Broward County A ugust, 2018 Bill Davison, CEO SirsiDynix Todays - - PowerPoint PPT Presentation

Broward County

A ugust, 2018 Bill Davison, CEO SirsiDynix

Today’s Topics in 25 minutes:

• - Three Broward County follow-up topics
• - My Perspective: SD Highlights
• - Does it matter in the results?
• - What Solutions am I most excited about?
• - Questions

Topic 1: Encryption of Data

SirsiDynix Software as a Service (SaaS) provides:

1) Encryption of data in transit via HTTPS (SSL via TLS 1.2) to protect web-app and browser- based usage 2) Virtual Private Network (VPN) connectivity for direct system access by staff users (VPN is

included in Broward County’s quote)

Topcic 2: DR Plan Updates

• SirsiDynix reviews and updates all policies and

procedures—including its SaaS Disaster Recovery Plan (DRP)—at at leas ast an annual ally, i if not more e freq equen ently

• Disaster recovery and business continuity are

an agenda topic during weekly infrastructure and technology team m eetings. Notes from these m eetings are part of the audited docum entation in our ISO and other certifications

Topic 3: SOC Certification

SirsiDynix Software as a Service (SaaS) is:

1. Hosted in a facility certified to SSAE 18, SOC 1 and 2 (just like A WS )

The SOC 1 and 2 certification letters are available to you Application level certification can be

• btained (we did ISO as it was requested)

2. Certified to International Organization for Standardization (ISO) 27001 certification, having im plem ented the full regim en of Annex A security m easures which are audited annually

Fit, Flexibility, and Control

• Ha

Hardwa ware o

• ptions – AWS uses commodity hardware.
• SD mixes and matches top-tier hardware for performance, reliability,

and global operational conformity.

• 3rd

software lic licensin ing – Some software products are very expensive or difficult to license in a public cloud environment such as AWS.

• SD Runs our own data center to allow us to use the best software for

each need.

• IP addresse

sses – AWS required our customers to allow large ranges

• f IP addresses through their firewalls – a potential security

concern.

• SD can narrow the requirement which is reassuring to many IT

departments.

Security & Monitoring

• SD uses a variety of security a

and m mon

• nitor
• ring

ng t tool

• ols, some of which

were hampered or completely inoperable within the AWS environment.

• SD data center represents a much smaller target for any group or

individual who might launch an attack on a more visible facility such as Amazon.

AWS – why we left based on what we learned

SirsiDynix maintains several carefully selected security & privacy certifications including:

• NIST 8

800: 0:53 53 for US Federal Government Agencies (aligns with FedRAMP);

• Tu

TurstArc/TRUST e T e – to assure safety and privacy for users of

• ur web applications, including the COPPA protections for

children’s privacy;

• ISO 2

27001: 001:20 2013 13 for international compliance.

• EU

EU-GDPRcompliant

Our primary emphasis is on ISO 27001 (2013 edition) because:

• Internatio

ionally lly rec ecognized ed – including the EU market which has some of the most stringent security requirements

• Most e

encompassi ssing – ISO 27001 requirements encompass most or all of the requirements of many other standards.

• Certif

ific icatio ion is t tightly ly c controlle lled by audit firms that are audited themselves.

SOC2 vs. ISO 27001

Today’s Topics in 20 minutes:

• - Done…..Three follow-up topics
• - My Perspective: SD Highlights

• Leadership
• T

echnology

• Customer Support
• Partnerships (Connections)

SirsiDynix - Highlights

SIRSIDYNIX MANAGEMENT TEAM…. 7 PEOPLE OVER 120 YEARS AT SIRSIDYNIX-TOGETHER FOR LAST 14 YEARS

• 26 years in the software industry
• 14 years at SirsiDynix
• 8 Years as CEO

• 4 years with SirsiDynui
• Recent experience:

• 23 years in the software and technology industry
• 17 years with SirsiDynix

• 20+ years at SirsiDynix
• Products
• Library Relationship Mgmt

• 22 years in the software industry
• 17 years at SirsiDynix

• 28 years in the software & technology industries
• 19 years at SirsiDynix
• 20 years in operations & 6 years in product management

• 27 years in the software industry
• 20 years at SirsiDynix
• 5 years at IBM in IT

Stability

Makes SirsiDynix Diffe re nt

We believe in the

At SirsiDynix

• Don’t force you on

solutions… let you decide

• Give you options
• Give you the best

experience as affordably as possible

What We have le arne d… … … ..

