Check in, Before they Check out. + 1-855-255-2005 126 York, Unit 301, Ottawa www.helixforhotels.com info@micrometrics.com
Hotels struggle to influence guest experience KPIs and online reputation as their teams rely on ineffective methods for in-stay engagement and collaboration. They lack adequate ways Few guests choose to Most guests avoid Unreported and unre- to measure in-stay guest bring up their concerns confrontation, staying solved, these experi- satisfaction to hotel staff directly silent until after ences are reflected in check-out satisfaction surveys and online reviews This is the challenge of "Silent Travelers".
How Helix Helps Helix is a modular communication platform that empowers staff to deliver memorable guest experiences. Engaging with up to 60% guests on-site, Helix acts as a natural extension of the hotel by identifying issues that often go unnoticed, empowering hotel staff to resolve them through team work and real-time collaboration. Recover All Improve Guest Drive Online Guests In-stay Experience KPIs Advocacy
Helix uniquely captures guest experience data to supercharge service delivery. Engage Collaborate Recover Improve In-stay Data Internal Team Service Recovery Service Optimization Collection Communication & Tracking High-volume engagement Multi-channel notification Real-time alerts On-demand reporting Service failure identification Interdepartmental collaboration Alert status monitoring Issue categorization Automated passive listening Issue triaging and delegation Success tracking GSS & recovery analysis
Hotels Using Helix over a 12-month period HOTEL IN BOSTON, USA HOTEL IN MIAMI, USA HOTEL IN LONDON, UK HOTEL IN EDMONTON, CANADA Luxury/Premium Full Service economy Select Service 80+ room hotel 400+ room hotel 300+ room hotel 150+ room hotel 2,542 1,653 1,162 411 Guests Recovered Guests Recovered Guests Recovered Guests Recovered Helix In-stay Helix In-stay Helix In-stay Helix In-stay 8.7/10 8.3/10 8.2/10 8.0/10 Score Score Score Score 4,996 2,567 1,855 649 Emails Collected Emails Collected Emails Collected Emails Collected +0.25 +0.33 +0.53 +0.21 4.81 4.47 4.30 4.22 Review Score Review Score Review Score Review Score + more
Platform Features WiFi Engagement On-the-go Staff Collaboration Multi-Channel GDPR Compliant Alerting Data Collection On-Demand In-stay Guest Reporting Messaging Integrations Customer Success & Support
About micrometrics MicroMetrics is a Canadian technology company focused on experience innovation. Working with the world's leading hospitality groups, we help hotel teams deliver outstanding service to their guests. Our philosophy is to listen to our customers with humility and intent, providing our partners with exceptional technologies that elevate experiences, encourage collaboration and help develop lasting relationships.
Schedule a Demo +1 (855) 255-2005 sales@micrometrics.com
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