Company Presentation As a company we can make a difference in such - - PDF document

MARTIN & SERVERA RESTAURANGHANDEL / MARTIN & SERVERA LOGISTIK / MARTIN & SERVERA RESTAURANGBUTIKER GRÖNSAKSHALLEN SORUNDA / FISKHALLEN SORUNDA / FÄLLMANS KÖTT / GAL ATEA / DISKTEKNIK / CHIPSTERS

/2019

Company Presentation

3

Whether our customers operate a restaurant, a bakery, a municipal school cafeteria or represent a nationwide chain, we have the products and solutions they need. Every day – year-round – we make sure that you, as a customer, receive the highest quality goods and services. We take a holistic and long term approach to sustainability. We want to make it easy for you to contribute to a sustainable future and make sustainable choices.

Welcome!

Read more about our sustainability work at martinservera.se.

“As a company we can make a difference in such a way that is beneficial for people, animals and nature.”

Kristina Ossmark, Marketing Director, Martin & Servera

SUSTAINABLE BUSINESS is a central

part of the way Martin & Servera

• perates. We supply goods and

services to restaurants, schools, hospitals, bars and cafés, every day, all over Sweden. Our code of conduct provides clear guidelines for our suppliers and as a customer you can feel secure with the products you purchase from us. We want to contribute with inspiration, service, knowledge and food satisfaction to

• ur customers’ everyday lives.

For us, actions speak louder than words. We continuously try new solutions and make improve- ments to reduce negative environ- mental impact – throughout the entire supply chain. We work actively and continu-

• usly with large and small sustain-

ability issues according to our five focus areas: Sustainable offerings, resource-efficient operations, sustainable production, being a good employer as well as quality and product safety. We are convinced that diver- sity creates both better business

• utcomes and a more sustainable
• society. All our customers are

different, as are our employees. Together, we represent the diver- sity that exists in Sweden today. We know the local market and are close to our customers, with

• ffices all over Sweden, as well as
• perations in Finland and Norway.

We know that the ingredients for a good meal are produced with consideration for people, animals and nature. For a sustainable future.

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OUR BUSINESS AREAS AND SUBSIDIARIES

The organizational chart for the Martin & Servera Group in 2019.

BUSINESS CONCEPT

Martin & Servera provides the professional restaurant industry with supplies, services and knowledge that simplify the customers’ everyday operations and improve their business.

SUSTAINABILIT Y

Martin & Servera’s ambition is to make it easy for our customers to make decisions that are beneficial for people, animals and nature. Therefore, the Group has focus on important issues regarding the environment, ethics and social responsibility.

VALUES

Committed, courageous and competent. The Martin & Servera Group is owned by Axel Johnson AB and the Oldmark family. Axel Johnson AB has been in the trade since 1873 and the Oldmark family since 1897. Martin & Servera specializes in the needs of the restaurant industry. Restau- rateurs all over Sweden turn to us for help finding the right items at the right price: fresh produce, beverages, equipment, service, inspiration, training, and much more. Martin & Servera’s strategy is to constantly complement our offerings with selections and specialist knowledge that add value for both the Group as a whole and for our customers as well.

Martin & Servera Group

Martin & Servera Fresh Produce Finland Martin & Servera Restauranghandel AB Martin & Servera Logistik AB Martin & Servera Restaurangbutiker AB Martin & Servera Oy Fällmans Kött AB Galatea AB KGA Logistik AB Cleano Production AB Brygghuset i Sigtuna AB Storköksteknik AB Lubeco A/S Diskteknik Oy Still Sparkling Solutions AB Fiskhallen Sorunda AB Beverages and Beverage solutions Dish washing and Service solutions Diskteknik AB Grönsakshallen Sorunda AB Chipsters

Martin & Servera’s business concept and values apply to all our

• perations. They constitute the overall framework and basis for

how we conduct ourselves as a group, and encompass all our

• perations, brands and target groups.

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By 2020, 40 percent of sales to the public sector and 15 percent to the private sector will be eco or environmental labelled. Results for 2018: 32.2 and 11.2 per cent, respectively.

Proactive eco goals 2020

We are business partners with over 25,000 customers. We help the restaurant and catering industry find the goods, services and knowledge they need for their business.

Private sector restaurant customers Public sector customers Chain operators

Martin & Servera’s customers

The Martin & Servera Group had a turnover of 14.6 SEK billion in 2018 (14.5 SEK billion in the previous year).

The Martin & Servera Group’s sales 2014–2018 (SEK billion)

Sales

THE MARTIN & SERVERA GROUP EMPLOYS NEARLY 3,200 PEOPLE.

Our employees always make an extra effort for you as a

• customer. We can help find

those organic vegetables that you want to serve at your

• restaurant. We find the wines

that match your menu

• perfectly. We help you find

vegetarian options that make your guests extra happy. Of course, we offer training and

• ther services as well. Read

more on page 17.

