus- tomers’ restaurant kitchens. SUSTAINABLE PRODUCTION The products that we sell must be produced with care for people, animals and the environ- ment, and our sup- pliers must comply with our code of conduct. A GOOD EMPLOYER Our employees should feel enjoy their work at our
grow together. Diversity enriches
with customers and suppliers.
MARTIN & SERVERA’S FIVE FOCUS AREAS
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f r o m o u r 2 0 1 7 s u s ta i n a b i l i t y r e p o rt
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Reduced waste, effjcient logistics coordination, sustainable transports and high energy performance in our warehouses are measures that help reduce the environmental load and energy consumption of Martin & Servera’s operations.
WE ARE WORKING to reduce
negative environmental impacts through measures including using less energy. We make use of surplus energy, we’ve invested in two of our own wind turbines and a solar panel facility, we have replaced old fluorescent lamps with presence-controlled LED lighting and we’re working hard to
products to our customers. The new warehouse in Enköping is located optimally for short, effj- cient and climate-smart transports.
Emissions: Transports
Reducing fuel consumption and air emissions that impact the environment from our own transports is a priority issue. In 2017 80 percent of the energy used for our own transports was
invested in several electric hybrid trucks to test new technology in practice and help reduce emissions.
Reduced waste
Our efforts to reduce our own food waste are based on good agreements with suppliers, a wise approach to building our range,
inspection of goods at receipt, careful handling of goods in the warehouse and transportation, date inventories and active sales. Martin & Servera has also participated in several projects as part of the government's food strategy, including a reduction in waste throughout the food chain. In 2017 Martin & Servera began a partnership with the Stockholm Stadsmission Matcentralen (Food Centre). Martin & Servera donates products with upcoming best- before dates or goods that cannot be sold for other reasons but are still edible. So far this partnership has so saved nearly four tonnes of goods from going to waste.
2017 ACTIVITIES
A new, energy-efficient warehouse in Enköping was put into operation in the first quarter of 2017. The warehouse structure was changed from five warehouses to four. A new warehouse management system was put into operation at the Umeå warehouse. Electric and electric hybrid trucks were tested. Partnership with the Stockholm Stads- mission Matcentralen (Food Centre).
2017 RESULTS
The share of renewable energy in the Group was 78 % (vs. 71% in 2016). The Group’s air emissions have decreased by 34%. The tonnes of waste from the Group’s companies sent to recycling rose by 29 %. Energy use at Restaurangbutiken in Årsta declined by 17 % after a renovation. 26 audits of chartered carriers were performed.
2018 PRIORITIES
Development of Group-wide logistics cooperation arrangements. Implementation of a warehouse manage- ment system in Norrköping. A continued increase in the share of renewable energy in distribution. Continued efforts to reduce energy use at Martin & Servera’s warehouses. Streamlining of logistics in the Finnish market.
Resource- efficient
f r o m o u r 2 0 1 7 s u s ta i n a b i l i t y r e p o rt
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In order to facilitate sustainable choices for our customers, we
fjsh and seafood list has been reviewed for sustainability and we have an antibiotics policy.
MARTIN
&
SERVERA works to
increase sales of sustainable products in order to reduce the negative environmental impact caused by food production. In 2017 the “Sustainable choice” label was introduced for organic, eco-labelled and ethically labelled items on Martin & Servera’s e-commerce site. This makes it easier for customers to find the right product from a selection of thousands of items. Martin & Servera’s combined e-commerce site and website was launched in January 2018. It is intended to
simple and clear user experience.
Organic goals remain high
Eighteen new organic and envi- ronmentally-labelled products were launched under Martin & Servera’s own brand in 2017. The long-term goals for 2020 for the
customers’ total purchases from Martin & Servera AB are 15 percent for private restaurants and 40 percent for the public sector. In 2017 private restaurants reached a share of 11 percent. The share for public sector customers reached 30.4 percent.
Regional Swedish products
Today Martin & Servera’s range features products from numerous regional and small-scale food
that can strengthen the menu of their restaurants.
The 2018 Challenge
Every year Martin & Servera holds a sustainability competition known as the Challenge. In 2018 the challenge was to reduce food
Challenge are Härryda Munici- pality and the Bryggerikrogen in Nora. To read more about the winners and the Challenge, visit martinservera.se.