• Leadership
• Technology

SirsiDynix - Highlights

Technology

What it m e ans fo r yo u.

• Interoperability for flexibility in

solution choices

• Patron data security
• Data access and aggregation for
• perational analyses
• Integrate physical & digital
• Provide a 21st century LSP

supporting you for years to come

• Leadership
• T

echnology

• Customer Support
• More than just software

SirsiDynix - Highlights

303

WE B INARS

What Makes S irs iDynix Diffe re nt

In the las t 3 ye ars …

39,000

In the las t 3 ye ars …

WE B INAR VIE WS

What Makes S irs iDynix Diffe re nt

Support Center

What Makes SirsiDynix Diffe re nt

Support Center: So Much More Than Ticket Tracking…

• Knowledge base of over 35,000 items
• Developers Community
• Training: Live and On-Demand
• Enhancement Forum (with voting)
• Downloads
• Product Roadmaps

Recognized by the Associatio ion o

• f S

f S upp pport Professio ionals ls as

• ne of the T

en en B Bes est W Web eb S S upport S ites es based on:

• Reports Catalog
• Consulting Catalog
• Strategic Partner Program
• Webinars
• News and Alerts
• and much more!

• ISO, NIST, SCO2 (facility)

Certifications

• VPN, SSL options for encryption
• Not AWS (on purpose!)
• Single Sign On
• Chief Security Officer

Cloud Hosting Services

• Leadership
• T

echnology

• Customer Support
• Partnerships (Connections)

Key Differentiators….

Best-of-Breed

Select what’s best for you through the power of APIs & Web Services Integration

Partnerships to Support You

… and more

APIs and Web Services

System Integrator service without the System Integrator problems or price!

• Leadership
• T

echnology

• Customer Support
• Partnerships (Connections)

Does it matter in results? SirsiDynix - Highlights

Largest Public Library Custom ers

Newest Large Publics:

• Multnomah (Oregon)
• London Libraries

Consortium

The Res ult of BLUE cloud infras tructure… … Greatly improved customer satisfaction

11 11 14 14 15 15 30 30 42 42 53 53 54 54 2011 2012 2013 2014 2015 2016 2017

NP S

Net Promoter Score E xc e lle nt Go

• d

10 20 30 40 50 60

• Trend:

d: Ind ndustry leade der A AND getting e even better!

Outlook I Indicator

Source: Glassdoor Employee Feedback

• Leadership
• T

echnology

• Customer Support
• Partnerships (Connections)

SirsiDynix - Highlights

What Solutions am I most Excited About?

Enterprise

• Discovery Platform
• Built-in CMS
• Integration of any type
• f content
• Branded for your library
• “Wrapper” services by

SD to make perfect for your library

Enterprise Mobile

• Responsive CSS
• Custom branding
• Easily enable/disable

mobile features

• Include custom

targets and widgets

Mobile App

• Easy Administration
• Customizable branding
• Barcode scanner for

book and user lookup

• Full patron account

access

Analytics

• Interactive, visualized data
• All the data you want (any

system)

• More insights, less work
• Focus on user consumption

(not creation)

• “Wrapper” services by SD to

make perfect for your library

• Email Opens, Clicks
• Checkouts, Holds
• Email Nurture Campaigns
• Digital & Physical Event

• Form Fill-outs
• Personas & Segmentation
• Surveys
• Website, Mobile,

• Social Media
• Donations

C

• n
• ns
• l
• lid

a te s yo u

• ur d

d a ta a n d p u ts it a ll in

• n

e p la c e .

• ur

Data-Drive n, P e rs

• naliz

e d, Individual E ng ag e m e nt Cam p aig ns

B e havio ral Data

ENGAGEMENT Ac ti tiva te te s yo ur d r d a ta ta a n d p u t it to w

• rk.

Customer Engagement Platform

Questions