Our ambition is to make it easier for our customers. Martin & Servera is located all over Sweden. We know the local market and stay close to our customers, providing solid knowledge of the restaurant industry’s needs.

Halmstad Malmö Umeå Örnsköldsvik Gävle Stockholm Enköping Borlänge Karlstad Gällivare Kiruna Norrköping Visby Jönköping Göteborg Kalmar Luleå Skellefteå Sundsvall Östersund Nyköping Örebro Hässleholm Mora Uddevalla Linköping

We help our customers succeed by offering an affordable and quality-assured range of goods and services for the food service industry. Here you will find the companies that are part of the Martin & Servera Group. We are specialists in beverages, food, equipment and services for restaurants, cafés, shops, bars and catering establishments.

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• u r g r o u p

Our companies.

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• u r g r o u p

Martin & Servera Restauranghandel

MARTIN

&

SERVERA RESTAURANGHANDEL

is Sweden’s leading wholesaler and partner for restaurants all over Sweden. We offer fresh produce, restaurant equipment, beverages and

• ther food products. In order to make it easier

for our customers to make sustainable choices, we also feature a large range of organic products. In addition to restaurant distribution, we offer support, services and training. Our e-commerce is constantly evolving with new digital functions, which simplify everyday life for our restaurant customers. Martin & Servera Restauranghandel is close to our customers with local sales offices throughout Sweden. We give our customers the best opportunities for successfully developing their business. Read more at martinservera.se

Martin & Servera Logistik

MARTIN

&

SERVERA LOGISTIK is our warehouse

and logistics operation with warehouses in four locations around Sweden: Halmstad, Norrköping, Enköping and Umeå, and several transshipment centres around the country. Every day, year-round, Martin & Servera Logistik ensures that customers receive exactly the goods they need for their operations through sustainable and efficient distribution from modern and energy-efficient warehouses. Read more at martinservera.se

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• u r g r o u p

Martin & Servera Restaurangbutiker

MARTIN

&

SERVERA RESTAURANGBUTIKER offers a

wide range of professional restaurant products – everything from vegetables and meat to glassware and kitchen appliances. Feel inspired by our vast array of dairy products, meat and charcuteries, fruits and vegetables in our modern fresh food halls. Here you can purchase the most important products required for your

• peration and find everything from fresh

produce to restaurant equipment as well as wine, spirits and beer (for customers with alcohol permits) – seven days a week. Martin & Servera Restaurangbutiker offers over 12,500 items from a wide range of professional restaurant products. Read more at martinserverarestaurangbutiker.se, where you will also find addresses and opening hours.

Grönsakshallen Sorunda

GRÖNSAKSHALLEN SORUNDA offers a wide range of

fruits and vegetables in season and the specialist knowledge that demanding restaurateurs need. Grönsakshallen Sorunda has its own production

• f pre-cut and refined fruits and vegetables and a

large selection of international delicacies, such as

• live oil and truffles.

Grönsakshallen Sorunda has five locations: Stockholm, Mora, Gothenburg, Nyköping and Hässleholm and operates 24 hours a day, all year round.

SMAKRIKET

Grönsakshallen Sorunda also offers the brand, Smakriket, which stands for Swedish craft products with clear origin and high quality. This gives many smaller producers the oppor- tunity to sell and market their products all over the country – and gives you the opportunity to find regional products with unique flavours that fit your menu. Read more at gronsakshallen.se and smakriket.se

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• u r g r o u p

Fällmans Kött

FÄLLMANS KÖTT is one of Sweden’s foremost

wholesalers of meat, game, fowl and charcuteries – from our own farms as well as from producers the world over. Fällmans Kött butchers and prepares meat in its own facilities and has control from breeding to finished product. Fällmans Kött also does its own production of sausages and charcuteries using their own recipes. Among the customers are restaurants, hotels, conference venues and catering facilities. Fällmans Kött works together with chefs and meat producers in product development. The company handles whole animals and butchers by hand in KRAV-certified facilities south of Stockholm. Fällmans Kött ensures that animal welfare considerations are a natural part of the opera-

• tion. The company is certified according to IP and

KRAV in Sweden. Learn more at fallmanskott.se

Fiskhallen Sorunda

FISKHALLEN SORUNDA is Stockholm’s

specialist wholesaler for seafood. They supply restaurants, hotels, conference venues and catering operations in the Stockholm area with fish and seafood products. Fiskhallen Sorunda offers a seasonal assortment that is governed by avail- ability, and our experts guide customers in making sustainable choices. By acting as the link between the fisher- man’s knowledge, the customer’s wishes and new research, Fiskhallen Sorunda wants to contribute to long-term sustain- able aquaculture and fishing. Read more at fiskhallen.se

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Galatea

GALATEA imports and distributes beer, wine

and spirits on the Nordic market. Galatea

• ffers over 120 quality brands of imported

beer, cider, wine and spirits. At Galatea you will find what you need – both to match the menu’s flavours and to offer your bar guests what they want. The company offers thousands of quality products in beer, cider, wine and spirits. Galatea constantly develops the range of

• rganic products across all categories.