2017 ACTIVITIES
The new 2018 Challenge with the theme
Martin & Servera’s fish and seafood list was updated. Renovation of the restaurant store in Årsta. Sustainable choices were clearly pointed
Focus on increasing the share of sales of
2017 RESULTS
In 2017 Martin & Servera’s sales of
products grew by 15 percent over 2016. The share of sales to the commercial market reached 11 %, and sales to the public sector reached 30.4%. 40 % of the food products that Martin & Servera launched under its own brand were organic/eco-labelled.
2018 PRIORITIES
Higher sales of organic and environmen- tally-labelled products for Martin & Servera Restauranghandel AB. The goal is for sales of organic and eco-labelled products to amount to 40% of total sales to the public sector and 15% to the commercial market by 2020. Training of the sales force in sustainability. Distribution from the restaurant stores to customers.
Sustainable products
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Quality and food safety are essential to what Martin & Servera
tant part of our sustainability efforts in order to secure the entire chain from raw ingredient to when the food is served.
Martin & Servera’s trucks have refrigeration and measurement systems to control the cooling chain and ensure that it is never interrupted.
QUALITY AND FOOD safety issues
are a top priority throughout Martin & Servera’s supply chain – from production by suppliers via
delivery to the customer. Our customers should know that they are doing business with a com- pany that constantly strives for the highest quality and safe
temperature-controlled zones for the best shelf-life of various products, and the trucks have refrigeration and measurement systems to verify that the cooling chain is uninterrupted. Labora- tory tests, spot checks and inspections of product labels are also part of our food safety efforts.
Environmental and quality certifications
Martin & Servera’s environmental and quality certificates show that we have effective procedures for the inspection of goods, products and deliveries – and that food safety is constantly in focus. The certification body (DNV GL) regularly audits Martin & Servera to verify that its work complies with the standards for manage- ment systems.
Product recalls
Martin & Servera AB has efficient and smoothly functioning proce- dures for what should happen and who should be informed if we receive an alert about a compro- mise to food safety by a customer
product recalls were managed during the year.
Food alerts
One food alert that received attention in the media in 2017 concerned eggs containing high concentrations of a pesticide used for mites in livestock buildings. Martin & Servera performed its
and egg products in our own- brand products, in products that we import, and in products from major brand suppliers were not connected to this food alert.
2017 ACTIVITIES
Increase in the number of specialists in sustainability and quality assurance. Renewal audit for Martin & Servera AB’s ISO certification completed. Third-party audits for the MSC, ASC, KRAV and BRC Storage and Distribution certifica- tions were performed at Martin & Servera AB‘s operations, with positive results. New food safety e-learning course.
2017 RESULTS
Percentage of erroneous shipments (Martin & Servera AB): 0.07 % (0.08% in 2016). Percentage of erroneous entries/orders (Martin & Servera AB): 0.15 % (0.17% in 2016). 33 product recalls due to comprised food safety or poor quality.
2018 PRIORITIES
Continued focus on food safety in our supply chains. Risk assessment and efforts against food fraud. Environmental and quality certifications for Galatea.
Quality & food safety
f r o m o u r 2 0 1 7 s u s ta i n a b i l i t y r e p o rt
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It is extremely important to us that the products we sell must be sustainably produced, with a focus on animal welfare, good working conditions and low environmental impact. Our code of conduct is the foundation.
MARTIN
&
SERVERA’S code of
conduct includes requirements on health and safety, working condi- tions, anticorruption policies, human rights, environmental performance, animal welfare and efforts against antibiotic resist-
all of our supplier relationships, and it applies to both Swedish and foreign suppliers. In 2017 Martin & Servera audited producers in Sweden and several other countries.
Certified palm oil
In 2017 Martin & Servera achieved it goal to have 100 percent certified segregated palm
means that the oil used is guaran- teed certified. This goal was established to contribute to the development of sustainably produced palm oil.
Sustainably produced soy
Martin & Servera is endeavouring to have 100 percent of the soy used in the production of the food we sell be responsibly produced, from both social and environmen- tal perspectives. Therefore Martin & Servera has a soy policy, We are members of the Roundtable on Responsible Soy Production (RTRS) and the Soy Dialogue, and we purchase soy certifjcates to compensate for the volume of soy used in the production of our
Responsible antibiotic use
The wise use of antibiotics in animal husbandry reduces the risk of antibiotic resistance. Martin & Servera has a policy for responsible use of antibiotics and it places the same requirements
conduct.Therefore antibiotics are always high on the agenda during business discussions with meat producers.
