Coaching Into Care Since June 2011, VAs national call center for - PowerPoint PPT Presentation

Coaching Into Care • Since June 2011, VA’s national call center for family members and friends concerned about a Veteran reluctant to seek mental health care • Directed from Philadelphia, collaboration with MIRECCs in VISN 6 (Durham) and VISN 22 (LA) • Provide referrals for treatment, and education about PTSD, depression, substance abuse • Staff “coaches” caller over several telephone calls about communicating with the Veteran about caller’s concerns • MOA’s with Veterans Crisis Line, Caregiver Support Line, Women Veterans Call Center, IAVA call center National, toll-free number: (888) 823-7458

website: www.va.gov/coachingintocare Website includes: • FAQs • ‘Should I Call?’ Quiz • Helpful Resources • Outreach Materials (“Get the Word Out”)

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2000 1800 Call 1600 Incoming, Follow- 1400 Volume up, Coaching Calls 1200 1000 800 Collateral call, 600 Voice mail, email 400 200 0 % Caller Relationship with Increase in MH Care Engagement Veteran Ex- Other Significant Unknown/ family Other No Answer 1% 1% 13% Friend 6% Other Spouse/ Parent 7% Partner 19% 26% Self Son/ 14% Daughter Sibling 6% 7%