STILL SPARKLING SOLUTIONS

Galatea includes the company, Still Sparkling Solutions, which offers tailor- made water and keg-tap solutions for restaurants and bars. Here, customers can get help from specialists throughout the entire chain from design, manufacturing and installation to service and maintenance. Read more at galatea.se and stillsparkling.se

Diskteknik

DISKTEKNIK is Sweden’s leading company in

dishwashing, laundry and cleaning technology. Customers in the hotel and restaurant industries are turning to Diskteknik to manage all aspects

• f a restaurant’s various hygiene requirements

and maintain good overall economy. By going through the requirements, the most effective solutions can be provided for each customer’s

• peration.

Diskteknik helps customers with everything from general knowledge to technology and various products. Here customers can find a large assortment of eco-labelled products for professional cleaning of restaurants and hotels. The products are low-dose and environmentally safe for dishes, laundry and general cleaning. Read more at diskteknik.se

• u r g r o u p

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Chipsters

CHIPSTERS is one of Finland’s leading

wholesalers that delivers to both restau- rant customers and grocery stores. In addition, the company is a specialist in fish processing and fish products. In large catering kitchens, Chipsters is the leading Finnish brand for fresh and frozen fish and fish products. Besides fish, they also deal in game, meat and poultry, as well as mushrooms, berries, fresh vegetables and fruits. Read more at chipsters.fi

Our ambition is to make it easier for customers to make sustainable choices.

• u r g r o u p

Martin & Servera delivers goods to more than 6,000 kitchens daily. We purchase from growers, breeders, farmers and producers. They leave their products in our hands for delivery to restaurants, catering facilities, cafés and

• bars. Every detail of our work is done with the utmost care and with respect for the

products our customers need. This is how it works, simply put.

WHAT IS MARTIN & SERVERA?

Martin & Servera is a Swedish family

• wned restaurant wholesaler. We

work with purchasing, warehous- ing, selling and distribution of food, drink and equipment to schools, hotels, restaurants, cafés and other applicable businesses.

WHO SIGNS AGREEMENTS WITH MARTIN & SERVERA?

The owner of the restaurant, the restaurant chain’s central pur- chasing department or the municipality for schools, senior care homes or preschools are responsible for signing agreements with Martin & Servera. The requirements that a municipality may impose on the purchase of food are governed by the rules in the Swedish Public Procurement Act (LOU). A private restaurant or restaurant chain is freer to formulate their own requirements but must of course also adhere to legislation and govern- ment regulations. An agreement in the public market usually applies for two to four years. The agreement determines which products the chefs in the municipality’s kitchen may use and what they may cost. An agreement with a private restaurant is usually signed for a duration of one to two years, while agree- ments for large chains may be longer.

WHAT DOES A RESTAURANT WHOLESALER DO?

Martin & Servera makes everyday life at the restaurant a little easier. With a phone call or a few keystrokes on our e-commerce system, the chef orders the products needed. The kitchen staff needs only to receive one

• delivery. Martin & Servera controls both

suppliers and products. It means that the restaurant can feel safe with the prod- ucts they use to prepare and serve their guests.

HOW DOES THE FOOD ARRIVE TO THE RESTAURANT?

Martin & Servera delivers the right items in the right condition at the right time. Receiving everything in one delivery is not only efficient and simple; reducing the number of transports to the restaurant is also good for the environ- ment and traffic safety. In addition, the proportion of transports by vehicles driven by renew able/fossil-free fuels is increasing.

HOW ARE FOOD AND RAW MATERIALS INSPECTED?

Food safety is one of Martin & Servera’s most important

• issues. It is based on careful routines

along the entire delivery chain. We ensure that ordered goods are whole, clean and delivered at the right temper-

• ature. The goods are stored in different

temperature zones and distributed so that they maintain proper tempera- ture all the way through the distribu- tion chain. Martin & Servera also has experts working to check the quality

• f both products and suppliers so that

everything meets the requirements according to our code of conduct.

WHAT TYPE OF PRODUCTS DOES MARTIN & SERVERA SELL?

Martin & Servera’s product range contains just over 50,000 dif- ferent items. We sell everything from kitchen equipment, plates and glasses to spices, dish-washing detergents and food products. If our customers need advice and assistance in finding the right product, our sales people are always ready to help.

This is Martin & Servera.

