PRESENTATION TO ONTARIO BEER MANUFACTURERS Information session on the process for orders, fulfillment, delivery and payment of Ontario beer products for sale in the grocery channel. December 8, 2015 1
Today’s Agenda PRESENTATION: 60 MINUTES 1- Introduction Review of roles and responsibilities (LCBO, Suppliers & Gorcers) 2- Resources Grocery website Staffing updates 3- How It Will Work: Product orders, fulfillment, delivery & payment Process Grocer Management System (GMS) Set up & steps to follow 302
Today’s Agenda PRESENTATION: 60 MINUTES 4- LCBO Purchase Order and Policies & Procedures Manual Key delivery points 5- Product Registry Ongoing and open call Key points in listing process Q&A PANEL → WHOLESALE OPERATIONS GROUP: 30 MINUTES 3
1 – Introduction 4
October • Ontario beer manufacturer information sessions Oct. 8 &14 • Grocery product call for Ontario beer • Brewers confirmed products available for grocers November • LCBO RFB 2015-010 closed and successful respondents announced Nov. 13 • Hiring staff for Wholesale Operations Group • One on one meetings with Ontario beer manufacturers and TBS • Grocery summit for successful grocers Nov. 25 • One on one meetings with grocers • Website for grocers and supplying sources December • Ontario beer manufacturer information sessions Dec 8 • Brewers confirm data integrity • Grocer Management System launches • Ongoing product call for Ontario beer products opens 5
SOURCE OF SUPPLY Roles PATIENTS Brewers Wholesaling “ Beer In Grocer ” Program PHARMA NEWCO INDEPENDENT Grocers PHARMACISTS WHOLESALE BUSINESS OPERATIONS CUSTOMERS 6
LCBO responsibility Responsible for: providing product catalogue to grocers receiving all orders for beer from authorized grocers filling grocer orders through varying supplying sources supplying source for all imported beer Invoice grocers for beer received Pay suppliers for beer grocers received 7
Brewer responsibility Responsible for: manufacturing and listing products for wholesale through the LCBO setting retail prices pursuing sales and marketing opportunities with grocers supplying source to grocers for domestic beer 8
Grocer responsibility Responsible for: purchasing decisions on brand and quantity of beer products ordered brand and marketing relationships with beer manufacturers Paying LCBO for beer received 9
Successful Grocers: Loblaws Coppa’s Fresh Market Metro Farm Boy Sobeys Galleria Supermarket Walmart Hanahreuem Mart La Mantia’s Country Market Longos Michael-Angelos Market Place Pino’s Get Fresh Starsky Fine Foods 10
2 – Resources 11
www.doingbusinesswithlcbo.com Click through to grocery section of the site 12
Grocery website: landing page 13
Supplier page 14
Website contains Important information for doing business with grocers 1. Documents, presentations and forms - available now 2. Link to Grocer Management System (GMS) – available Dec 15 3. Primary form of communication with suppliers - ongoing 15
Government resources available to suppliers • Ontario Regulation 290/15 www.ontario.ca/laws/regulation/150290 • Master Framework Agreement Schedule 6.5 http://www.fin.gov.on.ca/en/consultations/beer/ • AGCO www.agco.on.ca/en/whatwedo/beer_sales_grocerys tores.aspx 16
People and technology are being put in place to assist you: 1. New online Grocer Management System (GMS) to facilitate all grocery beer transactions. 2. Dedicated wholesale customer service staff and materials to provide ongoing support. 17
Contact team Director: Chris Dini chris.dini@lcbo.com T: (416) 365-5714 Operations: Leanne Rhee leanne.rhee@lcbo.com T: (416) 365-5889 Finance: Jamie Fazekas jamie.fazekas@lcbo.com T: (416) 365-5912 Sanjay Dahya sanjay.dahya@lcbo.com Product Administrator: Holly Garner holly.garner@lcbo.com T: (416) 864-2541 Customer Service: Jim Sheridan T: (416) 365-5842 18 wholesaleservice@lcbo.com
3 – How it will work: Orders, Fulfillment, Delivery & Payment 19
Commitment to continuous improvement • Our start-up processes have been designed to get everyone up and running quickly. • We will work together to achieve best-practices . • We will be reviewing and improving our processes and systems as we move forward together. 20
ORDERING Beer ordering & fulfillment process RECEIVING SHIPPING 21
LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING ORDERING Grocer LCBO 1 day sends order acknowledges to LCBO receipt and 1 day sends to supplying sources 2 days Beer ordering 2 days Supplying sources & fulfillment confirm process inventory availability RECEIVING to LCBO SHIPPING 22
LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING ORDERING LCBO 1 day Grocer sends acknowledges order to receipt and 1 day LCBO sends to supplying sources Supplying 2 days sources Beer ordering 2 days confirm & fulfillment inventory availability process to LCBO Order is RECEIVING picked and readied Transit Delivery to store SHIPPING Supplying date or DC source confirmed 2-3 days 1 day provides ASN to 4-6 days 3-5 days LCBO 23
LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING ORDERING LCBO 1 day Grocer LCBO pays acknowledges supplying sends order receipt and 1 day source to LCBO sends to supplying Grocer pays sources LCBO 2 days Supplying sources Beer ordering 2 days LCBO confirm & fulfillment issues inventory invoice to process availability grocer to LCBO RECEIVING Delivery Order is received picked and by grocer readied Transit SHIPPING Delivery Supplying to store date source or DC 2-3 days confirmed 1 day provides ASN to 4-6 days 3-5 days LCBO 24
LCBO or TBS SHIPPING ONTARIO BREWER SHIPPING ORDERING LCBO 1 day Grocer acknowledges LCBO pays sends order receipt of 1 day supplying with LCBO order and sources sends to supplying Grocer pays 2 days LCBO sources Beer ordering 2 days LCBO Supplying & fulfillment issues sources invoice to process confirm grocer inventory with LCBO RECEIVING Delivery Order is received picked and by grocer readied Transit Delivery SHIPPING to store date Supplying or DC confirmed 2-3 days 1 day sources provides 4-6 days 3-5 days ASN to LCBO 25
Beer ordering & fulfilment process Number of days from the time grocer places order to it is received at the ship-to location: LCBO/TBS: up to 7 days Ontario Brewers: up to 14 days 26
Supplier payment • LCBO delivery - no change • TBS delivery - no change • Direct delivery from brewery – changes • Suppliers are paid based on what grocer’s receive • Suppliers are paid following grocer’s payment to LCBO • Grocer payment terms, net 30 days • Reconciliations may occur, keep documentation on file 27
Grocer Management System (GMS) BREWERS LCBO GROCERS ENTER www.doingbusinesswithlcbo.com BEER PRODUCTS CATALOGUE Click through to grocery section of site Product entry that Enterprise-wide platform New online catalogue beer manufacturers & online site used by the in GMS which use to enter and LCBO and its partners to provides grocers with manage the manage aspects of the ability to view all products that are product listings, beer available for available for inventory, ordering, sale and to place their wholesale to grocers. fulfillment, and orders. transactions. 28
Grocer Management System live on Dec. 15th 29
Catalogue: Product Hierarchy 30
Sample Item Screen 31
Sample Item Attribute Screen 32
Supplier sign in 33
Supplier Dashboard Orders to Accept / Acknowledge Orders in Process 34
Accept / Acknowledge Order Accept the Order & Apply Quantities can be changed 35
Ship Order Click “Prepare Shipment” to Ship Your Order 36
Supplier Shipment Enter Final Ship Quantities Click “Apply” to confirm the shipment 37
GMS set up for direct delivery suppliers: Grocer Management System IT Access form 38
Go to www.doingbusinesswithlcbo.com and click through to grocery section of the site Contains: documents, forms and link to GMS 1. Documents and forms available now 2. To be able to receive orders, fulfill, deliver and receive payment for orders, all direct delivery Ontario Beer manufacturers must complete an IT GMS Access form and submit to wholesaleserivce@lcbo.com by December 11 . 3. Your pre-assigned temporary username and password is to be used for access to the secure portion of site used for product ordering (operational as of December 15 th ). 39
LCBO supplier training on GMS- WEBINAR Thursday, December 10, 2015 3:00 pm 1 hr 30 mins Friday, December 11, 2015 11:00 am 1 hr 30 mins Detailed dial in information to follow on “Doing Business with LCBO” grocery site 40
4 – LCBO purchase order & policies and procedures manual 41
LCBO Purchase Order Terms & Conditions 42
Policies & Procedures Manual 43
Recommend
More recommend
