Check in, Before they Check out. + 1-855-255-2005 126 York, Unit - - PowerPoint PPT Presentation

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Check in, Before they Check out. + 1-855-255-2005 126 York, Unit - - PowerPoint PPT Presentation

Jan 28, 2024 277 likes •366 views

Check in, Before they Check out. + 1-855-255-2005 126 York, Unit 301, Ottawa www.helixforhotels.com info@micrometrics.com Hotels struggle to influence guest experience KPIs and online reputation as their teams rely on ineffective methods

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126 York, Unit 301, Ottawa info@micrometrics.com + 1-855-255-2005 www.helixforhotels.com

Check in, Before they Check out.

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Hotels struggle to influence guest experience KPIs and online reputation as their teams rely on ineffective methods for in-stay engagement and collaboration. This is the challenge of "Silent Travelers".

They lack adequate ways to measure in-stay guest satisfaction Few guests choose to bring up their concerns to hotel staff directly Most guests avoid confrontation, staying silent until after check-out Unreported and unre- solved, these experi- ences are reflected in satisfaction surveys and online reviews

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How Helix Helps

Helix is a modular communication platform that empowers staff to deliver memorable guest experiences. Engaging with up to 60% guests on-site, Helix acts as a natural extension of the hotel by identifying issues that often go unnoticed, empowering hotel staff to resolve them through team work and real-time collaboration.

Drive Online Advocacy Improve Guest Experience KPIs Recover All Guests In-stay

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Helix uniquely captures guest experience data to supercharge service delivery.

High-volume engagement Service failure identification Automated passive listening

In-stay Data Collection

Engage Collaborate

Internal Team Communication

Multi-channel notification Interdepartmental collaboration Issue triaging and delegation

Recover

Service Recovery

Real-time alerts Alert status monitoring Success tracking

Improve

Service Optimization & Tracking

On-demand reporting Issue categorization GSS & recovery analysis

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Guests Recovered Helix In-stay Score Emails Collected Review Score

411 8.0/10 649 4.22

Guests Recovered Helix In-stay Score Emails Collected Review Score

1,162 8.2/10 1,855 4.30

Guests Recovered Helix In-stay Score Emails Collected Review Score

1,653 8.3/10 2,567 4.47

Guests Recovered Helix In-stay Score Emails Collected Review Score

2,542 8.7/10 4,996 4.81

Hotels Using Helix

Full Service

300+ room hotel

  • ver a 12-month period

economy

80+ room hotel

Luxury/Premium

400+ room hotel

Select Service

150+ room hotel

+ more

+0.25 +0.33 +0.53 +0.21 HOTEL IN BOSTON, USA HOTEL IN MIAMI, USA HOTEL IN LONDON, UK HOTEL IN EDMONTON, CANADA

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Platform Features

WiFi Engagement On-the-go Staff Collaboration Customer Success & Support Integrations Multi-Channel Alerting GDPR Compliant Data Collection In-stay Guest Messaging On-Demand Reporting

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About micrometrics

MicroMetrics is a Canadian technology company focused on experience innovation. Working with the world's leading hospitality groups, we help hotel teams deliver outstanding service to their guests. Our philosophy is to listen to our customers with humility and intent, providing our partners with exceptional technologies that elevate experiences, encourage collaboration and help develop lasting relationships.

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+1 (855) 255-2005 sales@micrometrics.com

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