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WE FIND OUT WHAT OUR CUSTOMERS WANT

• Brand research
• Surveys
• Customer meetings
• Trends, market surveys

WE CONTRACT AND PURCHASE

• Choice of suppliers and products
• Code of conduct
• Policy – antibiotics, soy, palm oil,

sustainable fishing, GMO

• Monitoring and audit of suppliers

and products

WE SELL, INFORM AND TRAIN

• Organic and eco-labelled
• Fish and seafood list
• Consultation
• GastroMerit – courses and

training

WE STOCK

• Energy efficient
• Fossil fuel-free electricity
• Safe temperature chain
• Temperature zones
• Reduced waste
• Waste management

WE DISTRIBUTE

• Efficient distribution
• Contract requirements and

audits of leased carriers

WHAT PRODUCTS CAN CHEFS PURCHASE?

Private restaurants buy the products that are the best for the restaurant’s business concept, while the municipality’s agreement determines which goods that cooks at schools, preschools and in the elderly care sector can order. Also, people working in the kitchen of a hotel or restaurant chain normally has a centrally agreed upon range of goods to

• rder from. For a chain with many units,

it’s good to know that agreed products are available for all the chain’s outlets.

WHERE DOES THE FOOD THAT MARTIN & SERVERA SELLS COME FROM?

We purchase goods in Sweden, but also from countries in Europe and from other parts of the world. Purchases are made based on customer needs and demand. There’s a great range of regional products from all over Sweden. Information on the origin of products can be found on the packaging, in our e-commerce system and in the industry’s product database, DABAS.

HOW DOES MARTIN & SERVERA KNOW THAT THE PRODUCTS COME FROM GOOD SUPPLIERS?

The suppliers we choose to purchase products from must be adept at growing, breeding and producing the prod- ucts needed to prepare good food. We want

• ur suppliers to take care of people, animals

and nature in the best way possible. It is also important that they are honest. Therefore, all suppliers must agree to our code of conduct, and adhere to rules for proper working meth-

• ds set forth by Martin & Servera. Sometimes

we do detailed checks of crops and produc- tion facilities. Sometimes we get reports from

• ther companies that visit a specific factory
• r farm. We also keep in touch via meetings,

telephone and e-mail.

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Our value chain

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• f f e r i n g s

What you need – every day!

OUR LARGE ASSORTMENT of fresh

products is made up of a variety of

• selections. We constantly present

new, interesting products and our range is ever evolving. Here you will find fresh products that suit every operation – from the small evening restaurant or café to the staff dining room, the pre-school kitchen or the busy pizzeria. Martin & Servera also offers an ever-growing range of Swedish,

OFFERING A WIDE RANGE of

• rganic and eco-labelled goods is

a priority. Today’s restaurant guests want to have sustainable and ethically produced food and drink. Our organic and eco-labelled range includes about 4,000 items – and it continues to grow. It consists of products that are

Fresh products.

Martin & Servera offers thousands of fresh products: meat, charcuteries, cheese, seafood and dairy products – and lots of Swedish, regional products

Organic and eco-labelled.

Martin & Servera works long-term to offer the market’s widest range of organic and eco-labelled products

regionally produced products from growers, farmers and breeders around Sweden. It makes it easier to shop by season and offer your guests dishes with flavours match- ing the landscape and the chef’s menu concept. We work hard to support long- term sustainable agriculture in Sweden and to secure the supply and meet the demand for various Swedish products. third party certified by KRAV, EU ecological, Svanen (Nordic Swan Ecolabel), Bra Miljöval (Good Environmental Choice), MSC and ASC and EU Ecolabel. Through our fish and seafood policy, we want to contribute to sustainable fishing and promote the sale of sustainable seafood.

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WITH US YOU get help with all the

important decisions that need to be made regarding the purchase of restaurant equipment, furnishings and non-food products, whether you run a restaurant, a café or a restaurant chain. This makes it easier throughout the process of construction or renovation. Many also appreciate the help with the daily routines and everyday purchases, by for example, low

THE RIGHT DRINKS for the bar

menu, the restaurant and the café – with us you get help and advice from our expert sales people. We also offer beverage training via GastroMerit. The large beverage assortment is constantly being developed with products from quality-conscious

• producers. Our range of regional,
• rganic and eco-labelled prod-

ucts is growing every year. With us you will also find a large

Restaurant equipment and non-food.

All the equipment and non-food products you need when you

• pen a new restaurant, start a coffee shop chain, want to renew

your café or furnish the hotel bar.

Beverages and beverage solutions.

Here you will find a complete range of beverages – wines, spirits and beer including alcohol-free selections. Choose among drinks from small, local producers and international brands.