2017 ACTIVITIES
In 2017 we began a partnership with Worldfavor, a web-based platform for sustainability information about suppliers. Participation in an antibiotics forum with representatives from both human medicine and animal welfare to discuss measures to reduce antibiotic resistance.
2017 RESULTS
16 supplier audits focusing on sustain- ability and food safety (19 in 2016). 102 suppliers were assessed for supplying goods to Martin & Servera AB. 305 Chinese factory workers were trained on rights and responsibilities on QuizRR’s e-learning system. Martin & Servera AB purchased soy certificates corresponding to 4,600 tonnes of soy (4,500 tonnes in 2016). Our objective to have 100 % certified segregated palm oil in Martin & Servera’s
2018 PRIORITIES
Implement Worldfavor and take full advantage of the system. Continued efforts to influence others to reduce global use of antibiotics in animal husbandry. Expansion of Grönsakshallen Sorunda’s production facility for pre-cut fruits and vegetables.
Sustainable production
suppliers were assessed for supplying goods to Martin & Servera AB.
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f r o m o u r 2 0 1 7 s u s ta i n a b i l i t y r e p o rt
Employees who develop, enjoy their work, and have a feeling of security and well-being are the foundation of Martin & Serve- ra’s success. Committed, courageous and competent are the three watchwords that exemplify our values.
EFFORTS TO INCREASE diversity at
Martin & Servera and create an inclusive workplace are important to us. These efforts consist both of
actions as company employees – our habits and behaviours, as well as how roles and leadership determine our day to day work. Our employees have taken the Internet-based training course “Welcome to the workplace”. The purpose of the training is for everyone, regardless of factors such as age, gender or background, to feel welcome in the workplace.
A workplace where people enjoy their work
Martin & Servera’s values provide support and guidance for how employees should act in their daily work. Shared values make it easier to work together, regardless
Sweden you work. Together we strive for job satisfaction, a good work environment and a good mental environment as well as a safe work environment. We view preventive health care as part of
well as a way to enable employees to maintain or regain good health. As an employer, Martin & Servera takes an active stance on behalf of greater understanding
toward that end. Martin & Servera has zero tolerance for all forms
tion, harassment and offensive treatment in the workplace. This applies between work colleagues as well as to interactions with customers and suppliers.
Martin & Servera’s employee survey
Our annual employee survey is a strategic tool for measuring the state of the business based on the parameters such as values, commitment, leadership and employee satisfaction. The results show that Martin & Servera has a good work environment and that employees feel that their manag- ers respect their work. A good employer
2017 ACTIVITIES
Employee survey. Continued diversity training. E-learning on economical driving for all drivers of company cars completed. Recruitment of 407 summer substitutes. Revised induction process for warehouse employees.
2017 RESULTS
The percentage of employees with fewer than five sick days was 50.7 in the Group (47 % in 2016). Absence due to sickness was 6.5 % (5.6% in 2016), 6.6 % for women and 6 % for men. The percentage of women in managerial positions in the Group was 29 % (27 % in 2016). In senior management the corre- sponding figure was 38.5 % (33 % in 2016). 4,707 hours of internal training were conducted in the Martin & Servera Group. 232 workplace accidents were reported, of which 65 involved women and 167 involved men (174 in 2016).
2018 PRIORITIES
Implementation of new group structure. Policy guidelines and arrangements for practical experience and degree projects focusing on increased diversity. Continued development of Martin & Servera’s employer communication through digital channels. Create strategies for preventive health care activities at the Group level. E-learning about anti-corruption.
from our 2016 sustainability report
Some of Martin & Servera’s employees at the freezer warehouse in Halmstad.
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Contact information at our local sales offjces across Sweden can be found at martinservera.se/kontakt. Follow us on social media: #martinservera. Welcome! The Martin & Servera Group is Sweden’s leading restaurant and commercial catering specialist. We are a Swedish family-
fresh produce, equipment and services to restaurants, cafes, bars and caterers throughout Sweden.
Follow us on Facebook at facebook.com/martinochservera Follow us on Instagram at @martinservera Follow us on LinkedIn at martinservera E-mail us info@martinservera.se Website: martinservera.se
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