• f f e r i n g s

dosage dishwasher and chemical equipment. Martin & Servera works to reduce the use of plastic in our assortment and packaging. It is just one of many important sustainability issues. Therefore, we also offer a growing range of sustainably produced take-away items using bagasse, wood, palm leaves, paper and cardboard. selection of non-alcoholic drinks, such as juice, cider, ginger ale and other soft drinks. Of course, we also carry affordable house wines and classic origin wines. As beer experts, we also offer a large assortment of Swedish and American craft beers as well as many kinds of draft beer. We can also help you with tap beer and water installations, they contribute significantly to reduced use of return bottles.

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• f f e r i n g s

A GOOD E-COMMERCE system

makes customers’ everyday lives

• easier. It is easy to search and find

the products you need. At martin- servera.se you can filter your search by choosing, for example, country of origin, manufacturer or product label. We also have smart features such as shopping lists to make the online shopping easier. There are also programs for recipes and calculations. Under My pages you can admin- ister users, see previous orders, register complaints and get

Easy e-commerce system and useful digital services.

Shop and browse the product range. Get the latest news and be inspired by chefs, growers and farmers. Use our smart programs for recipes and calculations. All this and many other things are what you can do as a customer of Martin & Servera Restauranghandel at martinservera.se.

alcohol purchase reports for tax purposes. You can save your favourite products, recipes and reports under My favourites using the little heart icon. Using the Chat support, you can get help with, for example, various functions and guidance regarding the e-commerce system. For fast support, our chat team is ready and able to help. We are constantly developing

• ur e-commerce system to meet

customer needs.

AFFORDABLE BASIC PRODUCTS,

premium products, coffee, kitchen equipment and non-food items that we sell under our private label are carefully selected for their good quality and taste. They are designed to match our customers’ needs. They are care- fully tested, and they are trace- able. Martin & Servera’s own prod- ucts are a series of affordable basic goods. For those looking for selected delicacies, they are

Martin & Servera’s private labels.

Martin & Servera’s own brand offers a wide range of products designed to meet our customers’ different needs.

marketed under the Martin & Servera Premium brand. Under the brand Martin Olsson we offer coffee products that suit restau- rant and large catering operations. Formo is our own brand for non- food products, such as sustainable take-away packaging, candles and dish cloths. Destino is Martin & Servera’s brand of kitchen equip-

• ment. The range is characterized

by high quality products at a good price.

At martinservera.se you will find more information, inspiration and can shop with our e-commerce

• system. Welcome!

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TRAINING AND STUDY TRIPS THROUGH GASTROMERIT

Find new energy through inspira- tion and training! GastroMerit is Martin & Servera’s educational

• peration. They offer courses and

training in cooking, leadership, finance, service, hygiene and beverage knowledge. Here the industry is trained in everything from vegetarian school lunches, baking organic sour- dough bread, or passing a master- class in tequila to increasing the restaurant’s service level. GastroMerit’s extensive training program is suitable for both newcomers to the industry and those already pursuing profes- sional careers. Through close cooperation with the restaurant industry, new courses are created to meet the customer needs of

• today. Some courses provide broad

and fundamental knowledge, while

• thers are more focused on the

latest trends. GastroMerit also

• ffers three term programs: Certi-

fied Chef, Certified Restaurant Manager and Sommelier. The course leaders are hand- picked for their knowledge and for their ability to inspire and teach. Some courses are offered as

• nline courses, such as Basic Food

Hygiene and Liquor license.

Training and services.

Martin & Servera offers a wide range of services and

• training. We want to help you with knowledge, develop-

ment and a more successful business.

GastroMerit also arranges inspirational study trips to various gastronomic destinations around the world, such as Modena, Italy and Tokyo, Japan. With well-trained and competent staff, you’ll improve your competi- tive situation, increase your profit- ability and create a good corporate culture.

CALCULATION & INVENTORY

The online Calculation & Inven- tory service helps you gain control and overview of your restaurant

• economy. It enables you to

increase your profitability, gain full control of your pricing, take control of your purchasing costs and facilitate your inventory.

OFFERING FROM THE PREMIUM PORTAL

Subscribe to the Premium Portal, which offers you deals on pre- negotiated, discounted agreements in several areas, such as credit card management, insurance, music licenses, electricity sub- scriptions and waste disposal. You can easily see how much your business would save on the card agreement. Visit the webpage Premiumportalen.se or send in your latest invoice and we will calculate what you would save.

• f f e r i n g s

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Exceptionell Råvara. We support the Exceptionell Råvara association, where chefs and farmers develop the next gen- eration of Swedish exceptional products. Exceptionell Råvara is a quality-oriented, broad and inclusive initiative to develop modern gastronomy and provide restau- rants in the top level with unique Swedish food products. Martin & Servera partici- pates for the purpose of bringing chefs and producers closer together. Generation Pep. Martin & Servera is a partner of Generation Pep, a non-profit

• rganization started on the initiative of

the Swedish Crown Princess Victoria and Prince Daniel. Generation Pep works to create knowledge and commitment regard- ing children’s and young people’s health. Martin & Servera shares Generation Pep’s goal that children and young people should eat nutritionally well and exercise as much as possible. Gymnasie-SM. Martin & Servera is a part- ner of Gymnasie-SM, Sweden’s oldest and most prestigious competition for young students who compete in the hotel, tour- ism, dining and cooking industries.

• ver the kitchen at a restaurant and offer

their interpretations of that restaurant’s philosophy of food. Årets Kockelev/Kockelever. We support the competitions Student Chef of the Year and Student Chefs of the Year. Årets Kock. We are a partner of the Swedish championship in professional cooking, Chef of the Year. Through the cooperation, Martin & Servera contributes to the gastronomic development and the increased food interest among Swedish consumers. Other cooperations. Livsmedelsgros- sisterna, Svensk Handel, Ekomatcentrum, Från Sverige, LRF , Lernia, Yrkesdörren, Wateraid, Rådet för Frys- och kylkedjan, RTRS (Round Table on Responsible Soy), Svenska Sojadialogen, RSPO (Round Table

• n Sustainable Palm Oil) and amfori BSCI.

c o o p e r a t i o n

Participating in various projects – promoting the industry’s growth and the development of gastronomy and contributing to diversity and sustainability – are all priorities for Martin &

• Servera. We are Sweden’s leading restaurant wholesaler and with that comes great respon-
• sibility. Through various cooperations with associations, authorities and organizations we

address important issues that contribute to the industry’s development. Martin & Servera wants to be a positive influence on society.

Sponsorships and partnerships

Organic Sweden. Martin & Servera supports Organic Sweden, an associa- tion for increased sales and production of

• rganic food.

Svenska Kocklandslaget. Martin & Servera is a proud partner and one of the main sponsors of the Swedish Chefs National Team during the 2017–2020

• period. Along with our subsidiaries

Grönsakshallen Sorunda and Fällmans Kött we provide cooking ingredients for the team. A dedicated team ensures that the Svenska Kocklandslaget gets exactly the products they want. In addition to the work on finding the right products, Martin & Servera carries out many activities along with Svenska Kocklandslaget, such as guest performances at fairs or visits to customers.

• TakeOver. Martin & Servera supports

TakeOver, a Swedish network of female

• chefs. For Martin & Servera, a more equal

restaurant industry is a matter of course. It requires female role models for girls who are thinking about the cooking profession. That’s why we support TakeOver and their tour around Sweden where the chefs take

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MARTIN

&

SERVERA’S sustainability

work is integrated throughout the business and is based on our five focus areas – resource-efficient

• perations, sustainable offering,

sustainable production, and being a good employer as well as quality and product safety. The five focus

Sustainability is important for us and our customers, our employees and for our planet. Martin & Servera’s customers should be confident in their choice of business partners. Our ambition is to make it easier for our customers to make decisions that are good for both people, animals and nature. Therefore, we prioritize important issues regarding the environment, ethics and social responsibility in a long-term manner. Our long-term sustainability work is based on five focus areas.

Our sustainability work.

SUSTAINABLE OFFERING We offer the market’s largest range of organic and eco-labelled products. QUALITY AND PRODUCT SAFETY We create security throughout the flow

• f goods – from the

supplier through our warehouses and then

• n to the customers’
• peration.

SUSTAINABLE PRODUCTION The goods we sell must be produced with con- sideration for people, animals and nature, and our suppliers must adhere to our code of conduct. MARTIN & SERVERA’S FIVE FOCUS AREAS

f r o m o u r 2 018 s u s t a i n a b i l i t y r e p o r t

• Code of conduct
• Requirements for suppliers
• Audits
• Work for increased diversity and

integration

• Sustainable products
• Goals for an increased share of
• rganic/eco-labelled products
• Work for reduced food waste
• Investments in new vehicle

technology

• More vehicles using biofuels

and electricity

• Energy efficient warehouses
• Renewable energy in real estate

property

• Wide range of eco-labelled

fish and seafood

• Policy for sustainable fishing

and responsible cultivation of seafood

• Dedicated fish policy with our

position on species, fishing zones and fishing methods

• Palm oil policy
• 100% certified palm oil in

Martin & Servera’s private label

• Soy policy

Our contribution to the global goals

In 2015, many of the world’s countries agreed on common sustainability development goals, Agenda 2030. The goals will help both countries and companies to work with the major universal sustainability

• issues. We are proud that

Martin & Servera’s sustain- ability work contributes to several of the global develop- ment goals.

Feel free to download Martin & Servera’s annual and sustainability report on martinservera.se.

areas create structure in our work and helps us to visualize our long-term efforts. It also makes it easier to follow up on the group’s various priorities and clarify activities and goals within our sustainability work, and we can thus measure our results over time.

RESOURCE-EFFICIENT OPERATIONS We work actively to reduce our own waste, reduce our environmental impact and our energy consumption. GOOD EMPLOYER Our employees should thrive and develop together. Diversity enriches

• ur company and
• ur cooperation

with customers and suppliers.

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MARTIN & SERVERA’S PRIORITY SUSTAINABILITY ISSUES

Animal welfare

When we purchase meat, we demand that our suppliers do not use antibiotics for growth- promoting purposes, but that antibiotics are only used after prescription by a veterinarian, and that a health plan with routines for preventive health care and reduced spread of infection exists.

It should be easy to shop sustainably. Therefore, sustainable business practice is a central part of the way Martin & Servera operates. Here are some examples of the things Martin & Servera continuously does to contribute to a sustainable society.

Current sustainability issues.

Sustainable food chain

Martin & Servera has been a member company of the industry initia- tive Hållbar Livsmedelskedja (Sustainable Food Chain) since the turn

• f the year. The purpose is to achieve increased collaboration in the

food chain regarding sustainability. This is an initiative that focuses on increasing the pace of change to sustainable food production and

• consumption. Among the members are fifteen major food actors in the

Swedish market. “We believe in the idea that no single company can find the solu- tions alone for the future. Collaboration throughout the food chain is the key”, says AnnaLena Norrman, Chief Sustainability and Quality Officer for Martin & Servera.

In 2018, a decision was made to phase

• ut whole fresh eggs from caged hens. By

2021, they will be completely be replaced by eggs from free-range hens. This decision has been taken to meet future customer demands regarding animal welfare and is part of Martin & Servera’s strategy to facili- tate customers sustainable choices. Reduced plastic use We have set clear goals to reduce the use of plastic. Reduced food waste We work systematically to reduce waste in our own business, and together with customers and sup- pliers. Sustainable distribution We use modern vehicle technology to reduce emissions, and our ware- houses are energy efficient. Plant based food We inspire and educate cooks regarding vegetarian and vegan cooking. Sustainable products We want to make it easy for custom- ers to make sustainable choices and

• ffer a broad and growing range of

sustainable products. Human rights, working conditions and work environment. We set requirements, educate and inform regarding the conditions that the production methods of the goods we purchase must meet. Swedish and locally produced We help Swedish farmers to sell their products to restaurants, schools and nursing homes. Gender equality and diversity We believe that equality and diver- sity are important issues and have clear goals regarding diversity in our business operations.

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Read more about Martin & Servera’s sustainability work at martinservera.se.

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housing, property and transport. Altogether, there were 300 points to check and only four deviations were found.

Reduced fuel consumption and emis- sions with environmental impact are a priority issue for Martin & Servera

• Logistics. The Group is focusing on

investment in modern vehicle technol-

• gy, among other things. Currently

there are both electric hybrids and bio-gas vehicles in the company fleet. “As a major player on the market, it is important that we take respon- sibility for sustainable development. In this way, we support the transition to more sustainable deliveries”, says Stefan Bergström Hedmark, CEO Martin & Servera Logistik.

Highest rating for food safety Reusable crates

Livsmedelsgrossisterna (The Industry Association for Food Whole- salers), of which Martin & Servera is included, and Svenska Retursystem (reusable unit system) have concluded an agreement to implement the food industry’s system for reusable crates in the restaurant and catering industries. The purpose is to increase sustainability and reduce resource usage in the industry. The basic idea of the return system is that portions of distribution must be in crates that can be reused again and again. The return system creates efficiency and reduces carbon dioxide emissions, improves the working environment and saves time.

Martin & Servera works to improve the conditions for factory workers in Asia, partly through requirements in the compa- ny’s code of conduct, which is part of the business agreement with a supplier, and partly through training initiatives where the cooperation with QuizRR is an important

• part. QuizRR conducts business training

for companies, management and workers to raise knowledge regarding rights, condi- tions and working environment for factory workers in Asia.

Better working conditions

On the path to sustainable deliveries

Martin & Servera’s warehouse in Enköping has been certified with the highest grade in an audit according to the food safety standard BRC Storage & Distri-

• bution. The warehouses in Umeå

and Halmstad were already certified, and next in line is the Norrköping facility. The BRC standard focuses on food safety issues and complements the ISO certification that all Martin & Servera’s operations possess. In Enköping, the auditors went through the areas of ware-

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22 Ending tobacco sales

As part of the ambition to be a responsible company, Martin & Servera has decided to stop selling all tobacco products. Responsibility has always been an important part

• f Martin & Servera’s way of doing

business and the work of creating a sustainable offering for restaurant customers is a priority. Therefore, the management has decided that all companies in the Martin & Servera Group will now remove tobacco products from the product range. Martin & Servera sold tobacco products for approximately SEK 13 million in 2018. “We want to use our impact to influence society in a positive way”, says Irene Waldemarson, Manag- ing Director of Martin & Servera

• Restauranghandel. This is a decision

that is good for both people and the environment.

Reduced food waste

Martin & Servera cooperates with the KRAV certified restaurant Gotthards Krog.

Reducing waste throughout the food chain is important from both an economic and an environmen- tal perspective. When waste is reduced, the negative environmen- tal impact decreases because goods that never will be consumed, are not produced to begin with. Martin & Servera supports Stockholms Stadsmissions Matcen- tralen, Västerås Stadsmission and Götborgs Räddningsmission to take advantage of food and bever- ages that for some reason cannot be sold, but still are fully usable. “During 2018, the cooperation rescued 44 tons of goods in total. We are pleased that these prod- ucts will be used”, says Birgitta Niemi, Environmental and Quality Assurance Manager at Martin & Servera. This is one of many measures we take to reduce food waste throughout the food chain. Martin & Servera constantly works to inventory the company’s

in the right direction and not just

• ur customers and suppliers. There

are many national and international actors we can influence to increase the pace of work on sustainability issues where politicians play an important role. We would also like to make a difference in the climate work at an international level and being involved in the proposal is part of that effort”, says AnnaLena Norrman, Chief Sustainability and Quality Officer, Martin & Servera.

Proposal for more ambitious climate goals

“When food products, already produced, are not sold, resources such as water, raw materials and energy have been used completely unnecessarily, a waste both for our company and for society at large.”

AnnaLena Norrman, Chief Sustainability and Quality Officer, Martin & Servera Martin & Servera has signed a pro- posal to influence the EU to set more ambitious climate targets. More than 60 companies from Nordic corpo- rate networks have currently signed up for the proposal. Included in the 60 Nordic companies behind the proposal are Finnish companies, and several other companies in the food industry such as Coca-Cola, Fazer and Lantmännen. “Signing the proposal is a way of trying to influence the outside world

stock and sell according to the first-in first-out principle. Martin & Servera also collaborates with municipalities where food prod- ucts approaching their sell-by date are offered at a lower price.

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Plant based proteins

For those wanting to serve climate smart food, there are many options

• today. Martin & Servera has several

innovations in the range for customers who want to create good plant-based food, such as leguminous spices and vegan mince made of yellow peas and ready-made Veggie burgers. The Swedish plant-based mince has been developed at Torsåker Farm north

• f Stockholm. Torsåker is a test facility

and a development centre for future sustainable foods. The farm is run by Axfoundation, a non-profit organization that works extensively for a more environmentally and socially sustainable society. One

• f Torsåker’s focus areas is Swedish-

grown protein crops.

Plastic policy: Reduce, reuse and recycle

Martin & Servera aims to reduce the use of plastic disposable products and plastic used in packaging food products. Now we have a plastic policy that checks the product range against alterna- tive materials and new packaging solutions. According to our plastic policy, the products that are regulated according to a new EU directive must be phased out by 2021 at the

• latest. This applies to disposable

plastic products, such as cutlery, plates, straws, drink stir sticks, balloon sticks, products made of

• xo-degradable plastic, and food

and beverage containers made of expanded polystyrene. By the year 2022, all plastic packaging must be made of recyclable materials. This includes both Martin & Servera’s

• wn branded products and prod-

ucts from external suppliers and producers. By the year 2030, the fossil raw material in plastic packaging will be replaced by fossil-free or recy- cled fossil raw material. The work

• f searching for replacement prod-

ucts in new functional materials and reviewing packaging solutions to minimize plastic usage will be intensified. Martin & Servera already offers a wide range of products in alterna- tive materials such as wood, paper and bagasse, i.e. sugar cane fibre. Read more about our plastic policy at martinservera.se.

100%

• f the soy used in the

production of Martin & Servera’s own branded products and directly imported foodstuffs must be produced responsibly.

Öka eko

Utmaningen (The challenge) is Martin & Servera’s annual sustainability competi- tion for customers in the restaurant and catering industry. The competition helps to spotlight important sustainability issues in order to inspire the industry to further

• develop. Previous competitions have involved issues such as

diversity, vegetarian food and sustainability ideas. The challenge for 2019 was about activities that increase the purchases of organic and environmentally labelled products. Winner in the competition’s category Care, school and welfare is Pumpan’s preschool in Geneta, Södertälje. The winner of the Hotel restaurant and café category was Radisson Blu Waterfront Hotel for its work with Responsible Business. Winner of each competition category wins SEK 25,000 to use for continued sustainability work.

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Contact information for our local sales offices throughout Sweden can be found at martinservera.se/kontakt. Follow us on social media: #martinservera. Welcome!

Martin & Servera is Sweden’s leading restaurant and catering specialist. We are a Swedish, family-owned group. Every day we supply beverages, fresh produce, food, equipment and services to restaurants, cafés, bars and catering facilities all over Sweden.

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